Customer Testimonial

Western Piedmont Community College Enhances Student-Centered Testing with Honorlock

Aerial photo of Western Piedmont Community College buildings

Western Piedmont Community College (WPCC) selected Honorlock for seamless LMS integration, exceptional support, and to dramatically improve the experience for students and faculty, ultimately fostering a more confident and effective online learning environment.

Challenge

WPCC critically needed a reliable proctoring solution that offered strong support, seamless LMS integration, and a better experience for both students and faculty.

Solution

Honorlock’s AI + Live Pop-In^Ⓡ offered a seamless, student-friendly experience with fast, reliable support, proving to be a pivotal shift for the institution.

Results

WPCC reports zero complaints from students or faculty, high satisfaction, and robust confidence for future growth and evolving learning environments.

Challenge: Support and Simplicity Were Non-Negotiables

Western Piedmont Community College, recently recognized for Exceptional Institutional Performance by the North Carolina General Assembly, serves approximately 2,000 students pursuing associate degrees, transfer pathways, and workforce credentials.

When WPCC, a recognized leader in the North Carolina Community College System, sought a new online proctoring partner, they prioritized ease of use, exam security, and, above all, reliable, responsive support.

“We needed something that just worked for faculty and for students,” said Emily Nestor, Director of the Center for Teaching and Learning at WPCC. “Support was one of the most important things to us.”

Previous proctoring tools had not met their needs, leading to frequent challenges such as poor user experience, complexities during onboarding, and a lack of timely support, issues that ultimately reached the president’s office. This not only frustrated users but also created significant administrative burdens.

Solution: Seamless Experience, Exceptional Support

WPCC piloted Honorlock’s AI + Live Pop-In® proctoring in Fall 2024. What started as a budget-conscious trial quickly transitioned into a full commitment.

“Honorlock worked directly with OpenLMS to make sure we were ready. That partnership made all the difference.”
— Emily Nestor, Director of the Center for Teaching and Learning

“I originally was leaning toward the lowest-cost option,” Nestor admitted. “But once we tried the live proctor pop-in, we didn’t want to go back. It’s an asset to our students.”

Both faculty and students embraced Honorlock’s intuitive setup and minimal disruption. The decision to use Honorlock was also influenced by its rapid integration with WPCC’s Learning Management System (LMS), Open LMS, which was successfully completed in time for the beginning of the fall term.

Results: A Trusted Partner for the Road Ahead

“Honorlock stood out immediately. The support was exceptional from day one, and the platform was easy for students and faculty alike,” Nestor said.

With full deployment planned for Fall 2025, WPCC anticipates that Honorlock will enhance testing integrity, reduce student stress, and ensure a seamless experience for years to come.

Over the past year, WPCC administered 1,021 proctored exams using Honorlock, taken by students in 16 states and 2 countries. This protection played a vital role in safeguarding exam integrity: the platform prevented navigating away from the exam in 40.6% of sessions, blocked copy/paste actions in 18.6%, and restricted browser extensions in 11.07%, with Grammarly as the most commonly blocked extension.

Even as the North Carolina Community College System explores a transition to a new LMS, WPCC is confident in Honorlock’s flexible integrations, which will ensure continuity

“Knowing we can move to another LMS without skipping a beat gives us peace of mind,” Nestor said.

Perhaps most telling? “We haven’t had a single complaint from students or faculty,” she added. “That says a lot.”

“We’re big advocates of Honorlock,” Nestor concluded.

Honorlock is proud to partner with WPCC to support accessible, secure online learning, now and into the future.

WPCC At-A-Glance

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Customer Testimonial

Northern Virginia Community College Elevates Equitable Online Learning with Honorlock

Northern Virginia Community College (NOVA), the second-largest multi-campus community college in the U.S., needed a scalable, student-friendly proctoring solution that could scale to keep pace with its rapid online growth while supporting academic integrity across diverse course modalities.

Challenge

NOVA needed a scalable, student-centered proctoring solution for its rapidly growing online programs.

Solution

NOVA adopted Honorlock’s AI + Live Pop-In^Ⓡto align with its equitable, exceptional education mission.

Results

Honorlock reduced friction, restored faculty trust, and elevated the online learning experience.

NOVA At-A-Glance

Public, multi-campus community college in the D.C. suburbs

2nd largest multi-campus community college in the US

80,000+ students served each year

180+ countries - a diverse learning community from around the globe

75+ Years - Long-standing distance learning program since 1975

25%+ enrollment growth in NOVA online in the past year

Challenge: Rapid Online Growth Revealed Gaps in Equity and Trust

As the second-largest multi-campus community college in the U.S., NOVA serves an incredibly diverse student population in age, background, and learning modality. The school offers everything from asynchronous courses to hybrid and hyflex formats, and its rapid 34% growth in online asynchronous enrollment over three years created a critical need: a flexible, accessible, and trusted proctoring partner. Previous proctoring tools introduced significant friction, leading to:
Scheduling barriers that hindered student flexibility
Unnecessary student anxiety around proctored assessments
Limited scalability across its 80,000+ students
Accessibility issues, particularly for Chromebook users
Faculty distrust in the effectiveness of the tools leading to concerns about academic integrity without adequate support or data
Administrator bandwidth challenges as they grappled with troubleshooting instead of strategic planning
The prevailing solutions lacked the behavioral nuance, ease of use, and holistic coverage required to align with NOVA’s mission of equitable and exceptional education.

“We’re looking to be the gold standard for everything. Excellence is part of our culture, and Honorlock will bring us one step closer to excellence.” — Dr. Cynthia Pascal, Associate Vice President of eLearning

Solution: Honorlock’s AI + Live Pop-in® for Scalable, Student-Centered Proctoring

NOVA selected Honorlock’s AI-enhanced Live Pop-In® proctoring solution to align with its commitment to equitable, exceptional, and transformational education. Unlike legacy tools, Honorlock offered a growth-minded, student-centered approach that emphasized behavior change and academic integrity, not punishment.
Honorlock aligned with NOVA’s core values by providing:
Flexibility for diverse learning modalities (asynchronous, hybrid, HyFlex)
Student-centered experiences that reduced anxiety and barriers
Essential guardrails to support academic rigor without increasing complexity.
Faculty appreciated Honorlock’s meaningful control over proctoring parameters, including the ability to customize settings per exam, per course, or at the enterprise level, and receive validated flags reviewed by certified proctors, ensuring accurate and relevant incident reporting.

“We’re empowering ourselves with a growth mindset. Honorlock gives us solutions that reflect that.”
— Caryn Sever, Director of Instructional Design and Development

Honorlock’s intuitive integration with Canvas and responsive customer support helped NOVA quickly scale its pilot program. Faculty praised Honorlock’s intuitive setup, flexible integration with Canvas, and the ability to maintain exam security without sacrificing accessibility. With Honorlock, proctoring evolved into a partnership, not a policing mechanism. Students faced fewer barriers, and faculty reported stronger confidence in exam outcomes.

Results: Elevated Integrity, Empowered Faculty, and Transformed Support

Faculty Confidence and Buy-In

Honorlock is helping NOVA redefine proctoring as a pathway to trust and transformation. Since the pilot launched, adoption has expanded, even winning over previously skeptical departments like chemistry and physics. With Honorlock, faculty reported stronger confidence in student performance and the integrity of online exams.
Faculty surveys revealed overwhelming support:
4 out of 5 faculty report being pleased with Honorlock.
70% recommend continuing the use of Honorlock across NOVA.
Only 5% opposed (most had not participated in training), showcasing broad acceptance.
These qualitative findings are backed by significant Honorlock usage over the past year:
53,352 total exam sessions

565 active courses

2,084 active Honorlock-enabled exams

11,013 active exam takers

Better Student Experiences, Fewer Barriers
Honorlock’s ease of use, especially for Chromebook users, contributed to improved accessibility and smoother student testing experiences. Additionally, fewer students opted out of Honorlock and expressed fewer concerns than with previous proctoring solutions.
With NOVA’s diverse student population, Honorlock provided flexibility for students to successfully complete proctored exams in 46 states and 81 countries, truly supporting global accessibility.

“The Honorlock Analytics Hub^TM helps us tell our story. It shows that our students have academic integrity—and helps us refine our course design.”

– Caryn Sever, Director of Instructional Design and Development

Customer Support that Truly Shows Up

Equally impactful was the exceptional support NOVA received from the Honorlock team. Unlike previous solutions that left faculty and students stranded, Honorlock delivered consistent, compassionate customer service in real time. NOVA faculty and administrators consistently praised Honorlock’s responsive, empathetic support, especially during stressful exams.

“It’s the empathy that sets Honorlock apart. Our students are anxious enough; having someone actually respond and care made all the difference.”

Caryn Sever
Director of Instructional
Design and Development

From Policing to Partnership: The Integrity Funnel™

Honorlock’s proctors serve as early behavioral mediators, enabling conversations rather than consequences. This proactive approach has allowed NOVA’s online learning team to reclaim time and focus, no longer consumed by troubleshooting.

“We’re empowering both students and faculty with a better, more human-centered proctoring experience.”

– Caryn Sever, Director of Instructional Design and Development

NOVA’s Integrity Funnel^TM reflects the proactive shift from surveillance to student support and success. Highlights include:
In 41% of exam sessions, Honorlock prevented instances of possible academic dishonesty.
Only 18% of exam sessions included potentially high-risk behaviors, demonstrating effective deterrence.
89% of exam sessions were completed without incident, showcasing student responsibility.
Only 12% of exam sessions were reported to faculty for review, showing Honorlock reduces escalations and saves faculty time with human-validated violations.
Further reinforcing student responsibility and academic integrity, the most commonly blocked extension at NOVA online was Grammarly, which was only presented in 2,500 sessions or less than 5% of all exam sessions over the past year.

Scaling a New Standard of Excellence

The move to Honorlock has been so successful that NOVA’s administrative council unanimously voted to extend the pilot into the summer semester and beyond. As NOVA continues its upward trajectory, Honorlock remains a key lever in scaling excellence across all campuses, ensuring every learner has a fair, supported path to success.

“Honorlock is intuitive, affordable, and offers a gold standard of care.”

– Caryn Sever, Director of Instructional Design and Development

As NOVA continues to grow, Honorlock remains a strategic partner in transforming student support, protecting integrity, and setting a statewide standard in online learning excellence.

“Honorlock is not just working, it’s helping us lead.”

Dr. Cynthia Pascal
Associate Vice President of eLearning

Schedule a Demo

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Customer Testimonial

Docebo University Scales Customer Certification and Cuts Costs with Seamless Proctoring from Honorlock

Challenge

As a global leader in enterprise learning technology, Docebo delivers high-impact training to employees, customers, and partners through its AI-powered learning platform. A key part of that effort is Docebo University (DU), an education hub that helps customers become experts in building, launching, and growing their own customer education programs.

Key Results

✅ Same-day, productized integration
✅ $50K+ annual time savings
✅ 45,000+ learners supported
✅ No coding, no learner disruption
✅ Elevated certification experience

To protect the integrity of its Docebo Pro Certification program, DU needed a reliable and scalable proctoring solution. The experience with their previous provider was cumbersome and time-consuming. Implementation required 16 weeks of complex configuration, and ultimately the DoceboU team resorted to manually proctoring exams—consuming approximately 20 hours of administrative time per week and providing a less-than-ideal experience for learners.

Solution

Docebo turned to Honorlock to partner on a proctoring solution that would directly integrate within the Docebo platform. The result was a same-day, plug-and-play setup—no custom coding, no messy configurations, and no disruption to users.
With Honorlock, proctoring became seamless for both learners and administrators. Test takers could access their certification exams without additional logins or instructions, while the DU team benefited from minimal oversight requirements. Honorlock’s AI-powered in-browser technology, combined with its live proctors, ensured exam integrity with a user-friendly experience.

Results

DU now serves over 45,000 learners, offering streamlined certification exams without the operational drag of their previous proctoring solution. Administrative hours dedicated to proctoring dropped significantly, resulting in over $50,000 in annualized savings. The simplified workflow allowed the DU team to focus on improving educational content and engagement rather than managing proctoring logistics.
With Honorlock, DU dramatically reduced the operational overhead of managing exams and delivered a better experience for its rapidly growing learner base.

DU now serves over 45,000 learners, offering streamlined certification exams without the operational drag of their previous proctoring solution. Administrative hours dedicated to proctoring dropped significantly, resulting in over $50,000 in annualized savings. The simplified workflow allowed the DU team to focus on improving educational content and engagement rather than managing proctoring logistics.
With Honorlock, DU dramatically reduced the operational overhead of managing exams and delivered a better experience for its rapidly growing learner base.

$50,000+ in annual administration savings
20+ administration hours per week reallocated to high-value work
Scaled to support 45,000+ learners
Improved learner satisfaction and reduced support requests
Certification scale and integrity are fully protected

“Partnering with Honorlock was a game-changer for Docebo University. We not only freed up our team’s time, but we also elevated the certification experience for the 45,000 learners we serve. Honorlock helped us deliver on our commitment to continuously improve the customer experience while scaling with confidence.” — Melissa Kruminas, Senior Director of Learning, Docebo

With the Honorlock integration, Docebo is empowering its customers to build trusted, high-impact education programs—starting with their own.

Want to see how Honorlock works?
Reach out to our team to schedule a demo.

Certifications & Corporate Certifications and Corporate Customer Testimonial

Fair and Accessible Certification Exams: How Honorlock & HCSG Unlocked Opportunities in Food Service

Challenge:

Healthcare Services Group (HCSG) struggled to certify its food service workforce due to unnecessarily complex exams, accessibility barriers, and an unresponsive proctoring provider that hindered candidate success.

Solution

To address these challenges, HCSG launched eLuminate, an independent certification body, and partnered with Honorlock to create a fair, accessible, and user-friendly certification process tailored to the needs of food service managers.

Results

By leveraging Honorlock’s seamless proctoring, Chromebook compatibility, and multilingual support, HCSG and eLuminate dramatically improved certification accessibility and expanded career opportunities for food service professionals nationwide.

Challenge: Streamlining Certification for Food Service Managers

For food service professionals, career advancement often depends on certification—yet unnecessary barriers were making it nearly impossible for many to succeed.
Healthcare Services Group (HCSG) provides essential support services in housekeeping, laundry, dining, and nutrition for the healthcare and education industries. With over 45 years of experience, HCSG has built a reputation for improving operational efficiency, ensuring regulatory compliance, and enhancing financial outcomes for its clients. A key pillar of its success is a strong commitment to employee training and professional development, equipping team members with the skills and knowledge needed to deliver exceptional service.

However, when it came to certifying its workforce for Food Service Manager (FSM) and Long-Term Care Food Service Manager (LTC FSM) roles, HCSG faced significant challenges. Existing certification options were unnecessarily complex, testing skills and knowledge beyond the scope of food service managers. As a result, passing rates among HCSG employees were low, leading to increased assessment costs and frustration among candidates.
Compounding the issue, HCSG’s initial online proctoring provider introduced additional barriers to candidate success. Their initial proctoring platform lacked accessibility and was difficult for candidates to use. Meanwhile, a significant language barrier with the provider’s support further hindered the testing experience. Finally, HCSG felt that their initial proctoring partner was not responsive to their unique needs, leaving them without a viable solution to support their workforce’s growth and certification success.

Solution: A Purpose-Built Certification Program for Food Service Managers

To address the challenges in training, upskilling, and certifying its food service workforce, HCSG established eLuminate, an independent certification body dedicated to enhancing career opportunities within the food service industry. As a wholly owned subsidiary of HCSG, eLuminate was designed to fairly and impartially assess candidates while ensuring they possess the necessary skills and knowledge to excel in their roles. Recognizing the financial burden of failed certification attempts and the unfair difficulty of existing exams, HCSG sought to develop a solution tailored specifically to the needs of food service managers.

eLuminate upholds a commitment to fairness, impartiality, and professional development, certifying any qualified individual who applies and passes the requisite exam—whether they work for HCSG or not. By focusing on the skills essential to food service managers, eLuminate provides a direct and practical pathway to career advancement for individuals in the industry.
By critically reviewing CMS guidelines, eLuminate removed content that was only relevant to registered dietitians, such as Medical Nutrition Therapy (MNT) and microbiology, and streamlined its exams to assess only the knowledge and skills required for food service managers.
eLuminate also ensures that its accredited certifications align with federal regulations, particularly those set by The Centers for Medicare & Medicaid Services (CMS).

“With the pre-existing certification options, HCSG employees had an abysmal pass rate. We were just flushing money down the toilet. They were failing the exam because of the exact knowledge they didn’t need—medical nutrition therapy. That’s the job of a registered dietitian, not a food service manager.”

Jeannie Fissinger
Senior VP, Policy & Training Development
HCSG

The certifications meet the requirements of 42 CFR §483.60(a)(2)(i)(B)&(C), ensuring compliance with federal and state regulations while making the process more accessible for professionals seeking to advance their careers.
Because everyone does not have the opportunity to pursue higher education, eLuminate proudly offers two accredited certification exams to those committed to pursuing career advancement:
Food Service Manager Exam (FSM) – Assesses knowledge and skills in nutrition, food safety, and management in alignment with the latest Food Code and industry standards.
Long-Term Care Food Service Manager Exam (LTC-FSM) – Addresses the more stringent regulations specific to food service managers in long-term care facilities, ensuring compliance with CMS and other regulatory bodies. Successful completion of the FSM Exam is a prerequisite for the LTC-FSM Exam.
To create a seamless and accessible certification experience for their candidates, eLuminate integrated proctoring, testing, and digital credentialing into a streamlined technology ecosystem. Their ecosystem incorporates:
Honorlock (Proctoring)
Caveon (Assessment delivery)
Accredible (Digital credentials)
LearnUpon (LMS & eCommerce)
This seamless integration allows candidates to register, prepare, test, and receive credentials all within one ecosystem, eliminating friction points that previously caused delays and confusion. This tech-driven approach ensures that candidates complete their certification exams online, anytime, with live virtual proctoring that provides both security and convenience. eLuminate’s on-demand digital exam platform removes unnecessary barriers, making the certification process efficient, accessible, and user-friendly.
Key benefits include:
✅ Quick and convenient three-year certifications
✅ Expanded career advancement opportunities
✅ Easily verified and shareable digital credentials
✅ Reduced exam fees for employers and time costs for employees
Accredited by the ANSI National Accreditation Board Personnel Certification body, eLuminate’s certifications meet the ISO/IEC 17024 standard and fulfill the regulatory management component required in most U.S. states. By leveraging cutting-edge technology and industry expertise, eLuminate is revolutionizing food service certification, ensuring that professionals have a fair and achievable path to success.

Results: Breaking Down Barriers to Certification Success

Making Online Certification Accessible for All Candidates

For eLuminate, ensuring a smooth and accessible certification experience was essential—yet their initial proctoring partner created unnecessary challenges that hindered candidate success. Ease of use was a critical factor, as most test-takers were not tech-savvy. According to O*NET, 55% of food service managers have a high school diploma or equivalent, 17% have some college but no degree, and 15% have less than a high school diploma. Many have spent years in hands-on food service roles, but have limited experience with computers. Fissinger shares,

“The people in food service aren’t typically tech-savvy. The tend to more hands-on, so being comfortable taking exams online is essential. Ease of use is a critical factor for us.”
One major issue was device accessibility. HCSG’s previous proctoring platform did not support low-cost Chromebooks, discriminating against those employees who relied on more affordable technology. This limitation disproportionately impacted lower-income individuals who couldn’t afford expensive laptops, creating a financial barrier to career advancement. Fissinger reflects,
“If you have to have a laptop to get certified, that’s a lot of money, period. It’s a barrier for people that are lower income.”
To make matters worse, HCSG’s former provider required strict adherence to scheduling exams and penalized both HCSG and candidates, when exams had to be rescheduled for any reason. As frontline workers, candidates often needed to reschedule because they had to cover a shift at the last minute or an emergency popped up. Over their time with their previous provider, HCSG paid approximately $14,000 in rescheduling fees for their employees. With Honorlock, it’s a moot point. Not only are there no rescheduling fees, but candidates do not need to schedule exams at all— Honorlock provides on-demand proctoring— and can take their exams when and where they are ready. Honorlock saves HCSG significant resources and sets candidates up for success.

With Honorlock, eLuminate was able to eliminate these unfair obstacles for candidates. Honorlock fully supports Chromebooks, which are widely available in HCSG facilities and are the most affordable option for many test takers. The switch to Honorlock led to immediate success, with:
✅ 562 successful exams proctored in just a few months
✅ 99%+ exam initiation success rate
✅ Successful completion of exams in 43 states
eLuminate tracks real-time success from usage to efficacy with the Honorlock Analytics Hubs^TM that offers actionable insights such as “Usage by State,” as seen below:

HCSG realizes significant gains in moving to Honorlock as well. In particular, they value the overall improvements in the testing process, the freedom from scheduling, and the convenience and flexibility of an on-demand solution.
“Using Honorlock has been beneficial. It has eased the concerns of our testers, especially those with testing anxiety. The convenience of allowing employees to test when they are available has been a significant improvement. Testers no longer have to worry about scheduling conflicts or cancellations due to staffing issues. Overall, the entire testing process is much smoother for both the testers and myself. I tested on our previous proctoring systems. I wish I had been able to use Honorlock back then!”
– Laura Llamas | People Development Manager | HCSG

Removing Language Barriers with Clear, Multilingual Support

Language barriers were another critical challenge with their previous proctoring solution. Many test takers struggled to understand verbal directions from the company’s proctors and support agents, particularly when delivered with strong accents, as was typical. Without written instructions to follow, candidates were left confused and frustrated. In short,

“Testers simply didn’t understand what they were being asked to do.“

It was such a significant issue that Fissinger adds,

“People didn’t want to take the test because they couldn’t understand what the heck they were saying.”

“One of the biggest hurdles that we had was that proctor and support interactions were not written, only spoken. Testers didn’t understand what the proctor was saying most of the time, and the proctor would just repeat the sentence over and over.”

Elizabeth Lydon
Credentials Coordinator
eLuminate

Honorlock solved this issue by providing step-by-step written prompts allowing candidates to read, follow, and translate instructions in real time. Honorlock’s chat support enables instant guidance and multi-language support, ensuring candidates can quickly resolve any issues. Lydon explains,
“Honorlock has prompts that show the user exactly how to complete each step. I watch exam session recordings every month, and I can see that the response time is a lot better. The user gets the tools to fix any issues on their own.”
Additionally, Honorlock offers real-time multilingual translation support in over 50 languages, including Spanish, Chinese (Simplified & Traditional), French, German, Arabic, Hindi, and more. The examples below illustrate this feature in Spanish and French. This flexibility drastically improved the test-taking experience and reduced unnecessary delays.

Fast, Reliable Support That Exceeds Expectations

Beyond language accessibility, Honorlock delivered exceptional response and resolution times, creating a seamless experience for eLUMINATE’s test takers. Unlike their previous proctoring provider, where candidates often waited 30-40 minutes just to start their exam, Honorlock’s support team provides:
✅ Response times averaging under 15 seconds
✅ Issue resolution averaging under 7 minutes
✅ 94% satisfaction rate
Lydon attests,
“With Honorlock, it’s instant. Candidates just open the chat, and the proctors are there. The response times are incredible.”
HCSG agrees,
“I have been using Honorlock for a while now, and I have to say I love it. Connecting with the proctor is a breeze and the testers do not experience connection difficulties. Our pass rates have improved because the testing process is quick, simple, and less stressful. The testers are able to take the exam immediately rather than waiting several days to take the exam. It’s convenient and easy to fit into their daily schedules. I highly recommend Honorlock.”
– Jeanne Hanlon-Martinez | RD & People Development Manager | HCSG

A Partner That Listens and Innovates

Finally, eLUMINATE found a true partner in Honorlock, unlike their previous provider, where product improvement was not a priority. Fissinger shares,
“When I worked with the other proctoring company, we’d make suggestions, and their response was always, ‘Oh, too bad! That’s not on our timeline. We’re never going to look at that.’ Meanwhile, the needs—like supporting Chromebooks—were critical for our success.”
Honorlock, in contrast, is continuously improving and values customer feedback. Fissinger adds,
“I value explaining the difficulties we’re having and sharing what we need; then they would address the difficulty and make the product even better. I like that we are able to give input on product development.”
Lydon exclaims,
“What I love about Honorlock is that you folks are constantly making your product better. It’s a great product, and I’m really happy we switched.”
By removing unnecessary barriers, eLuminate and Honorlock are not just helping food service professionals earn certifications—they are creating life-changing career opportunities. Learn more about how Honorlock can do the same for your organization.

Want to see how Honorlock works?
Reach out to our team to schedule a demo.

Certifications & Corporate Certifications and Corporate Customer Testimonial

Honorlock Elevates the Experience for Students, Faculty & Staff Protecting the Integrity of All ASU-Beebe Online Programs

Challenge

Growing online programs necessitated reliable, accessible proctoring that didn’t drain ASU-Beebe resources.

Solution

ASU-Beebe selected an Honorlock full institution license for live proctoring enhanced by AI to eliminate its previous proctoring challenges.

Results

Honorlock improved accessibility, eliminated friction, and strengthened integrity for all online courses.

ASU-Beebe At-A-Glance:

Arkansas State University - Beebe: A two-year, comprehensive community college serving Central Arkansas

Campus locations: Beebe, Heber Springs, Searcy, and Little Rock Air Force Base as well as Online and Lonoke Business Academy

Serving nearly 4,000 students annually, including both college and high school students

Established in 1927, ASU-Beebe is the oldest community college in the state of Arkansas

120+ transfer agreements that guarantee a seamless “2+2” major transfer to a 4-year colleges and universities

2nd largest college in the Arkansas State University System

Nearly a century of transforming lives and building futures across Arkansas

Challenge: Growing Online Programs Necessitated Reliable, Accessible Proctoring That Didn’t Drain Resources

With more than half of its courses delivered online and a growing enrollment of fully online students, Arkansas State University-Beebe required a reliable and efficacious proctoring solution. Students needed a solution that would work with low bandwidth as they struggled to initiate and sustain access to proctored exams due to bandwidth limitations. Additionally, because many students relied on Chromebooks due to affordability and access, Chromebook compatibility was essential. Finally, the distance education team was stretched thin, spending an overabundance of their time supporting students and faculty in facilitating secure assessment.

Solution: Honorlock Live Proctoring, Enhanced by AI, Full FTE License

To overcome these serious challenges, Stephanie Ungerank, Director of Distance Education, searched for a different solution. She recalled, “When I asked my friends at other colleges, Honorlock kept coming up.” To ensure their growing online student population could successfully access and complete proctored exams using Chromebooks and relying on low bandwidth and to reduce the massive support burden on the distance education team, ASU-Beebe chose Honorlock.

Results: Improved Accessibility, Eliminated Friction, and Strengthened Exam Integrity

Honorlock Passed With Flying Colors

The ASU-Beebe Distance Education team put Honorlock to the test. Ungerank shared,

“Honorlock offered a pilot to prove it would work exactly as promised, and it did. I wasn’t expecting that to happen as we didn’t think there would be a solution that could address all of our needs.”

ASU-Beebe intentionally included several math and science instructors who like to proctor nearly every exam, not just midterms and finals. According to Ungerank, they also included faculty who “didn’t like proctoring at all and who weren’t on board” to be part of the pilot.

“100% of pilot participants recommended that we move forward with Honorlock. I was shocked. We tried to break the system. We tried things that normally didn’t work well with students due to internet bandwidth and we had zero issues,”

recalled Ungerank.

Beyond the pilot, she was thrilled with the decision to move to Honorlock. After years of what she described as an “around-the-clock challenge,” directly troubleshooting and supporting students with bandwidth issues, she was finally relieved.
So dramatically different, the incredible experience Honorlock provided was hard to believe. She added,

“I actually wondered, how can Honorlock be this perfect after struggling through years of challenges?”

“Between January and May, we proctored almost 7,000 exam sessions. We had no issues, none. We never had a student reach out because they couldn’t get in or it dropped them.”

Stephanie Ungerank
Director of Distance Education
Arkansas State University-Beebe

A Huge Bonus They Never Saw Coming

After the full implementation of the new solution, the immediate relief Honorlock provided was a pleasant surprise for Ungerank and her team. Her team had become accustomed to working around the clock, especially during final exams. Said Ungerank,
“This final exam period was the first time we did not have to work nights and weekends. We went from troubleshooting hundreds of issues to none with Honorlock. We are thrilled to partner with Honorlock. This was the best decision we could have made.”
Ungerank elaborated,
“Before Honorlock, a lot of work went on behind the scenes to try to make proctoring work for our students. It was just part of what we had to do to drive student success.”
The distance education team chose a solution with which they could empower faculty to configure proctoring themselves, including managing student accommodation needs on a one-by-one basis. Ungerank contrasted her new experience,
“With Honorlock, we don’t have to set up one-off proctoring to meet accommodation needs. We simply include any accommodations within the proctoring settings.”

The level of effort, time, and resources the distance education team had to devote to proctoring was simply not feasible with a growing student population. This all changed with Honorlock.
What is the most significant impact of the dramatic change in experience due to Honorlock? The unexpected gift of getting back one full-time employee! Ungerank explained,

“With Honorlock, we’re paying for a service that just works. We’re getting a full-time position on the distance education team back. Now that she doesn’t have to spend 100% of her time making proctoring work, she can focus on value-added work for our students. There’s so much more we can do.”

“With Honorlock, our instructors can set up proctoring themselves with minimal training. It’s easy. It’s pretty self-explanatory and it only takes a couple of minutes to set up an exam. Instructors like the freedom, autonomy, and ease of use. We don’t have to be involved. It’s a huge win for us.”

Stephanie Ungerank
Director of Distance Education
Arkansas State University-Beebe

Responsive, Reliable, and Consistent Support

Honorlock’s support exceeded the expectations of the distance education team, faculty, and students. From the start, ASU-Beebe noticed a big difference. Ungerank described their onboarding experience,
“Honorlock took the time to make things right and get us started on the right foot. It went a long way for our faculty.”
Honorlock provides a dedicated and responsive Customer Success Manager, as a reliable single point of contact, which changed the game for the distance education team. When ASU-Beebe encountered a bump in the road with Canvas new quizzes, Honorlock stepped up in a big way troubleshooting directly within their Canvas instance, and resolved the issue within a week. Ungerank recounted,
”I was floored by the responsiveness of the Honorlock team. They went above and beyond. It was totally unexpected.”
Finally, Honorlock’s unmatched support provides peace of mind and newfound confidence for faculty and the distance education team alike. Ungerank shared,
“Our faculty truly cares about their students and their success. Now they are confident Honorlock will take care of their students when issues arise. They know their students will be successful, able to do it, and not have a panic attack when they are running low on time because Honorlock is just working. That’s been a really big thing for faculty.“

Elevated Academic Integrity

Not only has their proctoring experience been improved for all stakeholders, but efficacy has also improved. Ungerank added,
“Faculty are actually catching students cheating. That’s not what we are after, but the solution works.”
Now ASU-Beebe is having productive conversations with students regarding flagged behaviors during exams. They know when a student uses a secondary device or attempts to use a prohibited plugin or tool. Even students have reported the difference in these conversations. Often responding,
“I just didn’t expect you to catch it.”
Thanks to Honorlock, ASU-Beebe now has proof of what prohibited behaviors students are attempting during exams and how their proctoring solution protects their exams’ integrity. For example, in the spring of 2024, the number one violation for ASU-Beebe students was using a secondary device.
They also learned that Honorlock prevented students from:
Navigating away from the exam in 817 exam sessions
Copying and pasting exam content in 1,580 exam sessions
Using 729 different browser extensions in 394 exam sessions (including the #1 attempted extension for ASU-Beebe, Grammarly)

Actionable Insights Tell Their Story

Finally, being able to “tell their story” is the icing on the cake. The distance education team has long argued that ASU-Beebe has truly ‘online students.’ They don’t all live in Arkansas and they can’t all come to campus. In addition to serving a large military population with a nearby base and frequent deployments, Ungerank is proud to serve online students of all types who,
“… are truly pursuing an online degree because, without that option, they couldn’t.”
Many ASU-Beebe students are juggling children, activities, and full-time employment but still taking online classes and being successful. They’ve proctored exams for deployed military in an armored car in the field. Ungeranks gushed,

“The Honorlock Analytics Hub™ has helped us tell our story. It truly tells the story of where our students are and what their needs are.”

For the first time, Ungerank and her team can leverage real data—from usage to efficacy—to inform proctoring best practices, improve processes, and ultimately boost student success. ASU-Beebe’s Vice Chancellor for Academics, Dr. Jason Goodner, shared,
“Students who earn their education at a distance at ASU-Beebe experience seamless transitions with our LMS and the software packages our faculty use to deliver course content. Honorlock is no exception. We view Honorlock as a partner in meeting our student success goals.”

Looking back, Ungerank has no regrets. She concluded,
“Partnering with Honorlock was the best proctoring decision for student success.”

Want to see how Honorlock works?
Reach out to our team to schedule a demo.

Customer Testimonial

Future-Proof the Workforce With AI & Employee Upskilling

The advancement of automation, AI, robotics, and machine learning is dramatically changing the nature and number of jobs in the workforce. While companies all over the world are revolutionizing their workforces through automation and AI, many are simultaneously empowering employees and the public to “upskill” and transform their careers within the new landscape.

AI creates uncertainty and opportunities for employees

Technological advances, such as AI, offer the power to improve our lives, increase productivity, and raise our standard of living, but they can also bring about uncertainty and inspire fear, leaving many to wonder, “Will AI steal my job?”

According to PwC’s Workforce of the Future Report, 37% of surveyed workers are worried about automation putting jobs at risk.

According to TODAY at NBC, lifting boxes, loading pallets, and picking and sorting items are just a few examples of things robots do better and faster than humans, with no risk of injury.

According to PwC’s Workforce of the Future Report, 37% of surveyed workers are worried about automation putting jobs at risk.

According to TODAY at NBC, lifting boxes, loading pallets, and picking and sorting items are just a few examples of things robots do better and faster than humans, with no risk of injury.

While automation and robots are replacing many jobs, the outlook isn’t all bad.
According to the same PwC survey:
73% of workers think technology can’t replace the human mind.
74% are ready to learn new skills to remain employable.
With the right skills, workers can get better-paying and more fulfilling jobs.

Companies are investing in future-proofing their workforces

Many companies are retraining employees to place workers on the path to the new roles that AI demands. Vicky Nguyen reports, “By 2025, Amazon will invest 1.2 billion dollars to help more than 300,000 U.S. employees get into higher paying careers through upskilling with free education and training.”
Since launching the Mechatronics and Robotics Apprenticeships in 2020, a free 18-month program offered by Amazon, more than 1,700 graduates now work in tech-focused roles with many achieving pay increases of 40%. Amazon wants to empower anyone who wishes to upgrade their technical career by making access to skills training easy, accessible, and affordable.

Watch NBC Video

With the rapid deployment of Industry 4.0 technologies, many companies face a critical shortage of skilled workers. Amazon’s programs to help workers acquire valuable skills in key areas, such as Reliability Maintenance Engineering, proactively address this common challenge. As a Smart Automation Certification Alliance (SACA), a non-profit organization whose mission is to support workforce development through Industry 4.0 certifications for industrial applications including robotics, IIoT, electrical and mechanical engineering, instrumentation, smart factory systems, and related skills.

Secure & Validate Industry 4.0 Skills

Through SACA’s assessment platform, certification assessments are proctored remotely via Honorlock to ensure integrity and validity. “Honorlock is thrilled to be working closely with SACA and supporting its mission to train and certify current and future workforce members in Industry 4.0 skills and best practices,” said Michael Hemlepp, CEO, Honorlock. “With the integration of Honorlock, SACA is helping companies to offer skills testing at any location, whenever a worker is available, with no scheduling required. This allows SACA to continue validating skills of the talent pipeline and ensure confidence in the talent pipeline.”

Honorlock is committed to professional education, supporting career mobility, and providing companies with flexible and convenient ways to support upskilling employees while upholding certification integrity.

Video: How upskilling is changing the workforce and salaries

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Certifications & Corporate Certifications and Corporate Customer Testimonial Thought Leadership

How UF Realized a Substantial ROI With Honorlock’s Remote Proctoring

Challenge

To uphold academic integrity with a sudden shift to online assessment, the University of Florida (UF) required scalable and effective remote proctoring.

Solution

For their entire FTE, UF turned to Honorlock for a reliable, comprehensive, scalable, and secure proctoring solution.

Results

By partnering with Honorlock, UF realized substantial cost and time savings, pleasing both faculty and students, while upholding academic integrity.

Key insights

$1.14 million cost savings over three semesters
8.5 hours faculty time savings per semester, per course
Proctoring is allocated in their central budget alongside the LMS
Scaled to remotely proctor exams for more than 63,000 students across 5,000 courses in a matter of days
Contracted for remote proctoring of exams for full FTE

UF at a glance

Top 5 Public University in the U.S. News & World Report
The only university in Florida that belongs to the Association of American Universities, the top 64 research institutions in the U.S.

No 1 in the U.S. News & World Report for best online undergraduate program in the nation

55,781 enrolled students

94 undergraduate programs

228 graduate programs

Challenge: Ensuring academic integrity amidst uncertainty

The University of Florida (UF), like many academic institutions, faced significant challenges when the COVID-19 pandemic disrupted traditional education models.
With the sudden need to move 5,000 courses online and administer exams to more than 63,000 students, UF initially leveraged a mix of proctoring solutions.
However, the challenges presented by the global pandemic required a more comprehensive and scalable proctoring solution.

Solution: Honorlock remote proctoring for Full FTE

For their entire FTE, UF turned to Honorlock for a reliable, comprehensive, scalable, and secure remote proctoring solution.
UF’s decision to partner with Honorlock for their entire FTE was driven by several key factors: scalability; effective, secure proctoring tools to protect exam integrity; cost savings; and the convenience and flexibility needed by both students and faculty.
Three years later as learning returns to campus, UF continues to use Honorlock for all students.

Results: Enormous ROI, an essential partnership

Scalable, affordable, proctoring for all

One of the primary considerations was the ability to scale affordably without passing the cost onto students, according to Brian Marchman, University of Florida Assistant Provost and Director of Distance & Continuing Education. Marchman led the charge and emphasized the importance of finding a remote exam proctoring solution that wouldn’t burden students financially.
“We had not planned in our budget for any way to pay for this, so we had to find the funds and not put it on the backs of students, and they [Honorlock] were able to make it work for us. We were over a barrel, and they didn’t take advantage of that,” Marchman noted.
The issue of how institutions budget and allocate resources to support online learning is crucial for the future. According to Marchman, rather than seeking additional funding, UF evaluated existing budgets and found ways to redirect funds from outdated or unnecessary facilities and programs to online learning solutions. This allows them to fund online learning innovations with their existing central budget, without requesting additional money.
Honorlock enabled UF to scale affordably without passing the cost onto students.

Cost & time savings

The partnership with Honorlock not only provided a scalable solution but also resulted in substantial cost savings for UF.
Over three semesters, UF saved an impressive $1.14 million, a significant achievement that earned recognition from Florida Tax Watch.
“This would not have been possible without an effective partnership between Honorlock and the university,” Marchman said.

“This would not have been possible without an effective partnership between Honorlock and the university. Honorlock allows faculty to focus on what they do best, teach.”

Brian Marchman
University of Florida Assistant Provost and Director of Distance & Continuing Education

“Honorlock allows faculty to focus on what they do best, teach,” Marchman said, “The
time savings reaped by faculty is an estimated 8 1/2 hours per semester per course. That’s nearly three weeks worth of class time returned to the faculty member to focus on instruction and student engagement rather than monitoring assessments or reviewing incident reports.”

Protecting exams & upholding academic Integrity

Honorlock’s innovative approach to remote exam proctoring, which blends human proctors with AI monitoring, played a significant role in its selection by UF because it’s secure, non-invasive, and offers various tools to protect exams from start to finish.
Honorlock’s artificial intelligence monitors exam sessions and alerts a live proctor who can review the situation and intervene if necessary. Otherwise, the student won’t be interrupted and they do not feel like they are being watched while they take their exam, “eliminating the ‘creepy’ factor of live proctoring.”
“We don’t just say we’re proctoring exams; we mean it. We don’t just give it lip service and partial effort. We want students to know their stuff and be able to prove it. Honorlock has been able to help us make that a reality,” Marchman explained.

Convenience & faculty satisfaction

Continuing with online assessments and remote proctoring beyond the pandemic was driven by flexibility and convenience for both students and faculty. Faculty members observed the success of the proctoring system, even those who were initially skeptical, according to Marchman.
It also allowed faculty more time for teaching, eliminated support wait times, and addressed privacy concerns that UF had previously experienced with another remote proctoring service. Students enjoy the flexibility and convenience of remote testing.

An essential partnership, not just a nice-to-have

The University of Florida’s ongoing partnership with Honorlock serves as a testament to the proctoring platform’s effectiveness, scalability, and cost-efficiency. Honorlock’s commitment to ensuring academic integrity and its seamless integration with UF’s learning management system has made it an essential tool for the university’s long-term assessment strategy.
Brian Marchman sums it up, stating that online proctoring with Honorlock isn’t a “nice-to-have add-on,” but an integral part of their educational infrastructure, just as important as their learning management system (LMS).
UF’s experience with Honorlock serves as a compelling example of how a proactive and innovative approach to online assessments can benefit students, faculty, and institutions.

Want to see how Honorlock works?
Reach out to our team to schedule a demo.

Customer Testimonial

Coastal Alabama Community College Raises the Bar for Effective, Accessible, Live Proctoring with Honorlock

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Challenge

Coastal Alabama needed an accessible proctoring solution to strengthen academic integrity and provide actionable insights to mediate academic disputes.

Solution

Coastal Alabama chose an Honorlock full institution license for live proctoring, enhanced by AI, to meet all their needs.

Results

Honorlock strengthened academic integrity, greatly improved accessibility, and streamlined both attendance and identity verification at Coastal Alabama.

Coastal Alabama At-A-Glance

2 year, public institution

9 campuses in southern Alabama (Bay Minette, Fairhope, Gulf Shores, Atmore, Brewton, Gilbertown, Jackson, Monroeville, and Thomasville)

60+ learning sites, including high schools and dual enrollment options

Spans nearly 9,000 miles in south Alabama

Serves nearly 10,000 students

100+ programs and pathways

Alabama Community College System member

Challenge: Previous Proctoring Solution Failed to Meet Integrity Threshold, Lacked Accessibility and Actionable Analytics

With nine campuses spanning southern Alabama, Coastal Alabama Community College* needed a proctoring solution that would better meet their needs. Their previous proctoring solution lacked support for students using Chromebooks, and it was unreliable for those who depended on low bandwidth or hotspots, particularly in rural areas. It also didn’t meet their high academic integrity standards, as it was ineffective in preventing and deterring the use of secondary devices like cell phones and lacked robust support for academic disputes. Furthermore, it provided inadequate support for students with disabilities and created an excessive number of stressful and confusing false flags.

Solution: Honorlock Live Proctoring, Enhanced by AI, Full FTE License

To better support all students, catalyze a high degree of academic integrity, and benefit from actionable insights, Coastal Alabama selected a stronger proctoring solution, Honorlock.

“We needed a solution that would be able to handle all of our needs from high school students to our fully online students and students who had been on campus, including those with low bandwidth and using Chromebooks. That is why we chose Honorlock.”

– Ann Strickland, Director of the Center for Teaching and Learning

“Students are becoming very savvy and we felt we needed some extra reinforcements. Honorlock gave us those reinforcements through integrity features such as multi-device detection.”

– Mary Beth Lancaster, Dean of Academic Instruction

For Coastal Alabama, Honorlock’s live proctors made the difference and provided a critical added layer of protection and accuracy. They’ve raised the standard for academic integrity across all nine campuses and minimized student disruptions, especially for those with disabilities and accommodations.

In short, “Honorlock met all of our needs,” said Strickland.

Results: Improved Accessibility, Heightened Accountability, and Streamlined Attendance & Identity Verification

Flexibility for All Students With Proctoring For All Course Modalities

Coastal Alabama, with an institutional Honorlock license integrated within their LMS, Canvas, has expanded proctoring to include not just online classes, but also traditional face-to-face classes, hybrid, and HyFlex offerings, across all nine campuses in southern Alabama. Additionally, Coastal Alabama leverages Honorlock across all areas of study—academic transfer, nursing, allied health, and career technology. Honorlock offers more flexibility and support for the diverse needs of Coastal Alabama’s students, whether they face extenuating circumstances, work commitments, dual enrollment responsibilities, or varsity athletics, ensuring success for all at Coastal Alabama.

Flexibility for All Students With Proctoring For All Course Modalities
Coastal Alabama, with an institutional Honorlock license integrated within their LMS, Canvas, has expanded proctoring to include not just online classes, but also traditional face-to-face classes, hybrid, and HyFlex offerings, across all nine campuses in southern Alabama. Additionally, Coastal Alabama leverages Honorlock across all areas of study—academic transfer, nursing, allied health, and career technology. Honorlock offers more flexibility and support for the diverse needs of Coastal Alabama’s students, whether they face extenuating circumstances, work commitments, dual enrollment responsibilities, or varsity athletics, ensuring success for all at Coastal Alabama.

Streamlined Identity and Attendance Verification for Accreditation & Federal Funding Requirements

Unlimited use of Honorlock opened the door to a creative solution to streamline attendance and identity verification to meet state, federal, and accreditation requirements. Lancaster explained, “Through trial and error, we determined that we would use Honorlock for a single syllabus quiz for attendance and identity verification, driven primarily by Department of Education requirements for identity verification in distance education courses. To ensure we were prepared for all possible audits, we extended the syllabus quiz to hybrid and seated courses because the process worked so well.“ She added,

“Honorlock helps us adhere to state and federal requirements, in addition to accreditation requirements, because it provides the opportunity to capture identity verification and attendance verification at the same time.”

Lee Conerly, Director of Academic Instruction, added,

“Through Honorlock and Canvas, we were able to verify identity, the time and date stamp, and provide that documentation to the auditor easily”.

Strictland reinforced,

“Using Honorlock, we were easily able to meet financial aid standards for R2T4 (Return of Title IV).”

Honorlock has given Coastal Alabama leverage to better meet the needs of external agencies. Lancaster concluded,

“Since we began utilizing Honorlock for attendance and identity verification, we have had zero issues with our audits. We have been able to produce exactly what the auditor needs with no problems.”

Live Proctoring Strengthened Academic Integrity

Live proctors raised the bar for academic integrity at Coastal Alabama. Conerly simply put,

“Live proctors heighten the accountability for students. I like Honorlock’s live proctoring and transparency. I can see where the proctor has popped in and can review the exchanges.”

Academic Transfer Math and Engineering, Math Division Chair, Dana Einfeld, agrees,

“Live proctors with Honorlock provide education professionals with the assurance that the assessments are secure and provide students with a layer of deterrence from potentially damaging behaviors.”

Actionable Insights Provides a Foundation for Accountability

Honorlock provided a foundation of accountability for academic disputes. Lancaster asserts that Honorlock plays a critical role in grade appeals and academic disputes. She adds,

“Honorlock is so easy to access and the flagging system is perfect. It allows us to go back in and check for possible instances of academic dishonesty during grade appeals and student complaints.”

Conerly agrees, “Honorlock provides a foundation of security for me when I need to do investigations regarding attendance, financial aid, or grievances for behavior. With Honorlock, I can review the flags, look at the history, download the video, and share it with the student. We can identify the behaviors that are causing the student to stumble from success.” Conerly concludes,

“Honorlock empowers students and instructors to retain the dignity of the assignment and academic integrity.”

Honorlock has provided invaluable teachable moments in terms of grade appeals and academic disputes. Conerly reveals,

“I love Honorlock’s reliability and the archive of information. I can go to the same place, expect the same results, and the same quality whenever I need it.”

Additionally, Coastal Alabama appreciates the role Honorlock’s live proctors play in getting students back on track and stopping concerning behaviors, long before it becomes a problem that an instructor must address. Strickland reflects,

“Honorlock’s Analytics Hub blew our minds! It’s amazing to see the number of issues that Honorlock captures before it ever reaches a faculty member such as a student attempting to open a new tab, a new browser window, or attempting to use an AI tool. Honorlock truly eliminates so many problems before they ever get to true issues for an instructor to address.”

In addition to de-escalating behaviors and getting students back on track, Conerly notes that Honorlock plays an important role in identifying behavioral trends,

“Honorlock’s Analytics Hub is a game changer. It allows us to look at a student’s record and identify possible patterns of academic dishonesty. Faculty can be empowered with this data to understand assessment trends.”

The Human Touch Improved Accessibility and Accommodations

Honorlock’s live proctors minimize false flags for students with disabilities and provide better support for students requiring accommodations.

“I had a student who was wheelchair-bound and had a high number of flags, thirty plus, with our previous solution because he would drop his head during the exam. With Honorlock’s live proctors, they review in real-time and can determine that no violation is occurring,” shared Conerly.

Unexpectedly, Honorlock helps Coastal Alabama identify ADA accommodation needs for individual students and related professional development needs for faculty. Recently, Coastal Alabama identified an additional accommodation need for a student with a significant blood sugar issue. Because her blood sugar monitor was not presented in her ADA accommodations, her instructor did not realize she was managing her blood sugar during her exam. Academic leadership worked with the ADA coordinator to put additional accommodations in place for the student through a discussion of the exam video from Honorlock. Honorlock has played a similar role for many students at Coastal Alabama. Lancaster reported,

“Honorlock has been beneficial for us and for our students in identifying ADA accommodation needs. By utilizing Honorlock’s recorded sessions, we are able to go back and make the appropriate determination to help our students be successful.”

As a division chair and instructor, Einfeld believes that Honorlock helps instructors meet students’ individual assessment needs. She explained,

“Honorlock helps instructors ensure that students’ individual needs are met through the accommodations in the setup process. An instructor can specify individual student’s institution-approved accommodations and then the live proctor will ensure that those accommodations are afforded and that the student restricts their behavior to those accommodations.”

In addition to identifying and respecting student needs, Honorlock has helped identify faculty needs for supporting students with learning disabilities, such as ADHD or dyslexia, effectively. Conerly shared,

“Honorlock has allowed us to identify areas of professional development that we need to provide to our faculty and staff. Instructors may not recognize that certain behaviors may be attributed to certain disabilities. Honorlock has helped us fill this gap.”

Faculty, Students, and Academic Leaders Love Honorlock

Faculty Rave About Honorlock

“Our faculty absolutely fell in love with using Honorlock. I’ve heard nothing but wonderful things about Honorlock from our faculty,” Strickland shared.

A recent anonymous survey of Coastal Alabama faculty revealed that:

96% agree that Honorlock is easy to use.

92% agree that Honorlock is flexible.

65% agree that Honorlock saves them time.

In the same anonymous survey, when asked what they liked best about Honorlock, here is what some faculty said:

“Everything!!!”

“Honorlock is very user-friendly and gives us a more robust solution for proctoring.”

“It’s easy to set up an exam with Honorlock.”

“I like how Honorlock detects other Apple devices.”

“I like AI extension prevention and detection of Apple handoff the best.”

“I like how Honorlock monitors my students and makes them adjust when a violation is noted.”

“It’s easy for students to complete the test without interruptions such as internet issues.”

“I feel secure in testing online with Honorlock.”

“Online exams allow for more instructional time.”

“Honorlock can be tailored to different types of exams and has a variety of settings.”

Additionally, Mallory Radwitch; Head Varsity Softball Coach, and Physical Education and Health Instructor; shares that,

“Honorlock contributes to the success of my student-athletes because it gives them flexibility with our busy schedules to be able to take their tests any time, any place. So if we’re on the road for several days, they’re able to test in a hotel room or wherever to ensure their academic excellence.”

She adds,

“Honorlock has improved the assessment experience for our students because it helps them actually focus on the test while they’re taking instead of worrying about the process of the proctoring.”

Nursing and Allied Health Advisor, Khori Fields agrees,

“I don’t have to worry about the validity of the exam with Honorlock.”

Einfeld loves that Honorlock saves her time,

“Honorlock flags possible infractions so that we can do reviews of those testing sessions without consuming every hour of the day. It also saves me time in ease of setup and enables me to collaborate with evidence in hand for academic disputes.”

As Math Division Chair, she values that,

“Honorlock affords mathematics instructors the flexibility to use a variety of assessment methods and tools that help students be successful in their mathematics assessment.

She adds,

“It’s very easy for our students to use, so we don’t get a lot of feedback on technical problems. And, if there are problems, Honorlock support is right there to avert those issues before an instructor ever has to deal with them.”

Students Appreciate Honorlock

A recent anonymous survey of over 1,500 Coastal Alabama students revealed that:

72% agree that Honorlock is easy to use.

65% agree that they feel supported using Honorlock.

In the same anonymous survey, when asked what they liked best about Honorlock, students had a lot to say. While 72% of students agreed that Honorlock is easy to use, 127 students claimed ease of use was what they liked best about Honorlock in an open-ended response. Several themes emerged from their open responses— ease of use, quality support, flexibility in scheduling, academic integrity, and aids in motivation and focus. Here are some highlights for each theme:

Ease of Use

• “Honorlock is very easy to use and it’s not a hassle.”
• “Honorlock is user-friendly, easy to use, and works quickly.”
• “It pops up whenever I need to use it so I don’t have to manually do anything.”
• “Honorlock doesn’t lock you out if you make a small noise like other programs do.”
• “I like that Honorlock provides flexibility for when I lose internet during a test.”

Quality Support

• “If something goes wrong with my test or internet, Honorlock support is always
there to help.”
• “Support was so helpful when I had an issue during an exam. He didn’t stop until
it was working.”
• “It was easy to reach out for support using chat.”
• “Live agents are always available for any questions or concerns during test time.”
• “I like that you can talk one-on-one with an actual person if anything goes wrong.”
• “I like how Honorlock troubleshoots with you right then and there.”
• “Honorlock has assistance to help you with any problem that may occur.”
• “Honorlock was fast at fixing a problem for me.”

Flexible Scheduling

• “I like that I don’t have to schedule the test and that I can take tests at any time.”
• “I like the flexibility to take a test on my schedule.”
• “Honorlock saves me gas money.”
• “I like to be able to take exams home when needed.”
• “It’s flexible. It’s nice being able to take tests at my convenience.”

Academic Integrity

• “With Honorlock, I know that all students are on an even playing field.”
• “Honorlock makes you accountable for actually learning the material, not just cheating your way through.”
• “It reassures me that everyone is taking the tests fairly because it is very hard to cheat with Honorlock.”
• “I know I can take my tests without worrying about others cheating and that they have to try as hard as me to succeed.”
• “I like how I can prove that I’m doing my own work with Honorlock.”
• “Honorlock is secure, unlike some other proctoring services.”
• “I like the fact that Honorlock helps students remain accountable for doing
their own work.”
• “Honorlock keeps students honest in their test taking.”
• “I felt good that my test was secure with Honorlock.”
• “Honorlock proves to your instructor that you are not cheating, even if they think that you are.”
• “On Honorlock, you can prove that you did not cheat on a test so the teacher does not think you are lying.”
• “I like that there is no way to cheat with Honorlock.”
• “I like that Honorlock made sure I wasn’t cheating.”

Aiding Focus & Motivation

• “With Honorlock, I can’t cheat. Therefore, I have to push myself to learn.”
• “Honorlock keeps me focused on my work.”
• “Honorlock challenges you to really try your best.”
• “Honorlock keeps me focused and not think about distractions.”
• “Honorlock keeps me in the right head space.”
• “Honorlock keeps me focused on finishing the test.”
• “I like how private Honorlock is. It gives students the feeling of being alone and gets them in the right mindset to take a test.”
• “Honorlock helps me focus more and reduces the urge to cheat on things.”

Students Olivia Tubbs and Trey Huerta couldn’t agree more with their peers. Tubbs says,

“Honorlock gives me the flexibility that I need as a student-athlete. Being able to take exams anywhere benefits me because I’m always on the go. I don’t have much downtime. Having the opportunity to sit down and take the exam whenever is best for me helps me score better on my exams. “

Huerta adds,

“ I definitely find Honorlock easy to use. It also helps me focus more since I’m in my own environment. I like that I’m able to take my exams anywhere and basically at any time because I’m such a busy student. I have to go to so many meetings. I have a job. I have schoolwork. It’s just nice.

Academic Leaders Love Honorlock’s Support and Analytics

As the Director of the Center for Teaching and Learning, Strickland praises Honorlock for reducing the burden of training and eliminating the burden of support on her team. She reports that her team doesn’t field a lot of questions about Honorlock and that,

“Honorlock has made our work so much easier. With Honorlock, faculty don’t require much training because it’s so easy to use.”

Strickland appreciates the rapid response and exceptional service provided by Honorlock’s 24/7/365 support team for all end users because it lightens the load on her team. She also loves her success manager, she adds

“Our dedicated success manager is responsive to our needs. The Honorlock team is always ready to help. Having someone from Honorlock walk us through new features is great because we manage multiple software products.”

Continuous Innovation With Honorlock

Looking ahead, Coastal Alabama looks forward to advancing institutional initiatives with Honolock such as upholding high academic standards, providing accessible assessment for all students, streamlining attendance and identity verification for all needs, and continuing to innovate in all areas.

“The Analytics Hub provides a wealth of information that helps us plan our future use of Honorlock. Honorlock’s data insights allow us to better understand how our faculty are using Honorlock. These insights will impact the future of testing at Coastal Alabama.” – Ann Strickland, Director of the Center for Teaching and Learning

– Ann Strickland, Director of the Center for Teaching and Learning

“I highly recommend Honorlock to any institution because of the ease of use, the validity of the testing sessions, and the unmatched support.”

-Lee Conerly, Director of Academic Instruction

*Coastal Alabama Community College’s participation in this case study does not imply endorsement by the College, nor discrimination against similar brands, products or services not mentioned.

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Customer Testimonial

Point Loma Nazarene University Online Proctoring Testimonial

Katie Jacobson
Director of Instructional Technology and Adjunct Faculty

Embracing online proctoring for in-person, online, & blended learning at PLNU

Point Loma Nazarene University (PLNU) is a Christian liberal arts college located in San Diego, California. It has approximately 2,700 undergraduate students who primarily learn in-person, nearly 500 adult learners, and 1,100 graduate students in online and hybrid programs.
In 2018, Katie Jacobson, Director of Instructional Technology and Adjunct Faculty at PLNU, received a number of requests to look into online proctoring solutions. After a successful pilot with Honorlock, some instructors started proctoring exams online, but others maintained their “tried and true” methods of using pencil and paper tests in the classroom. Instructors either hand-graded the tests or used an ancient Scantron machine in an attempt to speed things up.
When the pandemic hit, PLNU administrators were glad the institution already had a proctoring solution in place that could support the nearly overnight shift to remote testing. They quickly added the pop-in proctoring service, which was simply a per-test cost above their existing contract.
PLNU uses Canvas as their LMS for in-person, hybrid, and online learning. Jacobson quickly discovered how easy it was to integrate Canvas with Honorlock’s online proctoring platform, which helps create a more seamless instructor and student experience.
Even with the new online learning tools, most administrators and instructors assumed they would only need to use online proctoring for the year they had purchased, and then they would go back to paper and pencil tests as the pandemic subsided.
But Jacobson had a hunch. “I was fairly certain that once instructors got their classes and exams set up and became familiar with the ease of access, security, and academic integrity safeguards that the combination of Canvas and Honorlock provide, that there would be no going back to the old ways. They would finally recognize how much better it could be!”
And her hunch was correct. The majority of instructors kept their tests in Canvas and continued using online proctoring and she was able to make an institution-wide purchase of Honorlock. This purchase gave PLNU access to all of Honorlock’s proctoring features and functions, including on-demand automated proctoring software and live proctor support.

Online proctoring different course formats: in-person, fully online, and blended courses

PLNU instructors use Honorlock’s online proctoring solution for tests in the classroom, fully online courses, and blended courses. Regardless of the format, instructors have full confidence that their tests are secure and protected while still providing students with a fair and equitable experience.

Online proctoring for in-person testing

It’s often assumed that online proctoring is just for remote exams, but it works just as well for tests taken in-person, and it’s surprisingly simple to set up.
To do so, PLNU instructors simply build their exams in the LMS like they normally do and then choose the proctoring tools they want to use. After that, students can take the proctored test right there in the classroom.
All of Honorlock’s online proctoring tools are available for in-person tests, like video monitoring and detection of cell phone use, but there are two that are important to highlight: BrowserGuard and ID authentication. Honorlock’s BrowserGuard prevents access to restricted websites and applications and it disables copy and paste keyboard shortcuts and printing. Honorlock also makes it quick and easy to authenticate the students’ identities. While PLNU has relatively smaller class sizes, ID verification is especially important for institutions conducting tests in-person for a large number of students. This way, instructors have confidence that the person taking the test is the person getting credit in the course.
The Honorlock Canvas integration allows tests to be automatically graded, which saves instructors significant amounts of time. “We have the ability to automate the proctoring and instructors don’t need to review video to check for any behaviors flagged by the automated monitoring, which also saves them time.”

Proctoring exams for hybrid and fully online courses

Instructors of fully online or hybrid courses also have Honorlock’s blended proctoring tools at their disposal.
Instructors of fully online or hybrid courses can use Honorlock’s proctoring tools and Canvas’ settings to fully customize the testing experience for students without sacrificing academic integrity. This also saves instructors time because grading can be automated with Canvas and they’ll have access to in-depth exam reports with timestamped recordings within Canvas.

Putting students first

Point Loma Nazarene University strives to shape critical, thoughtful, and engaged individuals. Along with its vibrant and diverse community of instructors, faculty, and staff, part of what makes PLNU’s reputation for academic excellence so exceptional is its curriculum, which strikes the perfect balance of theory and real-world practice.
PLNU is dedicated to creating learning experiences that foster vigorous and rewarding academic opportunities. One component of this effort is the use of online proctoring, which serves as an extension of PLNU’s commitment to academic rigor and an investment in their people and programs.
Regardless of the test environment, many students need accommodations. These could be alternative ways to complete the test or flexible scheduling. Between the customizable settings and the option to provide proctors with instructions for the entire class or even just one student, Honorlock offers the flexibility needed to accommodate student needs.
Additionally, students can take proctored online exams anytime, day or night, without scheduling, and get live support if they need it. This removes scheduling issues for teachers and students; they don’t need to coordinate times to come to the classroom or find time to take make-up tests.

Online proctoring that passes the test

According to Jacobson, Honorlock has been extremely easy for faculty to understand and use. “I find that our instructors really enjoy trying it out on their own to practice how it can be used,” she said. “I recommend about 30 minutes of instruction to get them started out in the right direction. But we have not needed any extensive training.”
After the initial training, Jacobson then recommends a few as-needed training sessions. For example, the first time an instructor does a fully online exam, they walk through any notifications together and review video of any flagged behaviors. That way, she can help the instructor through their preferred process and answer questions along the way.
This collaborative training also helps Jacobson define roles and set expectations for faculty. “I really try to impress upon our faculty that it is up to them to make decisions on any flags that the proctoring platform raises – we are here to uphold academic integrity and support the success of our students. The platform is just one tool and is not the only indicator of how we should make decisions on student behavior,” she added.

Reassuring students

Jacobson says that she also spends time reassuring students that online proctoring is secure and protects their personal data, working to help them succeed. “I think it’s really important to break down those myths,” she said. “There is a lot of inaccurate information on the web regarding how proctoring platforms work and I aim to make students feel comfortable with the reality of how proctoring benefits the entire testing process. This goes a long way in elevating student confidence and gaining acceptance.”

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Katie Jacobson, Director of Instructional Technology and Adjunct Faculty at Point Loma Nazarene University
Katie Jacobson came to PLNU in 2008 with instructional design experience from an array of industries including software development, US defense, healthcare, and retail. As an instructional designer, she has designed and developed a variety of soft skills training programs on topics such as team building, listening, conflict resolution, sexual harassment, customer service, change management, leadership styles, and other organizational development topics. Ms. Jacobson began her career at PLNU by leading a team of instructional designers in the Office of Instructional Technology (OIT). Over the years, she expanded the services that OIT provides to PLNU faculty and students. This broadened scope of services includes faculty development opportunities, administration and support of Canvas (the campus LMS), and support for a variety of other instructional technologies such as Turnitin, Honorlock, Pronto, and Canvas Studio. She believes the best training opportunities also allow participants to get “real work” done while learning! She also oversees the Student Technology Assistance Resource (STAR) program which employs technology-savvy students to assist faculty in the use of technology. In 2015 Ms. Jacobson also began serving as adjunct faculty in the Organizational Management program and Communication Studies department.

Education

M.A. Educational Technology
California Multiple Subject Teaching Credential
B.A. Developmental Psychology

Tyler Stike

Tyler is Honorlock's Director of Content and a doctoral student at the University of Florida focused on educational technology.

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Madi Kuokos, University of Florida graduate

“Honorlock was a lot less invasive and less glitchy. It felt way more seamless and creates an easier testing experience. It just lets you take your test without any interruptions.”

Recent University of Florida graduate, Madi Kuokos, used several online proctoring platforms during her education and encountered similar issues that ultimately increased her test anxiety:

Clunky software that was difficult to use
Distractions and an invasive experience
Support wasn’t readily available when she needed it most
When UF went fully remote in 2020, Madi used Honorlock’s online proctoring platform for the first time, and she realized quickly that Honorlock wasn’t like the others. “I’ve grown to like using Honorlock as a proctoring tool. We’ve really come to appreciate it now because it’s a lot less invasive than other proctoring platforms.”

Online proctoring doesn’t have to be invasive

“Honorlock was less invasive than other proctoring software. I didn’t have a live proctor hounding me before the test, which would heighten my anxiety… It just lets you take your test without any interruptions,” Madi said.

While many online proctoring companies just aim to catch cheating, Honorlock does more. Honorlock is proof that preventing cheating and creating a better testing experience aren’t mutually exclusive efforts.
With Honorlock, students won’t be hounded by a proctor. In fact, a live proctor will only intervene if absolutely necessary. That’s because the AI monitors exams and alerts a live proctor if it detects potential cheating. The proctor can review the situation before deciding whether to intervene or not. Otherwise, students won’t be interrupted.
Now, Madi prefers online testing over in-person, “Honorlock is my favorite proctoring platform… It allows me to perform my best and has definitely improved the online testing experience to the point where I now enjoy online exams more so than in-person ones.”

Easy-to-use online proctoring software means one less thing to worry about

Exams can cause anxiety, especially when different technologies are used, like online proctoring software. Now, students are concerned about their performance and how to use the proctoring software. “Other online proctoring systems felt really invasive and super glitchy to the point where they would affect the performance of my computer. But fortunately, Honorlock never did anything like that, which I was really appreciative of,” Madi said.
While other systems performed poorly, Madi noted that Honorlock’s proctoring platform created a seamless experience for her, “Honorlock being way less glitchy has helped decrease my test anxiety. It just feels really easy and integrates with the online testing platform.”
Honorlock’s proctoring platform integrates directly with the LMS directly, which means that students don’t have to download bulky software, extra logins and passwords aren’t needed, and it’s pretty much the same test experience they’re already comfortable with.

To take a proctored exam with Honorlock, students simply:

Log into the LMS like they already do
Authenticate their identity
Launch the exam from the LMS

On-demand exams & live support offer flexibility & convenience

Like many other students, Madi had a busy schedule and needed the ability to take online exams at a time that worked for her. With Honorlock, Madi could take proctored exams and get live support from a person when she needed it — 24/7/365. “Honorlock definitely makes test taking a lot more flexible and convenient. I personally think that students enjoy the flexibility. I know I do. I don’t like having to take a test at a certain time and place when I can take it in the comfort of my own home.”
She also noted that getting support was just as easy as using Honorlock’s proctoring platform: “Honorlock support was super easy to contact. All I had to do was click the little chat bubble, and within five minutes I was on my way to retaking the exam.”

Honorlock’s value is clear

“I think it’s important for the University of Florida to uphold academic integrity because we’re a top-five institution and we value the caliber of education. And honest students will turn out good leaders, educators, and people of tomorrow.”

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Tyler Stike

Tyler is Honorlock's Director of Content and a doctoral student at the University of Florida focused on educational technology.

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