7 reasons online proctoring works for any course format

Can in-person classes and blended courses benefit from online proctoring?

Teaching in-person classes means testing during class, right? Nope.

We’ll show you seven benefits of online proctoring for in-person, hybrid/blended, and fully remote courses.

1. Proctoring tests outside of class = more time to teach

If an instructor teaches a one hour class in person three times per week, that’s about 45 class hours during a 15-week semester.

Administering just five tests during classroom hours that semester is over 11% of classroom time (approximately 5 hours).

What else could you teach students with those five hours?

2. Online test proctoring is proven to reduce cheating

Whether students take tests in class, at a testing center, or at home, precautions should be taken to prevent cheating.

Many believe online testing amplifies cheating

A survey showed that 3 out of 4 instructors believe more students cheat during online exams, and almost 60% of students said it’s easier to cheat online.1

But it’s worth noting that the same survey found that 70% of students said they’re less likely to cheat if online exam proctoring is used.

Online proctoring significantly reduces cheating and test scores are much different

Three studies showed that cheating is reduced and grades are vastly different when online proctoring is used. 

Proctoring deters and reduces cheating

Study 1: 70% of students made cheating attempts during unproctored tests, compared to just 15% during proctored tests.2

Test scores significantly change when online proctoring is used

Study 2: Proctored test scores were 17 points lower than unproctored tests.3

Study 3: Test scores decreased by 10 to 20 percentage points when proctoring was used.4

These studies also considered variables that can impact students’ test performance, like test anxiety, the types of questions, subjects, etc. While student test anxiety is often associated with online proctoring, students didn’t give any feedback that online proctoring increased their anxiety. Simply put, online proctoring didn’t create any stress that impacted test scores.

3. Reduces testing center costs

Physical testing centers have significant overhead costs for things like hardware and software, utilities, and proctors’ wages. Online proctoring can help save money by reducing the need for physical testing centers and proctors because the exams are remotely proctored, which saves time and money for the institution and its students. Additionally, online proctoring easily scales to accommodate times when a large number of students are taking exams at once, like around midterms and finals, without the need for additional physical testing facilities or staff.

4. Students prefer online testing, and proctoring extends the benefits

It’s pretty easy to understand why students prefer taking tests online instead of in person:

Online proctoring software helps assess students with realistic job tasks

78% of students believe online tests are similar to a real environment 5 and create an authentic experience.6

Whether working from home or in the office, students know they’ll use different technologies, like Zoom and Excel, to some extent. With online proctoring, instructors can have students complete realistic job tasks during an online authentic assessment without concerns of cheating, such as:

Using software like Excel, Word, & text editors

Presentations & demonstrations on Zoom

Handwritten activities using pen and paper

“The accounting programs use Honorlock to proctor tests where students are using software to fix balance sheets and other similar documents, while other programs use it for short answer and essay questions.” – Paul Fisher, Associate CIO & Director of the Teaching & Learning Technology Center at Seton Hall University

Most students trust automated scoring more than hand grading

78% of students trust online exam scoring over hand grading.7

Most online exams are automatically graded, which reduces human error and provides grades and feedback instantly.

Online proctoring solutions provide an additional layer of confidence that exam students can’t gain an unfair advantage and that the entire exam process is protected from start to finish.

Online test proctoring offers more flexibility in time and location

Did you know that even taking a test in a different room or just sitting in a different seat can negatively affect test performance?8

While online testing gives students the flexibility to test when they’re ready from a comfortable location, if online proctoring isn’t in place, there’s really no way to stop students from cheating. 

However, if a blended proctoring solution like Honorlock is used, students can take tests 24/7/365 (and get live support from a person), and instructors won’t have to worry about academic dishonesty.

“Honorlock definitely makes test taking a lot more flexible and convenient. I don’t like having to take a test at a certain time and place when I can take it in the comfort of my own home.” – Madi Kuokos, University of Florida graduate

5. Protects institutional reputation & degree value

As a student, which institution would you rather earn your degree from?

Institution 1: A reputable, well-respected institution known for a high-quality education that prioritizes academic rigor

Institution 2: An institution that’s seen as an easy route to a degree because students can cheat their way through

You’d probably pick Institution 1, right? 

Now imagine if the institution you earned a degree from gets exposed in a cheating scandal. How much would that devalue your degree? Online proctoring helps colleges and universities further establish their reputation and position themselves as the best choice for students who are serious about their education.

6. Online proctoring can improve accessibility & increase access

According to the US Department of Education, 1 in 5 college students have a disability and that more than 40% of students paying tuition independently are in or near poverty.

With those statistics in mind, consider these questions:

Honorlock’s online proctoring solution increases access and accessibility

Honorlock’s online proctoring software is compliant with web accessibility standards and allows instructors to provide specific accommodations, like using assistive technologies, completing a proctored exam without a webcam, and alternative options to complete assessment activities.

Additionally, Honorlock has failsafes in place if a student’s internet speed drops below thresholds for streaming video. Students can also take online proctored assessments 24/7/365, which helps students with busy schedules and households.

“Honorlock helps us get to the core of our mission here at Warrington: being able to offer an MBA to just about anybody. Having a proctoring service focused on diversity, equity, and inclusion made choosing Honorlock an easy fit for us.” – Naz Erenguc, University of Florida, Director of Admissions at the Warrington College of Business

7. Online proctoring helps institutions maintain accreditation compliance

Many colleges and universities participating in remote learning, whether fully remote or hybrid/blended, are required to meet rigorous standards set by accrediting bodies for assessment and academic integrity. This is especially important for institutions that receive Title IV funding because they must have specific technology in place to verify the identity of online exam-takers to ensure they are enrolled students. One way to meet this identity verification requirement is to use online proctoring.

Honorlock’s online proctoring solution isn’t just for online courses

Regardless of the modality of your classes, Honorlock’s blended proctoring solution, which uses AI and human proctors, creates a dynamic and non-invasive test environment that gives students the flexibility and convenience they need, while instructors gain confidence that academic integrity is protected and have more time to teach instead of test. Additionally, Honorlock’s proctoring software prevents ChatGPTdetects cell phones, finds leaked test content, and more. 

Schedule a Demo


1 Wiley, (2022). New Insights into Academic Integrity 2022 Update.

2 Pleasants, J., Pleasants, J. M., & Pleasants B. P. (2021). Cheating on unproctored online exams: Prevalence, mitigation measures, and effects on exam performance.

3 Alessio, H. M.; Malay, N.; Maurer, K.; Bailer, A. J.; & Rubin, B. (2017). Examining the Effect of Proctoring on Online Test Scores.

4 Dendir, S., & Stockton Maxwell, R. (2020). Cheating in online courses: Evidence from online proctoring

5Attia M. 2014. Postgraduate students’ perceptions toward online assessment.

6Matthíasdóttir Á., Arnalds H. 2016. e-assessment: students’ point of view; pp. 369–374.

7Williams J.B., Wong A. 2009. The efficacy of final examinations: A comparative study of closed‐book, invigilated exams and open‐book, open‐web exams.

8Van Der Wege, M., & Barry, L. A. (2008). Potential perils of changing environmental context on examination scores.

Hint: Plagiarism detection can ‘t really detect AI

How ChatGPT beats plagiarism checkers

Can plagiarism checkers catch ChatGPT?

Some plagiarism checkers are pretty good, but can they catch ChatGPT? Ehhh… not really. But you still have options to stop ChatGPT from being used. 

This article will show you:
– A simple analogy of how ChatGPT works with real examples

– How plagiarism checkers work & why they can’t catch ChatGPT

– Proctoring software that can prevent the use of ChatGPT during written activities

How does plagiarism detection software work?

It compares written text submissions to its database of content. Some plagiarism checkers only find exact matches, but others can identify paraphrasing.

Does ChatGPT plagiarize?

ChatGPT does not plagiarize.

How does ChatGPT work if it doesn’t copy internet content?

ChatGPT was trained WITH internet resources, but it doesn’t copy content FROM the internet.

Here’s a quick analogy of how it works:

– You learn from articles, textbooks, research, instructors, lectures, etc.

– But you don’t regurgitate that information word-for word.

– You understand what you learned, make connections, and apply it in different ways.

That’s basically how ChatGPT works. It learns, makes connections, and writes tailored responses based on the prompts it’s given. ChatGPT writes like a person because it receives human feedback that refines its responses.

Are there plagiarism checkers made specifically for ChatGPT?

Yes, some plagiarism checkers only check for ChatGPT plagiarism. Sounds good, but they basically just group responses to really general prompts.

These won’t catch ChatGPT because detailed prompts produce tailored responses that won’t be detected by plagiarism detection software. To show you what we mean, here are some of ChatGPT’s responses that change based on the details in the prompts. While the “General Prompt” may eventually be grouped, the others won’t be.

Prompts can be more detailed, and you can even have them written from a specific person’s perspective, like the example below.

Where does ChatGPT get its information?

ChatGPT gets its information from the 300 billion words it was trained on from internet resources, like articles, research, websites, etc.*

Can online proctoring stop ChatGPT?
Prevents copying and pasting

Example: If participants have an idea of the topic they’ll need to write about during the written assignment/exam, they could copy and paste a written response from ChatGPT.

Honorlock’s proctoring software prevents participants from copying and pasting, and it flags the action.

Blocks websites, browsers, and applications

Example: Participants try to open a different browser tab to use ChatGPT.

Honorlock’s BrowserGuard prevents participants from opening other browsers and applications. It also allows you to give access to specific sites while still blocking others. For example, participants can access a research study, but can’t still access ChatGPT.

Listens for specific keywords/phrases to use voice assistants like Siri and Alexa

Example: Participants can use voice commands and dictation on their phones to have Alexa or Siri open ChatGPT, ask specific prompts, and read the responses aloud.

Honorlock’s smart Voice Detection listens for specific things like “Hey Siri,” “Alexa,” and “OK Google.” It also records and transcribes what’s said and alerts a live proctor.

Checks the room for other resources like cell phones

Example: A participant uses ChatGPT on a cell phone that’s out of view of the webcam.

With Honorlock, instructors have the option to require participants to complete a roomscan that checks for unauthorized resources that could be used to access ChatGPT and even other people.

Records participants’ screens while they’re writing

Honorlock records the participants’ desktops during the written activity and/or exam and requires them to disconnect secondary monitors. Instructors can watch time-stamped exam recordings and review in-depth reports.

Other ways Honorlock’s online proctoring software prevents cheating on exams
Detects cell phone use

Honorlock can detect if a participant attempts to access test bank content using a cell phone or other devices during the written activity.

Verifies identity in about a minute

Our ID verification process is quick and simple. It captures a picture of the test-taker along with their photo ID in about 60 seconds.

Finds leaked test questions

Have you ever found your test content leaked on sites like Quizlet, Chegg, or Reddit? Honorlock can help.

Our Search and Destroy™ technology scours the internet for your leaked test content and gives you the ability to send takedown requests with one click.

Get in touch with our experts to see how Honorlock can help your institution stay ahead of the technology curve by preventing the use of AI chatbots like ChatGPT.

Point Loma Nazarene University Online Proctoring Testimonial

Sign that says "Point Loma Nazarene University"

Katie Jacobson

Director of Instructional Technology and Adjunct Faculty

Embracing online proctoring for in-person, online, & blended learning at PLNU

Point Loma Nazarene University (PLNU) is a Christian liberal arts college located in San Diego, California. It has approximately 2,700 undergraduate students who primarily learn in-person, nearly 500 adult learners, and 1,100 graduate students in online and hybrid programs.

In 2018, Katie Jacobson, Director of Instructional Technology and Adjunct Faculty at PLNU, received a number of requests to look into online proctoring solutions. After a successful pilot with Honorlock, some instructors started proctoring exams online, but others maintained their “tried and true” methods of using pencil and paper tests in the classroom. Instructors either hand-graded the tests or used an ancient Scantron machine in an attempt to speed things up.

When the pandemic hit, PLNU administrators were glad the institution already had a proctoring solution in place that could support the nearly overnight shift to remote testing. They quickly added the pop-in proctoring service, which was simply a per-test cost above their existing contract.

PLNU uses Canvas as their LMS for in-person, hybrid, and online learning. Jacobson quickly discovered how easy it was to integrate Canvas with Honorlock’s online proctoring platform, which helps create a more seamless instructor and student experience.

Even with the new online learning tools, most administrators and instructors assumed they would only need to use online proctoring for the year they had purchased, and then they would go back to paper and pencil tests as the pandemic subsided.

But Jacobson had a hunch. “I was fairly certain that once instructors got their classes and exams set up and became familiar with the ease of access, security, and academic integrity safeguards that the combination of Canvas and Honorlock provide, that there would be no going back to the old ways. They would finally recognize how much better it could be!” 

And her hunch was correct. The majority of instructors kept their tests in Canvas and continued using online proctoring and she was able to make an institution-wide purchase of Honorlock. This purchase gave PLNU access to all of Honorlock’s proctoring features and functions, including on-demand automated proctoring software and live proctor support.

Online proctoring different course formats: in-person, fully online, and blended courses

PLNU instructors use Honorlock’s online proctoring solution for tests in the classroom, fully online courses, and blended courses. Regardless of the format, instructors have full confidence that their tests are secure and protected while still providing students with a fair and equitable experience. 

Online proctoring for in-person testing

It’s often assumed that online proctoring is just for remote exams, but it works just as well for tests taken in-person, and it’s surprisingly simple to set up. 

To do so, PLNU instructors simply build their exams in the LMS like they normally do and then choose the proctoring tools they want to use. After that, students can take the proctored test right there in the classroom.

All of Honorlock’s online proctoring tools are available for in-person tests, like video monitoring and detection of cell phone use, but there are two that are important to highlight: BrowserGuard and ID authentication. Honorlock’s BrowserGuard prevents access to restricted websites and applications and it disables copy and paste keyboard shortcuts and printing. Honorlock also makes it quick and easy to authenticate the students’ identities. While PLNU has relatively smaller class sizes, ID verification is especially important for institutions conducting tests in-person for a large number of students. This way, instructors have confidence that the person taking the test is the person getting credit in the course.

The Honorlock Canvas integration allows tests to be automatically graded, which saves instructors significant amounts of time. “We have the ability to automate the proctoring and instructors don’t need to review video to check for any behaviors flagged by the automated monitoring, which also saves them time.”

Proctoring exams for hybrid and fully online courses

Instructors of fully online or hybrid courses also have Honorlock’s blended proctoring tools at their disposal. 

Instructors of fully online or hybrid courses can use Honorlock’s proctoring tools and Canvas’ settings to fully customize the testing experience for students without sacrificing academic integrity. This also saves instructors time because grading can be automated with Canvas and they’ll have access to in-depth exam reports with timestamped recordings within Canvas.

Putting students first

Point Loma Nazarene University strives to shape critical, thoughtful, and engaged individuals. Along with its vibrant and diverse community of instructors, faculty, and staff, part of what makes PLNU’s reputation for academic excellence so exceptional is its curriculum, which strikes the perfect balance of theory and real-world practice.

PLNU is dedicated to creating learning experiences that foster vigorous and rewarding academic opportunities. One component of this effort is the use of online proctoring, which serves as an extension of PLNU’s commitment to academic rigor and an investment in their people and programs.

Regardless of the test environment, many students need accommodations. These could be alternative ways to complete the test or flexible scheduling. Between the customizable settings and the option to provide proctors with instructions for the entire class or even just one student, Honorlock offers the flexibility needed to accommodate student needs.

Additionally, students can take proctored online exams anytime, day or night, without scheduling, and get live support if they need it. This removes scheduling issues for teachers and students; they don’t need to coordinate times to come to the classroom or find time to take make-up tests.

Online proctoring that passes the test

According to Jacobson, Honorlock has been extremely easy for faculty to understand and use. “I find that our instructors really enjoy trying it out on their own to practice how it can be used,” she said. “I recommend about 30 minutes of instruction to get them started out in the right direction. But we have not needed any extensive training.”

After the initial training, Jacobson then recommends a few as-needed training sessions. For example, the first time an instructor does a fully online exam, they walk through any notifications together and review video of any flagged behaviors. That way, she can help the instructor through their preferred process and answer questions along the way. 

This collaborative training also helps Jacobson define roles and set expectations for faculty. “I really try to impress upon our faculty that it is up to them to make decisions on any flags that the proctoring platform raises – we are here to uphold academic integrity and support the success of our students. The platform is just one tool and is not the only indicator of how we should make decisions on student behavior,” she added.

Reassuring students

Jacobson says that she also spends time reassuring students that online proctoring is secure and protects their personal data, working to help them succeed. “I think it’s really important to break down those myths,” she said. “There is a lot of inaccurate information on the web regarding how proctoring platforms work and I aim to make students feel comfortable with the reality of how proctoring benefits the entire testing process. This goes a long way in elevating student confidence and gaining acceptance.”

Schedule a Demo

Katie Jacobson, Director of Instructional Technology and Adjunct Faculty at Point Loma Nazarene University

Katie Jacobson came to PLNU in 2008 with instructional design experience from an array of industries including software development, US defense, healthcare, and retail.  As an instructional designer, she has designed and developed a variety of soft skills training programs on topics such as team building, listening, conflict resolution, sexual harassment, customer service, change management, leadership styles, and other organizational development topics. Ms. Jacobson began her career at PLNU by leading a team of instructional designers in the Office of Instructional Technology (OIT). Over the years, she expanded the services that OIT provides to PLNU faculty and students. This broadened scope of services includes faculty development opportunities, administration and support of Canvas (the campus LMS), and support for a variety of other instructional technologies such as Turnitin, Honorlock, Pronto, and Canvas Studio. She believes the best training opportunities also allow participants to get “real work” done while learning! She also oversees the Student Technology Assistance Resource (STAR) program which employs technology-savvy students to assist faculty in the use of technology. In 2015 Ms. Jacobson also began serving as adjunct faculty in the Organizational Management program and Communication Studies department.

  • M.A. Educational Technology
  • California Multiple Subject Teaching Credential
  • B.A. Developmental Psychology

University of Florida Student Testimonial

Honorlock Video Student Testimonial from the University of Florida

Madi Kuokos, University of Florida graduate

“Honorlock was a lot less invasive and less glitchy. It felt way more seamless and creates an easier testing experience. It just lets you take your test without any interruptions.”

Recent University of Florida graduate, Madi Kuokos, used several online proctoring platforms during her education and encountered similar issues that ultimately increased her test anxiety:

  1. Clunky software that was difficult to use
  2. Distractions and an invasive experience
  3. Support wasn’t readily available when she needed it most

When UF went fully remote in 2020, Madi used Honorlock’s online proctoring platform for the first time, and she realized quickly that Honorlock wasn’t like the others. “I’ve grown to like using Honorlock as a proctoring tool. We’ve really come to appreciate it now because it’s a lot less invasive than other proctoring platforms.”

Online proctoring doesn’t have to be invasive

“Honorlock was less invasive than other proctoring software. I didn’t have a live proctor hounding me before the test, which would heighten my anxiety… It just lets you take your test without any interruptions,” Madi said.

While many online proctoring companies just aim to catch cheating, Honorlock does more. Honorlock is proof that preventing cheating and creating a better testing experience aren’t mutually exclusive efforts.

With Honorlock, students won’t be hounded by a proctor. In fact, a live proctor will only intervene if absolutely necessary. That’s because the AI monitors exams and alerts a live proctor if it detects potential cheating. The proctor can review the situation before deciding whether to intervene or not. Otherwise, students won’t be interrupted.

Now, Madi prefers online testing over in-person, “Honorlock is my favorite proctoring platform… It allows me to perform my best and has definitely improved the online testing experience to the point where I now enjoy online exams more so than in-person ones.”

Easy-to-use online proctoring software means one less thing to worry about

Exams can cause anxiety, especially when different technologies are used, like online proctoring software. Now, students are concerned about their performance and how to use the proctoring software. “Other online proctoring systems felt really invasive and super glitchy to the point where they would affect the performance of my computer. But fortunately, Honorlock never did anything like that, which I was really appreciative of,” Madi said.

While other systems performed poorly, Madi noted that Honorlock’s proctoring platform created a seamless experience for her, “Honorlock being way less glitchy has helped decrease my test anxiety. It just feels really easy and integrates with the online testing platform.”

Honorlock’s proctoring platform integrates directly with the LMS directly, which means that students don’t have to download bulky software, extra logins and passwords aren’t needed, and it’s pretty much the same test experience they’re already comfortable with.

To take a proctored exam with Honorlock, students simply:

  • Log into the LMS like they already do 
  • Authenticate their identity
  • Launch the exam from the LMS

On-demand exams & live support offer flexibility & convenience

Like many other students, Madi had a busy schedule and needed the ability to take online exams at a time that worked for her. With Honorlock, Madi could take proctored exams and get live support from a person when she needed it — 24/7/365. “Honorlock definitely makes test taking a lot more flexible and convenient. I personally think that students enjoy the flexibility. I know I do. I don’t like having to take a test at a certain time and place when I can take it in the comfort of my own home.”

She also noted that getting support was just as easy as using Honorlock’s proctoring platform: “Honorlock support was super easy to contact. All I had to do was click the little chat bubble, and within five minutes I was on my way to retaking the exam.”

Honorlock’s value is clear

“I think it’s important for the University of Florida to uphold academic integrity because we’re a top-five institution and we value the caliber of education. And honest students will turn out good leaders, educators, and people of tomorrow.”

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ChatGPT vs. Honorlock Online Proctoring

Using online proctoring services to stop students from cheating with ChatGPT

Many are nervous about the arrival of ChatGPT, the AI chatbot that can write about anything. ChatGPT can write essays, solve math problems, make original jokes, and even write code. 

But it doesn’t write like a typical AI tool, which is repetitive and awkward. ChatGPT writes just like a human, and it writes well. VERY well. 

In fact, ChatGPT recently passed some pretty tough exams:

Can plagiarism tools catch ChatGPT?

Plagiarism tools can’t really catch ChatGPT. At least not yet. That’s because ChatGPT was trained with about 300 billion words from internet resources, like research, articles, websites, and more. But it doesn’t get its information from the internet.

Sounds confusing, but here’s an analogy for how ChatGPT works:

During your education, you learned from different textbooks, articles, and instructors. But you don’t just regurgitate that information. You understand it, and you can make complex connections to use in different ways. 

That’s basically how ChatGPT works. It doesn’t just copy different pieces of content from the internet. ChatGPT really “comes to life” because it receives feedback and review from experts, which refines its responses to sound more human. All of this is why plagiarism tools won’t catch it anytime soon.

How can Honorlock’s online proctoring software prevent the use of ChatGPT for written assignments?

To show you how it works, we’ll use a realistic scenario where an instructor wants participants in class to complete a 500 word essay by 11:59 p.m. on Friday.

Set the amount of time they have to write the essay once they begin

Instructors can create rules that specify a certain number of hours participants have to complete the written assignment once they begin. Honorlock’s proctoring software and services are available 24/7/365, so they can write their essays anytime they’re ready within your set time frame, and you’ll know it’s being proctored.

Lock the browser

With Honorlock’s BrowserGuard, instructors could do the following:

  1. Prevent access to all other websites, browsers, and applications.
  2. Allow access to specific websites and applications while blocking all others, including ChatGPT.

This is important because you may want to give participants access to certain internet articles or lectures in PowerPoint as a supplement while they’re writing their essay, but you want to make sure that they can’t access ChatGPT or other AI writing tools. With Honorlock, you can do just that.

Honorlock’s BrowserGuard also records the participants’ desktops and prevents keyboard shortcuts, like copying and pasting. If copy/paste is attempted, the participant receives a notification that it isn’t allowed and the AI marks it as a medium flag.

If you’re only using browser lockdown software, how would you know if: 

Use smart voice detection

If your online proctoring platform doesn’t have smart voice detection, a participant could use a voice assistant, like Siri or Alexa, to:

Honorlock’s Smart Voice Detection listens for specific keywords or phrases, like “Hey Siri” or “OK Google,” and it records and transcribes audio while the exam is in progress. If it detects potentially dishonest behavior, a live proctor is alerted to review the situation and intervene if necessary.

Use the webcam to check the room and record behavior

Honorlock’s online proctoring platform makes it quick to check the room for unauthorized resources, like cell phones, notes, and even other people. And our proctoring software monitors and records behavior throughout the exam as well.

This way, you’ll know that test takers aren’t accessing ChatGPT from other devices or asking friends in the room to do it for them while they’re writing their essay. 

Other online proctoring tools from Honorlock
Blends AI with human proctors

Honorlock upholds academic integrity with online exam proctoring that’s monitored by AI and reviewed by humans. Our AI proctoring software monitors exams for potentially dishonest behavior and alerts a live proctor to review (and intervene if necessary) if it detects any issues. Our blended proctoring solution delivers a less intimidating and non-invasive experience for participants.

Detects the use of cell phones and other devices

Honorlock’s online proctoring software can also detect when a test taker attempts to access test bank content using a cell phone or other devices during the proctored assessment activity. 

Finds leaked test content on the internet

Honorlock’s Search and Destroy™ technology scours the internet automatically for leaked test content and gives instructors the ability to send takedown requests with one click. This way, you’ll know your test content isn’t available on sites like Quizlet, Chegg, Reddit, and Quora.

Verifies test takers’ identity

You need to know that the person taking the proctored exam is the same person getting credit in the class. Honorlock’s ID verification takes about 60 seconds. It captures a picture of the test-taker along with their photo ID.

ChatGPT is a powerful AI tool, but there are many other tools and different ways for test takers to gain an unfair advantage. Stay ahead of the curve with Honorlock’s blended proctoring solution.



Online proctoring improves the testing experience

Using online proctoring to improve the online assessment experience

Online exams can be stressful for. And online proctoring can amplify that stress if it isn’t used correctly. Instead of focusing on the exam itself, the wrong approach to proctoring can lead to more questions and concerns that can negatively impact their performance.

Catching cheating vs improving the test-taking experience

Online proctoring is just a way to catch cheating, right? It shouldn’t be. 

Catching cheating is the focus for many online proctoring companies, but Honorlock goes far beyond that. Honorlock takes a different approach to online proctoring that focuses on improving the testing experience while still protecting academic integrity. 

Simply put, Honorlock makes things easy for test takers and it just works. 

How does Honorlock improve the testing experience?

Quick summary of how Honorlock works:

  • Honorlock’s blended proctoring solution combines AI with human proctors.
  • AI monitors exams and alerts a human proctor if it detects potentially problematic behavior.
  • The proctor can review test taker’s behavior in an analysis window and decide whether to intervene and redirect the them or not.

Quick summary of how Honorlock works:

Honorlock allows proctored exams to be taken 24/7/365 and there’s no fee for canceling the exam or for exams that take longer to complete. 

Unfortunately, some companies charge exam takers if they cancel an exam within a certain time frame before it starts. Even worse, in some cases, exam takers have to pay for exams by the hour. This means paying more money for longer exams.

No online proctoring software to download

Honorlock’s online proctoring software is browser-based, which means there’s no software to download to take the exam. 

Easy to set up & no extra logins or passwords required

Honorlock’s online proctoring platform integrates directly with your LMS, such as Blackboard (and Blackboard Ultra), Canvas, and D2L, which is important because test takers won’t have to create extra profiles that require extra logins and passwords, and they can get support with without leaving the exam window

Some online proctoring platforms have clunky LMS integrations, which creates a poor experience and they’ll probably have to create additional profiles on different platforms.

Works with poor internet connection

Test takers won’t need to worry about their internet connection during a proctored exam with Honorlock. If the internet connection is slow or if there’s an outage, our software works normally except it captures still images of the webcam and the screen instead of a video recording. 

On the other hand, some other proctoring services charge a fee if a test taker has an issue with their internet connection, 

Detects voices instead of unimportant sounds

The terms “sound detection” and “voice detection” are often used interchangeably, but they’re different.

Sound detection triggers for basically any sounds during an exam, like sneezing or a doorbell ringing. 

Honorlock’s Voice Detection listens for specific keywords and phrases, such as “Hey Siri” or “OK Google.” This helps reduce the number of false flags that exam administrators have to review, and test takers won’t be interrupted for sneezing or talking.

Provides accommodations

Accommodations can mean many different things, but here are some that are commonly used:

Honorlock proctors are trained to provide support during times of stress

A nationally certified counselor and educator trained Honorlock’s online proctoring team to identify signs of stress and provide support during those moments.

This human-centric communication helps test takers gain confidence in the process and with our test proctors.

Honorlock is proven to reduce test anxiety

The University of North Alabama and Honorlock conducted a test anxiety survey to better understand the causes of test anxiety and how online proctoring impacts it.

The test takers were surveyed before and after taking assessments proctored by Honorlock. The survey found that every test taker who interacted with an Honorlock proctor had a significant decrease in anxiety for future exams. 

“The proctor popping in was different than I expected – in a positive way. I imagined them being more strict. I felt that the proctor was helpful and a lot less intimidating than I thought.” – quote from a post-exam survey interview

Honorlock is proof that when online proctoring is done the right way, it’s a resource that supports test takers, promotes academic integrity, and protects the reputation of your programs.

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The causes of test anxiety may surprise you

Understanding the causes of student test anxiety and how online proctoring can help reduce it

As online learning continues to grow, so has testing anxiety. Learners have concerns about the technology, the process and the presence of live proctors.

But online proctoring doesn’t need to add to the stress of test-taking. When institutions create the proper environment and prepare test takers for online assessments, they report that having a live proctor can actually reduce anxiety. Further, effective proctor training can build confidence.

To learn more about test anxiety during a proctored online exam, Honorlock conducted a survey. Jordan Adair, VP of Product at Honorlock, recently sat down with Tests and the Rest podcast to share the survey results and discuss how remote proctors can help reduce test anxiety.

What is test anxiety?

Test anxiety is any physical and emotional reaction that negatively impacts a test takers ability to perform well on a test. 

5 key learnings from the test anxiety survey:

1. How do test takers react to proctored online exams?

Regardless of how well-prepared the test taker is, many still feel a sense of anxiety.

In the online proctoring space, this is often increased, as test takers may be unfamiliar with the online proctoring system or the method of proctoring that will be used on a particular exam. The findings indicated that even well-prepared test takers are likely to feel anxious heading into a proctored assessment, with 64% agreeing or strongly agreeing with the statement “taking an online test makes me nervous.”

2. Does the environment affect test anxiety?

Test takers experience testing anxiety both in-person and online, so it isn’t just the environment. The increase in online assessments has heightened anxiety due to concerns about the technology, the testing process, and the presence of live test proctors.

3. What causes test anxiety?

It mostly stems from not understanding how online proctoring works and not knowing what to expect.

3 main causes of test anxiety

Technology concerns and how to use the proctoring software

Test takers often worry about their device work with the online proctoring software and other issues, such as internet connection.

Unaware of what behaviors may be flagged

They may not understand what behaviors are acceptable and what may be flagged by the proctoring solution or live proctor.

Unfamiliar with how interactions with a proctor will go

Potentially interacting with a proctor can be nerve-racking, especially if the test taker hasn’t never experienced it before.

4. What can help reduce test anxiety?

When you create a proper test environment and prepare learners beforehand, they report that a live proctor can actually reduce anxiety.

Describe how online proctoring works

A basic understanding of how online proctoring works goes a long way. Give learners a high-level overview of how the online proctoring software works and what they can expect before, during, and after the exam.

Explain what behaviors may trigger flags from the proctoring platform

Test takers need to know what behaviors are appropriate compared to those that can trigger a flag. 

For example, here are the things test takers think might get flagged (none of these actually cause flags in Honorlock):

Offer practice exams

After they understand the basics of how online proctoring works and what behavior is acceptable, let them use it.

Practice exams provide learners with the opportunity to get comfortable with using the online proctoring platform, making sure their technology works, and interacting with a live proctor.

Show them where to find support

Make sure test takers know where to find support if they need it. Ideally, live support will be available 24/7 without having to leave the exam window. 

5. How does remote proctor training help with test anxiety?

How proctors are trained is crucial for helping reduce test anxiety. They need the ability to identify symptoms of test anxiety and stress and how to positively interact with test takers during the proctored tests.

Identifying symptoms of test anxiety and signs of stress

Proctors should be trained to spot physical behaviors and signs of stress. Test anxiety symptoms can include things such as lip licking, excessive throat clearing, propping the head up, and touching or rubbing the face. 

Positive interactions

Once physical signs of stress and anxiety are identified, proctors need to understand how to best interact with a test taker. This includes approaching a them in a helpful manner and then having the correct training and tools to help alleviate any stressful situation while decreasing the risk of confrontation. 

Honorlock’s remote proctoring team received training from a nationally certified counselor to learn how to de-escalate test takers who are stressed or anxious and reduce anxiety so that they can continue taking the exam.

Positive interactions with a proctor can have a lasting impact on reducing test anxiety. In fact, a test anxiety survey found that 100% of test takers who interacted with an Honorlock proctor responded “Yes” to the interview question, “Did the proctor make you less anxious?”

Applying these key learnings can help build confidence and prepare learners to perform their best on exams.

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UF Warrington College of Business Proctoring Testimonial

University of Florida Warring College of Business Customer Testimonial

Naz Erenguc

Director of Admissions
Warrington College of Business, University of Florida

“Honorlock helps us get to the core of our mission here at Warrington: being able to offer an MBA to just about anybody. Having a proctoring service focused on diversity, equity, and inclusion made choosing Honorlock an easy fit for us.”

At the University of Florida’s Warrington College of Business, student experience means everything.

As you can imagine, exceeding the needs of nearly 2,000 graduate and 5,000 undergraduate students, whether on campus or online, takes ongoing effort to evolve, adapt, and improve. And it’s even more challenging with various faculty needs and considering how quickly educational technology changes.

But for many at Warrington, the online teaching and learning experience hinges on four key elements:

  • Flexibility – accommodating busy schedules and offering different ways to teach and learn
  • Usability – removing technology hurdles to create a better learning experience
  • Credibility – protecting reputation and academic integrity 
  • Accessibility – providing an equitable learning experience for every student


“When you think about our education and how diverse our student population is, we need to be able to ensure flexibility so that students, who are coming from all different walks of life, thrive in our programs,” said Naz Erenguc, Director of Admissions for the Warrington College of Business at the University of Florida.

Whether it’s watching a lecture during their lunch break at work or taking an online exam at 2 a.m. over the weekend, Warrington provides its students with flexibility that works with their schedule. 

While this flexibility is essential for busy students, faculty need to know that students can get the support they need and that academic integrity is still protected. 

To provide this, Warrington uses Honorlock’s online proctoring software and services. With Honorlock, faculty have flexible online proctoring tools that protect academic integrity, and students can take online exams and get live support 24/7/365.

“A support staff that you can contact 24/7 that has been trained in de-escalation has been an aspect of Honorlock that we feel has really set this proctoring service apart from others.”


With educational technologies today, online courses can replicate just about anything done in the classroom. But ease of use and usability are crucial for any technologies used in distance learning, especially online exams. 

“Taking the exam is already a super stressful environment for a student. So, how can we take any part of that stressful environment out of the equation?” Erenguc said. 

One way is with easy-to-use online proctoring software that integrates directly with the LMS and third-party exam platforms. This way, students don’t have to worry about downloading bulky software or having additional logins and passwords to remember.

But even if it’s easy to use, the wrong approach can lead to an invasive experience that creates unnecessary stress for students, “Many other proctoring services have a box where somebody is watching you actually take an exam. I can’t imagine anything more stressful,” she explained. 

But Erenguc said Honorlock takes a different approach to online proctoring, “it’s unique because it uses AI with human review… It’s geared toward the student experience. That in itself is a huge differentiator.”

What’s the proctored exam experience like for students and faculty using Honorlock?

  • Other than a few clicks, it’s basically the same experience they’re already familiar with.
    • Students install a browser plugin (no bulky software to download), then log into the LMS and launch the proctored exam.
  • Faculty create exams in the LMS like they normally do, pick which proctoring tools to use, and then review reports and recordings in the LMS after exams are complete.
  • Honorlock’s AI monitors student behavior during the exam.
  • If the AI detects any potentially problematic behavior, it alerts a live proctor.
  • Once alerted, the proctor can review the situation before deciding whether to intervene and address it or not.

Honorlock’s blended proctoring approach keeps the human touch by delivering a non-invasive testing experience that’s proven to reduce student test anxiety.


Warrington is one of the best business colleges in the nation, and its online MBA and bachelor’s degree programs are ranked in the top five. 

Why does Warrington’s online programs achieve this ranking? By providing a rigorous, forward-thinking curriculum within an online environment that is engaging, innovative, and accessible. 

One component that helps ensure the academic rigor of Warrington’s online courses is the use of Honorlock’s remote proctoring services, which create a fair test environment that protects reputation and encourages academic integrity.

In addition to all the benefits of blending AI with live proctors, Erenguc highlighted two features that differentiate Honorlock from other proctoring services.

Search & Destroy to protect test content

Faculty spend a lot of time and effort developing quality test questions, and they need to know that questions aren’t being shared on the internet. “Speaking from personal experience as a faculty member, there’s nothing more nerve-wracking than when you see an exam or exam questions have been leaked,” Erenguc said.

Honorlock’s Search & Destroy technology searches the internet for leaked test content and gives faculty the ability to send a takedown request with a single click.

Having that quick ability to make sure that when you’ve uploaded an exam, none of those questions have been compromised is important to the teaching and learning process.”

Advanced exam reports to better understand student engagement

“From a faculty perspective, it’s really important to understand what questions students are spending more time with or less time, and figuring out at what point students are having hiccups.”

Honorlock’s remote proctoring platform collects extensive data during the exam and provides faculty with easy-to-read reports and time-stamped recordings within the LMS dashboard.


“It’s important that every student that comes through our doors understands that we’re committed to inclusion, diversity, equity, and access,” Erenguc said.

From online course design to any software and technologies used, Warrington ensures accessibility and access from all angles. 

Erenguc noted that Honorlock’s online proctoring software plays a vital role in these efforts, “Honorlock helps us get to the core of our mission here at Warrington: being able to offer an MBA to just about anybody.”

Aside from meeting and conforming to accessibility compliance standards like ADA, Section 508, and WCAG 2.1 AA, Honorlock also provides faculty with customizable exam settings and the ability to provide student accommodations. 

All of this means that every student, regardless of condition or situation, has equitable access and the ability to take online exams.

“Having a proctoring service that is also focused on diversity, equity, and inclusion made choosing Honorlock an easy fit for us because it was already so integral within the culture here at the Warrington College of Business.”

Continuing to improve the learning experience with Honorlock proctoring

Warrington continues to use Honorlock online proctoring because it complements and improves online teaching and learning as a whole, “It was an easy selection for us. From the student experience, from the faculty experience, from our teaching and learning center, Honorlock is something that we continue to use because we believe in the product.”

Want to see Honorlock in action? Schedule a demo.

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About the Warrington College of Business at the University of Florida

The Warrington College of Business is one of the nation’s premier business schools. As a part of a Research 1 institution, Warrington is dedicated to an extensive research agenda in addition to cultivating the young minds of our future leaders of industry. The College is comprised of the Heavener School of Business, the Fisher School of Accounting, and the Hough Graduate School of Business. Together, these three entities provide a full and enriching business education experience that not only prepares our students for business success, but enables them to thrive in the global economy.

What is Blended Proctoring?

Article with infographic about how blended proctoring works

Ever heard of blended proctoring? When done the right way, it’s the one of the most effective way to proctor online exams.

But you have some other options to protect your exams (listed below). Most check the box. Some cover the basics. Few do it all.

What is online proctoring - comparing services
Which option sounds like the best way to proctor online exams?

Unless you prefer distractions and spending money on software that doesn’t really do what you need, a blended approach is the best way.

What is blended proctoring?

Blended proctoring is an approach that combines AI with human review to protect academic integrity and prevent cheating, reduce test anxiety, and provide more options to assess knowledge.

How does proctoring work with a blended approach?

AI proctoring software monitors behavior

Various proctoring tools for online exams monitor for potentially dishonest behavior, such as exiting the screen or having unauthorized resources in the room.

The proctor software alerts a human if it detects any issues

Ideally, the software will allow the proctor to review the situation in an analysis window before deciding whether to intervene or not. 

Review the proctored exam results in the LMS

After the proctored testing is completed, instructors should be able to review reports and time-stamped recordings in the LMS.

Common proctoring tools for online exams

Video monitoring: uses the webcam to monitor behavior, verify ID, and check for unauthorized resources.

Sound detection: AI proctoring software detects any sounds. This includes important sounds like voices and unimportant noises, like sneezing or a doorbell ringing.

Browser lockdown: entry-level remote proctoring software that prevents access to other browsers and certain keyboard functions.

Advanced online proctoring services and tools

The online proctoring services and tools below are exclusive to Honorlock, the first company to blend AI with human review.

But what is Honorlock?

Honorlock is an innovative online exam proctoring company for higher education and corporations.

Honorlock provides these online proctoring services and tools at no extra cost:

Test content protection: unlike other similar proctoring tools, Search & Destroy technology scours the Internet automatically to identify leaked test questions, and if it finds any, you can send one-click takedown requests.

24/7/365 proctored exams with live support: scheduling isn’t needed with Honorlock because proctored online exams and live US-based support are available on-demand.

Detects cell phone use:  proctoring software can detect when test-takers try to use cell phones or other devices to access test bank content during exams.

Smart voice detection: This Honorlock feature is different from sound detection because it listens for specific keywords and phrases (like “OK Google” or “Hey Siri”), creates a transcript, and alerts a test proctor.

Who uses blended proctoring?

Blended proctoring is typically used in higher education and professional education.

Proctoring for higher education

Higher education uses online proctoring for things like assessments in online courses or blended courses, authentic assessments, entrance exams, and even high-stakes testing.

Proctoring for professional education

Common proctoring uses in professional education

Invest in proctoring that does it all

Don’t spend time and money on a proctoring platform that doesn’t do what you need. Honorlock helps protect academic integrity while creating a better test experience that offers more ways to assess knowledge and supports successful online teaching and learning.

See how blended proctoring works with Honorlock
Fill out the form below to get in touch

5 questions to consider if you aren’t proctoring online exams

Top questions to consider if you aren't proctoring online exams

If you aren’t using online proctoring (or just not using the right kind), you may be giving an unfair advantage to some test-takers and missing out on opportunities to test knowledge in nontraditional formats – even in a remote environment.

While most approach their online exams with integrity, some take advantage of unauthorized resources that are available in a remote testing environment, gaining an unfair advantage over others – maybe even unknowingly or innocently. 

These unauthorized resources can include things like: notes and textbooks, or using cell phones and searching the internet during exams, which puts the academic integrity of your online exams at risk.

Consider these questions if you:
  • Do not use any online proctoring services or services
  • Only use browser lockdown software
  • Only use automated proctoring software (no human proctors) or live proctoring services (one proctor watching multiple test-takers at once)

How would you know if a test taker uses a cell phone to look up answers?

Without online proctoring software, test takers can use cell phones and other devices to look up answers during the test.

Browser lockdown software can’t detect cell phones, and some remote proctoring companies rely on live proctors seeing the cell phone to “detect” it. 

Does it really work? Eh, not always. It’s pretty easy for a proctor to miss the cell phone because they may be watching a dozen test takers at once and the phone may be used out of view of the webcam.

So, how can proctored exams detect phones?

Unless you want to rely on a busy proctor seeing a phone, consider using Honorlock’s online proctoring platform to detect cell phone use.

How can Honorlock detect phones?

Honorlock’s online proctoring software can detect when test takers attempt to use cell phones or other devices to access test bank content during the test.

If it detects cell phone use, it alerts a test proctor to enter the test session and address the situation. It also flags the behavior for the instructor to review in a report after the proctored exam.

See how Honorlock can detect cell phones

How would you know the person taking the test is the same person getting credit for the class?

If you can’t verify the test-taker’s identity, you may be giving credit where credit is not due.

Without proctoring tools for online exams, your options are limited.

  • The good news: most online proctor companies offer ways to authenticate ID.
  • The bad news: it can be a complicated, time-consuming process that may put your data at risk.

Be sure that the online proctor companies you evaluate offer a quick, easy, and secure way to authenticate ID.

How does Honorlock’s proctoring platform authenticate ID?

In about a minute, the online proctoring platform captures a picture of the test-taker along with their photo ID to authenticate identity.

That covers the quick and easy parts, but what about security?

From our technology for remote proctoring to ongoing employee training, Honorlock takes a security-first approach in everything we do, including ID authentication.

Our remote proctoring software does not use face recognition or other biometric technologies (e.g., fingerprints or voiceprints) to identify test takers, and it doesn’t identify individual faces, store facial elements, or match faces to a database.

Learn about ID authentication with Honorlock

Are any of your test questions leaked online?

Have you ever found your test questions leaked on the internet? It’s pretty annoying, right?

Online forums (e.g., Reddit & Quora) and homework help sites (e.g., Chegg & Quizlet) have made it all too easy to find and share your test content.

How can you find leaked test content?

You basically have three options to find leaked test content:

  1. Copying and pasting each test question into the search engine, one-by-one, and reviewing tons of results

  2. Using basic proctor software to manually select questions you want it to search for

  3. Searching the internet automatically for all of your leaked test questions in a few minutes with Honorlock’s Search & Destroy technology for remote proctoring

Here’s how Honorlock’s Search & Destroy proctoring technology works

After enabling Honorlock’s online proctor software, Search & Destroy automatically scours the internet for all of your test questions in a few minutes. A simple report shows if leaked content is found and then you can send takedown requests with one click.

See how Search & Destroy works

What if you could remotely proctor hands-on assessments in an online environment?

Whether traditional questions (multiple-choice, etc.) or non-traditional formats (see below), Honorlock helps you customize the proctoring tools and settings needed to protect nearly any assessment activity.

Non-traditional activities that can be remotely proctored using Honorlock:

Open-book questions

Test takers have access to specific physical resources (e.g., textbooks) and/or digital resources (e.g., online research journals) during the exam, while all other resources are prohibited.
See how to proctor open-book exams with Honorlock

Handwritten math problems & essays

Test takers complete handwritten math problems and essay responses using pen and paper.
How to proctor handwritten math problems & essays

Using software to complete tasks

Software like Microsoft Excel and Quickbooks can be used to complete real-world tasks during online exams.
Learn how Honorlock remotely proctors software use during an exam

Online presentations & demonstrations

Using the webcam to conduct presentations and demonstrations in a remote environment.
See how to proctor online presentations & demonstrations

What if you could reduce test anxiety with remote proctoring software?

Test anxiety is common, especially in an online environment. A university survey showed that 64% of test takers agreed that “taking an online test makes me nervous.”

But the good news is that the same survey showed that Honorlock’s blended proctoring solution, which combines AI and human review, reduced test anxiety.

Test anxiety survey results summary after taking online proctored exams using Honorlock:

  • 6% decrease in test anxiety between their first & second proctored exams
  • 15% decrease in anxiety associated with the statement, “Thoughts about the proctor interfered with my concentration.”
  • 100% felt less anxious after interacting with an Honorlock proctor

Download the full anxiety survey eBook here

Online proctoring FAQ

What is online proctoring?

Online proctoring means monitoring test taker behavior with software and/or services to create a fair and equitable test environment that protects exam integrity.

Common online proctoring tools include: video monitoring, browser lockdown, audio monitoring, and ID verification. 

Some online proctor companies, like Honorlock, offer advanced tools that:

  • Detect cell phones and voices
  • Find leaked test content automatically
  • Combine software with human review
  • Proctor exams online with live US-based support 24/7/365

Why should you proctor exams online?

Most assume that online exam proctoring is just to catch cheating, but it does much more. 

In addition to preventing cheating, online proctoring is a strategic advantage and fundamental piece of distance learning that helps:

  • Instructors customize exams
  • Support test takers and reduce test anxiety
  • Assess knowledge with different question formats
  • Protect reputation and scale online testing
  • Provide flexibility to take proctored exams 24/7/365

What industries use online exam proctoring?

Online exam proctoring is often used in higher education and by organizations offering professional education programs.

Online proctoring in higher education

Universities and colleges use online proctoring services and software for: 

  • General testing needs for online courses
  • High-stakes exams, like midterms and finals
  • On-campus testing centers
  • Entrance exams

Online proctoring for corporate and professional education

Organizations of all sizes typically use proctored exam platforms and services for: 

How does online proctoring work with Honorlock?

Honorlock’s blended online proctoring solution combines AI software with human review. 

Here’s how it works:

  • Honorlock’s proctoring platform integrates directly with the LMS, which means:
  • Instructors create exams like they already do, then select the remote proctoring tools and settings they want to use.
  • Test takers log into the LMS like they normally do (no extra logins or passwords), verify ID, launch the proctored exam, and get live support 24/7/365.
  • The online proctoring software monitors exams and alerts a proctor if it detects potentially problematic behavior.
  • Once alerted, they can review the situation in an analysis window to determine whether or not to intervene and address the situation.
  • After the proctored exams are completed, instructors can access reports with timestamped recordings within the LMS.

Honorlock provides the best way to proctor exams online for a few reasons:

  • Our remote proctoring platform integrates directly with the LMS, which makes it easy to use because it’s basically the same test environment
  • AI with human review protects academic integrity with a human touch
  • Proctored exams with live support can be taken 24/7/365
  • It reduces test anxiety because there are fewer distractions and test takers aren’t being watched the entire time

Why is Honorlock the best online proctoring software?

According to peer-to-peer review site, G2, Honorlock is the best online proctoring software because it’s easy to use, simple to set up, and live, US-based support is available 24/7/365.

Our online proctoring services and software create a better test environment that brings integrity, humanity, and confidence to online testing without sacrificing security or academic integrity.

Ready to proctor exams online with Honorlock?
Fill out the form to see how Honorlock’s test proctoring software & services work