Finding the Right Remote Proctoring Approach for Professional Education

In today’s rapidly changing Industry 4.0 world, professional education plays an increasingly important role in preparing the workforce for the demands of this next phase of the industrial revolution and providing a pathway to career progression and skill-set advancement.  To maximize the impact on workforce readiness and opportunities for upskilling, professional education must be flexible, convenient, and affordable. The same holds true for validating the newly acquired skills of candidates.

Shifting from in-person to remote proctoring

Historically, professional education, certification, and licensure programs have relied on traditional face-to-face proctoring in a brick-and-mortar setting, often in physical testing centers. 

The pandemic prompted the need to experiment with remote proctoring, also called online proctoring, which uses software and/or live remote proctors to:

  • Record and monitor test takers’ behavior
  • Verify identity
  • Protect test content
  • Prevent cheating

Different types of proctoring

There are several different types of remote proctoring, each with its own strengths and weaknesses.​

Browser lockdown software

While this entry-level proctoring software helps prevent access to other browsers and keyboard shortcuts and is relatively cheap, it doesn’t really prevent cheating since test takers can still use their cell phones and other resources during the exam.

AI remote proctoring

Uses artificial intelligence to monitor remote exams, with no human oversight, which can negatively impact the experiences of test takers and exam administrators. For example, when the AI proctoring software uses sound detection (not voice detection) if a test taker sneezes, the AI flags the noise and could even kick them out of the proctored test. 

For sound detection alone, imagine how many unimportant noises (coughing, tapping the desk, dog barking) could be flagged during tests that exam administrators must review afterward. Navigating through a tremendous amount of false flags is the greatest complaint about AI-based proctoring solutions.

Live remote proctoring

A live remote proctor monitors one or more test takers at once. Typically, this format is the most expensive, but not always the most effective as proctors may watch as many as 10 or 12 test takers simultaneously. For test takers, being watched can be distracting and stressful (and creepy).

Additionally, exam scheduling can be challenging for test takers in this format.

Additional live proctoring pitfalls in professional education

Traditionally, professional education programs relied on live, remote proctors. These providers boast low proctor-to-test taker ratios but ignore their shortcomings, such as low efficacy, inconvenience, rigidity, and high costs.

This preference has resulted challenges for certification and licensure proctoring, such as failure to launch, exam scheduling and rescheduling issues, and human error.

Failure to launch exams

A quick scan of Reddit or a Google search uncovers many “Failure to Launch” and “Human Error” examples documented in articles and reviews and surfacing within online discussion threads.

We have uncovered horror stories from candidates whose remotely proctored exams failed to initiate and who had trouble reaching support or a timely resolution. Test takers often report that proctors do not show up for the scheduled examination time or disappear after a break, leaving the candidate high and dry. They face the difficulty of rescheduling their exams, bearing the burden of a rescheduling fee, through no fault of their own. 

Human error

When test takers are lucky enough for the proctor to show up and for the exam to launch successfully, certification programs suffer from the limited efficacy of live proctors, who are subject to natural fallibility, which may result in failed accreditation audits, hefty fines, and/or bad press for organizations after the proctors miss violations and fail to protect the integrity of the certification or licensure assessment.

Honorlock’s smarter proctoring approach

The perfect blend of live proctoring & AI

In contrast to other online proctoring services, Honorlock provides the perfect blend of live human proctors augmented by artificial intelligence. 

Instead of over-relying on our live proctors, Honorlock’s unique best-of-both-worlds approach bolsters their efficacy and responsiveness. Strengthening our live proctors with smart technologies elevates efficacy while reducing costs, resulting in a scalable and highly effective live proctoring solution. 

Our new “Pro Mode” further blends the concept of a live human proctor and AI, creating a unique, symbiotic relationship. This symbiosis makes possible the real-time feedback and real-time intervention, based on human decision-making, that professional education programs need. 

To follow best practices and meet or exceed the high standards of accrediting bodies, your proctoring solution must recognize and respond to infractions immediately, such as:

  • Having prohibited devices, notes, or tools in the workspace
  • Wearing headphones or a smartwatch when not permitted
  • Moving one’s face out of the frame or looking down at notes 
  • Appearing to have or use a phone

Flawless execution simply isn’t possible with human proctors alone.

On-demand live proctoring & support

Honorlock’s unique approach frees online test takers from the burden of scheduling (and rescheduling) proctored online exams. Our live test proctors and support team are available 24/7/365 so participants can take their exams when and where is most convenient and beneficial for them, without introducing obstacles such as driving, traffic, parking, waiting, or unexpected delays.

Intentionally different proctoring with a truly unique approach

No other remote proctoring service innovates and improves the online assessment experience by leveraging the best of both worlds—humanity combined with the power of our highly trained and responsive AI.

Schedule a demo with Honorlock

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Benefits of a Smart Proctoring Approach in Higher Education

Taking a smarter proctoring approach in higher education

As technology develops and online education progresses, online proctoring has evolved from a ‘nice to have’ to an indispensable tool. While proctoring is usually seen as a way to catch cheating, a smart approach can help tackle critical challenges in higher education:

  • Reducing instructor burnout
  • Expanding access to education
  • Preparing students for the workforce
  • Protecting exam integrity in the AI era

When done the right way, remote proctoring benefits students, instructors, and institutions alike.

Tackling academic integrity in the AI era

AI tools, particularly Chatbots like ChatGPT, are undoubtedly challenging academic integrity in higher education. While institutions are tasked with preparing students for an AI-driven world, they also must ensure AI doesn’t interfere with exams. Some have turned to plagiarism checkers and AI detection tools, but they’re unreliable at best; with a few small tweaks to the writing instructions (prompts), AI-generated content is basically undetectable.

On the other hand, Honorlock’s smart proctoring platform gives instructors a suite of tools to detect and block the unauthorized use of AI tools:

  • AI extension blocking: blocks AI extensions running on students’ devices exams, while still allowing permitted accessibility technology.
  • BrowserGuard™: restricts access to AI like ChatGPT during online exams and prevents keyboard shortcuts so students can’t copy and paste content over to the proctored exam or assignment.
  • Smart Voice Detection: detects when students use phrases that can activate smart devices like Alexa or Siri, which could be used to get help from AI tools.

With Honorlock’s remote proctoring solution, online exams become more secure, and students’ hard work stays valuable and respected, even as AI technology keeps growing.

Easing instructor workloads

Administrative tasks, especially during test administration and grading, can be time-consuming and overwhelming for educators. 

Honorlock saves instructors time during exam delivery with:

  • A direct LMS integration, which means the experience is the same except for a few clicks to choose the proctoring tools you want to enable or disable.
  • 24/7 live, U.S.-based support and our knowledgebase, which is filled with FAQs, how-to articles, and practical exam tips.

Moreover, remote proctoring eliminates the need for faculty to monitor exams in person, letting them focus more on teaching, guiding, and connecting with their students. These benefits go a long way towards preventing teacher burnout and create a more effective testing environment for everyone.

Reducing overhead costs

Remote proctoring helps colleges and universities offer more exams online, which saves money by reducing the need for physical test centers and associated overhead costs.

Offering students more flexibility and access

Online proctoring services like Honorlock offer students more flexibility to take exams where and when they want without scheduling.

What if a student’s internet connection is slow or their camera is broken? 

While most remote proctoring companies kick students out when any issues arise, Honorlock supports low bandwidth and instructors can provide students with accommodations that allow them to take proctored exams without a working webcam.

In addition, Honorlock’s virtual proctoring platform is fully ADA accessible, compliant with Section 508 of the Americans with Disabilities Act, and developed and tested to conform to WCAG 2.0 level AA guidelines for accessible use.

See how Coastal Alabama Community College raises the bar for effective, accessible, live proctoring with Honorlock.

Read More

Protecting content and reputation

“Homework help” sites like Chegg and community forums like Reddit make it easy to find and share your proprietary exam content. Once that happens, exam integrity goes down the drain and it can even put your reputation at risk—remember all of the cheating scandals in higher education in recent years?

Some virtual proctoring services have tools that protect test content, but they’re manual, tedious, and time-consuming because you search for individual questions, one at a time, and send your own takedown requests one at a time. By the way, who do you even send them to? What do you say? 

Honorlock’s proctoring platform searches the internet automatically for your leaked questions and gives you a one-click option to send a takedown request. Simple and easy.

Honorlock protects your content and school’s reputation, which also ensures adherence to accreditation standards.

Preparing students for the workplace

The value of virtual exam proctoring also extends into career preparation by completing real-world tasks during assessments, often called Authentic Assessments. 

With Honorlock, instructors can assess students’ ability to perform practical tasks without cheating concerns, such as using software like Microsoft Excel and delivering virtual presentations—crucial skills for the modern workforce.

This simplifies the assessment process and prepares students for realistic tasks they’ll encounter in their future careers, bridging the gap between academia and professional expectations.

Eyeing the future of online education

By offering secure, convenient, and accessible online exams, colleges and universities can meet modern students’ demands and directly address common challenges in higher education, such as declining enrollments and student retention. 

Integrating online proctoring in higher education is a strategic advantage that improves online education at every level, from assessments and accessibility to convenience and career readiness.

Discover Honorlock’s proctoring services and software

See how Honorlock’s smarter proctoring solution—a combination of live proctors backed by AI test monitoring software—can create significant improvements to the entire assessment process.

Remote Proctoring 101

Everything you need to know about remote proctoring and how it works.

What is remote proctoring?

Remote proctoring is the use of software and/or live proctors to:

  • Record and monitor test takers’ behavior
  • Verify identity
  • Protect test content
  • Prevent cheating

What are the types?

Proctoring comes in many forms. Some use software to handle basics like blocking the browser, while others have humans watching or AI looking out for things like phones and background noise.

There isn’t a single best way to proctor a test—just the one that works best for your organization.

Expand the chart below to see descriptions of each type of proctoring, along with their pros and cons.

Browser lockdown

Software that restricts access to other websites and applications during online assessments and prevents keyboard shortcuts, like copying and pasting.

Benefits: inexpensive, scalable, and available on-demand.

Challenges: doesn't really prevent cheating; students can still use their phones, notes, etc.

Automated (AI)

Monitors online exams exclusively using AI (in addition to a browser lock).

Benefits: inexpensive, scalable, available on-demand, generally offers diverse tools to monitor behavior and prevent cheating.

Challenges: needs human oversight because overly sensitive AI may flag unimportant things, like students coughing. Over-flagging is distracting students and this over-flagging means faculty have to review tons of unnecessary flags. 

Live (humans)

Live proctors (humans) monitor multiple students simultaneously, no AI monitoring.

Benefits: human oversight to handle more nuanced situations when cheating behaviors aren't cut and dry.

Challenges: expensive, scheduling hassles, distracting for students because a person is watching the whole time, it's easy to miss problematic behaviors because they're typically watching 10 or more students at once.

Record & review

Records exam sessions (video & audio), then the instructor (or institution's staff) or the proctor service reviews after the exams are finished.

Benefits: human oversight during review

Challenges: no real-time intervention, tedious and slow process, expensive when outsourced

Hybrid (AI + humans)

Combines live and automated proctoring (including browser locks).

Hybrid proctoring uses AI to monitor exam sessions, which alerts a live proctor if it detects potential cheating. After the proctor is alerted, they can review a recording of the situation and intervene if necessary.

Benefits: AI with human oversight means students won't be interrupted unless it's really necessary, no scheduling issues, certain pricing models can be cost-effective

Challenges: some pricing models are expensive

Tools and features to protect academic integrity

Each proctor service uses different tools, but here's a list of some your organization should look for if you're comparing services:

  • Video monitoring: uses the webcam to verify ID and record behavior during the proctored exam.
  • Voice detection: flags most noises during exams, such as talking, music, dogs barking, etc. Different from voice detection.
  • Cell phone detection: detects when test takers try to use cell phones and other devices during proctored exams and the presence of Apple devices in the testing area.
  • Find leaked test content: automatically searches the internet for leaked test questions and provides one-click takedown requests.
  • Analytics Hub™: provides easily filterable, in-depth reports with actionable insights into test integrity that streamline review a 360-degree view of academic integrity.
  • AI prevention: several tools block the use of AI, like ChatGPT, to prevent cheating before it starts.

How do proctored exams work?

Before the exams start: test takers use the webcam to verify their identity and scan the room for unauthorized resources, like cell phones, notes, and even other people.

During the exams: exams are monitored through video, audio, and other AI tools and/or a live remote proctor, depending on the service.

After the exams: ideally, the proctoring service will provide test admins with time-stamped reports with recordings of flagged behavior to review.

LMS integration: the remote proctoring platform should integrate directly with the LMS, which improves security, doesn’t require extra passwords and logins, and basically makes it the same experience with the exception of a few clicks (instructors just click to choose the proctoring features they want to use and test takers login to the LMS and take the test in the same environment).

What industries proctor exams online?

Remote proctoring is used in higher education and professional education.

Integrating remote proctoring with your LMS

Integrating remote proctoring software with your LMS can be the difference between a quick and secure implementation and one that could compromise data security and create a frustrating experience for test takers and administrators.

Proctoring platforms typically integrate with Canvas, Blackboard, Moodle, D2L, and Intellum. Some proctoring companies offer custom integration toolkits to create tailored integrations that meet your specific needs.

How much does proctoring cost?

The cost of proctoring depends on the type and the company, but keep these in mind when comparing proctoring services:

  • Look for flat-rate proctoring to avoid variable costs: unexpected costs can add up quickly if the proctoring service charges per hour for exams, so find a remote proctoring service with a flat rate cost per exam or test taker.
  • Make sure support costs are included
  • Do test takers have to pay extra to reschedule a proctored exam?

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Implementation Webinar: How Two Colleges Quickly Set Up Online Proctoring

Implementing software or any new technology can be a daunting task, but what if that implementation was strategically streamlined, expertly project managed, and fully supported throughout? Hear from two current Honorlock online proctoring customers as they speak to their experience implementing our online exam technology.

During this implementation webinar, each college will describe:

  • Implementation experience
  • The simple and speedy implementation timeline
  • Who was involved in the decision process and actual implementation
  • Ongoing technical support

Speakers:

Honorlock online proctoring customer

Cody Moyer

Director of Learning Technology Polk State College

Steven Daniello

Director of Assessment Services Indian River State College

Jose Gonzalez

Director of Customer Success @Honorlock

Making Sense of G2 Ratings for Online Proctoring

G2's ratings of the best online proctoring in 2023

G2 is the largest and most trusted peer-to-peer software review site with about 80 million people each year and over 2.2 million authentic reviews. 

Two important words to remember from above: authentic reviews

Companies can’t buy their way to the top. Reviews can’t be influenced or manipulated. They have serious review validation processes to make sure of it. G2 is the go-to for real reviews that compare online proctoring software and services. The reviews include ratings of more generalized topics, like ease of use and meeting requirements, and they cover specific proctoring features and functionality. This article will give you context about the specific features and functionality and why they’re so important if you’re comparing proctoring software and services. See a breakdown of the ratings here.

ID verification

Verifies that the person taking the proctored exam is the person getting credit.

Obviously, you want to know that the person taking the proctored exam is the person getting credit for it. While most online proctoring platforms have ID verification, they aren’t the same. Some are quick and simple. Others are time-consuming and invasive.

Consider these questions as you’re comparing online proctoring software:
  • How invasive is it? What information is collected? Does the proctoring software use biometric data like facial recognition?
  • Is it easy? What’s the process like, and how long does it take?

Honorlock’s ID verification captures a picture of the test-taker and their photo ID and ensures the name on the ID matches the name in the LMS in about a minute. No facial recognition. That’s it.

ID verification ratings

Browser lockdown

Blocks access to other browsers and software.

If you’re only using browser lockdown software to proctor online exams, you’re essentially just locking your windows but leaving your doors wide open. 

Meaning that only locking the browser won’t really prevent cheating. If a test taker has a cell phone, they can get around it.

But a browser lock is still an important part of a larger solution. And instructors may even want to allow access to certain sites while blocking all others. For example, allowing access to course notes or an online study, while blocking all other sites. Some allow that, some don’t. Make sure the solution’s browser locking is customizable.

Honorlock’s Browser Guard, which is just one component of a comprehensive proctoring solution, is customizable to block all sites and software or allow the ones you want, and it prevents keyboard shortcuts like copying and pasting. 

Browser lockdown software ratings

Video recording

Records test takers’ behavior during the proctored exam session.

Video recording is a staple of proctoring, but it’s important to understand how it’s done and how it’s used.

Do you only want behavior recorded to watch later? Or do you want AI to monitor behavior during the exam, record it, and you’ll just watch the important behaviors that need your attention?

Honorlock’s AI uses the webcam to monitor and record behavior. If the AI detects suspicious behavior during the exam, it alerts a live proctor to review and intervene if necessary. After the exam is over, instructors and admins get a report with proctor-verified violations and can access time-stamped video recordings in full HD quality (many proctoring services only provide SD).

Video recording ratings

Automatic behavior flagging

Uses AI or algorithms to automatically flag test takers’ behavior.

This is one part of online proctoring that separates the best from the rest. 

From cell phone detection and video monitoring to sound detection and room scans, there are many AI proctoring tools to consider that impact the entire experience for all users.

Some AI proctoring software will flag almost anything.

Sneezing – flag.

Talking to themselves – flag.

Looking away from the screen while thinking – flag.

These distract test takers and create more work for administrators during exam reviews. But Honorlock’s approach avoids distractions and extra work. Powerful AI monitors behavior and alerts a live proctor if it detects suspicious behavior. The proctor can review the behavior and decide whether to intervene or not. If the behavior isn’t problematic, the proctor won’t intervene and administrators can skip it when they review. 

AI behavior flagging ratings

Live proctors

A live human proctor is available for an exam session.
Which option would you prefer?

Option 1: There’s a box on your screen of a proctor watching you take an exam

Option 2: No box with a stranger watching you take your exam, and you’ll only interact with a proctor via chat if there’s any behavior that needs to be addressed

Most would choose Option 2 because it isn’t creepy and distracting… And that’s the approach Honorlock uses. You’ll also want to consider what the interactions are like between test takers and proctors. Honorlock’s full-time online proctoring team received training from a nationally certified counselor and educator on providing help and support during moments of test anxiety and frustration. This helps create a better test environment that reduces anxiety and allows test takers to focus.

Live proctoring ratings

Test session reports

Reports containing details about test taker behaviors and suspicious activities.

Test reports can save admins a lot of time… or waste a lot of time.

If you want to save time, make sure that the reports are:
  • Time-stamped for violations, notable behaviors, or potentially suspicious behaviors/activities (as opposed to reviewing flags)
  • Available within the LMS dashboard to avoid extra logins/passwords

Honorlock’s exam reports save time and make the review process simple. After proctored exams are complete, instructors/admins can access in-depth reports with time-stamped recordings within the LMS dashboard. Reports include test taker violations and notable or suspicious behaviors/activities. In addition, proctors will send a detailed email to test administrators about suspicious behavior observed.

Proctored exam reports ratings

Online proctoring dashboard

A dashboard to view exam trends and overall usage.

How can you monitor proctoring utilization across the institution? How do you determine if the online proctoring platform is actually effective?

In 2023, Honorlock plans to release the most robust analytics reporting available in the online proctoring space. 

The analytics dashboard will allow institutions to:
  • Compare proctoring usage from one semester to the next
  • Analyze the impact of Honorlock’s exam security features such as Search & Destroy and Extension Detection
  • Understand most common exam violations

Honorlock’s dashboard will provide powerful, on-demand analytics empowering institutions to uphold equity, integrity, and exam security by understanding usage trends.

Proctoring dashboard ratings

LMS integrations

The proctoring platform’s integration with Learning Management Systems.

The integration between the online proctoring platform and the LMS impacts the entire experience for every user. It’s the difference between a secure proctoring platform that’s easy to use and a frustrating experience that puts security at risk.

 

Honorlock’s direct LMS integration means that:
  • No extra logins or passwords are needed for admins or test takers.
  • Exam admins create exams in the LMS like normal and then choose the proctoring features they want to use
  • Test takers log into the LMS and launch the exam before verifying their ID and getting started.
  • The integration process takes about an hour to complete

Honorlock’s proctoring platform integrates with Blackboard Learn, Instructure Canvas, Moodle, D2L Brightspace, and Intellum. We also offer custom LMS integrations.

Proctoring LMS integration ratings

Other things to look for to find the best online proctoring service and software

Cell phone detection

Some online proctoring services claim to have cell phone detection, but Honorlock has the most robust cell phone detection available. 

Honorlock’s AI proctoring software can detect when students attempt to use their cell phones to access test bank content during the tests, and we’re the only online proctoring company detecting device sharing apps like Apple Handoff.

Technology that finds leaked test content

Honorlock’s Search & Destroy technology scours the internet to find leaked exam questions. If leaked exam questions are found, instructors are given simple steps to take control of their exams’ integrity.

Unlike the technologies at proctoring companies, instructors using Search and Destroy typically won’t have to deal with the hassle of manually selecting which questions they would like to search for. In just a few minutes, Search and Destroy searches all questions included in the exam.

Live US-based support 24/7/365

If proctored exams are available 24/7/365, support should be available at all times too. The quality of support matters too. Ask proctoring services about support satisfaction and support response times. 

Honorlock offers 24/7/365 live human support at no extra cost. Our support response time is less than five seconds, and we have the highest support satisfaction rating (93%) on G2 for online proctoring companies.

 

Flat-rate cost

Variable prices can add up quickly. Find an online proctoring service, like Honorlock, that offers online proctoring at a flat rate cost per user or exam. Including implementation and 24/7/365 live human support.

While there are many online proctoring companies offering different software and services, make sure that you’re choosing the right one for your needs. We encourage you to dig into G2’s reviews for online proctoring because we know that you’ll come to the same conclusion that many others have: Honorlock is the leader in online proctoring and a true partner in academic integrity.


Schedule a Demo

Tyler Stike

Tyler is Honorlock's Director of Content and a doctoral student at the University of Florida focused on educational technology.

5 Questions to Consider if You Aren’t Proctoring Online Exams

Top questions to consider if you aren't proctoring online exams

If you aren’t using online proctoring (or just not using the right kind), you may be giving an unfair advantage to some test-takers and missing out on opportunities to test knowledge in nontraditional formats – even in a remote environment.

While most approach their online exams with integrity, some take advantage of unauthorized resources that are available in a remote testing environment, gaining an unfair advantage over others – maybe even unknowingly or innocently. 

These unauthorized resources can include things like: notes and textbooks, or using cell phones and searching the internet during exams, which puts the academic integrity of your online exams at risk.

Consider these questions if you:
  • Do not use any online proctoring services or services
  • Only use browser lockdown software
  • Only use automated proctoring software (no human proctors) or live proctoring services (one proctor watching multiple test-takers at once)

How would you know if a test taker uses a cell phone to look up answers?

Without online proctoring software, test takers can use cell phones and other devices to look up answers during the test.

Browser lockdown software can’t detect cell phones, and some remote proctoring companies rely on live proctors seeing the cell phone to “detect” it. 

Does it really work? Eh, not always. It’s pretty easy for a proctor to miss the cell phone because they may be watching a dozen test takers at once and the phone may be used out of view of the webcam.

So, how can proctored exams detect phones?

Unless you want to rely on a busy proctor seeing a phone, consider using Honorlock’s online proctoring platform to detect cell phone use.

How can Honorlock detect phones?

Honorlock’s online proctoring software can detect when test takers attempt to use cell phones or other devices to access test bank content during the test.

If it detects cell phone use, it alerts a test proctor to enter the test session and address the situation. It also flags the behavior for the instructor to review in a report after the proctored exam.

See how Honorlock can detect cell phones

How would you know the person taking the test is the same person getting credit for the class?

If you can’t verify the test-taker’s identity, you may be giving credit where credit is not due.

Without proctoring tools for online exams, your options are limited.

  • The good news: most online proctor companies offer ways to authenticate ID.
  • The bad news: it can be a complicated, time-consuming process that may put your data at risk.

Be sure that the online proctor companies you evaluate offer a quick, easy, and secure way to authenticate ID.

How does Honorlock’s proctoring platform authenticate ID?

In about a minute, the online proctoring platform captures a picture of the test-taker along with their photo ID to authenticate identity.

That covers the quick and easy parts, but what about security?

From our technology for remote proctoring to ongoing employee training, Honorlock takes a security-first approach in everything we do, including ID authentication.

Our remote proctoring software does not use face recognition or other biometric technologies (e.g., fingerprints or voiceprints) to identify test takers, and it doesn’t identify individual faces, store facial elements, or match faces to a database.

Learn about ID authentication with Honorlock

Are any of your test questions leaked online?

Have you ever found your test questions leaked on the internet? It’s pretty annoying, right?

Online forums (e.g., Reddit & Quora) and homework help sites (e.g., Chegg & Quizlet) have made it all too easy to find and share your test content.

How can you find leaked test content?

You basically have three options to find leaked test content:

  1. Copying and pasting each test question into the search engine, one-by-one, and reviewing tons of results

  2. Using basic proctor software to manually select questions you want it to search for

  3. Searching the internet automatically for all of your leaked test questions in a few minutes with Honorlock’s Search & Destroy technology for remote proctoring

Here’s how Honorlock’s Search & Destroy proctoring technology works

After enabling Honorlock’s online proctor software, Search & Destroy automatically scours the internet for all of your test questions in a few minutes. A simple report shows if leaked content is found and then you can send takedown requests with one click.

See how Search & Destroy works

What if you could remotely proctor hands-on assessments in an online environment?

Whether traditional questions (multiple-choice, etc.) or non-traditional formats (see below), Honorlock helps you customize the proctoring tools and settings needed to protect nearly any assessment activity.

Non-traditional activities that can be remotely proctored using Honorlock:

Open-book questions

Test takers have access to specific physical resources (e.g., textbooks) and/or digital resources (e.g., online research journals) during the exam, while all other resources are prohibited.
See how to proctor open-book exams with Honorlock

Handwritten math problems & essays

Test takers complete handwritten math problems and essay responses using pen and paper.
How to proctor handwritten math problems & essays

Using software to complete tasks

Software like Microsoft Excel and Quickbooks can be used to complete real-world tasks during online exams.
Learn how Honorlock remotely proctors software use during an exam

Online presentations & demonstrations

Using the webcam to conduct presentations and demonstrations in a remote environment.
See how to proctor online presentations & demonstrations

What if you could reduce test anxiety with remote proctoring software?

Test anxiety is common, especially in an online environment. A university survey showed that 64% of test takers agreed that “taking an online test makes me nervous.”

But the good news is that the same survey showed that Honorlock’s blended proctoring solution, which combines AI and human review, reduced test anxiety.

Test anxiety survey results summary after taking online proctored exams using Honorlock:

  • 6% decrease in test anxiety between their first & second proctored exams
  • 15% decrease in anxiety associated with the statement, “Thoughts about the proctor interfered with my concentration.”
  • 100% felt less anxious after interacting with an Honorlock proctor

Download the full anxiety survey eBook here

Online proctoring FAQ

What is online proctoring?

Online proctoring means monitoring test taker behavior with software and/or services to create a fair and equitable test environment that protects exam integrity.

Common online proctoring tools include: video monitoring, browser lockdown, audio monitoring, and ID verification. 

Some online proctor companies, like Honorlock, offer advanced tools that:

  • Detect cell phones and voices
  • Find leaked test content automatically
  • Combine software with human review
  • Proctor exams online with live US-based support 24/7/365

Why should you proctor exams online?

Most assume that online exam proctoring is just to catch cheating, but it does much more. 

In addition to preventing cheating, online proctoring is a strategic advantage and fundamental piece of distance learning that helps:

  • Instructors customize exams
  • Support test takers and reduce test anxiety
  • Assess knowledge with different question formats
  • Protect reputation and scale online testing
  • Provide flexibility to take proctored exams 24/7/365

What industries use online exam proctoring?

Online exam proctoring is often used in higher education and by organizations offering professional education programs.

Online proctoring in higher education

Universities and colleges use online proctoring services and software for: 

  • General testing needs for online courses
  • High-stakes exams, like midterms and finals
  • On-campus testing centers
  • Entrance exams

Online proctoring for corporate and professional education

Organizations of all sizes typically use proctored exam platforms and services for: 

How does online proctoring work with Honorlock?

Honorlock’s blended online proctoring solution combines AI software with human review. 

Here’s how it works:

  • Honorlock’s proctoring platform integrates directly with the LMS, which means:
  • Instructors create exams like they already do, then select the remote proctoring tools and settings they want to use.
  • Test takers log into the LMS like they normally do (no extra logins or passwords), verify ID, launch the proctored exam, and get live support 24/7/365.
  • The online proctoring software monitors exams and alerts a proctor if it detects potentially problematic behavior.
  • Once alerted, they can review the situation in an analysis window to determine whether or not to intervene and address the situation.
  • After the proctored exams are completed, instructors can access reports with timestamped recordings within the LMS.

Honorlock provides the best way to proctor exams online for a few reasons:

  • Our remote proctoring platform integrates directly with the LMS, which makes it easy to use because it’s basically the same test environment
  • AI with human review protects academic integrity with a human touch
  • Proctored exams with live support can be taken 24/7/365
  • It reduces test anxiety because there are fewer distractions and test takers aren’t being watched the entire time

Why is Honorlock the best online proctoring software?

According to peer-to-peer review site, G2, Honorlock is the best online proctoring software because it’s easy to use, simple to set up, and live, US-based support is available 24/7/365.

Our online proctoring services and software create a better test environment that brings integrity, humanity, and confidence to online testing without sacrificing security or academic integrity.

Ready to proctor exams online with Honorlock?
Fill out the form to see how Honorlock’s test proctoring software & services work

Tyler Stike

Tyler is Honorlock's Director of Content and a doctoral student at the University of Florida focused on educational technology.

Best Online Proctoring for Nursing Programs

Best online proctoring solution for online nursing program exams

It’s safe to say that nursing students take A LOT of exams throughout their educational journey, and for good reason–because nurses save lives.

Online nursing programs face challenges

While online education is flexible and convenient, it can be challenging to prevent cheating on exams – especially without the right online proctoring solution in place.

Without online proctoring, you may find your test questions leaked on the internet, students can use cell phones to look up answers, and they can take exams with other students.

The right proctoring solution does more than prevent cheating on exams

Online proctoring allows nursing programs to test students in more ways that show knowledge AND practical application without concerns of exam cheating.

What if you could use these exam activities in an online environment and still prevent cheating?

  • Math problems for dosing calculations using pen & paper
  • Virtual demonstrations of how to use medical equipment
  • Using real nursing charting software to document patient information
  • Open book & open notebook exams

What’s the best way to proctor online nursing exams?

The best proctoring solution for nursing exams combines AI monitoring software with human review. This type of solution is referred to as blended online proctoring or blended proctoring solution.

What’s a blended online proctoring solution?

A blended proctoring solution combines AI exam monitoring software and human proctors to monitor student behavior, prevent cheating, and support students during exams.

Why’s this the most effective way of proctoring online nursing exams?

Because AI is good, but it isn’t perfect and neither are humans. While both have strengths, they’re most effective when they’re combined.

Combining AI with human review creates a noninvasive test environment with fewer distractions, works for many different exam formats, and streamlines the review process.

What kinds of nursing exams can be proctored?

Pretty much any nursing exam can be proctored, such as: 

  • Entrance exams for nursing programs taken in person or online
  • Nursing certification exams for continuing education
  • Nontraditional online exam activities such as:
  • Completing math problems and essays by hand
    • e.g., students complete dosage calculations along with an essay about patient safety and protecting privacy
  • Virtual demonstrations and presentations
    • e.g., students identify the parts of a specific medical device and show how it works
  • Using a real nursing charting system used by hospitals and creating an explainer video
    • e.g., Students add mock patient information into the charting system and discuss each step
How does online proctoring work with a blended solution?
  • AI monitors student behavior during the exam
  • If the AI detects any potentially dishonest behavior, it alerts a live human proctor in real-time
  • After the proctor is alerted, they can intervene and address the situation
  • Some online proctoring companies even allow the proctor to review the behavior in an analysis window before deciding if they need to intervene or not. This helps create a less intimidating and noninvasive testing experience for the student.
  • After the proctored exam is complete, instructors can review detailed reports and timestamped exam recordings.

What other exam proctoring features are available?

These proctoring features are available in addition to the combination of AI and human review:

Software that automatically searches for leaked test content

Have you ever found your test question leaked on the internet?

It’s an unfortunate byproduct of homework help sites and internet forums. But online proctoring platforms have AI that can identify leaked test content.

Which option sounds the best to you?

Option 1: manually click each and every test question you want the proctoring platform to search for, wait for the results, and spend time sending takedown requests to each and every one.

Option 2: automatically search the internet for all of your test questions in a few minutes and send takedown requests in a single click

Unless you like time consuming, manual tasks, you probably picked Option 2. The best online proctoring platform provides features to protect your test content and save you time.

Video for monitoring behavior, ID verification, and room scans

The student’s webcam is used to: 

  • Verify their identity and complete a room scan prior to the exam
  • Monitor behavior during the exam
Direct LMS integration

A direct integration between your LMS and the proctoring platform is a game changer. This integration ultimately impacts the testing environment, ease of use, and data security.

The direct integration between Honorlock’s proctoring platform and the LMS creates a testing experience and environment that’s pretty much the same for educators and students with the exception of a few clicks. This integration also means no extra passwords or logins needed for students or educators.

Nursing educator proctoring experience
  • Nurse educators will create exams just like they already do. And they can customize exam settings with a couple clicks. After the proctored exams are done, educators can view reports and recordings without leaving the LMS.

Nursing student proctored exam experience

  • It’s just as simple for students taking the nursing exam. They log into the LMS they’re already comfortable with, verify ID, and launch the exam. Students can also get support during the exam without leaving the LMS.
Voice detection, not sound detection

Most proctoring platforms use sound detection instead of voice detection. The terms are used interchangeably but they’re not the same.

  • Sound detection can trigger false flags for basically any noise, like coughing or a dog barking. That means irrelevant flags for instructors to review.
  • Voice detection listens for specific keywords and phrases, like “OK Google,” to detect potential cheating and alerts a human proctor in real-time.

The best online proctoring software takes this a step further by providing a transcript of what the student said.

Browser lockdown software

Nursing educators can enable a browser lock to prevent students from accessing other browsers and applications, restrict some keyboard functions, and record the student’s desktop.

Note: browser lockdown software is an entry-level tool that really shouldn’t be used as your only proctoring solution for exams in your nursing program. They only cover a small portion of exam cheating and students can easily work around them.

Timestamped recordings and reports

The best remote proctoring software collects extensive data during the exam and provides actionable reports and time-stamped recordings within the LMS.

The proctored exam reports are in a simple format that’s easy to read and includes relevant information about student activity, like suspicious behavior and potential violations.

No scheduling required to take proctored nursing exams

On-demand proctoring services like Honorlock provide nursing students with the flexibility and convenience of taking exams and getting support 24/7/365 without leaving the LMS.

What company has the best proctoring software and services for online nursing exams?

Honorlock’s blended solution is the best online proctoring software to protect online nursing exams. It’s also the highest-rated proctoring software on peer-to-peer review site, G2.

“Through the use of Honorlock, we have been able to maintain the integrity of our classes, many of which are precursors to entry into our nursing program. It is an easy-to-use, comprehensive system that will not be intrusive to students.” – Jill M.

Why aren’t other proctoring solutions as effective?

Some proctoring solutions do very little, but some do a lot more. So, it depends on your definition of “effective” and what your goals are.

If you’re only looking for an inexpensive proctoring solution that checks the box, like browser lockdown software, just remember that you get what you pay for.

You can use AI or live proctors to monitor exams, but they both have limitations. AI covers some things, but like any technology, it needs human oversight to truly harness its effectiveness. And only using live proctors can lead to scheduling issues, test anxiety, and unexpected testing costs.

Read part 2

Read part 2 of this series to see how it’s actually applied.

We’ll show you real examples of how to proctor nursing exam activities like:

See how Honorlock works

Complete the form to schedule a demo

Tyler Stike

Tyler is Honorlock's Director of Content and a doctoral student at the University of Florida focused on educational technology.

13 Features of the Best Online Proctoring Companies

Compare platform software and services of the best online proctoring companies

Comparing proctoring services and software?

Finding the best online proctoring company is difficult because each offers different platforms, features, and services. We’re here to help.
Click to jump to that section.

  1. AI + humans = better proctoring
  2. Detects cell phones
  3. Blocks ChatGPT
  4. Flat-rate price protects your bottom line
  5. Easy to use ≠ less functionality
  6. Automatically searches for leaked test questions
  7. 24/7 proctored exams + live support
  8. Customizable proctoring settings + accommodations
  9. Works for traditional and alternative assessments
  10. Integrates directly with the LMS
  11. Uses voice detection, not sound detection
  12. Reports with timestamped recordings are available in the LMS
  13. Technology + company practices = security

Here are the online proctoring platforms and services we’ll refer to:

Browser lockdown: entry-level exam monitoring software prevents use of other browsers and applications.

Live human proctoring: a proctor simultaneously monitors multiple test-takers in real-time.

Automated proctoring (AI proctoring): only uses AI software to monitor behavior.

Automated (AI) + live proctoring: AI software monitors behavior and alerts a human proctor if it detects potential academic dishonesty

13 things to look for in the best online proctoring services and software

1. Combines AI and humans to improve accuracy and the user experience

When you create a document in Microsoft Word, do you accept every grammar suggestion without reviewing it first? Hopefully not.

And after you proofread and make some suggested changes, you may use assistive writing software, like Grammarly, to double-check your work.

Why do we do this? Because even though AI is powerful, it isn’t perfect, and humans make mistakes. We use AI in many ways but still review it because there are nuances that need human oversight. This everyday example highlights the value of AI and humans working together.

It’s the same situation for online exam proctoring. AI exam monitoring software and human proctors are independently good at certain things, but they’re more effective when combined.

Consider this scenario: You’re a remote proctor responsible for monitoring a dozen test-takers at once. It’d be easy to miss things, right?

But what if the AI monitors test takers’ behavior and alerts a proctor if it detects any problems? And then they can review the situation one-to-one instead of one-to-a dozen before intervening?

The best online proctoring service does that. This approach creates a better testing environment with fewer distractions and improves proctoring accuracy.

2. Detects cell phones and other devices

Most people have cellphones or other devices, which is why you need to find online proctoring that can detect when they’re being used to look up answers.

In addition to detecting cell phones, the online proctoring software should detect device sharing apps like Apple Handoff.

3. Blocks ChatGPT and other AI tools

If you’re looking to stop AI tools like ChatGPT and Transcript browser extension, you’ll need a lot more than browser lockdown software and a plagiarism checker.

A browser lock is a good start, but what if a test taker has a cell phone? And plagiarism checkers are ineffective at detecting AI generated content.

To stop ChatGPT and other AI, you need a comprehensive proctoring solution with a variety of tools such as: cell phone detection, video monitoring, voice detection (not sound detection), and a blend of AI with live proctoring.

4. Flat-rate pricing helps avoid variable costs

Variable costs can add up quickly depending on the proctoring company’s pricing model.

Consider this scenario: You’re using an online proctoring company that charges per hour.

You budgeted for 500 hours of exam proctoring, but the exams take longer than expected, and you’re billed for 650 hours.

How much extra would that cost you? Whether it’s $10 or $10,000, it’s too much.

To help protect your bottom line and estimate testing costs, find an online proctoring company with a flat rate cost per exam or test-taker.

5. The proctored exam software is easy to use and does everything you need

If you invest in online proctored exam software, make sure it gets used. Clunky software can create a bad user experience that ultimately decreases adoption and requires more time for training.

Ease of use doesn’t mean less functionality. The best test proctoring software makes it easy to use advanced, customizable proctoring features in just a few clicks – even for the least tech-savvy people.

6. Automatically identifies leaked test questions

Unfortunately, it’s common to find leaked test questions on the internet. It’s a frustrating aspect of online learning that puts your tests and reputation at risk.

“If all of our quizzes are out there on the internet where anyone can look up the answers, what kind of quality is that degree?”– Cody Moyer, Director of Learning Technology, Polk State College

But you have a few options to search for your leaked test content:

Option 1: Individually entering your test questions into an internet search tool and reviewing all of the results.

Option 2: Manually selecting each test question to be searched for by the proctoring software and sending individual takedown requests if any are found.

Option 3: Enabling the online proctoring platform to automatically search the internet for all of your test questions and sending takedown requests with a single click.

Which option sounds best? Option 3 because it’s efficient and effective.
That’s the difference between using the best proctoring software to find leaked test content versus software that checks the box.

7. Proctored exams and support are available 24/7/365

People have busy lives and need the flexibility to take exams and get live support 24/7/365.

“Having access to customer support 24/7/365 is huge. Especially when students may be taking exams at any time of day. You want them to have access to someone who can troubleshoot with them.” – Daphnee St. Val, Senior Instructional Designer, Broward College
Read about Daphnee’s experience with proctoring

Support questions to ask online proctoring companies:

  • Is support available in different ways? e.g., chat, email, phone?
  • In what country or countries are the support agents located?
  • Is support an additional cost or included in the flat rate price?

8. Proctoring settings are customizable

With some remote proctoring platforms, you’re stuck with out-of-the-box settings, whether you want to use them or not.

The inability to disable specific features of the proctored exam platform limits customization and can negatively impact the exam experience. The best proctoring platforms allow test admins to pick and choose which features to enable or disable in a few clicks.

“Instructors like how they can set different parameters in the exams. It’s a better experience for the students because instructors can be very specific.” – Paula Rodriguez, Former Director of the University Testing Center, Colorado State University.
Read about Paula’s experience with proctoring

The best proctoring services also allow admins to give instructions that provide accommodations, such as bathroom breaks, extended exam times, alternative assessment activities, and assistive devices.

9. Protects various assessment formats

Most remote proctoring companies offer at least one way to protect traditional test questions, like multiple-choice and true-or-false. But what about proctoring alternative assessment activities, sometimes called authentic assessments, like live virtual presentations or preparing balance sheets in Excel?

Browser lockdown software isn’t nearly enough. AI-only won’t cut it, and live proctoring-only could be a scheduling disaster and lead to variable costs. The most effective way to protect alternative assessments is to combine customizable remote proctoring software with live human review.

Test admins should be able to choose which proctoring features to use and provide the live proctor with detailed instructions and test rules for further customization that cover the many nuances of alternative assessments.

How to use remote proctoring tools in online alternative assessments:

Example alternative assessment activity: giving virtual presentations

  • Video: scans the room for additional people and unauthorized resources, verifies identity, and records the presentation.
  • Voice detection: detects when the person speaks and provides a transcript of what they say.
  • Accommodations: if a person has a speech impairment, for example, proctor instructions can offer alternative ways to complete the presentation, like using text-to-speech assistive technology.

Example alternative assessment activity: completing a balance sheet in Excel

  • BrowserGuard: allows the use of Excel but restricts other software, records screens, and prevents keyboard shortcuts.
  • Video: verifies ID and ensures prohibited resources, like notes, aren’t in the test room.
  • Accommodations: if the person has a physical condition that impairs the ability to type or use a mouse, proctor instructions can allow them to use an assistive keyboard and mouse.

10. The platform directly integrates with your LMS

A proctoring platform that directly integrates with your learning management system can speed up implementation, improve ease of use, secure data, and it usually means that no extra passwords or logins are required.

“You want an integrated system. You don’t want faculty and students to have separate sign-ons. That was important for us.” – Steven Daniello, Director of Assessment Services, Indian River State College
Read about Steven’s experience with proctoring

11. Uses voice detection instead of sound detection

The terms “voice detection” and “sound detection” are interchangeably used, but they’re significantly different.

  • Sound detection may flag unimportant noises like coughing or a doorbell ringing.
  • Voice detection listens for particular keywords and phrases, like “Hey Siri” or “OK Google.”

Which do you think is more likely to create a false flag? While voice detection is a powerful tool, the best remote proctoring service takes it a step further by creating a transcript of what’s said by the test-taker.

12. Reports and recordings give actionable insights and help streamline the review process

The solution should provide exam reports with timestamped recordings within the LMS to help speed up review and give admins better test performance insights.

“I felt that I couldn’t trust my test scores… The analytics that come with the flags and real-time recording helped me to understand how students were approaching the course and what strategies they were using to pass the test. Honorlock helped me make sense of what was going on.” – Ryan P. Mears, PhD, Lecturer, University of Florida
Read about Ryan’s experience with proctoring

13. Online proctoring companies should take a security-first approach

From security software and technologies to ongoing training and employee onboarding, thoroughly vet the security practices of online proctoring companies because their security becomes your security.

Ask these questions about security of the proctoring platform and company itself:

Security testing and employee training

  • Does the company perform regular security testing of the proctoring platform?
  • Is ongoing employee security training required?
  • If so, how often is it conducted and what does the training entail?
  • Does the proctoring company have an incident response plan?
  • If so, how often do they practice the plan?
  • Do they have a Disaster Recovery Plan and Business Continuity Plan?

Data security and privacy

  • What type of data is collected and why is it collected?
  • How is data collected and maintained?
  • Who owns the data?
  • Is data encrypted in transit and at rest?

Tip: Review the proctoring company’s privacy policy, which should be publicly available

What’s the best proctoring software and service?

Honorlock is the highest-rated online proctoring software on the peer-to-peer review site, G2. Honorlock earned this score thanks to its ease of use, quality of support, and simple setup.

What is Honorlock?

Honorlock offers a hybrid proctoring solution combines advanced software and services to protect the integrity of online exams for higher education and professional education.

Direct quotes from Honorlock reviews on G2, a peer-to-peer software evaluation site.

See more verified G2 reviews of Honorlock’s online proctoring software and services

Get in touch to see how Honorlock works

Tyler Stike

Tyler is Honorlock's Director of Content and a doctoral student at the University of Florida focused on educational technology.

Is a Browser Lockdown Worth It? Probably Not. But Why?

Is the cost of browser lockdown software worth it?

A browser lockdown may check the box for entry-level proctoring needs for some exams. But the problem is that it’s easy to work around because it only protects against one very specific aspect of cheating.

So, is it worth the cost investment? Nope.

If you’re investing in an online proctoring platform, it should be able to detect and prevent all aspects of exam cheating while remaining cost-effective.

Consider this:
If you’re only proctoring online exams with a browser lockdown, test takers are still able to do the following without detection:

  • Use their cell phones to look up answers
  • Snap pictures of test questions to share with others
  • Allow other people to take the tests for them
  • Take tests with other people in the room
  • Use books, notes, and other resources for help

The examples above are just a few of the many reasons that only using browser lockdown software isn’t enough to protect online exams and probably isn’t worth the investment.

Is the browser lock protecting academic integrity and preventing cheating in the examples above? Not really.

If the browser lockdown software isn’t protecting academic integrity, is it worth the investment? Probably not.

Are there other proctoring platforms that can comprehensively deter cheating on exams and still be cost-effective? Yes (and we’ll show you).

This article briefly explains what browser lockdown software is, provides the pros and cons, and shows you alternative options for online proctoring services and platforms.

What is a browser lockdown and how does it work?

Browser lockdown software is an entry-level online proctoring platform that helps prevent cheating by restricting access to other websites and applications and disabling keyboard functionality.

 

What are the pros and cons of browser lockdown software?

As you can see from the comparison chart below, the limitations of browser lockdown software greatly outweigh the benefits it provides.

So, what’s a better online proctoring platform option and why?

To comprehensively prevent cheating, protect academic integrity, and support test takers, you need a blended proctoring platform that combines AI with human review.

How does an online proctoring platform like this work?

The proctoring platform uses AI to monitor each exam session for potential academic dishonesty and alerts a live proctor to join the test takers’ session in real-time if it detects any issues.

What are the features and benefits of a blended proctoring platform?

In addition to a browser lock, when you use a proctoring company like Honorlock, you’ll enjoy these extensive additional features and benefits:

Cost-effectiveness and scalability

Honorlock’s online proctoring services and platform are available at a flat rate cost per exam or per test taker. This cost structure helps you accurately estimate testing costs and prevent variable costs. Our proctoring services also include implementation of the online proctoring platform, training, and 24/7/365 US-based support at no additional cost.

Protects exam questions and content

Honorlock’s Search & Destroy technology searches the internet to identify leaked exam questions. If leaked exam content is found, test administrators are given simple steps to take control of their exams’ integrity by sending content takedown requests in one click and updating exam content.

Monitors test takers’ behavior through the webcam

The webcam is used to monitor behavior throughout the exam and provides test administrators with timestamped recordings and reports afterward. The webcam is also used during the room scan and ID verification process.

Detects voices, not just sounds

Honorlock’s voice detection software won’t create endless flags for test takers coughing or talking to themselves during an exam.

Instead, the software listens for specific keywords or phrases, such as “Hey Siri” or “OK Google,” and alerts a live proctor to intervene if necessary.

Customizes exams in a few clicks

Honorlock provides test administrators with the ability to customize proctored exams in just a few clicks. The test administrator creates the exam in the LMS like they already do and then they’ll click to choose which proctoring features to enable or disable. They can also provide the exam instructions for further customization for each exam and even specific test takers.

Proctors alternative assessments and traditional question formats

The blend of AI and human review along with the ability to provide detailed proctor instructions and test rules means that whether it’s multiple-choice questions, math problems using pen and paper, handwritten essays, or open book formats, all test activities will be protected.

Can detect the use of cell phones

Our online proctoring platform can detect when test takers attempt to use their cell phones to access test bank content during the exam.

Verifies test taker ID in 60 seconds

ID verification is quick and simple with Honorlock. The proctoring software uses the webcam to capture a picture of the test-taker along with their photo ID.

Provides 24/7/365 proctored exams and live support

With Honorlock’s proctoring services and platform, proctored exams can be taken anytime, day or night, and both test takers and test administrators can get on-demand support from live, US-based support agents.

Helps reduce test anxiety

This blended solution uses AI to monitor exams and a live proctor will only intervene if potential issues are detected. This means the live proctor won’t be watching the test-taker the whole time.

Integrates with your LMS

A direct integration between Honorlock’s proctoring software and the LMS is key because it creates a familiar test environment and there are no extra passwords or logins needed.

Proctors exams within third-party platforms

Honorlock’s platform proctors exams on third-party platforms, such as MyMathLab, ALEKS, Pearson, and McGraw Hill.

To preserve academic integrity and create a fair testing environment, use Honorlock’s online proctoring platform and services to protect against all aspects of cheating on exams, not just one.

 

Add your information to see a demo of Honorlock’s online proctoring platform

Tyler Stike

Tyler is Honorlock's Director of Content and a doctoral student at the University of Florida focused on educational technology.

How to Write an RFP for Online Proctoring Services

Download the online proctoring services RFP template to save time and find the right solution.

Creating a Request for Proposal (RFP) for online proctoring services can be daunting. Where do you start? Who’s involved? What questions should you ask? How do you create scoring criteria?

But don’t worry, this article details how to write an RFP for online proctoring services and you can save time by downloading a prewritten, customizable plug-and-play RFP template as a Word Doc or PDF.

How does the template work? It’s a fully customizable, plug-and-play template. We show you where to plugin your information (important deadlines, school name, number of students, etc.) and you can add, remove, and edit any questions and sections within the RFP.

Click the buttons below to skip ahead to each section
Planning
Security
RFP Intro
Services
Vendors
References
Features
Pricing
What is an RFP?
A Request for Proposal (RFP) is a document used to gather formal responses from vendors that offer specific products and services. RFPs provide the responding vendors with the project’s scope and goals, mandatory requirements, evaluation criteria, contract terms, and timeline.

Planning your online proctoring RFP

Better planning can help get the best responses

Determine who should be involved in the RFP process

Some institutions involve many different departmental stakeholders throughout the online proctoring RFP process, while others only include a few individuals. Determine who needs to be involved and what their expertise brings to the RFP creation and evaluation process.

When it comes to procuring online proctoring services, individual stakeholders may include instructors, directors of online learning, instructional designers, LMS administrators, testing center staff, IT, and security.

Decide what your make-or-break proctoring requirements are

With any RFP, you’ll have features, functionalities, and services that are mandatory, while others are nice to have. This will help save time during the creation process and will hopefully eliminate responses from online proctoring companies that don’t meet your requirements.

For example:

  • Mandatory item: the online proctoring software integrates with your LMS.
  • Nice-to-have item: a proctored exam report can be exported as a PDF.

Create a comprehensive list of requirements and questions

This is where the bulk of the work begins for those involved. Your team will create a full list of requirements and questions for the online proctoring companies.

Organize the requirements and questions into specific sections

Once your team compiles a list of all the requirements and questions, break them into specific sections such as proctoring features and functionality, data security, support services, implementation, references, and pricing.

Create scoring criteria for the RFP

Explain how your team will evaluate responses and select a winner.

Scoring may be subjective, such as the team reading written responses and grading them on a scale of 1 – 10. Scoring can also be very objective, such as using a list of requirements with yes or no answers and simply adding up the scores in each column.

Some use weighted scoring where each category is worth a percentage of the total score. For example:

  • Pricing: 20%
  • Technical product responses: 30%
  • Security, privacy, & accessibility 30%
  • Support: 20%

Regardless of your approach, make sure the online proctoring vendors have a clear idea of your scoring process.

Develop a timeline

Create a realistic timeline that accounts for every step of the evaluation process. Your timeline should provide proctoring companies and your institution with adequate time to review, ask questions, and develop appropriate responses.

Provide the dates and times for:

  • RFP issue date
  • Vendor question submission deadline
  • Responses to vendor questions
  • Vendor submission deadlines
  • Completion of response reviews
  • Vendor selection
  • Implementation and training
  • Ideal launch date

Click here to return to the RFP sections menu

Creating an RFP introduction

This is where you need to consider what information the responding vendors need to provide the best responses. Explains the expectations and goals of implementing online proctoring software and what type of information you want in the RFP responses.

Provide important information to the proctoring vendors

  • Define the expectations and goals of the RFP and implementation of online proctoring
  • List mandatory proctoring features and functionalities versus nice-to-have
  • Provide critical information about your institution and the project
  • The number of online students and/or exams you plan to proctor
  • Will the entire institution use online proctoring or just certain departments?
  • What type of tests will be proctored?
  • Traditional online tests (e.g., multiple-choice, true/false questions, etc.)
  • Online authentic assessments and alternative assessments (e.g., virtual demonstrations, handwritten essays, etc.)
  • Tests in the classroom or at a testing center
  • High-stakes assessments only or will low-stakes assessments, such as weekly quizzes, also be proctored?
  • Relevant software and hardware that are currently used
  • e.g., LMS, third-party testing software, Chromebooks or iPads, hardware, hosting, etc.

Create detailed response instructions

Having uniform RFP responses makes it easier to review, so give exact details of how you want responses provided. This can include things like:

  • Document type and format
  • Document type: WordDoc, PDF, Excel, etc.
  • Document format: electronic, physical copies, or both.
  • How detailed and complex the responses should be
  • Paragraphs? Bullet points? Yes or no only? Should screenshots be included?
  • Provide examples and/or templates you’d like the proctoring companies to use
  • Provide exact dates and times for important RFP milestones, such as submission due date, vendor question deadline, decision date, and go-live
  • Provide the vendors with the name, title, and contact information for your institution’s point of contact
  • Detail how the RFP responses will be scored and evaluated

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Vendor information

This section can be as concise or in-depth as you’d like. But the main goal is to get any information you need up front. This section can help vendors set the tone for what the institution can expect in the remainder of the RFP for proctoring services.

This can include things like an overview of features and benefits, security posture, key differentiators, recent achievements, similar customer institutions, and company history and information.

Be sure to include your own MSA or request the standard MSA from the proctoring vendor. You should also ask if and how redlining should be provided.

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Online proctoring features and functionality requirements

Types of online proctoring

What type of online proctoring does the vendor offer?

Determine which type of online proctoring software and services your institution needs.

comparison chart of different types of online proctoring

How will the online proctoring solution be used?

Each online proctoring solution has pros and cons, so it’s important to consider the number of students and assessments as well as the types of assessments.

For example, if your instructors plan to offer online authentic assessments, you’ll probably lean toward a solution that blends AI and live proctoring to cover all the nuances. In contrast, if instructors only want to prevent students from opening tabs, browser lockdown software is an option.

LMS integration

The LMS integration impacts virtually every aspect of the online proctoring experience. It’s the difference between a quick and easy implementation, or a clunky, frustrating experience.

  • Does the proctoring software integrate with your LMS?
  • How does the integration take place?
  • How long does it usually take to complete the integration?
  • Identify and describe the plan for conversion and integration with existing systems.
  • What’s the experience like for instructors and students?
  • How does it change the test creation and test taking process for instructors and students?
  • Are extra logins and passwords still needed?
  • Can instructors review exam reports within the LMS?
  • Can instructors and students access support within the LMS?

Sound or voice detection

Make sure to differentiate smart voice detection from sound detection.

  • Sound detection detects any sounds, whether it’s a cough, a doorbell ringing, or another voice.
Generally speaking, each and every sound detected will be flagged by the proctoring software. In other words, unless the student is in a completely silent environment, any sound that’s detected can create a false flag, which creates a lengthy and frustrating review process for instructors.
  • Voice detection listens for specific keywords or phrases such as “Siri,” “Alexa,” or “Answer” to identify students who may be attempting to gain an unfair advantage.
That’s why it’s important to implement proctoring software with the voice detection described above rather than sounds. Ask the following questions:
  • Can the proctoring software detect voices?
  • Can instructors provide their own list of words to flag that are specific to their exam?
  • Does the software provide a transcript of what the student said?
  • Does the software alert a live proctor to intervene?

Test content protection

Homework help sites make it easy for students to find and share test questions and answers. The proctoring technology should be able to identify when the instructors’ test questions are leaked on the internet.

A bonus is if the software allows the instructor to actually take action by removing the content and/or updating their test questions.

Third-party test proctoring

Make sure that the proctoring software can proctor exams on third-party testing platforms such as McGraw-Hill, MyMathLab, and Pearson.

Ask how the proctoring software works with the third-party platforms to make sure that it isn’t a clunky experience for instructors and students.

Some proctoring software makes it simple to proctor third-party exams; it’s just like proctoring within the LMS, just a step or two more). In a few clicks, instructors can set up proctoring and students can launch the exam.

Cell phone detection

This is especially important because most students have a cell phone or another device that they can potentially use during the exam to look up test answers.

  • Can the proctoring software detect the use of cell phones?

ID verification process

The ID verification process can seem straightforward, but you need to understand how they’re verifying it, what personal information is collected, and how it’s stored. This is especially important to understand because some proctoring services don’t perform any AI checks against IDs; they only capture ID for review by a proctor or instructor, which means an even longer review process.

What’s the ID verification process like for students?

  • What steps are needed and how long does it typically take to complete them?

During the verification process, does the software use face recognition or face detection?

These terms are often used interchangeably, but they’re vastly different.

  • Face recognition uses biometric technology to detect a face, extract features, and match it to a name in a database.
  • Face detection is much less invasive because it simply detects that a face is present.

Browser guard

A browser guard, sometimes called browser lockdown software, is a pretty standard proctoring feature, but you should still ask how it works and what its limitations are. Keep in mind that browser lockdown software only protects one small aspect of potential academic misconduct.

Reports and recordings

You want to make sure that reports and recordings are easy to understand and quick to review.

Ask what student behavior is flagged and included in the reports and how instructors will actually access the reports. Ideally, instructors can review reports and export them without leaving the LMS.

You should also ask if the recordings are timestamped. Timestamps of important student activities are crucial for streamlining the video review process for instructors.

Accessibility

There’s a lot to consider with the accessibility of any software, and it’s the difference between having the ability to learn or being left out. Each aspect, no matter how small, makes a huge difference that can make or break the learning experience for some.

While web accessibility is a massive undertaking, we’ll provide key points to consider in this section and a full list of questions in the downloadable RFP template.

Accessibility standards

The proctoring software should be fully ADA accessible, compliant with Section 508, and developed to conform to WCAG 2.0 level AA guidelines.

Development process and testing tools

Look for an online proctoring service that accounts for accessibility in their design process from start to finish. And be sure to ask what accessibility testing tools they use as part of this process.

Support and integration with other assistive technologies

What assistive technologies does it work with? e.g., screen readers, alternative keyboards, graphic organizers, etc.

Accommodations for students

Does the proctoring service allow instructors to provide accommodations for specific students, such as bathroom breaks, specific assistive devices, and extended time limits? Accommodations like these are crucial for some students to successfully complete their online exams.

VPAT

Ask for the Voluntary Product Accessibility Template, which provides a standardized reporting format for product accessibility conformance.

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Data security RFP information

Data security is one of the most important aspects for instructors, institutions, and students using online proctoring software and services. Keep in mind that their security becomes your security.

There’s a lot of information to cover in this section, but we’ll summarize it here and you can a full list of online proctoring security questions in the RFP template that you can download.

Data security and privacy

  • What data is collected and why?
  • Who owns the data?
  • Do they sell your data?
  • Is the vendor FERPA compliant?
  • How is the data collected and maintained?
  • How long is the data retained?
  • What is the cadence of the vendor’s vulnerability and penetration testing?
  • Is the data encrypted in transit and at rest?
  • Is the data classified?
Data security software and technologies
  • What data security software and technologies are used?
Disaster planning and response
  • Does the proctoring company have a disaster recovery and business continuity plan?
  • What is their incident response plan?
  • Do they have a Service Level Agreement?

Security maturity and employee training

  • Understand each proctoring company’s security approach from the ground up
  • How are employees continually trained and how often?
  • What security testing is in place?

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Proctoring services for support, implementation, and training

Features and functionality of proctoring software are great, but support, implementation, and training are equally important to your overall success.

Support

  • When is support available?
  • 24/7/365 or specific days and times?
  • What support is available for students and faculty?
  • Chat, phone, or email?
  • Where is the company’s support team located?
  • Can the user communicate with a live support representative, or is it only automated?
  • Is support included or is there an additional cost?

Customer success

 

  • Does the proctoring service provide your institution with a dedicated customer success manager?
  • If so, what does that relationship entail?
  • Is the customer success manager included in the overall cost or at an extra cost?

Implementation and training

Ultimately, you need to ensure that implementation is quick and easy and that your faculty are trained and confident.

  • What occurs during the implementation process?
  • How long does the average implementation take?
  • Implementation should take days, not weeks.
  • What’s your institution responsible for during the implementation?
  • What personnel should be included?
  • What training is provided and how?
  • Is training included or does it cost extra?
  • Are training resources available on an ongoing basis?
  • If so, what kind? e.g., tutorial documents and videos, knowledge base, webinars, etc.

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References

If possible, you’ll want to ask for customer references that are similar to your institution’s type, size, and offerings.

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Online proctoring pricing

Look for an appropriate pricing model that fits your needs so that you can accurately predict and anticipate testing costs. Does the company provide flat rate pricing? If not, consider the variable costs associates for different services.

Ask for comprehensive pricing options based on the proctoring service’s various offerings and ask for anticipated additional fees based on your RFP requirements.

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Tyler Stike

Tyler is Honorlock's Director of Content and a doctoral student at the University of Florida focused on educational technology.