Get Support
Need technical support or have a general support question? Click on Begin Live Chat to connect with a Support Team Member now.
Support Is Just A Click Away
Just like our exam proctoring system, our support is on-demand. From implementation to exams, our US-based, trained support agents are available 24/7 via phone, live chat, and email. Support access is built into our platform in real time. As a student navigates through their exam, a link to live chat and support services is just a click away—no need to leave the test session or question how to find technical help when they run into a problem. It’s support that follows you through the exam and helps everything run smoothly.
Best-in-Class Team
We provide thorough training to our support agents so they are ready to offer you clear, quick, and consistent assistance. Any time of day or night, you can reach out to our best-in-class team and immediately speak with someone who can help you. Working on an exam on Labor Day? Setting up an assessment over winter break? Getting a head start over the weekend? Our agents are available to help.
Technical support is included with the proctoring fee at no additional cost and is provided by Honorlock employees based at our corporate headquarters in Boca Raton, Florida. They’re ready to answer your call day or night, weekday or weekend.
We’ve Got Your Back
Our support team is well-versed in your institution’s learning management system, and faculty and LMS admins receive a high-priority phone support number. No matter the issue, we can solve it for you. We’ve got your back—anytime, anywhere. If you need help, give us a call, send us an email, or start a live chat session.
What You Need
To get started with your exam, you need a functioning webcam and microphone and the Honorlock Chrome extension. You don’t need to download any software to use Honorlock test proctoring services. Beginning your assessment is simple—all you need to do is log into your school’s learning management system, go to the course, find the test, and click to start.
Simple Single-Click Test
You can find details about system requirements below. We provide a simple single-click test that will confirm that your operating system and browser versions are compatible with our platform, and we’ll check that you have an appropriate internet speed to complete your proctored exam session. You can test these requirements on your computer by clicking the “Run System Check”
button below.
Minimum Requirements
Operating System
Windows 10
MacOSX 10.13 and higher
ChromeOS
Browser
Google Chrome (minimum version 84)
Internet
Speed : 1.5 Mbps download, 750 Kbps upload
Troubleshooting
-
Is a webcam required?
Yes, a working webcam and microphone are required for all proctored tests with Honorlock.
-
I can't update Google Chrome.
Google may no longer provide updates for your operating system. To maintain our high-quality services, we require operating systems that can be updated to Chrome 79 or higher. Users with end-of-life systems will need to update their system or use another device.
-
Where do I install the Chrome extension?
Go to honorlock.com/install to get the extension, or follow the prompts in your Honorlock-enabled assessment, which will redirect you to the Chrome Web Store after you agree to our terms of service and privacy policy.
-
The test is asking for a password.
Honorlock doesn’t require passwords for any tests. If your test is asking for a password, double check that you have the Honorlock Chrome extension installed.
