Making Sense of G2 Ratings for Online Proctoring

G2's ratings of the best online proctoring in 2023

G2 is the largest and most trusted peer-to-peer software review site with about 80 million people each year and over 2.2 million authentic reviews. 

Two important words to remember from above:authentic reviews

Companies can’t buy their way to the top. Reviews can’t be influenced or manipulated. They have serious review validation processes to make sure of it. 

G2 is the go-to for real reviews that compare online proctoring software and services. The reviews include ratings of more generalized topics, like ease of use and meeting requirements, and they cover specific proctoring features and functionality.

This article will give you context about the specific features and functionality and why they’re so important if you’re comparing proctoring software and services. See a breakdown of the ratings here.

ID verification

Verifies that the person taking the proctored exam is the person getting credit.

Obviously, you want to know that the person taking the proctored exam is the person getting credit for it. While most online proctoring platforms have ID verification, they aren’t the same. Some are quick and simple. Others are time-consuming and invasive.

Consider these questions as you’re comparing online proctoring software:

Honorlock’s ID verification captures a picture of the test-taker and their photo ID and ensures the name on the ID matches the name in the LMS in about a minute. No facial recognition. That’s it.

ID verification ratings

Browser lockdown

Blocks access to other browsers and software.

If you’re only using browser lockdown software to proctor online exams, you’re essentially just locking your windows but leaving your doors wide open. 

Meaning that only locking the browser won’t really prevent cheating. If a test taker has a cell phone, they can get around it.

But a browser lock is still an important part of a larger solution. And instructors may even want to allow access to certain sites while blocking all others. For example, allowing access to course notes or an online study, while blocking all other sites. Some allow that, some don’t. Make sure the solution’s browser locking is customizable.

Honorlock’s Browser Guard, which is just one component of a comprehensive proctoring solution, is customizable to block all sites and software or allow the ones you want, and it prevents keyboard shortcuts like copying and pasting. 

Browser lockdown software ratings

Video recording

Records test takers’ behavior during the proctored exam session.

Video recording is a staple of proctoring, but it’s important to understand how it’s done and how it’s used.

Do you only want behavior recorded to watch later? Or do you want AI to monitor behavior during the exam, record it, and you’ll just watch the important behaviors that need your attention?

Honorlock’s AI uses the webcam to monitor and record behavior. If the AI detects suspicious behavior during the exam, it alerts a live proctor to review and intervene if necessary. After the exam is over, instructors and admins get a report with proctor-verified violations and can access time-stamped video recordings in full HD quality (many proctoring services only provide SD).

Video recording ratings

Automatic behavior flagging

Uses AI or algorithms to automatically flag test takers’ behavior.

This is one part of online proctoring that separates the best from the rest. 

From cell phone detection and video monitoring to sound detection and room scans, there are many AI proctoring tools to consider that impact the entire experience for all users.

Some AI proctoring software will flag almost anything.

Sneezing – flag.

Talking to themselves – flag.

Looking away from the screen while thinking – flag.

These distract test takers and create more work for administrators during exam reviews. But Honorlock’s approach avoids distractions and extra work. Powerful AI monitors behavior and alerts a live proctor if it detects suspicious behavior. The proctor can review the behavior and decide whether to intervene or not. If the behavior isn’t problematic, the proctor won’t intervene and administrators can skip it when they review. 

AI behavior flagging ratings

Live proctors

A live human proctor is available for an exam session.
Which option would you prefer?

Option 1: There’s a box on your screen of a proctor watching you take an exam

Option 2: No box with a stranger watching you take your exam, and you’ll only interact with a proctor via chat if there’s any behavior that needs to be addressed

Most would choose Option 2 because it isn’t creepy and distracting… And that’s the approach Honorlock uses. You’ll also want to consider what the interactions are like between test takers and proctors. Honorlock’s full-time online proctoring team received training from a nationally certified counselor and educator on providing help and support during moments of test anxiety and frustration. This helps create a better test environment that reduces anxiety and allows test takers to focus.

Live proctoring ratings

Test session reports

Reports containing details about test taker behaviors and suspicious activities.

Test reports can save admins a lot of time… or waste a lot of time.

If you want to save time, make sure that the reports are:

Honorlock’s exam reports save time and make the review process simple. After proctored exams are complete, instructors/admins can access in-depth reports with time-stamped recordings within the LMS dashboard. Reports include test taker violations and notable or suspicious behaviors/activities. In addition, proctors will send a detailed email to test administrators about suspicious behavior observed.

Proctored exam reports ratings

Online proctoring dashboard

A dashboard to view exam trends and overall usage.

How can you monitor proctoring utilization across the institution? How do you determine if the online proctoring platform is actually effective?

In 2023, Honorlock plans to release the most robust analytics reporting available in the online proctoring space. 

The analytics dashboard will allow institutions to:

Honorlock’s dashboard will provide powerful, on-demand analytics empowering institutions to uphold equity, integrity, and exam security by understanding usage trends.

Proctoring dashboard ratings

LMS integrations

The proctoring platform’s integration with Learning Management Systems.

The integration between the online proctoring platform and the LMS impacts the entire experience for every user. It’s the difference between a secure proctoring platform that’s easy to use and a frustrating experience that puts security at risk.

 

Honorlock’s direct LMS integration means that:

Honorlock’s proctoring platform integrates with Blackboard Learn, Instructure Canvas, Moodle, D2L Brightspace, and Intellum. We also offer custom LMS integrations.

Proctoring LMS integration ratings

Other things to look for to find the best online proctoring service and software

Cell phone detection

Some online proctoring services claim to have cell phone detection, but Honorlock has the most robust cell phone detection available. 

Honorlock’s AI proctoring software can detect when students attempt to use their cell phones to access test bank content during the tests, and we’re the only online proctoring company detecting device sharing apps like Apple Handoff.

Technology that finds leaked test content

Honorlock’s Search & Destroy technology scours the internet to find leaked exam questions. If leaked exam questions are found, instructors are given simple steps to take control of their exams’ integrity.

Unlike the technologies at proctoring companies, instructors using Search and Destroy typically won’t have to deal with the hassle of manually selecting which questions they would like to search for. In just a few minutes, Search and Destroy searches all questions included in the exam.

Live US-based support 24/7/365

If proctored exams are available 24/7/365, support should be available at all times too. The quality of support matters too. Ask proctoring services about support satisfaction and support response times. 

Honorlock offers 24/7/365 live human support at no extra cost. Our support response time is less than five seconds, and we have the highest support satisfaction rating (93%) on G2 for online proctoring companies.

 

Flat-rate cost

Variable prices can add up quickly. Find an online proctoring service, like Honorlock, that offers online proctoring at a flat rate cost per user or exam. Including implementation and 24/7/365 live human support.

While there are many online proctoring companies offering different software and services, make sure that you’re choosing the right one for your needs. We encourage you to dig into G2’s reviews for online proctoring because we know that you’ll come to the same conclusion that many others have: Honorlock is the leader in online proctoring and a true partner in academic integrity.



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13 Features of the Best Online Proctoring Companies

Compare platform software and services of the best online proctoring companies

Researching the best online proctoring services and software?

Finding the best online proctoring company is difficult because each offers different platforms, features, and services. We’re here to help.
Click to jump to that section.

Here are the online proctoring platforms and services we’ll refer to:

Browser lockdown: entry-level exam monitoring software prevents use of other browsers and applications.

Live human proctoring: a proctor simultaneously monitors multiple test-takers in real-time.

Automated proctoring (AI proctoring): only uses AI software to monitor behavior.

Automated (AI) + live proctoring: AI software monitors behavior and alerts a human proctor if it detects potential academic dishonesty

13 things to look for in the best online proctoring services and software
1. Combines AI and humans to improve accuracy and the user experience

When you create a document in Microsoft Word, do you accept every grammar suggestion without reviewing it first? Hopefully not.

And after you proofread and make some suggested changes, you may use assistive writing software, like Grammarly, to double-check your work.

Why do we do this?

Because even though AI is powerful, it isn’t perfect, and humans make mistakes. We use AI in many ways but still review it because there are nuances that need human oversight. This everyday example highlights the value of AI and humans working together.

It’s the same situation for online exam proctoring. AI exam monitoring software and human proctors are independently good at certain things, but they’re more effective when combined.

Consider this scenario: You’re a remote proctor responsible for monitoring a dozen test-takers at once. It’d be easy to miss things, right?

But what if the AI monitors test takers’ behavior and alerts a proctor if it detects any problems? And then they can review the situation one-to-one instead of one-to-a dozen before intervening?

The best online proctoring service does that. This approach creates a better testing environment with fewer distractions and improves proctoring accuracy.

2. Detects cell phones and other devices

Most people have cellphones or other devices, which is why you need to find online proctoring that can detect when they’re being used to look up answers.

In addition to detecting cell phones, the online proctoring software should detect device sharing apps like Apple Handoff.

3. Blocks ChatGPT and other AI tools

If you’re looking to stop AI tools like ChatGPT and Transcript browser extension, you’ll need a lot more than browser lockdown software and a plagiarism checker.

A browser lock is a good start, but what if a test taker has a cell phone? And plagiarism checkers are ineffective at detecting AI generated content.

To stop ChatGPT and other AI, you need a comprehensive proctoring solution with a variety of tools such as: cell phone detection, video monitoring, voice detection (not sound detection), and a blend of AI with live proctoring.

4. Flat-rate pricing helps avoid variable costs

Variable costs can add up quickly depending on the proctoring company’s pricing model.

Consider this scenario: You’re using an online proctoring company that charges per hour.

You budgeted for 500 hours of exam proctoring, but the exams take longer than expected, and you’re billed for 650 hours.

How much extra would that cost you? Whether it’s $10 or $10,000, it’s too much.

To help protect your bottom line and estimate testing costs, find an online proctoring company with a flat rate cost per exam or test-taker.

5. The online proctoring software is easy to use and does everything you need

If you invest in online proctoring software, make sure it gets used.

Clunky proctoring software can create a bad user experience that ultimately decreases adoption and requires more time for training.

Ease of use doesn’t mean less functionality. The best test proctoring software makes it easy to use advanced, customizable proctoring features in just a few clicks – even for the least tech-savvy people.

6. Automatically identifies leaked test questions

Unfortunately, it’s common to find leaked test questions on the internet. It’s a frustrating aspect of online learning that puts your tests and reputation at risk.

“If all of our quizzes are out there on the internet where anyone can look up the answers, what kind of quality is that degree?”– Cody Moyer, Director of Learning Technology, Polk State College

But you have a few options to search for your leaked test content:

Option 1: Individually entering your test questions into an internet search tool and reviewing all of the results.

Option 2: Manually selecting each test question to be searched for by the proctoring software and sending individual takedown requests if any are found.

Option 3: Enabling the online proctoring platform to automatically search the internet for all of your test questions and sending takedown requests with a single click.

Which option sounds best? Option 3 because it’s efficient and effective.
That’s the difference between using the best proctoring software to find leaked test content versus software that checks the box.

7. Proctored exams and support are available 24/7/365

People have busy lives and need the flexibility to take exams and get live support 24/7/365.

“Having access to customer support 24/7/365 is huge. Especially when students may be taking exams at any time of day. You want them to have access to someone who can troubleshoot with them.” – Daphnee St. Val, Senior Instructional Designer, Broward College
Read about Daphnee’s experience with proctoring

Support questions to ask online proctoring companies:

8. Proctoring settings are customizable

With some remote proctoring platforms, you’re stuck with out-of-the-box settings, whether you want to use them or not.

The inability to disable specific features of the proctored exam platform limits customization and can negatively impact the exam experience. The best proctoring platforms allow test admins to pick and choose which features to enable or disable in a few clicks.

“Instructors like how they can set different parameters in the exams. It’s a better experience for the students because instructors can be very specific.” – Paula Rodriguez, Former Director of the University Testing Center, Colorado State University.
Read about Paula’s experience with proctoring

The best proctoring services also allow admins to give instructions that provide accommodations, such as bathroom breaks, extended exam times, alternative assessment activities, and assistive devices.

9. Proctors traditional questions and alternative assessment activities

Most remote proctoring companies offer at least one way to protect traditional test questions, like multiple-choice and true-or-false. But what about proctoring alternative assessment activities, sometimes called authentic assessments, like live virtual presentations or preparing balance sheets in Excel?

Browser lockdown software isn’t nearly enough. AI-only won’t cut it, and live proctoring-only could be a scheduling disaster and lead to variable costs.

The most effective way to protect alternative assessments is to combine customizable remote proctoring software with live human review.

Test admins should be able to choose which proctoring features to use and provide the live proctor with detailed instructions and test rules for further customization that cover the many nuances of alternative assessments.

How to use remote proctoring tools in online alternative assessments:
Example alternative assessment activity: giving virtual presentations

 

Example alternative assessment activity: completing a balance sheet in Excel

 

10. The proctoring platform directly integrates with your LMS

A proctoring platform that directly integrates with your learning management system can speed up implementation, improve ease of use, secure data, and it usually means that no extra passwords or logins are required.

“You want an integrated system. You don’t want faculty and students to have separate sign-ons. That was important for us.” – Steven Daniello, Director of Assessment Services, Indian River State College
Read about Steven’s experience with proctoring

11. Uses voice detection instead of sound detection

The terms “voice detection” and “sound detection” are interchangeably used, but they’re significantly different.

 

Which do you think is more likely to create a false flag?

While voice detection is a powerful tool, the best remote proctoring service takes it a step further by creating a transcript of what’s said by the test-taker.

12. Reports and recordings give actionable insights and help streamline the review process

The online proctoring solution should provide exam reports with timestamped recordings within the LMS to help speed up review and give admins better test performance insights.

“I felt that I couldn’t trust my test scores… The analytics that come with the flags and real-time recording helped me to understand how students were approaching the course and what strategies they were using to pass the test. Honorlock helped me make sense of what was going on.” – Ryan P. Mears, PhD, Lecturer, University of Florida
Read about Ryan’s experience with proctoring

13. Online proctoring companies should take a security-first approach

From security software and technologies to ongoing training and employee onboarding, thoroughly vet the security practices of online proctoring companies because their security becomes your security.

Ask these questions about security of the online proctoring platform and company:

Security testing and employee training

Data security and privacy

 

Tip: Review the proctoring company’s privacy policy, which should be publicly available

 

What’s the best proctoring software and service?

Honorlock-reviews-for-best-online-proctoring-software-and-service-e1660054634632-264x300

Honorlock is the highest-rated online proctoring software on the peer-to-peer review site, G2. Honorlock earned this score thanks to its ease of use, quality of support, and simple setup.

What is Honorlock?

Honorlock is an online proctoring company that combines advanced software and services to protect the integrity of online exams for higher education and professional education.

How does Honorlock work?

Honorlock’s online exam proctoring software monitors behavior and alerts a live human proctor if it detects potential issues.

Once alerted, the proctor can review the situation in an analysis window before deciding whether to intervene or not.

This is the best way to proctor online exams because it protects academic integrity and creates a fair, equitable, and non-invasive test environment. While other online proctoring services just try to catch cheating on exams, Honorlock supports and empowers test-takers and administrators.

 

Direct quotes from Honorlock reviews on G2, a peer-to-peer software evaluation site.
Get in touch with our team to see why Honorlock
is the best online proctoring company

Is a Browser Lockdown Worth It? Probably Not. But Why?

Is the cost of browser lockdown software worth it?

A browser lockdown may check the box for entry-level proctoring needs for some exams. But the problem is that it’s easy to work around because it only protects against one very specific aspect of cheating.

So, is it worth the cost investment? Nope.

If you’re investing in an online proctoring platform, it should be able to detect and prevent all aspects of exam cheating while remaining cost-effective.

Consider this:
If you’re only proctoring online exams with a browser lockdown, test takers are still able to do the following without detection:

The examples above are just a few of the many reasons that only using browser lockdown software isn’t enough to protect online exams and probably isn’t worth the investment.

Is the browser lock protecting academic integrity and preventing cheating in the examples above? Not really.

If the browser lockdown software isn’t protecting academic integrity, is it worth the investment? Probably not.

Are there other proctoring platforms that can comprehensively deter cheating on exams and still be cost-effective? Yes (and we’ll show you).

This article briefly explains what browser lockdown software is, provides the pros and cons, and shows you alternative options for online proctoring services and platforms.

What is a browser lockdown and how does it work?

Browser lockdown software is an entry-level online proctoring platform that helps prevent cheating by restricting access to other websites and applications and disabling keyboard functionality.

 

What are the pros and cons of browser lockdown software?

As you can see from the comparison chart below, the limitations of browser lockdown software greatly outweigh the benefits it provides.

So, what’s a better online proctoring platform option and why?

To comprehensively prevent cheating, protect academic integrity, and support test takers, you need a blended proctoring platform that combines AI with human review.

How does an online proctoring platform like this work?

The proctoring platform uses AI to monitor each exam session for potential academic dishonesty and alerts a live proctor to join the test takers’ session in real-time if it detects any issues.

What are the features and benefits of a blended proctoring platform?

In addition to a browser lock, when you use a proctoring company like Honorlock, you’ll enjoy these extensive additional features and benefits:

Cost-effectiveness and scalability

Honorlock’s online proctoring services and platform are available at a flat rate cost per exam or per test taker. This cost structure helps you accurately estimate testing costs and prevent variable costs. Our proctoring services also include implementation of the online proctoring platform, training, and 24/7/365 US-based support at no additional cost.

Protects exam questions and content

Honorlock’s Search & Destroy technology searches the internet to identify leaked exam questions. If leaked exam content is found, test administrators are given simple steps to take control of their exams’ integrity by sending content takedown requests in one click and updating exam content.

Monitors test takers’ behavior through the webcam

The webcam is used to monitor behavior throughout the exam and provides test administrators with timestamped recordings and reports afterward. The webcam is also used during the room scan and ID verification process.

Detects voices, not just sounds

Honorlock’s voice detection software won’t create endless flags for test takers coughing or talking to themselves during an exam.

Instead, the software listens for specific keywords or phrases, such as “Hey Siri” or “OK Google,” and alerts a live proctor to intervene if necessary.

Customizes exams in a few clicks

Honorlock provides test administrators with the ability to customize proctored exams in just a few clicks. The test administrator creates the exam in the LMS like they already do and then they’ll click to choose which proctoring features to enable or disable. They can also provide the exam instructions for further customization for each exam and even specific test takers.

Proctors alternative assessments and traditional question formats

The blend of AI and human review along with the ability to provide detailed proctor instructions and test rules means that whether it’s multiple-choice questions, math problems using pen and paper, handwritten essays, or open book formats, all test activities will be protected.

Can detect the use of cell phones

Our online proctoring platform can detect when test takers attempt to use their cell phones to access test bank content during the exam.

Verifies test taker ID in 60 seconds

ID verification is quick and simple with Honorlock. The proctoring software uses the webcam to capture a picture of the test-taker along with their photo ID.

Provides 24/7/365 proctored exams and live support

With Honorlock’s proctoring services and platform, proctored exams can be taken anytime, day or night, and both test takers and test administrators can get on-demand support from live, US-based support agents.

Helps reduce test anxiety

This blended solution uses AI to monitor exams and a live proctor will only intervene if potential issues are detected. This means the live proctor won’t be watching the test-taker the whole time.

Integrates with your LMS

A direct integration between Honorlock’s proctoring software and the LMS is key because it creates a familiar test environment and there are no extra passwords or logins needed.

Proctors exams within third-party platforms

Honorlock’s platform proctors exams on third-party platforms, such as MyMathLab, ALEKS, Pearson, and McGraw Hill.

To preserve academic integrity and create a fair testing environment, use Honorlock’s online proctoring platform and services to protect against all aspects of cheating on exams, not just one.

 

Add your information to see a demo of Honorlock’s online proctoring platform

How to Write an RFP for Online Proctoring Services

Download the online proctoring services RFP template to save time and find the right solution.

Creating a Request for Proposal (RFP) for online proctoring services can be daunting. Where do you start? Who’s involved? What questions should you ask? How do you create scoring criteria?

But don’t worry, this article details how to write an RFP for online proctoring services and you can save time by downloading a prewritten, customizable plug-and-play RFP template as a Word Doc or PDF.

How does the template work? It’s a fully customizable, plug-and-play template. We show you where to plugin your information (important deadlines, school name, number of students, etc.) and you can add, remove, and edit any questions and sections within the RFP.

Click the buttons below to skip ahead to each section
What is an RFP?
A Request for Proposal (RFP) is a document used to gather formal responses from vendors that offer specific products and services. RFPs provide the responding vendors with the project’s scope and goals, mandatory requirements, evaluation criteria, contract terms, and timeline.

Planning your online proctoring RFP

Better planning can help get the best responses

Determine who should be involved in the RFP process

Some institutions involve many different departmental stakeholders throughout the online proctoring RFP process, while others only include a few individuals. Determine who needs to be involved and what their expertise brings to the RFP creation and evaluation process.

When it comes to procuring online proctoring services, individual stakeholders may include instructors, directors of online learning, instructional designers, LMS administrators, testing center staff, IT, and security.

Decide what your make-or-break proctoring requirements are

With any RFP, you’ll have features, functionalities, and services that are mandatory, while others are nice to have. This will help save time during the creation process and will hopefully eliminate responses from online proctoring companies that don’t meet your requirements.

For example:

Create a comprehensive list of requirements and questions

This is where the bulk of the work begins for those involved. Your team will create a full list of requirements and questions for the online proctoring companies.

Organize the requirements and questions into specific sections

Once your team compiles a list of all the requirements and questions, break them into specific sections such as proctoring features and functionality, data security, support services, implementation, references, and pricing.

Create scoring criteria for the RFP

Explain how your team will evaluate responses and select a winner.

Scoring may be subjective, such as the team reading written responses and grading them on a scale of 1 – 10. Scoring can also be very objective, such as using a list of requirements with yes or no answers and simply adding up the scores in each column.

Some use weighted scoring where each category is worth a percentage of the total score. For example:

Regardless of your approach, make sure the online proctoring vendors have a clear idea of your scoring process.

Develop a timeline

Create a realistic timeline that accounts for every step of the evaluation process. Your timeline should provide proctoring companies and your institution with adequate time to review, ask questions, and develop appropriate responses.

Provide the dates and times for:

Creating an RFP introduction

This is where you need to consider what information the responding vendors need to provide the best responses. Explains the expectations and goals of implementing online proctoring software and what type of information you want in the RFP responses.

Provide important information to the proctoring vendors

Create detailed response instructions

Having uniform RFP responses makes it easier to review, so give exact details of how you want responses provided. This can include things like:

Vendor information

This section can be as concise or in-depth as you’d like. But the main goal is to get any information you need up front. This section can help vendors set the tone for what the institution can expect in the remainder of the RFP for proctoring services.

This can include things like an overview of features and benefits, security posture, key differentiators, recent achievements, similar customer institutions, and company history and information.

Be sure to include your own MSA or request the standard MSA from the proctoring vendor. You should also ask if and how redlining should be provided.

Online proctoring features and functionality requirements

Types of online proctoring

What type of online proctoring does the vendor offer?

Determine which type of online proctoring software and services your institution needs.

How will the online proctoring solution be used?

Each online proctoring solution has pros and cons, so it’s important to consider the number of students and assessments as well as the types of assessments.

For example, if your instructors plan to offer online authentic assessments, you’ll probably lean toward a solution that blends AI and live proctoring to cover all the nuances. In contrast, if instructors only want to prevent students from opening tabs, browser lockdown software is an option.

LMS integration

The LMS integration impacts virtually every aspect of the online proctoring experience. It’s the difference between a quick and easy implementation, or a clunky, frustrating experience.

Sound or voice detection

Make sure to differentiate smart voice detection from sound detection.

Generally speaking, each and every sound detected will be flagged by the proctoring software. In other words, unless the student is in a completely silent environment, any sound that’s detected can create a false flag, which creates a lengthy and frustrating review process for instructors.
That’s why it’s important to implement proctoring software with the voice detection described above rather than sounds. Ask the following questions:

Test content protection

Homework help sites make it easy for students to find and share test questions and answers. The proctoring technology should be able to identify when the instructors’ test questions are leaked on the internet.

A bonus is if the software allows the instructor to actually take action by removing the content and/or updating their test questions.

Third-party test proctoring

Make sure that the proctoring software can proctor exams on third-party testing platforms such as McGraw-Hill, MyMathLab, and Pearson.

Ask how the proctoring software works with the third-party platforms to make sure that it isn’t a clunky experience for instructors and students.

Some proctoring software makes it simple to proctor third-party exams; it’s just like proctoring within the LMS, just a step or two more). In a few clicks, instructors can set up proctoring and students can launch the exam.

Cell phone detection

This is especially important because most students have a cell phone or another device that they can potentially use during the exam to look up test answers.

ID verification process

The ID verification process can seem straightforward, but you need to understand how they’re verifying it, what personal information is collected, and how it’s stored. This is especially important to understand because some proctoring services don’t perform any AI checks against IDs; they only capture ID for review by a proctor or instructor, which means an even longer review process.

What’s the ID verification process like for students?

During the verification process, does the software use face recognition or face detection?

These terms are often used interchangeably, but they’re vastly different.

Browser guard

A browser guard, sometimes called browser lockdown software, is a pretty standard proctoring feature, but you should still ask how it works and what its limitations are. Keep in mind that browser lockdown software only protects one small aspect of potential academic misconduct.

Reports and recordings

You want to make sure that reports and recordings are easy to understand and quick to review.

Ask what student behavior is flagged and included in the reports and how instructors will actually access the reports. Ideally, instructors can review reports and export them without leaving the LMS.

You should also ask if the recordings are timestamped. Timestamps of important student activities are crucial for streamlining the video review process for instructors.

Accessibility

There’s a lot to consider with the accessibility of any software, and it’s the difference between having the ability to learn or being left out. Each aspect, no matter how small, makes a huge difference that can make or break the learning experience for some.

While web accessibility is a massive undertaking, we’ll provide key points to consider in this section and a full list of questions in the downloadable RFP template.

Accessibility standards

The proctoring software should be fully ADA accessible, compliant with Section 508, and developed to conform to WCAG 2.0 level AA guidelines.

Development process and testing tools

Look for an online proctoring service that accounts for accessibility in their design process from start to finish. And be sure to ask what accessibility testing tools they use as part of this process.

Support and integration with other assistive technologies

What assistive technologies does it work with? e.g., screen readers, alternative keyboards, graphic organizers, etc.

Accommodations for students

Does the proctoring service allow instructors to provide accommodations for specific students, such as bathroom breaks, specific assistive devices, and extended time limits? Accommodations like these are crucial for some students to successfully complete their online exams.

VPAT

Ask for the Voluntary Product Accessibility Template, which provides a standardized reporting format for product accessibility conformance.

Data security RFP information

Data security is one of the most important aspects for instructors, institutions, and students using online proctoring software and services. Keep in mind that their security becomes your security.

There’s a lot of information to cover in this section, but we’ll summarize it here and you can a full list of online proctoring security questions in the RFP template that you can download.

Data security and privacy

Data security software and technologies
Disaster planning and response

Security maturity and employee training

Proctoring services for support, implementation, and training

Features and functionality of proctoring software are great, but support, implementation, and training are equally important to your overall success.

Support

Customer success

 

Implementation and training

Ultimately, you need to ensure that implementation is quick and easy and that your faculty are trained and confident.

References

If possible, you’ll want to ask for customer references that are similar to your institution’s type, size, and offerings.

Online proctoring pricing

Look for an appropriate pricing model that fits your needs so that you can accurately predict and anticipate testing costs. Does the company provide flat rate pricing? If not, consider the variable costs associates for different services.

Ask for comprehensive pricing options based on the proctoring service’s various offerings and ask for anticipated additional fees based on your RFP requirements.

Complete the form & we’ll send you the RFP documents

How to Proctor Online Authentic Assessments

How to proctoring online authentic assessments

Many believe authentic assessments are best for in-person classes, but they’re just as useful in online courses – but there are still challenges.

How would you prevent students from cheating in these situations?

The good news is that online proctoring can be used to prevent cheating during authentic assessments and we’ll show you how for these assessment activities:

Click the example above to skip to that section.

Using online proctoring for authentic assessments

For each example in this article, we’ll assume the instructor is using an online proctoring solution that combines AI software and live proctors.

This type of online proctoring allows instructors to prevent cheating by verifying ID, monitoring behavior, detecting cell phone use and voices, identifying leaked test content, and more.

Click here to skip to the online proctoring features overview section of this article.

Authentic assessment video presentations and demonstrations

In this example, students use their webcam to record themselves:


Example: A nursing student identifies the parts of a stethoscope, demonstrates how it works, and presents one way they believe it can be improved.

How to use proctoring for online presentations and demonstrations


Detect voices and get a transcript of what was said


The AI proctoring software can detect voices and provide the instructor with a transcript of what the student said during the assessment presentation. This can help save time when checking for certain topics without watching the whole video.


The AI software also listens for specific keywords or phrases, such as “Hey Siri” or “OK Google,” and words from a custom list provided by the instructor, such as “help me,” or “what’s the answer?”


If the AI detects any potential dishonesty, it alerts a live remote proctor to pop into the online assessment session to intervene and redirect the student.


Scan the room and monitor student behavior


If the instructor wants to make sure that students aren’t using any notes or resources during the assessment, they can require students to complete a room scan and the AI proctoring software monitors student behavior throughout the assessment to detect potential dishonesty.


Record the presentation/demonstration


The AI proctoring software records the entire presentation for the instructor to watch. The recording also includes timestamps of any suspicious behavior to review.

Group presentation authentic assessments


Example: Three students in different locations record a group presentation using a video conferencing platform.

How to use remote proctoring for group presentations


Much of this process is the same as recording an individual student’s presentation.
Instructors can use remote proctoring to verify each student’s ID, scan the room for additional notes and resources, record the presentation video, and to get a transcript of what the students said during the presentation.


The instructor would just review the audio and video of the presentation from one student in the group.

Authentic assessment essays (typed and handwritten)

Example: Students write an essay by hand or they can type it in an online word processor, such as Google Docs or Microsoft Word.

How to use online proctoring for essays and written test questions

Allow handwritten essays

Some students may be more comfortable with handwriting their essay. Handwritten essays can be allowed by providing the live proctor with specific settings, instructions, and test rules.

Proctoring setting

The instructor turns on Scratch Paper Allowed and the AI won’t flag a student for looking down at their paper.

The student would simply show the blank paper before they start writing and upload the written essay after they complete it.

Test rules and instructions for students

The instructor provides test rules and instructions that require the student to use white paper and a black or dark blue pen.

Use a browser guard to only allow access to specific sites

The instructor provides a list of specific browser-based word processors that students can access to type their written response, such as Google Docs and Microsoft Word.

After students complete the essay, there are workflows in the LMS for uploading written work, notes, and scratch paper.

Detect when students use their cell phones to look up test answers

Some online proctoring software can detect when students attempt to use their cell phones or other devices to access test bank content during the exam.

Verify student ID

The webcam is used to verify student ID in about a minute so that instructors can be sure that the student completing the assessment is the one getting credit for it.

Authentic assessment math problems using pen and paper

Example: Students read the math problems on the online assessment and use scratch paper to complete the math problem.

How to proctor math problems completed by hand using pen and paper

Proctoring math problems that are answered using pen and paper will be similar to the process for handwritten essays.
In addition to verifying ID, scanning the room, monitoring behavior, and detecting cell phones, specific settings and instructions can be used to proctor online math problems.

To help keep the review process organized, the instructor can provide specific instructions for students to follow such as:

Authentic assessment requiring the use of real-world software

Example: Accounting students must prepare their own balance sheet from scratch using Google Sheets or Microsoft Excel.

How to use online exam proctoring for assessment activities using real-world software

Use a browser guard to prevent access to other websites

A browser guard is a quick way to prevent students from opening new windows, tabs, or applications. It can also be used to only allow specific URLs during the online authentic assessment.

Record students’ screens during the assessment activity for review

The students’ screens can be recorded throughout the assessment activity and the instructor can watch the videos to see how students completed it.

Record audio for an “explainer video”

In addition to recording students’ screens during the assessment activity, instructors can also record audio. This way, instructors can watch the student complete the activity and the student can explain what they’re doing and why.

As previously mentioned, the audio recording also comes with a transcript of what the student said during the recording.

Similar to the authentic assessment activities mentioned earlier in this article, instructors can also verify ID, detect cell phone use, and complete a room scan.

Open book authentic assessments

Example: The assessment, or parts of the assessment, allow students to use specific books and resources in physical and electronic formats.

How to use online proctoring for open book test questions

In addition to cell phone detection, voice detection, and other features described in this article, instructors can also:

Scan the room to ensure that only permitted resources are available

During the room scan, students can have instructor-permitted books in the testing area that they can use during the proctored authentic assessment.

Identify leaked test questions

Instructors can use technology to search the Internet to identify when test questions have been leaked. If any leaked test questions are found, instructors are given simple steps to take control of their exams’ integrity.

Only allow specific digital resources

Instructors can allow students to access specific digital resources during the proctored exam. The instructor simply adds the exact URLs of permitted sites in the exam setup.

Honorlock makes it easy to proctor online authentic assessments

Assessment recordings are time-stamped to streamline reviews

After the authentic assessment is complete, instructors can access actionable reports and time-stamped recordings within the LMS dashboard.

The reports include important information about student activity, such as potential violations and suspicious behavior, in an easy-to-read format to streamline the review process.

The direct LMS integration creates a familiar testing environment

Honorlock’s proctoring software integrates with the existing LMS, which creates a very familiar test experience for students and instructors.

Students can take proctored authentic assessments 24/7/365 and get live support

Even though Honorlock makes things simple and easy, we still provide live support for students and faculty – any time, day or night.

Combines AI with human proctors which can help reduce student test anxiety

Honorlock’s AI monitors each student’s online assessment session and alerts a live, US-based proctor if any potential academic dishonesty is detected. The live proctor can then use an analysis window to review the situation before entering the assessment session via chat-box to address the situation and help the student get back on track.

This approach delivers a much less intimidating and non-invasive proctored testing experience for the student.

Detect cell phones and other devices

The ability to detect cell phones and other devices is especially important because most students have access to one or more devices. Honorlock’s online proctoring software can detect when students attempt to use their cell phone, tablet, and laptop to access test bank content during the authentic assessment.

Scan the testing environment

Before the authentic assessment begins, instructors can require students to scan the room and the desk area to ensure no unauthorized people or items are in the testing environment.

If the instructor would like the student to show certain items, such as blank scratch paper or a book, they can use the “Additional Instructions” section to detail what they’d like the student to do for the room scan.

Block access to websites and applications

Honorlock’s Browser Guard™ prevents and/or flags if the student attempts to open new windows or tabs or interacts with any other application on the desktop. It can also be used to only allow students to access specific websites while still blocking access to others.

Identify leaked test questions and take action to protect content

Honorlock’s Search & Destroy technology searches the internet to identify exam questions that have been shared online and if leaked exam questions are found, instructors are given simple steps to take control of their exams’ integrity.

Verify ID in about a minute

ID verification quick and simple with Honorlock. Our AI captures a picture of the student along with their photo ID. In about 60 seconds, students are able to begin their proctored online exam.

Detect voices and get transcripts

Our online exam proctoring software listens for specific keywords or phrases, such as “Hey Siri” or “OK Google,” or words from a dynamic list, such as “help me,” or “what’s the answer.” The AI then alerts a live remote proctor to pop into the online exam session via chat to intervene and redirect the student.

Additionally, Honorlock creates a written transcript whenever a voice is detected.

Read parts 1 & 2 of the authentic assessment series

How to Proctor Online Authentic Assessments-old

How to proctoring online authentic assessments

Many believe authentic assessments are best for in-person classes, but they’re just as useful in online courses – but there are still challenges.

How would you prevent students from cheating in these situations?

  • A nursing student is recording a video demonstration about how to take blood pressure
    • What if they have instructions on their desk or a classmate in the room showing them what to do next?
  • An accounting student is preparing a balance sheet in Excel
    • What if they copy and paste formulas or search the internet for help?

The good news is that online proctoring can be used to prevent cheating during authentic assessments and we’ll show you how for these assessment activities:

Click the example above to skip to that section.

3 Part Guide to Online Authentic Assessments


Using online proctoring for authentic assessments

For each example in this article, we’ll assume the instructor is using an online proctoring solution that combines AI software and live proctors.

This type of online proctoring allows instructors to prevent cheating by verifying ID, monitoring behavior, detecting cell phone use and voices, identifying leaked test content, and more. Click here to skip to the online proctoring features overview section of this article.


Authentic assessment video presentations and demonstrations

In this example, students use their webcam to record themselves:

  • Holding a tool and identifying the parts
  • Demonstrating how the tool actually works
  • Presenting one idea they have to improve the tool

Example: A nursing student identifies the parts of a stethoscope, demonstrates how it works, and presents one way they believe it can be improved.

How to use proctoring for online presentations and demonstrations

Detect voices and get a transcript of what was said

The AI proctoring software can detect voices and provide the instructor with a transcript of what the student said during the assessment presentation. This can help save time when checking for certain topics without watching the whole video.

The AI software also listens for specific keywords or phrases, such as “Hey Siri” or “OK Google,” and words from a custom list provided by the instructor, such as “help me,” or “what’s the answer?”

If the AI detects any potential dishonesty, it alerts a live remote proctor to pop into the online assessment session to intervene and redirect the student.

Scan the room and monitor student behavior

If the instructor wants to make sure that students aren’t using any notes or resources during the assessment, they can require students to complete a room scan and the AI proctoring software monitors student behavior throughout the assessment to detect potential dishonesty.

Record the presentation/demonstration

The AI proctoring software records the entire presentation for the instructor to watch. The recording also includes timestamps of any suspicious behavior to review.

Group presentation authentic assessments

Example: Three students in different locations record a group presentation using a video conferencing platform.

How to use remote proctoring for group presentations

Much of this process is the same as recording an individual student’s presentation.
Instructors can use remote proctoring to verify each student’s ID, scan the room for additional notes and resources, record the presentation video, and to get a transcript of what the students said during the presentation.

The instructor would just review the audio and video of the presentation from one student in the group.


Authentic assessment essays (typed and handwritten)

Example: Students write an essay by hand or they can type it in an online word processor, such as Google Docs or Microsoft Word.

How to use online proctoring for essays and written test questions

Allow handwritten essays

Some students may be more comfortable with handwriting their essay. Handwritten essays can be allowed by providing the live proctor with specific settings, instructions, and test rules.

Proctoring setting

The instructor turns on Scratch Paper Allowed and the AI won’t flag a student for looking down at their paper.

The student would simply show the blank paper before they start writing and upload the written essay after they complete it.

Test rules and instructions for students

The instructor provides test rules and instructions that require the student to use white paper and a black or dark blue pen. 

Use a browser guard to only allow access to specific sites

The instructor provides a list of specific browser-based word processors that students can access to type their written response, such as Google Docs and Microsoft Word.

After students complete the essay, there are workflows in the LMS for uploading written work, notes, and scratch paper.

Detect when students use their cell phones to look up test answers

Some online proctoring software can detect when students attempt to use their cell phones or other devices to access test bank content during the exam.

Verify student ID

The webcam is used to verify student ID in about a minute so that instructors can be sure that the student completing the assessment is the one getting credit for it.


Authentic assessment math problems using pen and paper

Example: Students read the math problems on the online assessment and use scratch paper to complete the math problem.

How to proctor math problems completed by hand using pen and paper

Proctoring math problems that are answered using pen and paper will be similar to the process for handwritten essays.

In addition to verifying ID, scanning the room, monitoring behavior, and detecting cell phones, specific settings and instructions can be used to proctor online math problems.

To help keep the review process organized, the instructor can provide specific instructions for students to follow such as: 

  • Only use black or dark blue pen and blank white paper
  • Only answer one question per side of paper
  • Before you begin answering the question, hold the blank paper up to the camera
  • Clearly write the question number in the top left corner of the paper
  • Show your work after your complete each question 
    • To show your work, hold the piece of paper up to the camera for three seconds after you complete each question
  • If you need to redo your work, hold the piece of paper up for the question you’re redoing, cross out your answer, start your new work on a blank piece of paper and repeat the steps

Authentic assessment requiring the use of real-world software

Example: Accounting students must prepare their own balance sheet from scratch using Google Sheets or Microsoft Excel.

How to use online exam proctoring for assessment activities using real-world software

Use a browser guard to prevent access to other websites

A browser guard is a quick way to prevent students from opening new windows, tabs, or applications. It can also be used to only allow specific URLs during the online authentic assessment. 

Record students’ screens during the assessment activity for review

The students’ screens can be recorded throughout the assessment activity and the instructor can watch the videos to see how students completed it.

Record audio for an “explainer video”

In addition to recording students’ screens during the assessment activity, instructors can also record audio. This way, instructors can watch the student complete the activity and the student can explain what they’re doing and why.

As previously mentioned, the audio recording also comes with a transcript of what the student said during the recording.

Similar to the authentic assessment activities mentioned earlier in this article, instructors can also verify ID, detect cell phone use, and complete a room scan.


Open book authentic assessments

Example: The assessment, or parts of the assessment, allow students to use specific books and resources in physical and electronic formats.

How to use online proctoring for open book test questions

In addition to cell phone detection, voice detection, and other features described in this article, instructors can also:

Scan the room to ensure that only permitted resources are available

During the room scan, students can have instructor-permitted books in the testing area that they can use during the proctored authentic assessment.

Identify leaked test questions

Instructors can use technology to search the Internet to identify when test questions have been leaked. If any leaked test questions are found, instructors are given simple steps to take control of their exams’ integrity.

Only allow specific digital resources

Instructors can allow students to access specific digital resources during the proctored exam. The instructor simply adds the exact URLs of permitted sites in the exam setup.


Honorlock makes it easy to proctor online authentic assessments 

Assessment recordings are time-stamped to streamline reviews

After the authentic assessment is complete, instructors can access actionable reports and time-stamped recordings within the LMS dashboard.

The reports include important information about student activity, such as potential violations and suspicious behavior, in an easy-to-read format to streamline the review process.

The direct LMS integration creates a familiar testing environment

Honorlock’s proctoring software integrates with the existing LMS, which creates a very familiar test experience for students and instructors.

  • Instructors create assessments the same way they already do and then simply choose which online proctoring features to use
  • Students take the proctored assessment within the LMS like they’re accustomed to and get live support without leaving the assessment window
  • No extra passwords or logins needed

Students can take proctored authentic assessments 24/7/365 and get live support

Even though Honorlock makes things simple and easy, we still provide live support for students and faculty – any time, day or night.

Combines AI with human proctors which can help reduce student test anxiety

Honorlock’s AI monitors each student’s online assessment session and alerts a live, US-based proctor if any potential academic dishonesty is detected. The live proctor can then use an analysis window to review the situation before entering the assessment session via chat-box to address the situation and help the student get back on track.

This approach delivers a much less intimidating and non-invasive proctored testing experience for the student.

Detect cell phones and other devices

The ability to detect cell phones and other devices is especially important because most students have access to one or more devices. Honorlock’s online proctoring software can detect when students attempt to use their cell phone, tablet, and laptop to access test bank content during the authentic assessment. 

Scan the testing environment

Before the authentic assessment begins, instructors can require students to scan the room and the desk area to ensure no unauthorized people or items are in the testing environment.

If the instructor would like the student to show certain items, such as blank scratch paper or a book, they can use the “Additional Instructions” section to detail what they’d like the student to do for the room scan.

Block access to websites and applications

Honorlock’s Browser Guard™ prevents and/or flags if the student attempts to open new windows or tabs or interacts with any other application on the desktop. It can also be used to only allow students to access specific websites while still blocking access to others.

Identify leaked test questions and take action to protect content

Honorlock’s Search & Destroy technology searches the internet to identify exam questions that have been shared online and if leaked exam questions are found, instructors are given simple steps to take control of their exams’ integrity. 

Verify ID in about a minute

ID verification quick and simple with Honorlock. Our AI captures a picture of the student along with their photo ID. In about 60 seconds, students are able to begin their proctored online exam.

Detect voices and get transcripts

Our online exam proctoring software listens for specific keywords or phrases, such as “Hey Siri” or “OK Google,” or words from a dynamic list, such as “help me,” or “what’s the answer.” The AI then alerts a live remote proctor to pop into the online exam session via chat to intervene and redirect the student.

Additionally, Honorlock creates a written transcript whenever a voice is detected. 


Read parts 1 & 2 of the authentic assessment series

Part 1: What is authentic assessment and how is it used in online courses?

Part 2: How to make online authentic assessments (with examples)

 

How Online Proctoring Benefits Higher Ed Roles

How online proctoring helps improve teaching and learning for different roles in higher education

Online exam proctoring helps improve online teaching and learning for five groups in higher ed:

Click the number above to skip to that section.

How proctoring online exams benefits students

Easy to use

Online proctoring software that directly integrates with the LMS creates a similar test environment because students take the proctored exam within the LMS just like they already do. The integration also means that students won’t need any extra logins or passwords.

“Students like that Honorlock launches directly out of Canvas, and that there is nothing that they have to do differently from what they are used to. It’s seamless and quick, and the equipment checks are faster than our previous solution, which improves the entire experience.”– Paula Rodriguez, former director of the University Testing Center at Colorado State University

 
Students can take online proctored exams 24/7 and get live support

Because it’s available 24/7/365, online proctoring also allows students to experience the flexibility of taking a test at a time best for them, often without needing to set an appointment at a testing center.

“Having access to customer support 24/7/365 is huge. Especially during times like this when students may be taking exams at any time of day. You want them to have access to someone who can troubleshoot with them.” – Daphnee St. Val, Senior Instructional Designer at Broward College

Helps reduce student test anxiety

Honorlock conducted a student survey with a university and found that the right online proctoring platform can help reduce student test anxiety, which is present in 64% of students.

Several safeguards Honorlock offers helped significantly, such as dispelling misconceptions about what could trigger a red flag and the ability to troubleshoot and alleviate technical concerns before starting the test.

Honorlock’s full-time remote proctoring team is trained to identify indicators of test anxiety, such as lip licking or touching the face, and they proactively interact with affected students using a reassuring set of talking points. 100% of students who interacted with a remote proctor said the interaction made them less anxious.

“I don’t get any complaints about it [from students]. They say it’s quick and easy, and once they start the exam, they don’t even notice that they’re being proctored, which helps to reduce test anxiety.” Dr. Juliette Mersiowsky, Former Director of Distance Education and Digital Education Collaborative at Longwood University

Helps solidify the validity of the program

Unfortunately, online learning can come with a downside if it isn’t valued as highly as in-person learning, and students don’t want the perceived value of their degree to fall if they elect to take a class remotely.

“Prioritizing adequate protections for remote testing through online proctoring confirms that an online degree holds the same weight as one where students took the classes in person,” said Jordan Adair, Vice President of Product for Honorlock.

How online proctoring benefits instructors

Class time can be spent teaching instead of testing

Any instructor will agree that there’s never enough time to cover all the material they’d like to present, which is why they value online testing’s ability to preserve educational hours.

“If instructors don’t have to deliver a test in class, that leaves time for another lecture or project they can explore together,” said Adair.

Quick and simple to use

Today’s educators are also often overrun with technological expectations, so it’s vital that the online proctoring platform is easy to use, quick to set up, and fully customizable.

As described earlier, Honorlock’s online exam proctoring software directly integrates with the existing LMS, which means it’s basically the same process for instructors to create exams. The only difference is that after they create the exam in the LMS like they already do, they’ll simply click to choose which proctoring features they want to use during the exam.

“I had 500 students in one class, but the first assessment with Honorlock went as smoothly as it possibly could have gone…Honorlock is an incredibly user-friendly platform – very intuitive,” Peter Burrell, Associate Professor at University of Cincinnati

Protects academic integrity

Instructors spend a lot of time creating exam content, and it’s extremely frustrating when that content is shared on the internet.

To help protect exam content, Honorlock’s Search & Destroy technology searches the web to identify exam questions that have been shared online, which allows instructors to take action by sending content takedown requests and updating exam questions.

Instructors also appreciate the features from proctoring solutions like Honorlock, such as:

Provides insight into student behavior

Honorlock’s remote proctoring platform collects extensive data during the exam and provides actionable reports and time-stamped recordings within the LMS dashboard.

This means the instructor can save time by focusing on relevant student behavior and violations. The proctored exam reports appear in an easy-to-read format that includes relevant student activity such as violations and any suspicious behavior.

“It was also a means to detect and determine many different ways that students approach the exams. Because of access to the wealth of data and information provided through Honorlock, I became better able to utilize it.”– Ryan P. Mears, Ph.D., Lecturer at University of Florida

How online exam proctoring benefits distance learning and elearning faculty

Quick and easy implementation

As schools are expanding their online learning offerings, many distance learning faculty are taking on more responsibilities. That’s why a simple implementation is so valuable. Implementing an online proctoring platform should take days, not weeks. “From setting up the LMS integration in as little as an hour to a fully managed implementation and training plan, schools are ready to go with Honorlock,” Adair said.

“The integration between Canvas and Honorlock was really seamless. Very easy to get it launched. It was great, we had no problems launching it and making it work,” Burrell explained.

Secures and protects student data

Distance learning teams are concerned with far more than logistical issues. One key consideration for eLearning faculty is the importance of protecting students’ data.

“Colleges value the fact that we are FERPA-compliant and use an encrypted and secure connection during each online proctored exam. Additionally, all student data is secured and stored on the cloud in an Amazon (AWS) data center which is SOC 3 certified, U.S. Privacy Shield and General Data Protection Regulation (GDPR) compliant,” said Adair.

Ensuring inclusion and accessibility</strong.

In addition, distance learning directors and educators are responsible for creating a diverse and inclusive online learning environment that’s accessible and usable for all students, regardless of their disability or condition.

Honorlock allows your faculty to provide a variety of accommodations to meet student accessibility needs, such as providing breaks, extending time limits, and allowing multiple attempts. Honorlock’s online proctoring platform integrates with assistive devices, such as screen readers, and complies with accessibility standards such as ADA Standards for Accessible Design and Web Content Accessibility Guidelines (WCAG).

Protecting program and institution reputation

Distance learning directors and educators also want to ensure that a degree conferred through distance learning holds equal significance in the marketplace. “Online proctoring helps build the trust that exams are being delivered with the same rigor as an in-person test,” Adair said.

Predicting and controlling costs
Finally, as eLearning departments face budgetary considerations, some remote proctoring companies, such as Honorlock, offer a flat-rate cost per online exam or per student, which helps them better estimate testing costs.

How online proctoring benefits testing center directors

Easy to implement

An online proctoring platform has to be user-friendly for both the faculty designing tests and the students taking them.

“The acceleration in technology adoption has created new burdens for IT departments because institutions, administrators, and instructors have had to adapt to a suite of new tools at such a fast pace,” said Adair. He notes that personnel typically spend several months for training and preparation, adding, “The importance of turnkey software has been brought front and center as they want to streamline offerings and avoid spending extra training dollars or time.”

Reduces testing review time

Testing center staff spend a lot of time administering exams in person and reviewing online proctoring sessions to shift some of the workload from instructors. Honorlock helps them quickly identify which batches of student exams they might want to review.

“Now [instructors] just go in and click on results. The recent user interface updates streamlined the process even more for faculty.” – Ken Craver, Director of Distance Education at Tyler Junior College

Additionally, if the proctoring platform is easy for students to use, faculty reap the benefits through fewer questions and less hassle with technical issues.

Verifies ID

For some programs, ID verification is required by law, but for any test, faculty need to be sure that the student taking the exam is the student getting credit. With Honorlock, remote proctors can bypass the ID check, which helps make the check-in process more convenient for students as well as testing center staff.

How proctored testing benefits university administration

Increases online learning offerings

As universities face new challenges, they are looking for ideas that have a purposeful impact across the institution. One of the most attractive revenue streams they can offer is online learning.

“While many institutions had been considering expanding their online programs, the pandemic gave everyone the boost they needed to take it to the next level. They are seeing the advantages of making online programs available to more students under a variety of different circumstances, which could lead to greater revenue. Online proctoring makes this growth more feasible,” Adair explained.

Predicts and controls testing costs

Hand-in-hand with growing revenue is controlling costs. Honorlock offers the ability to accurately predict remote testing costs, keeping budgets in check with a flat-rate cost per student or per exam.

Protects institutional reputation

Online exam proctoring reinforces the validity of their academic programs and the institution as a whole, which is vital for the accreditation process.

“It allows universities to demonstrate that students have met certain learning outcomes by showing that the exam was secure and that they verified the identity of the student doing the work,” Adair explains.

This confirmation is more important than ever, given the documented rise in cheating on online tests. The underlying goal? Protecting academic integrity and ensuring a fair and equitable educational experience for all students.

Is your institution ready for the benefits of online proctoring?

Whether you want to expand your online learning offerings or create a level playing field on campus, online proctoring can support your institutional goals.

It also reinforces one of the most crucial services you provide: boosting achievement in students.

“As instructors, we take seriously our role to educate students about academic integrity,” said the University of Cincinnati’s Burrell. “I remind them that when they join the work world, they have to know how to do the research and figure out answers on their own. College is designed to allow them to practice those skills, and we do them a disservice if we don’t encourage that and hold them to high standards throughout their academic journey.”

As universities continually burnish their legacies by proving the value of the education they provide, they are increasingly turning to online proctoring as a foundational solution.

What is Honorlock?

Honorlock approaches online exam proctoring in a better way.

Our purpose isn’t simply to catch students cheating – we aim to create an online testing environment that supports honesty and integrity in a non-invasive, fair, and equitable testing environment.

Honorlock’s combines the benefits of AI with those of live remote proctors to help reduce student test anxiety, provide support, and uphold academic integrity.

Make online proctoring simple and easy with Honorlock. Schedule a demo.
Sign up for more online learning & higher education resources

How Online Proctoring Benefits Higher Ed Roles-old

How online proctoring helps improve teaching and learning for different roles in higher education

Online exam proctoring helps improve online teaching and learning for five groups in higher ed:

  1. Students
  2. Instructors
  3. Distance & eLearning faculty
  4. Testing center directors
  5. Administration 

Click the number above to skip to that section.


How proctoring online exams benefits students

Easy to use

Online proctoring software that directly integrates with the LMS creates a similar test environment because students take the proctored exam within the LMS just like they already do. The integration also means that students won’t need any extra logins or passwords.

“Students like that Honorlock launches directly out of Canvas, and that there is nothing that they have to do differently from what they are used to. It’s seamless and quick, and the equipment checks are faster than our previous solution, which improves the entire experience.” – Paula Rodriguez, former director of the University Testing Center at Colorado State University

Students can take online proctored exams 24/7 and get live support 

Because it’s available 24/7/365, online proctoring also allows students to experience the flexibility of taking a test at a time best for them, often without needing to set an appointment at a testing center. 

“Having access to customer support 24/7/365 is huge. Especially during times like this when students may be taking exams at any time of day. You want them to have access to someone who can troubleshoot with them.” – Daphnee St. Val, Senior Instructional Designer at Broward College

Helps reduce student test anxiety 

Honorlock conducted a student survey with a university and found that the right online proctoring platform can help reduce student test anxiety, which is present in 64% of students. 

Several safeguards Honorlock offers helped significantly, such as dispelling misconceptions about what could trigger a red flag and the ability to troubleshoot and alleviate technical concerns before starting the test. 

Honorlock’s full-time remote proctoring team is trained to identify indicators of test anxiety, such as lip licking or touching the face, and they proactively interact with affected students using a reassuring set of talking points. 100% of students who interacted with a remote proctor said the interaction made them less anxious. 

“I don’t get any complaints about it [from students]. They say it’s quick and easy, and once they start the exam, they don’t even notice that they’re being proctored, which helps to reduce test anxiety.” Dr. Juliette Mersiowsky, Former Director of Distance Education and Digital Education Collaborative at Longwood University

Helps solidify the validity of the program

Unfortunately, online learning can come with a downside if it isn’t valued as highly as in-person learning, and students don’t want the perceived value of their degree to fall if they elect to take a class remotely. 

“Prioritizing adequate protections for remote testing through online proctoring confirms that an online degree holds the same weight as one where students took the classes in person,” said Jordan Adair, Vice President of Product for Honorlock. 


How online proctoring benefits instructors

Class time can be spent teaching instead of testing

Any instructor will agree that there’s never enough time to cover all the material they’d like to present, which is why they value online testing’s ability to preserve educational hours. 

“If instructors don’t have to deliver a test in class, that leaves time for another lecture or project they can explore together,” said Adair. 

Quick and simple to use

Today’s educators are also often overrun with technological expectations, so it’s vital that the online proctoring platform is easy to use, quick to set up, and fully customizable.

As described earlier, Honorlock’s online exam proctoring software directly integrates with the existing LMS, which means it’s basically the same process for instructors to create exams. The only difference is that after they create the exam in the LMS like they already do, they’ll simply click to choose which proctoring features they want to use during the exam. 

“I had 500 students in one class, but the first assessment with Honorlock went as smoothly as it possibly could have gone…Honorlock is an incredibly user-friendly platform – very intuitive,” Peter Burrell, Associate Professor at University of Cincinnati

Protects academic integrity 

Instructors spend a lot of time creating exam content, and it’s extremely frustrating when that content is shared on the internet. 

To help protect exam content, Honorlock’s Search & Destroy technology searches the web to identify exam questions that have been shared online, which allows instructors to take action by sending content takedown requests and updating exam questions.

Instructors also appreciate the features from proctoring solutions like Honorlock, such as:  

  • Cell phone detection 
  • Live proctors combined with AI
  • Voice detection
  • Browser locking
  • ID verification
  • Time-stamped recordings and reports

“The features Honorlock had to offer blew everyone else out of the water. It’s easy to stand behind and stand up for.” – Cody Moyer, M.Ed., Director of Learning Technology at Polk State College

Provides insight into student behavior 

Honorlock’s remote proctoring platform collects extensive data during the exam and provides actionable reports and time-stamped recordings within the LMS dashboard. 

This means the instructor can save time by focusing on relevant student behavior and violations. The proctored exam reports appear in an easy-to-read format that includes relevant student activity such as violations and any suspicious behavior. 

“It was also a means to detect and determine many different ways that students approach the exams. Because of access to the wealth of data and information provided through Honorlock, I became better able to utilize it.”Ryan P. Mears, Ph.D., Lecturer at University of Florida


How online exam proctoring benefits distance learning and elearning faculty

Quick and easy implementation 

As schools are expanding their online learning offerings, many distance learning faculty are taking on more responsibilities. That’s why a simple implementation is so valuable. Implementing an online proctoring platform should take days, not weeks. “From setting up the LMS integration in as little as an hour to a fully managed implementation and training plan, schools are ready to go with Honorlock,” Adair said.

“The integration between Canvas and Honorlock was really seamless. Very easy to get it launched. It was great, we had no problems launching it and making it work,” Burrell explained.

Secures and protects student data 

Distance learning teams are concerned with far more than logistical issues. One key consideration for eLearning faculty is the importance of protecting students’ data

“Colleges value the fact that we are FERPA-compliant and use an encrypted and secure connection during each online proctored exam. Additionally, all student data is secured and stored on the cloud in an Amazon (AWS) data center which is SOC 3 certified, U.S. Privacy Shield and General Data Protection Regulation (GDPR) compliant,” said Adair. 

Ensuring inclusion and accessibility 

In addition, distance learning directors and educators are responsible for creating a diverse and inclusive online learning environment that’s accessible and usable for all students, regardless of their disability or condition.

Honorlock allows your faculty to provide a variety of accommodations to meet student accessibility needs, such as providing breaks, extending time limits, and allowing multiple attempts. Honorlock’s online proctoring platform integrates with assistive devices, such as screen readers, and complies with accessibility standards such as ADA Standards for Accessible Design and Web Content Accessibility Guidelines (WCAG).

Protecting program and institution reputation 

Distance learning directors and educators also want to ensure that a degree conferred through distance learning holds equal significance in the marketplace. “Online proctoring helps build the trust that exams are being delivered with the same rigor as an in-person test,” Adair said.

Predicting and controlling costs 

Finally, as eLearning departments face budgetary considerations, some remote proctoring companies, such as Honorlock, offer a flat-rate cost per online exam or per student, which helps them better estimate testing costs. 


How online proctoring benefits testing center directors

Easy to implement 

An online proctoring platform has to be user-friendly for both the faculty designing tests and the students taking them. 

“The acceleration in technology adoption has created new burdens for IT departments because institutions, administrators, and instructors have had to adapt to a suite of new tools at such a fast pace,” said Adair. He notes that personnel typically spend several months for training and preparation, adding, “The importance of turnkey software has been brought front and center as they want to streamline offerings and avoid spending extra training dollars or time.” 

Reduces testing review time 

Testing center staff spend a lot of time administering exams in person and reviewing online proctoring sessions to shift some of the workload from instructors. Honorlock helps them quickly identify which batches of student exams they might want to review. 

“Now [instructors] just go in and click on results. The recent user interface updates streamlined the process even more for faculty.” Ken Craver, Director of Distance Education at Tyler Junior College

Additionally, if the proctoring platform is easy for students to use, faculty reap the benefits through fewer questions and less hassle with technical issues.

Verifies ID 

For some programs, ID verification is required by law, but for any test, faculty need to be sure that the student taking the exam is the student getting credit. With Honorlock, remote proctors can bypass the ID check, which helps make the check-in process more convenient for students as well as testing center staff.


How proctored testing benefits university administration 

Increases online learning offerings 

As universities face new challenges, they are looking for ideas that have a purposeful impact across the institution. One of the most attractive revenue streams they can offer is online learning. 

“While many institutions had been considering expanding their online programs, the pandemic gave everyone the boost they needed to take it to the next level. They are seeing the advantages of making online programs available to more students under a variety of different circumstances, which could lead to greater revenue. Online proctoring makes this growth more feasible, Adair explained.

Predicts and controls testing costs

Hand-in-hand with growing revenue is controlling costs. Honorlock offers the ability to accurately predict remote testing costs, keeping budgets in check with a flat-rate cost per student or per exam.

Protects institutional reputation 

Online exam proctoring reinforces the validity of their academic programs and the institution as a whole, which is vital for the accreditation process. 

“It allows universities to demonstrate that students have met certain learning outcomes by showing that the exam was secure and that they verified the identity of the student doing the work,” Adair explains. 

This confirmation is more important than ever, given the documented rise in cheating on online tests. The underlying goal? Protecting academic integrity and ensuring a fair and equitable educational experience for all students.

“We want to know that the education we are providing is one of quality. If we can’t verify that our students are the ones who are completing the work, and all of our quizzes are out there on the internet where anyone can look up the answers, what kind of quality is that degree?” – Cody Moyer, M.Ed., Director of Learning Technology at Polk State College


Is your institution ready for the benefits of online proctoring?

Whether you want to expand your online learning offerings or create a level playing field on campus, online proctoring can support your institutional goals. 

It also reinforces one of the most crucial services you provide: boosting achievement in students. 

“As instructors, we take seriously our role to educate students about academic integrity,” said the University of Cincinnati’s Burrell. “I remind them that when they join the work world, they have to know how to do the research and figure out answers on their own. College is designed to allow them to practice those skills, and we do them a disservice if we don’t encourage that and hold them to high standards throughout their academic journey.” 

As universities continually burnish their legacies by proving the value of the education they provide, they are increasingly turning to online proctoring as a foundational solution. 


What is Honorlock?

Honorlock approaches online exam proctoring in a better way.

Our purpose isn’t simply to catch students cheating – we aim to create an online testing environment that supports honesty and integrity in a non-invasive, fair, and equitable testing environment.

Honorlock’s combines the benefits of AI with those of live remote proctors to help reduce student test anxiety, provide support, and uphold academic integrity.

Make online proctoring simple and easy with Honorlock. Schedule a demo.

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Online Proctoring LMS Integration

The online proctoring and LMS integration doesn’t sound very exciting, but it’s the difference between a quick and secure integration or one that can leave your data vulnerable and cause frustration for your instructors and students.

Keep these considerations in mind when you compare online proctoring services.

Why the online proctoring and LMS integration is important

Faculty and students will test within the LMS platform they’re comfortable with

Your faculty and students are busy, and the last thing they need is to spend time learning new educational technologies. Using proctoring software that directly integrates with your learning management system keeps your faculty and students in a familiar environment for online testing. 

Online proctoring with a direct LMS integration reduces any learning curve because:

  • Instructors can create online exams in the LMS like they normally do
  • Students can log in and launch the exam in the same LMS platform they’re accustomed to
  • After the student launches the exam, they’ll just verify their ID and complete a room scan in about a minute before starting the proctored exam.

No extra passwords or logins

Many online proctoring services require faculty and students to create an extra account and password to set up proctored exams and view reports. It’s an inefficient and frustrating process that wastes time and causes unnecessary stress before a proctored exam.

Directly integrating proctoring with LMSs removes the need for extra logins and passwords, which saves your faculty and students time and reduces headaches.

Proctored exam reports are available in the LMS

Proctoring software with a plug-and-play LMS integration makes it easy to access proctored exam reports within the LMS. The proctoring software should collect data during the exam and provide instructors with actionable reports within the LMS.

Implementation is quick

Institutions want a quick and easy implementation that takes days, not weeks or months. A key component of quickly implementing online proctoring is how fast it can integrate with the LMS. A direct online proctoring and LMS integration can be set up in about an hour.

“The integration between Canvas and Honorlock was really seamless. Very easy to get it launched. It was great, we had no problems launching it and making it work.” – Peter Burrell, Associate Professor at University of Cincinnati and Business Attorney

Keeps your data secure

A direct LMS proctoring integration means that data is exchanged securely between the proctoring software and your LMS only. Make sure the proctoring services you’re evaluating are compliant with data privacy standards.

Honorlock online proctoring software and services

Online proctoring software with a plug and play LMS integration

In addition to offering custom integrations, Honorlock’s proctoring platform integrates with Canvas, Moodle, Blackboard Learn, D2L Brightspace, and Intellum so that:

  • Instructors can create proctored online exams and review reporting results within the LMS as usual
  • Students launch the online exam within the LMS and can access support without having to leave the exam window
  • No additional passwords or logins are required for test-takers or faculty

“You want an integrated system; you don’t want faculty and students to have separate sign-on. That was important for us,” said Director of Assessment Services at Indian River State College, Stephen Daniello, who also added that integrating Honorlock with their LMS was very easy and took less than an hour.

Easy to use online proctoring software

Honorlock makes online proctoring easy and convenient for instructors and students. It’s easy for instructors to set up proctored online exams, choose which features to use, and review actionable exam reports. The proctored testing experience is just as simple for students; they log in, verify identity, and begin the proctored exam.

Proctor third-party exams

In addition to a direct proctoring LMS integration, Honorlock allows you to proctor third parties such as MyMathLab, ALEKS, Pearson, McGraw Hill, and others. Faculty can register third-party exams and customize settings in the LMS.

Honorlock’s online proctoring software protects your data

Honorlock uses an encrypted and secured connection during each online proctored exam. All videos and photos are stored on Honorlock’s platform. All data is stored in an encrypted format on isolated storage systems within Honorlock’s private cloud in Amazon’s AWS U.S. data centers.

When you compare online proctoring services keep the online proctoring and LMS integration in mind because it impacts the entire online testing experience for your students and faculty.

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What is online proctoring?

What is online proctoring for remote testing

What is online proctoring?

Online proctoring monitors test takers’ behavior using software or services, or both. Test proctoring software often includes video and audio monitoring, browser lockdown software, and ID verification to prevent students from cheating on exams. Some online proctoring companies also offer cell phone detection, technology to find leaked test content, ways to stop ChatGPT, and smart voice detection.

What are the types of online proctoring?

There are four common methods of online exam proctoring:

  • Browser lockdown: entry-level software that prevents access to other sites
  • Automated proctoring (AI): monitors behavior using AI proctoring software
  • Live proctoring:  test proctors monitor test takers in real time
  • Blended proctoring: combines automated and live proctoring

Can online proctoring prevent the use of ChatGPT?

Some proctoring solutions have a variety of tools that prevent the use of ChatGPT and other AI writing tools during online exams. This is more important than ever because plagiarism checkers have proven ineffective at detecting AI-generated content.

Here’s how online proctoring can stop ChatGPT during online exams:

  • As a starting point, instructors can lock down the browser, but you’ll need a lot more than that
  • Using cell phone detection, smart voice detection, and video monitoring to make sure test takers aren’t using their phones or other devices to use ChatGPT or ask voice assistants to navigate those AI tools 
  • Restricting keyboard shortcuts like copying and pasting information from ChatGPT to the exam activity and flagging the action
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How does online proctoring work?

With a blended proctoring solution, which is the most comprehensive approach, instructors create the test in the LMS, choose the proctoring features they want to enable or disable, and provide proctor instructions for accommodations and test rules. For test takers, they’ll log into the LMS like they normally do, verify their ID, and launch the exam. 

During the proctored assessment, AI proctoring software monitors each test taker and alerts a live proctor if it detects any problematic behavior. The proctor can review the situation to determine if they need to intervene or not. After the proctored exams are complete, instructors can review actionable reports and time-stamped recordings within the LMS. 

Online proctoring tools and features

Common proctoring tools for online exams

  • Video monitoring: uses the webcam to record behavior
  • Browser locking: prevents access to other sites
  • Audio monitoring: listens for sounds (different from voice detection)
  • ID verification: verifies identity before starting the exam

Advanced online proctoring tools

More advanced tools that very few proctoring companies provide:

  • Cell phone detection: Detects cell phones and device sharing apps, like Apple Handoff, and when test takers try to use cell phones to access test bank content
  • Finding leaked test content: automatically searches the internet for leaked test questions and provides one-click takedown requests
  • Smart Voice detection: listens for keywords like “Hey Siri,” then records audio and provides a transcript of what was said
  • Live Pop-in: AI proctoring technology monitors each test taker and alerts a remote live proctor if it detects potential academic dishonesty. Then, the proctor can review the situation in an analysis window to determine whether to intervene in real time or not. This way, the test taker won’t be interrupted unless necessary.

How much does online proctoring cost?

The cost of online proctoring depends on the type of proctoring and the company you partner with.

Proctoring pricing has a lot of variables, but here are a few tips to keep in mind:

  • Look for flat rate proctoring costs: variable costs can add up quickly, like exams that run longer than expected, so it’s important to find online proctoring with a flat rate cost per exam or test taker.
  • Checking the box or worth the investment? Consider whether the proctoring solution just checks the box or if it’s actually worth the investment. For example, browser lockdown software is usually cheap but not really worth the investment because test takers can just use cell phones or any other prohibited resources. What’s the point?

Online proctoring and LMS integration information

Integrating the online proctoring platform with the LMS can be the difference between a great user experience and a poor experience that puts security at risk. A direct LMS proctoring integration means that it’s almost the same experience for instructors and test takers because the exams launch out of the LMS like normal. This direct integration should also mean that no extra passwords or logins are required. 

The proctoring platform should integrate with your LMS, whether Blackboard Learn, Canvas, Moodle, D2L Brightspace, or Intellum. Some proctoring services also provide custom integration toolkits, giving you the ability to create a tailored integration that meets your specific needs.

What is a proctored exam like for test takers?

A proctored exam can mean a few different things, depending on the type used. But at a high level, it requires test takers to launch the proctoring software (ideally through the LMS) before starting the online exam, and if video monitoring is used, they typically scan the room for unauthorized resources (cell phones, notes, etc.) and verify identity.

What types of exams can be proctored?

If blended proctoring is used, pretty much any exam can be proctored, such as:

  • Traditional exams: multiple choice, true or false, etc.
  • Paper-based exams: handwritten assessments, like math or essays
  • Online authentic assessments: completing tasks within software like Excel; virtual presentations and demonstrations; group projects, etc.
  • In-person exams in a testing center: physical testing centers can use remote proctoring

Why use online proctoring?

Proctoring online exams helps prevent cheating, support test takers, lower testing costs, protect reputation, and meet standards to receive federal funding. Additionally, online proctoring gives instructors more time to teach during classroom hours and training time instead of administering assessments. Proctored testing software also helps create an accessible exam experience by integrating with assistive devices and allowing instructors to provide accommodations for specific test takers.

Online proctoring for higher education accreditation requirements

Many institutions that receive specific funding are required to verify student identity through one or more of the following methods: online remote proctoring, new technologies to verify and authenticate identity, and a secure login and password through the LMS.

Honorlock online proctoring software and services

What is Honorlock?

Honorlock provides blended proctoring combines AI with live proctoring to make online assessments simple, easy, and human. 

Honorlock’s blended solution monitors each exam session and alerts a live, US-based test proctor if it detects any potential problems. This provides our test proctors with the opportunity to enter the exam session and help the exam taker get back on track.

Whether its detecting cell phones and stopping ChatGPT or locking down the browser and listening for voices, you’ll have confidence that academic integrity is protected from start to finish.

Remote proctored testing is an ongoing advantage and a fundamental piece of teaching and learning. With seemingly endless proctoring technology options available today, protecting the academic integrity of your online exams with remote exam proctoring is more important than ever.

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