Get Technical Support
Click below to connect with a live support team member, 24/7/365.
Phone Support
Faculty & admins only
+1 (844) 243-2500
System Check
Check your device
Troubleshooting FAQ
Is there a guide for setting up a proctored exam?
Please visit our Knowledge Base for help with setting up your exams. Additional Resources for All Honorlock Users
Is a webcam required?
Yes, a working webcam and microphone are required for all proctored tests with Honorlock.
I can’t update Google Chrome.
Google may no longer provide updates for your operating system. To maintain our high-quality services, we require operating systems that can be updated to more recent versions of Chrome. Users with end-of-life systems will need to update their system or use another device.
Where do I install the Chrome extenstion?
Go to honorlock.com/install to get the extension, or follow the prompts in your Honorlock-enabled assessment, which will redirect you to the Chrome Web Store after you agree to our terms of service and privacy policy.
Why do I need a photo ID? What forms are accepted?
We verify the photo and name on your ID to confirm your identity. You can use any government-issued ID, such as a driver’s license or passport, or an organizational or institutional ID that includes your photo.
The test is asking for a password.
Honorlock doesn’t require passwords for any tests. If your test is asking for a password, double check that you have the Honorlock Chrome extension installed.
What if something goes wrong during my exam?
Honorlock offers 24/7/365 technical support to assist test takers before, during, and after their online proctored exams. If you need any assistance, contact our support agents by email or live chat. During your exam, our support menu is visible on-screen, and our agents are just a click away.
How does Honorlock protect my privacy?
We use secure encrypted protocols to save and view all test taker assets. Honorlock’s certified proctors and exam administrators can review test session videos until they are deleted based on the organization’s retention policy or after 12 months. Learn more about our commitment to your privacy and data security below.
Knowledge Base
Our Knowledge Base offers additional resources for all Honorlock users.
