Docebo University Scales Customer Certification and Cuts Costs with Seamless Proctoring from Honorlock

Docebo University Scales Proctored Certification Exams With Honorlock

Challenge

As a global leader in enterprise learning technology, Docebo delivers high-impact training to employees, customers, and partners through its AI-powered learning platform. A key part of that effort is Docebo University (DU), an education hub that helps customers become experts in building, launching, and growing their own customer education programs.

Key Results

✅  Same-day, productized integration

✅  $50K+ annual time savings

✅  45,000+ learners supported

✅  No coding, no learner disruption

✅  Elevated certification experience

To protect the integrity of its Docebo Pro Certification program, DU needed a reliable and scalable proctoring solution. The experience with their previous provider was cumbersome and time-consuming. Implementation required 16 weeks of complex configuration, and ultimately the DoceboU team resorted to manually proctoring exams—consuming approximately 20 hours of administrative time per week and providing a less-than-ideal experience for learners.

Solution

Docebo turned to Honorlock to partner on a proctoring solution that would directly integrate within the Docebo platform. The result was a same-day, plug-and-play setup—no custom coding, no messy configurations, and no disruption to users.

With Honorlock, proctoring became seamless for both learners and administrators. Test takers could access their certification exams without additional logins or instructions, while the DU team benefited from minimal oversight requirements. Honorlock’s AI-powered in-browser technology, combined with its live proctors, ensured exam integrity with a user-friendly experience.

Results

DU now serves over 45,000 learners, offering streamlined certification exams without the operational drag of their previous proctoring solution. Administrative hours dedicated to proctoring dropped significantly, resulting in over $50,000 in annualized savings. The simplified workflow allowed the DU team to focus on improving educational content and engagement rather than managing proctoring logistics.

With Honorlock, DU dramatically reduced the operational overhead of managing exams and delivered a better experience for its rapidly growing learner base.

DU now serves over 45,000 learners, offering streamlined certification exams without the operational drag of their previous proctoring solution. Administrative hours dedicated to proctoring dropped significantly, resulting in over $50,000 in annualized savings. The simplified workflow allowed the DU team to focus on improving educational content and engagement rather than managing proctoring logistics.

With Honorlock, DU dramatically reduced the operational overhead of managing exams and delivered a better experience for its rapidly growing learner base.

  • $50,000+ in annual administration savings
  • 20+ administration hours per week reallocated to high-value work
  • Scaled to support 45,000+ learners
  • Improved learner satisfaction and reduced support requests
  • Certification scale and integrity are fully protected

 “Partnering with Honorlock was a game-changer for Docebo University. We not only freed up our team’s time, but we also elevated the certification experience for the 45,000 learners we serve. Honorlock helped us deliver on our commitment to continuously improve the customer experience while scaling with confidence.” — Melissa Kruminas, Senior Director of Learning, Docebo

With the Honorlock integration, Docebo is empowering its customers to build trusted, high-impact education programs—starting with their own.

Want to see how Honorlock works?
Reach out to our team to schedule a demo.

Fair and Accessible Certification Exams: How Honorlock & HCSG Unlocked Opportunities in Food Service

Challenge:

Healthcare Services Group (HCSG) struggled to certify its food service workforce due to unnecessarily complex exams, accessibility barriers, and an unresponsive proctoring provider that hindered candidate success.

Solution

To address these challenges, HCSG launched eLuminate, an independent certification body, and partnered with Honorlock to create a fair, accessible, and user-friendly certification process tailored to the needs of food service managers.

Results

By leveraging Honorlock’s seamless proctoring, Chromebook compatibility, and multilingual support, HCSG and eLuminate dramatically improved certification accessibility and expanded career opportunities for food service professionals nationwide.

Challenge: Streamlining Certification for Food Service Managers

For food service professionals, career advancement often depends on certification—yet unnecessary barriers were making it nearly impossible for many to succeed.

Healthcare Services Group (HCSG) provides essential support services in housekeeping, laundry, dining, and nutrition for the healthcare and education industries. With over 45 years of experience, HCSG has built a reputation for improving operational efficiency, ensuring regulatory compliance, and enhancing financial outcomes for its clients. A key pillar of its success is a strong commitment to employee training and professional development, equipping team members with the skills and knowledge needed to deliver exceptional service.

However, when it came to certifying its workforce for Food Service Manager (FSM) and Long-Term Care Food Service Manager (LTC FSM) roles, HCSG faced significant challenges. Existing certification options were unnecessarily complex, testing skills and knowledge beyond the scope of food service managers. As a result, passing rates among HCSG employees were low, leading to increased assessment costs and frustration among candidates. 

Compounding the issue, HCSG’s initial online proctoring provider introduced additional barriers to candidate success. Their initial proctoring platform lacked accessibility and was difficult for candidates to use. Meanwhile, a significant language barrier with the provider’s support further hindered the testing experience. Finally, HCSG felt that their initial proctoring partner was not responsive to their unique needs, leaving them without a viable solution to support their workforce’s growth and certification success.

Solution: A Purpose-Built Certification Program for Food Service Managers

To address the challenges in training, upskilling, and certifying its food service workforce, HCSG established eLuminate, an independent certification body dedicated to enhancing career opportunities within the food service industry. As a wholly owned subsidiary of HCSG, eLuminate was designed to fairly and impartially assess candidates while ensuring they possess the necessary skills and knowledge to excel in their roles. Recognizing the financial burden of failed certification attempts and the unfair difficulty of existing exams, HCSG sought to develop a solution tailored specifically to the needs of food service managers.

eLuminate upholds a commitment to fairness, impartiality, and professional development, certifying any qualified individual who applies and passes the requisite exam—whether they work for HCSG or not. By focusing on the skills essential to food service managers, eLuminate provides a direct and practical pathway to career advancement for individuals in the industry.

By critically reviewing CMS guidelines, eLuminate removed content that was only relevant to registered dietitians, such as Medical Nutrition Therapy (MNT) and microbiology, and streamlined its exams to assess only the knowledge and skills required for food service managers.

eLuminate also ensures that its accredited certifications align with federal regulations, particularly those set by The Centers for Medicare & Medicaid Services (CMS). 

“With the pre-existing certification options, HCSG employees had an abysmal pass rate. We were just flushing money down the toilet. They were failing the exam because of the exact knowledge they didn’t need—medical nutrition therapy. That’s the job of a registered dietitian, not a food service manager.”

Jeannie Fissinger
Senior VP, Policy & Training Development
HCSG

The certifications meet the requirements of 42 CFR §483.60(a)(2)(i)(B)&(C), ensuring compliance with federal and state regulations while making the process more accessible for professionals seeking to advance their careers.

Because everyone does not have the opportunity to pursue higher education, eLuminate proudly offers two accredited certification exams to those committed to pursuing career advancement:

  • Food Service Manager Exam (FSM) – Assesses knowledge and skills in nutrition, food safety, and management in alignment with the latest Food Code and industry standards.
  • Long-Term Care Food Service Manager Exam (LTC-FSM) – Addresses the more stringent regulations specific to food service managers in long-term care facilities, ensuring compliance with CMS and other regulatory bodies. Successful completion of the FSM Exam is a prerequisite for the LTC-FSM Exam.

To create a seamless and accessible certification experience for their candidates, eLuminate integrated proctoring, testing, and digital credentialing into a streamlined technology ecosystem. Their ecosystem incorporates:

This seamless integration allows candidates to register, prepare, test, and receive credentials all within one ecosystem, eliminating friction points that previously caused delays and confusion. This tech-driven approach ensures that candidates complete their certification exams online, anytime, with live virtual proctoring that provides both security and convenience. eLuminate’s on-demand digital exam platform removes unnecessary barriers, making the certification process efficient, accessible, and user-friendly.

Key benefits include:

✅ Quick and convenient three-year certifications
✅ Expanded career advancement opportunities
✅ Easily verified and shareable digital credentials
✅ Reduced exam fees for employers and time costs for employees

Accredited by the ANSI National Accreditation Board Personnel Certification body, eLuminate’s certifications meet the ISO/IEC 17024 standard and fulfill the regulatory management component required in most U.S. states. By leveraging cutting-edge technology and industry expertise, eLuminate is revolutionizing food service certification, ensuring that professionals have a fair and achievable path to success.

Results: Breaking Down Barriers to Certification Success

Making Online Certification Accessible for All Candidates

For eLuminate, ensuring a smooth and accessible certification experience was essential—yet their initial proctoring partner created unnecessary challenges that hindered candidate success. Ease of use was a critical factor, as most test-takers were not tech-savvy. According to O*NET, 55% of food service managers have a high school diploma or equivalent, 17% have some college but no degree, and 15% have less than a high school diploma. Many have spent years in hands-on food service roles, but have limited experience with computers. Fissinger shares, 

“The people in food service aren’t typically tech-savvy. The tend to more hands-on, so being comfortable taking exams online is essential. Ease of use is a critical factor for us.” 

One major issue was device accessibility. HCSG’s previous proctoring platform did not support low-cost Chromebooks, discriminating against those employees who relied on more affordable technology. This limitation disproportionately impacted lower-income individuals who couldn’t afford expensive laptops, creating a financial barrier to career advancement. Fissinger reflects,

“If you have to have a laptop to get certified, that’s a lot of money, period. It’s a barrier for people that are lower income.” 

With Honorlock, eLuminate was able to eliminate these unfair obstacles for candidates. Honorlock fully supports Chromebooks, which are widely available in HCSG facilities and are the most affordable option for many test takers. The switch to Honorlock led to immediate success, with:

✅  562 successful exams proctored in just a few months
✅  99%+ exam initiation success rate
✅  Successful completion of exams in 43 states

eLuminate tracks real-time success from usage to efficacy with the Honorlock Analytics HubsTM that offers actionable insights such as “Usage by State,” as seen below:

HCSG realizes significant gains in moving to Honorlock as well.  In particular, they value the overall improvements in the testing process, the freedom from scheduling, and the convenience and flexibility of an on-demand solution.

“Using Honorlock has been beneficial. It has eased the concerns of our testers, especially those with testing anxiety. The convenience of allowing employees to test when they are available has been a significant improvement. Testers no longer have to worry about scheduling conflicts or cancellations due to staffing issues. Overall, the entire testing process is much smoother for both the testers and myself. I  tested on our previous proctoring systems. I wish I had been able to use Honorlock back then!”

– Laura Llamas | People Development Manager | HCSG

Removing Language Barriers with Clear, Multilingual Support

Language barriers were another critical challenge with their previous proctoring solution. Many test takers struggled to understand verbal directions from the company’s proctors and support agents, particularly when delivered with strong accents, as was typical. Without written instructions to follow, candidates were left confused and frustrated. In short, 

“Testers simply didn’t understand what they were being asked to do.“ 

It was such a significant issue that Fissinger adds,

“People didn’t want to take the test because they couldn’t understand what the heck they were saying.”

“One of the biggest hurdles that we had was that proctor and support interactions were not written, only spoken. Testers didn’t understand what the proctor was saying most of the time, and the proctor would just repeat the sentence over and over.”

Elizabeth Lydon
Credentials Coordinator
eLuminate

Honorlock solved this issue by providing step-by-step written prompts allowing candidates to read, follow, and translate instructions in real time. Honorlock’s chat support enables instant guidance and multi-language support, ensuring candidates can quickly resolve any issues. Lydon explains,

 “Honorlock has prompts that show the user exactly how to complete each step. I watch exam session recordings every month, and I can see that the response time is a lot better. The user gets the tools to fix any issues on their own.” 

Additionally, Honorlock offers real-time multilingual translation support in over 50 languages, including Spanish, Chinese (Simplified & Traditional), French, German, Arabic, Hindi, and more. The examples below illustrate this feature in Spanish and French. This flexibility drastically improved the test-taking experience and reduced unnecessary delays.

Fast, Reliable Support That Exceeds Expectations

Beyond language accessibility, Honorlock delivered exceptional response and resolution times, creating a seamless experience for eLUMINATE’s test takers. Unlike their previous proctoring provider, where candidates often waited 30-40 minutes just to start their exam, Honorlock’s support team provides:

✅ Response times averaging under 15 seconds
 ✅ Issue resolution averaging under 7 minutes
 ✅ 94% satisfaction rate

Lydon attests, 

“With Honorlock, it’s instant. Candidates just open the chat, and the proctors are there. The response times are incredible.”

HCSG agrees,

“I have been using Honorlock for a while now, and I have to say I love it. Connecting with the proctor is a breeze and the testers do not experience connection difficulties. Our pass rates have improved because the testing process is quick, simple, and less stressful. The testers are able to take the exam immediately rather than waiting several days to take the exam. It’s convenient and easy to fit into their daily schedules. I highly recommend Honorlock.”

– Jeanne Hanlon-Martinez |  RD & People Development Manager | HCSG

A Partner That Listens and Innovates

Finally, eLUMINATE found a true partner in Honorlock, unlike their previous provider, where product improvement was not a priority. Fissinger shares,

“When I worked with the other proctoring company, we’d make suggestions, and their response was always, ‘Oh, too bad! That’s not on our timeline. We’re never going to look at that.’ Meanwhile, the needs—like supporting Chromebooks—were critical for our success.”

Honorlock, in contrast, is continuously improving and values customer feedback. Fissinger adds,

“I value explaining the difficulties we’re having and sharing what we need; then they would address the difficulty and make the product even better. I like that we are able to give input on product development.”

Lydon exclaims,

“What I love about Honorlock is that you folks are constantly making your product better. It’s a great product, and I’m really happy we switched.” 

By removing unnecessary barriers, eLuminate and Honorlock are not just helping food service professionals earn certifications—they are creating life-changing career opportunities. Learn more about how Honorlock can do the same for your organization.

Want to see how Honorlock works?
Reach out to our team to schedule a demo.

UC Davis Selects Honorlock to Improve Its Online Testing Experience

The University of California Davis affirms Honorlock’s online proctoring service is the best solution for its faculty and students.

BOCA RATON, Fla. (Oct. 22, 2024) – Honorlock, a cloud-based proctoring solution that is transforming how education institutions protect the academic integrity of assessments, has been awarded a contract by the University of California Davis, a top 25 ranked tier one public research university serving nearly 40,000 students in California.

UC Davis has grown its virtual course offerings, or V Courses, this past year, supporting several key initiatives around equity and student success. These fully online courses are available to students at UC Davis and at any of nine campuses across the state of California. 

In early 2024, UC Davis began searching for a new proctoring solution to meet their stringent data security and privacy requirements for their online course program. “We have a very thorough and rigorous process to vet potential partners and Honorlock met every requirement, provided every necessary document, and answered all of our questions in a timely manner,” said Steve Faith Educational Technology Service Manager, UC Davis.  

In addition to meeting data security and privacy requirements, UC Davis selected Honorlock because it frees their students and instructors from the burden of scheduled exams.  Instructors like that they can provide a two-hour window for an exam instead of working through multiple windows to ensure proctors are appropriately staffed.  Students appreciate the freedom from scheduling, missing, and rescheduling exam appointments. Additionally, the Canvas integration is seamless, it’s easy to use, and configuring proctored exams is simple.

“It has gone exceedingly well,” Faith reflected.  “The transition for our faculty was like butter, and many of them reported that it was so uncomplicated and easy to use and administer compared to our previous proctoring solutions.  The folks at Honorlock have been really great on the support side, and have eagerly and quickly addressed all of our implementation questions as well as eagerly providing training for our faculty. It has been a great experience and Honorlock is a model vendor. They provide personalized attention.”

“Our team was delighted to work closely with the UC Davis teams and show them how Honorlock was the right fit to not only meet their data security and privacy requirements but also scalable as their online offerings grow,” said Michael Hemlepp, CEO of Honorlock. “Our approach to online proctoring is to do what’s good for the institution and good for the learner.”

About Honorlock

Honorlock protects exam integrity for higher education institutions and professional credentialing organizations by combining human proctors with AI to deliver scalable, on-demand proctoring. Honorlock delivers secure assessments while supporting test takers and empowering them with the flexibility and convenience of taking their online proctored exams without scheduling whenever they feel ready.

Media Contacts

Heidi Murphy
PR for Honorlock
Heidi.Murphy@PadillaCo.com

Honorlock Helps Academy of Lactation Policy and Practice Renew ANAB Accreditation of Certification Program

Honorlock selected to deliver ANAB accredited national certification exam 

BOCA RATON, Fla. (Sept. 24, 2024) – Remote proctoring company Honorlock played a key role in helping the Academy of Lactation Policy and Practice (ALPP) renew its ongoing accreditation with the ANSI National Accreditation Board (ANAB) for its Certified Lactation Counselor® (CLC®) program under the ISO/IEC 17024 standard.

ALPP is a non-profit organization that offers professional certifications in breastfeeding and human lactation for nurses, physicians, dietitians, WIC personnel, peer counselors, independent lactation counselors and others. Individuals who earn their CLC certification are recognized as professional lactation support providers. This designation helps families looking for professional resources easily identify individuals with advanced training. More than 3,500 individuals take the CLC® examination every year.

In 2024, ALPP set out to renew its ongoing accreditation with ANAB for its CLC program, which ALPP has maintained since 2013. As part of accreditation, companies must prove that exams conform to professional standards and demonstrate validity. Delivering the CLC examination through Honorlock helped ALPP ensure test validity, reduce test interference and meet the standards set by the accreditation board. Accreditation, which is voluntary, indicates an exemplary level of credibility, integrity and trust.

“The dedicated and accessible Honorlock team listened to our needs and translated them into specific product requirements. They delivered features such as “Pro Mode” that exactly met our unique requirements to satisfy ANAB’s ISO/IEC 17024 standard,” said Ellie Mulpeter, Director, ALPP. “We appreciate the true partnership we have with Honorlock.”

“ALPP is the first ANAB-accredited certification provider to deliver its exams through Honorlock. This gives professionals looking to become certified a highly accessible channel through which they can take their proctored exam at any time, online, with no scheduling required and 24/7/365 support,” said Michael Hemlepp, CEO of Honorlock. “We’re proud to have played an important part in the re-accreditation of this program.”

About Honorlock

Honorlock protects exam integrity for academic institutions and professional credentialing organizations using a combination of its live exam proctors and automated proctoring platform to deliver scalable, on-demand proctoring.

With Honorlock, organizations can deliver secured exams from anywhere while empowering test takers to do their best work with the flexibility of taking their proctored exams without scheduling.

For more information visit www.honorlock.com.

Media Contacts

Heidi Murphy
PR for Honorlock
Heidi.Murphy@PadillaCo.com

Honorlock & Docebo Elevate Customer Education Programs & Protect Exam Integrity Through On-Platform Proctoring

Docebo clients and Docebo University to both leverage Honorlock remote proctoring to safeguard training and assessment programs

BOCA RATON, Fla. (Sep 11, 2024) – Honorlock has announced the integration of its remote proctoring software and service with Docebo, a leading provider of learning platforms with a foundation in artificial intelligence (AI) and innovation. Through the relationship, Docebo will leverage on-platform proctoring to elevate the testing and assessment experience for education and certification programs used to train enterprise workforce teams, customers, and related external communities. 

“Scalable, personalized learning is a highly effective way to support engagement, whether a company is educating customers on how to use products, delivering employee onboarding training or educating members for advanced certifications,” said Michael Hemlepp, CEO, Honorlock. “In each case, protecting the integrity of the learning experience is key – especially for certification and compliance training. Honorlock now allows Docebo clients to add proctoring to any test delivered on the Docebo learning platform, reducing the risk of test interference.” 

The integration will be used first by an existing mutual customer, a Big 5 U.S.-based global technology leader, and will soon be available to all Docebo clients. 

Additionally, Docebo will leverage Honorlock for its own Docebo University. As a customer experience education hub, Docebo University offers training and education to Docebo users on how to effectively build, launch, and grow customer education programs delivered on the platform. 

Travis Burke, EVP Corporate Development & Partnerships at Docebo, commented, “Our clients rely on us to make learning simpler and more effective. Today, we’re extending that by allowing our clients to add remote proctoring to exams seamlessly. Many of our clients have highly complex and proprietary education programs. By adding proctoring, we ensure that these programs are not compromised and that test takers all experience a fair and equitable learning landscape.” 

Through the integration, the entire remote proctoring experience occurs natively inside the Docebo platform. Honorlock’s proprietary in-browser technology leverages live human proctors paired with AI to monitor test-taker behavior. If Honorlock detects unauthorized behavior, a live proctor can intervene in real-time to assist the test taker and ensure the integrity of the exam.

About Docebo

Docebo (NASDAQ:DCBO; TSX:DCBO) is redefining the way enterprises leverage technology to create and manage content, deliver training, and measure the business impact of their learning programs. With Docebo’s end-to-end learning platform, organizations worldwide are equipped to deliver scaled, personalized learning across all their audiences and use cases, driving growth and powering their business.

About Honorlock

Honorlock protects exam integrity and improves the assessment experience for higher education institutions and professional credentialing organizations by combining live proctors with AI to deliver secure, scalable, on-demand proctoring. Honorlock delivers secure proctored assessments while supporting test takers and empowering them with the flexibility and convenience of taking their online exams without scheduling whenever they feel ready.

Get more resources for higher education, professional education, and online proctoring

Media Contacts
Heidi Murphy
PR for Honorlock
Heidi.Murphy@PadillaCo.com

Mike McCarthy
Docebo Vice President – Investor Relations
(214) 830-0641
mike.mccarthy@docebo.com

Finding the Right Remote Proctoring Approach for Professional Education

In today’s rapidly changing Industry 4.0 world, professional education plays an increasingly important role in preparing the workforce for the demands of this next phase of the industrial revolution and providing a pathway to career progression and skill-set advancement.  To maximize the impact on workforce readiness and opportunities for upskilling, professional education must be flexible, convenient, and affordable. The same holds true for validating the newly acquired skills of candidates.

Shifting from in-person to remote proctoring

Historically, professional education, certification, and licensure programs have relied on traditional face-to-face proctoring in a brick-and-mortar setting, often in physical testing centers. 

The pandemic prompted the need to experiment with remote proctoring, also called online proctoring, which uses software and/or live remote proctors to:

  • Record and monitor test takers’ behavior
  • Verify identity
  • Protect test content
  • Prevent cheating

Different types of proctoring

There are several different types of remote proctoring, each with its own strengths and weaknesses.​

Browser lockdown software

While this entry-level proctoring software helps prevent access to other browsers and keyboard shortcuts and is relatively cheap, it doesn’t really prevent cheating since test takers can still use their cell phones and other resources during the exam.

AI remote proctoring

Uses artificial intelligence to monitor remote exams, with no human oversight, which can negatively impact the experiences of test takers and exam administrators. For example, when the AI proctoring software uses sound detection (not voice detection) if a test taker sneezes, the AI flags the noise and could even kick them out of the proctored test. 

For sound detection alone, imagine how many unimportant noises (coughing, tapping the desk, dog barking) could be flagged during tests that exam administrators must review afterward. Navigating through a tremendous amount of false flags is the greatest complaint about AI-based proctoring solutions.

Live remote proctoring

A live remote proctor monitors one or more test takers at once. Typically, this format is the most expensive, but not always the most effective as proctors may watch as many as 10 or 12 test takers simultaneously. For test takers, being watched can be distracting and stressful (and creepy).

Additionally, exam scheduling can be challenging for test takers in this format.

Additional live proctoring pitfalls in professional education

Traditionally, professional education programs relied on live, remote proctors. These providers boast low proctor-to-test taker ratios but ignore their shortcomings, such as low efficacy, inconvenience, rigidity, and high costs.

This preference has resulted challenges for certification and licensure proctoring, such as failure to launch, exam scheduling and rescheduling issues, and human error.

Failure to launch exams

A quick scan of Reddit or a Google search uncovers many “Failure to Launch” and “Human Error” examples documented in articles and reviews and surfacing within online discussion threads.

We have uncovered horror stories from candidates whose remotely proctored exams failed to initiate and who had trouble reaching support or a timely resolution. Test takers often report that proctors do not show up for the scheduled examination time or disappear after a break, leaving the candidate high and dry. They face the difficulty of rescheduling their exams, bearing the burden of a rescheduling fee, through no fault of their own. 

Human error

When test takers are lucky enough for the proctor to show up and for the exam to launch successfully, certification programs suffer from the limited efficacy of live proctors, who are subject to natural fallibility, which may result in failed accreditation audits, hefty fines, and/or bad press for organizations after the proctors miss violations and fail to protect the integrity of the certification or licensure assessment.

Honorlock’s smarter proctoring approach

The perfect blend of live proctoring & AI

In contrast to other online proctoring services, Honorlock provides the perfect blend of live human proctors augmented by artificial intelligence. 

Instead of over-relying on our live proctors, Honorlock’s unique best-of-both-worlds approach bolsters their efficacy and responsiveness. Strengthening our live proctors with smart technologies elevates efficacy while reducing costs, resulting in a scalable and highly effective live proctoring solution. 

Our new “Pro Mode” further blends the concept of a live human proctor and AI, creating a unique, symbiotic relationship. This symbiosis makes possible the real-time feedback and real-time intervention, based on human decision-making, that professional education programs need. 

To follow best practices and meet or exceed the high standards of accrediting bodies, your proctoring solution must recognize and respond to infractions immediately, such as:

  • Having prohibited devices, notes, or tools in the workspace
  • Wearing headphones or a smartwatch when not permitted
  • Moving one’s face out of the frame or looking down at notes 
  • Appearing to have or use a phone

Flawless execution simply isn’t possible with human proctors alone.

On-demand live proctoring & support

Honorlock’s unique approach frees online test takers from the burden of scheduling (and rescheduling) proctored online exams. Our live test proctors and support team are available 24/7/365 so participants can take their exams when and where is most convenient and beneficial for them, without introducing obstacles such as driving, traffic, parking, waiting, or unexpected delays.

Intentionally different proctoring with a truly unique approach

No other remote proctoring service innovates and improves the online assessment experience by leveraging the best of both worlds—humanity combined with the power of our highly trained and responsive AI.

Schedule a demo with Honorlock

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Industry 4.0 Technologies & Certification Programs

What's next in industry 4.0?

What is Industry 4.0?

The simple answer is that Industry 4.0 uses really smart technologies to make companies bigger, better, faster, stronger. Tons of technologies are involved, but we’ll focus on a few that are foundational elements of the “Fourth Industrial Revolution”:

  • Artificial Intelligence (AI): machines learn and do tasks requiring human-like intelligence.
  • Machine Learning (ML): algorithms learn from data to improve AI performance.
  • Internet of Things (IoT): internet-connected devices that collect and exchange data.
  • Cloud Computing: delivers internet-based data storage, processing, and software.
  • Robotics: robots perform tasks to replace or assist humans.

The first and second industrial revolutions (Industry 1.0 & 2.0) used simple machines, assembly lines (think Henry Ford), and, eventually, electricity for mass production. The third (Industry 3.0), also called the Digital Age and Information Age, brought computers and automation into the mix.

Industry 4.0 relies on multiple technologies

Instead of any technology working by itself, Industry 4.0 depends on technologies working together. For example, IoT devices send real-time data to the cloud, where it’s stored and processed. Then, AI and ML analyze the data to find problems, predict trends, and suggest improvements to technologies and processes. This creates a cycle of improvement.

But there’s a catch:

you need people that can effectively implement and manage these technologies.

But there’s a catch:

you need people that can effectively implement and manage these technologies.

The first part of this article summarizes how the technologies work. The second part covers how organizations are investing in workforce upskilling and reskilling to prepare employees for the roles required to use these new technologies. Click to skip to part two.

Industry 4.0 technologies

Artificial intelligence, the cloud, machine learning, and the Internet of Things. You’ve probably heard these at some point, but they aren’t just trendy buzzwords; they’re powerful technologies that help organizations become more efficient, connected, agile, and ready for anything.

Artificial Intelligence (AI) and Machine Learning (ML)

Many technologies are involved in Industry 4.0, which relies on automation and data, but AI and ML are the brains and the foundation behind it all.

They make simple automation highly intelligent and adaptable, and data processing is more predictive and accurate. And because of that, organizations can be more proactive and flexible, rather than reactive and scrambling to catch up.

Without AI and ML, Industry 4.0 would be entirely different—or maybe not even a thing yet. Organizations would likely face slowed production, increased waste (time, resources, and materials), lower quality, missed opportunities in the market, and ultimately, decreased profits.

Sometimes the terms are used interchangeably, but they’re different. ML is just one branch of AI, which also includes technologies like natural language processing (NLP), large language models (LLM), robotics, speech recognition, and computer vision.

While both make machines smarter, they do it in different, but complementary ways:

  • AI helps machines learn, solve problems, and make smarter decisions.
  • ML uses algorithms to help machines learn from data and make their own decisions about their actions and future events.

Internet of Things (IoT)

The Internet of Things just means smart devices and technologies connected to the Internet that can collect and share data, and, in some cases, interact directly with each other.

Here are IoT technologies and how they’re used at home and at work:

IoT at home: Smartphones, TVs, thermostats, cameras, appliances, etc. For example, controlling your thermostat and security system from your smartphone.

IoT at work (Industrial Internet of Things): automated systems, machine sensors, security and remote monitoring, data analytics, robots, cloud computing, etc. For example, a self-driving forklift stacks pallets and relays progress data to cloud platforms

Without the constant stream of data from IoT, Industry 4.0 wouldn’t have the data it needs or the real-time communication between all the devices and technologies involved.

Cloud Computing

You’ve probably heard of cloud computing and other terms, like “the cloud.” So, what do they actually mean?

In simple terms, cloud computing just means using the internet to store data and access software and other resources instead of using physical hardware. It’s one of the major reasons that we can collaborate in real time while working remotely.

Cloud computing is usually a “pay-as-you-go” model, so companies only pay for what they actually use. It also means no setup fees and unpredictable overhead costs for physical hardware, which means saving a lot of money on equipment, electricity, etc.

How many companies use cloud computing?

Most companies use cloud computing in some way. Whether it’s just for accessing email and sharing documents or for managing internal operations and hosting their cloud-based products and services entirely online.

Robotics

Robots are great at performing repetitive (and hazardous) tasks all day, every day, and they can integrate with Industry 4.0 technologies, which means they can communicate, collect, and share data in real time.

Using robots doesn’t necessarily mean better quality products—some people pay more for handmade products—but they can help standardize production processes, making them more predictable and less prone to errors (hopefully).

Preparing the workforce for Industry 4.0

While companies are doubling down on Industry 4.0 technologies, they need workers who can effectively use them.

That’s why companies are investing in developing their people by upskilling and reskilling them through Industry 4.0 certification programs that train them to use these technologies.

Industry 4.0 certification programs

Industry 4.0 certifications come in all shapes and sizes. Some focus on learning the fundamentals of Industry 4.0 as a whole, while others are specialist programs for specific roles. 

For example, Smart Automation Certification Alliance (SACA), offers a Certified Industry 4.0 Professional certification, which requires participants to earn a series of micro credentials for a wide variety of technologies to earn the certification. In contrast, they also offer specialist certifications like Automation Systems Specialist and Electrical Systems Specialist, which are tailored for specific roles.

Regardless of the type, earning an Industry 4.0 certification usually requires a standard testing component, a written knowledge assessment, and a hands-on practical assessment. This proves that participants know the information and can apply what they’ve learned in real-life situations.

Securing Industry 4.0 certification exams

Any certification exams need to be remotely proctored to prevent cheating and protect the exam content and validity of the program.

Without remote proctoring, how would you know if participants are:
  • Sharing your exam content on the internet
  • Using their cell phones to look up answers
  • Getting ChatGPT or other generative AI to write responses
  • Asking Siri and Alexa for help
  • Having someone take the test for them (contract cheating)
You can’t just use any remote proctoring system, though. Locking the browser isn’t enough. Taking assessments has too many nuances to only use AI monitoring. And having live proctors watch test takers the entire time is distracting and expensive.

Proctoring certification exams with Honorlock

Honorlock’s remote proctoring solution secures certification exams from start to finish with a hybrid approach that combines live proctors and AI monitoring. 

Organizations get secure certification exam proctoring that’s scalable, affordable, and customizable, while participants enjoy the flexibility of taking their exams anytime, anywhere, without scheduling.

Here's how Honorlock works (scroll)

AI monitors each participant's behavior during the exam
Participants are monitored using video and other AI proctoring tools, like cell phone detection, voice detection, secure test browser, etc.
What if the AI detects potential misconduct?
If the AI detects any potential misconduct, it alerts a live proctor to review the behavior in an analysis window.
Proctors reviews & intervene if necessary
After reviewing, the proctor only intervenes if misconduct occurs or to help support participants. If there's no misconduct, the participant won’t be interrupted, and the exam admin won’t need to review unimportant flags.
Accessing exam reports and recordings
Administrators can access in-depth reports with time-stamped recordings in the learning platform after certification exams are complete.

Honorlock's Proctoring Features & Benefits

Exam content protection

Honorlock’s Search & Destroy™ proctoring technology automatically scans the internet to find leaked exam questions and offers a one click option to send content takedown requests.

Cell phone detection

Instead of relying on a proctor catching a participant using their phone in real-time, Honorlock’s cell phone detection toolkit can detect when test takers attempt to use their cell phones or other devices to access test bank content during the exam and when Apple devices in the testing area.

Block AI tools

A combination of virtual proctoring tools prevent participants from using AI like ChatGPT and Claude during certification exam activities.

ID verification & room scans

Exam administrators can require participants to verify their identity, (only takes about a minute) and scan the room for unauthorized resources like notes, secondary devices, etc.

Secure test browser

Honorlock’s BrowserGuard™ secures test browsers by recording desktops and preventing and flagging when participants try to access other browsers and use keyboard shortcuts, like copying and pasting.

Proctor exams in third-party platforms

Our online proctoring software integrates with third-party assessment platforms to secure certification exams taken outside of your assessment platform.

Smart voice detection

 Instead of flagging unimportant noises like coughing, Honorlock’s AI listens for certain keywords and phrases that may indicate cheating, like participants saying, “Hey Siri” or “Alexa,” to activate a voice assistant for help.

Integrating Honorlock with your assessment platform

Honorlock’s proctoring platform integrates with platforms like Docebo*, Intellum, SACA, CloudCME, Canvas, Blackboard, D2L, Moodle, and Open LMS*. Or you can integrate Honorlock directly into your platform with our APIs and Elements toolkit.

24/7 proctored certification exams with live support

Honorlock’s remote proctoring services and support are on-demand, which means certification exams can be taken anytime without scheduling, and live support is available in less than 15 seconds.

Flat-rate proctoring costs

Honorlock helps organizations avoid variable costs, like when tests take longer than expected, by offering a flat-rate cost per certification test or per test taker.  Even better, the cost includes implementation, training, and a dedicated success manager.

New technologies are always popping up with different, and sometimes better, ways to do things.

But the challenge—and opportunity—is to continuously upskill and reskill our workforce for today and tomorrow because keeping skills sharp and credentials current isn’t just beneficial—it’s required to stay competitive and innovative.

Schedule a demo with Honorlock