Finding the Right Remote Proctoring Approach for Professional Education

In today’s rapidly changing Industry 4.0 world, professional education plays an increasingly important role in preparing the workforce for the demands of this next phase of the industrial revolution and providing a pathway to career progression and skill-set advancement.  To maximize the impact on workforce readiness and opportunities for upskilling, professional education must be flexible, convenient, and affordable. The same holds true for validating the newly acquired skills of candidates.

Shifting from in-person to remote proctoring

Historically, professional education, certification, and licensure programs have relied on traditional face-to-face proctoring in a brick-and-mortar setting, often in physical testing centers. 

The pandemic prompted the need to experiment with remote proctoring, also called online proctoring, which uses software and/or live remote proctors to:

  • Record and monitor test takers’ behavior
  • Verify identity
  • Protect test content
  • Prevent cheating

Different types of proctoring

There are several different types of remote proctoring, each with its own strengths and weaknesses.​

Browser lockdown software

While this entry-level proctoring software helps prevent access to other browsers and keyboard shortcuts and is relatively cheap, it doesn’t really prevent cheating since test takers can still use their cell phones and other resources during the exam.

AI remote proctoring

Uses artificial intelligence to monitor remote exams, with no human oversight, which can negatively impact the experiences of test takers and exam administrators. For example, when the AI proctoring software uses sound detection (not voice detection) if a test taker sneezes, the AI flags the noise and could even kick them out of the proctored test. 

For sound detection alone, imagine how many unimportant noises (coughing, tapping the desk, dog barking) could be flagged during tests that exam administrators must review afterward. Navigating through a tremendous amount of false flags is the greatest complaint about AI-based proctoring solutions.

Live remote proctoring

A live remote proctor monitors one or more test takers at once. Typically, this format is the most expensive, but not always the most effective as proctors may watch as many as 10 or 12 test takers simultaneously. For test takers, being watched can be distracting and stressful (and creepy).

Additionally, exam scheduling can be challenging for test takers in this format.

Additional live proctoring pitfalls in professional education

Traditionally, professional education programs relied on live, remote proctors. These providers boast low proctor-to-test taker ratios but ignore their shortcomings, such as low efficacy, inconvenience, rigidity, and high costs.

This preference has resulted challenges for certification and licensure proctoring, such as failure to launch, exam scheduling and rescheduling issues, and human error.

Failure to launch exams

A quick scan of Reddit or a Google search uncovers many “Failure to Launch” and “Human Error” examples documented in articles and reviews and surfacing within online discussion threads.

We have uncovered horror stories from candidates whose remotely proctored exams failed to initiate and who had trouble reaching support or a timely resolution. Test takers often report that proctors do not show up for the scheduled examination time or disappear after a break, leaving the candidate high and dry. They face the difficulty of rescheduling their exams, bearing the burden of a rescheduling fee, through no fault of their own. 

Human error

When test takers are lucky enough for the proctor to show up and for the exam to launch successfully, certification programs suffer from the limited efficacy of live proctors, who are subject to natural fallibility, which may result in failed accreditation audits, hefty fines, and/or bad press for organizations after the proctors miss violations and fail to protect the integrity of the certification or licensure assessment.

Honorlock’s smarter proctoring approach

The perfect blend of live proctoring & AI

In contrast to other online proctoring services, Honorlock provides the perfect blend of live human proctors augmented by artificial intelligence. 

Instead of over-relying on our live proctors, Honorlock’s unique best-of-both-worlds approach bolsters their efficacy and responsiveness. Strengthening our live proctors with smart technologies elevates efficacy while reducing costs, resulting in a scalable and highly effective live proctoring solution. 

Our new “Pro Mode” further blends the concept of a live human proctor and AI, creating a unique, symbiotic relationship. This symbiosis makes possible the real-time feedback and real-time intervention, based on human decision-making, that professional education programs need. 

To follow best practices and meet or exceed the high standards of accrediting bodies, your proctoring solution must recognize and respond to infractions immediately, such as:

  • Having prohibited devices, notes, or tools in the workspace
  • Wearing headphones or a smartwatch when not permitted
  • Moving one’s face out of the frame or looking down at notes 
  • Appearing to have or use a phone

Flawless execution simply isn’t possible with human proctors alone.

On-demand live proctoring & support

Honorlock’s unique approach frees online test takers from the burden of scheduling (and rescheduling) proctored online exams. Our live test proctors and support team are available 24/7/365 so participants can take their exams when and where is most convenient and beneficial for them, without introducing obstacles such as driving, traffic, parking, waiting, or unexpected delays.

Intentionally different proctoring with a truly unique approach

No other remote proctoring service innovates and improves the online assessment experience by leveraging the best of both worlds—humanity combined with the power of our highly trained and responsive AI.

Schedule a demo with Honorlock

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Industry 4.0 Technologies & Certification Programs

What's next in industry 4.0?

What is Industry 4.0?

The simple answer is that Industry 4.0 uses really smart technologies to make companies bigger, better, faster, stronger. Tons of technologies are involved, but we’ll focus on a few that are foundational elements of the “Fourth Industrial Revolution”:

  • Artificial Intelligence (AI): machines learn and do tasks requiring human-like intelligence.
  • Machine Learning (ML): algorithms learn from data to improve AI performance.
  • Internet of Things (IoT): internet-connected devices that collect and exchange data.
  • Cloud Computing: delivers internet-based data storage, processing, and software.
  • Robotics: robots perform tasks to replace or assist humans.

The first and second industrial revolutions (Industry 1.0 & 2.0) used simple machines, assembly lines (think Henry Ford), and, eventually, electricity for mass production. The third (Industry 3.0), also called the Digital Age and Information Age, brought computers and automation into the mix.

Industry 4.0 relies on multiple technologies

Instead of any technology working by itself, Industry 4.0 depends on technologies working together. For example, IoT devices send real-time data to the cloud, where it’s stored and processed. Then, AI and ML analyze the data to find problems, predict trends, and suggest improvements to technologies and processes. This creates a cycle of improvement.

But there’s a catch:

you need people that can effectively implement and manage these technologies.

But there’s a catch:

you need people that can effectively implement and manage these technologies.

The first part of this article summarizes how the technologies work. The second part covers how organizations are investing in workforce upskilling and reskilling to prepare employees for the roles required to use these new technologies. Click to skip to part two.

Industry 4.0 technologies

Artificial intelligence, the cloud, machine learning, and the Internet of Things. You’ve probably heard these at some point, but they aren’t just trendy buzzwords; they’re powerful technologies that help organizations become more efficient, connected, agile, and ready for anything.

Artificial Intelligence (AI) and Machine Learning (ML)

Many technologies are involved in Industry 4.0, which relies on automation and data, but AI and ML are the brains and the foundation behind it all.

They make simple automation highly intelligent and adaptable, and data processing is more predictive and accurate. And because of that, organizations can be more proactive and flexible, rather than reactive and scrambling to catch up.

Without AI and ML, Industry 4.0 would be entirely different—or maybe not even a thing yet. Organizations would likely face slowed production, increased waste (time, resources, and materials), lower quality, missed opportunities in the market, and ultimately, decreased profits.

Sometimes the terms are used interchangeably, but they’re different. ML is just one branch of AI, which also includes technologies like natural language processing (NLP), large language models (LLM), robotics, speech recognition, and computer vision.

While both make machines smarter, they do it in different, but complementary ways:

  • AI helps machines learn, solve problems, and make smarter decisions.
  • ML uses algorithms to help machines learn from data and make their own decisions about their actions and future events.

Internet of Things (IoT)

The Internet of Things just means smart devices and technologies connected to the Internet that can collect and share data, and, in some cases, interact directly with each other.

Here are IoT technologies and how they’re used at home and at work:

IoT at home: Smartphones, TVs, thermostats, cameras, appliances, etc. For example, controlling your thermostat and security system from your smartphone.

IoT at work (Industrial Internet of Things): automated systems, machine sensors, security and remote monitoring, data analytics, robots, cloud computing, etc. For example, a self-driving forklift stacks pallets and relays progress data to cloud platforms

Without the constant stream of data from IoT, Industry 4.0 wouldn’t have the data it needs or the real-time communication between all the devices and technologies involved.

Cloud Computing

You’ve probably heard of cloud computing and other terms, like “the cloud.” So, what do they actually mean?

In simple terms, cloud computing just means using the internet to store data and access software and other resources instead of using physical hardware. It’s one of the major reasons that we can collaborate in real time while working remotely.

Cloud computing is usually a “pay-as-you-go” model, so companies only pay for what they actually use. It also means no setup fees and unpredictable overhead costs for physical hardware, which means saving a lot of money on equipment, electricity, etc.

How many companies use cloud computing?

Most companies use cloud computing in some way. Whether it’s just for accessing email and sharing documents or for managing internal operations and hosting their cloud-based products and services entirely online.

Robotics

Robots are great at performing repetitive (and hazardous) tasks all day, every day, and they can integrate with Industry 4.0 technologies, which means they can communicate, collect, and share data in real time.

Using robots doesn’t necessarily mean better quality products—some people pay more for handmade products—but they can help standardize production processes, making them more predictable and less prone to errors (hopefully).

Preparing the workforce for Industry 4.0

While companies are doubling down on Industry 4.0 technologies, they need workers who can effectively use them.

That’s why companies are investing in developing their people by upskilling and reskilling them through Industry 4.0 certification programs that train them to use these technologies.

Industry 4.0 certification programs

Industry 4.0 certifications come in all shapes and sizes. Some focus on learning the fundamentals of Industry 4.0 as a whole, while others are specialist programs for specific roles. 

For example, Smart Automation Certification Alliance (SACA), offers a Certified Industry 4.0 Professional certification, which requires participants to earn a series of micro credentials for a wide variety of technologies to earn the certification. In contrast, they also offer specialist certifications like Automation Systems Specialist and Electrical Systems Specialist, which are tailored for specific roles.

Regardless of the type, earning an Industry 4.0 certification usually requires a standard testing component, a written knowledge assessment, and a hands-on practical assessment. This proves that participants know the information and can apply what they’ve learned in real-life situations.

Securing Industry 4.0 certification exams

Any certification exams need to be remotely proctored to prevent cheating and protect the exam content and validity of the program.

Without remote proctoring, how would you know if participants are:
  • Sharing your exam content on the internet
  • Using their cell phones to look up answers
  • Getting ChatGPT or other generative AI to write responses
  • Asking Siri and Alexa for help
  • Having someone take the test for them (contract cheating)
You can’t just use any remote proctoring system, though. Locking the browser isn’t enough. Taking assessments has too many nuances to only use AI monitoring. And having live proctors watch test takers the entire time is distracting and expensive.

Proctoring certification exams with Honorlock

Honorlock’s remote proctoring solution secures certification exams from start to finish with a hybrid approach that combines live proctors and AI monitoring. 

Organizations get secure certification exam proctoring that’s scalable, affordable, and customizable, while participants enjoy the flexibility of taking their exams anytime, anywhere, without scheduling.

Here's how Honorlock works (scroll)

AI monitors each participant's behavior during the exam
Participants are monitored using video and other AI proctoring tools, like cell phone detection, voice detection, secure test browser, etc.
What if the AI detects potential misconduct?
If the AI detects any potential misconduct, it alerts a live proctor to review the behavior in an analysis window.
Proctors reviews & intervene if necessary
After reviewing, the proctor only intervenes if misconduct occurs or to help support participants. If there's no misconduct, the participant won’t be interrupted, and the exam admin won’t need to review unimportant flags.
Accessing exam reports and recordings
Administrators can access in-depth reports with time-stamped recordings in the learning platform after certification exams are complete.

Honorlock's Proctoring Features & Benefits

Exam content protection

Honorlock’s Search & Destroy™ proctoring technology automatically scans the internet to find leaked exam questions and offers a one click option to send content takedown requests.

Cell phone detection

Instead of relying on a proctor catching a participant using their phone in real-time, Honorlock’s cell phone detection toolkit can detect when test takers attempt to use their cell phones or other devices to access test bank content during the exam and when Apple devices in the testing area.

Block AI tools

A combination of virtual proctoring tools prevent participants from using AI like ChatGPT and Claude during certification exam activities.

ID verification & room scans

Exam administrators can require participants to verify their identity, (only takes about a minute) and scan the room for unauthorized resources like notes, secondary devices, etc.

Secure test browser

Honorlock’s BrowserGuard™ secures test browsers by recording desktops and preventing and flagging when participants try to access other browsers and use keyboard shortcuts, like copying and pasting.

Proctor exams in third-party platforms

Our online proctoring software integrates with third-party assessment platforms to secure certification exams taken outside of your assessment platform.

Smart voice detection

 Instead of flagging unimportant noises like coughing, Honorlock’s AI listens for certain keywords and phrases that may indicate cheating, like participants saying, “Hey Siri” or “Alexa,” to activate a voice assistant for help.

Integrating Honorlock with your assessment platform

Honorlock’s proctoring platform integrates with platforms like Docebo*, Intellum, SACA, CloudCME, Canvas, Blackboard, D2L, Moodle, and Open LMS*. Or you can integrate Honorlock directly into your platform with our APIs and Elements toolkit.

24/7 proctored certification exams with live support

Honorlock’s remote proctoring services and support are on-demand, which means certification exams can be taken anytime without scheduling, and live support is available in less than 15 seconds.

Flat-rate proctoring costs

Honorlock helps organizations avoid variable costs, like when tests take longer than expected, by offering a flat-rate cost per certification test or per test taker.  Even better, the cost includes implementation, training, and a dedicated success manager.

New technologies are always popping up with different, and sometimes better, ways to do things.

But the challenge—and opportunity—is to continuously upskill and reskill our workforce for today and tomorrow because keeping skills sharp and credentials current isn’t just beneficial—it’s required to stay competitive and innovative.

Schedule a demo with Honorlock