Is a VPAT Enough? How to Reduce Accessibility Barriers for Students, Faculty and Staff

If you or your institution want to know whether a product such as online exam proctoring software is accessible for those with disabilities, either before or after you’ve settled on a purchase, you’ll be likely to be reviewing a VPAT.

The question will arise, “Who should be reviewing a VPAT?” Note that reviewing and evaluating accessibility documentation requires familiarity with accessibility standards and barriers. The expectation that this responsibility belongs solely to procurement staff, or to the faculty, or to the disability services office may lead to greater institutional problems.

What is a VPAT?

The Voluntary Product Accessibility Template (VPAT) is a document from a Washington-based policy group that provides a standardized reporting format for product accessibility conformance. The document format undergoes small modifications based on feedback from industry partners.

When the VPAT is used to report accessibility conformance of a product, the completed document is known as the Accessibility Conformance Report (ACR). The term ACR is more correct and represents the completed document. However, the term VPAT is commonly used to represent an ACR.

Just Compliance?

An institution of higher education may review products for conformance with accessibility standards, such as the Revised 508 Standards, as part of its obligation to ensure accessibility of information and communication technology, also known as ICT.  Two crucial steps towards ensuring accessibility compliance include:

  • Working with vendors to remove accessibility barriers identified in products, and
  • Developing plans to “Provide individuals with disabilities access to and use of information and data by alternate means that meets identified needs” (E202.7.2 Alternative Means, Revised 508 Standards).

Keep in mind, developing alternate access plans is about removing barriers that could otherwise cause delays for students, faculty, and staff with disabilities, as well as compliance. You can see how important these plans are when it comes to remote exam proctoring solutions. The last thing you want is to create obstacles or delays at exam time.

What is an Alternate Access Plan?

An Equally Effective Alternate Access Plan (EEAAP) describes what an institution will do when an ICT product does not meet its minimum accessibility standards. An EEAAP identifies how access to the product will be provided when a person with a disability were to use it by answering the following questions:

  • What is the access barrier?
  • Who is affected by the access barrier?
  • Who is responsible for the plan?
  • How will equal access be provided?
  • What resources are necessary to provide equal access?
  • When will the vendor remove the access barriers?

It is important to note that EEAAPs are general plans. Any qualified individual with a disability still has the same rights to request individualized accommodations through the institution’s reasonable accommodation process beyond what the EEAAP proposes. 

Consider a product with videos that are not captioned. The EEAAP may include a stipulation for using institutional resources to caption the current set of videos while the vendor builds in captioned videos to the next product update. This provision does not mean that an individual might not still request ASL interpreting when using the product.

College of the Desert’s EEAAP (opens PDF) and San Francisco State University’s EEAAP (opens PDF) are just two helpful examples of EEAAPs in use at colleges and universities around the country.

Accessibility Reviews

There are several options for accessibility reviews. The type of review for evaluating accessibility used by an institution may depend on the availability of information and institutional resources. Each review process provides different information and has pros and cons.  In all cases, incomplete or contradictory information will lead to questions for the vendor and may identify the need for alternate access plans.

Accessibility reviews include:

  1. VPAT review and taking the information at face value
  2. Product testing by staff familiar with accessibility
  3. Vendor product demonstration
  4. In-house product accessibility evaluation
  5. Third-party product accessibility audit
  6. User testing of a product by various users of assistive technology

You won’t be surprised that taking the information in a VPAT at face value when it has been self-reported by a vendor may not be the most reliable or accurate method of evaluating accessibility for a product. Then again, doing so is probably the fastest way to review a product, at least initially.

A VPAT review could take a few hours. Contrast this with the several weeks it could take to conduct an in-depth evaluation of the product or to contract a third-party to evaluate the product. While such evaluations could result in more accurate information, depending on the product, there could also be delays for all users or delays in providing alternate access to users with disabilities.

What to Look for in a VPAT

Simply having a VPAT available for a product does not mean the document includes usable information. The information in a VPAT needs to be relevant to an institution’s accessibility conformance review process.

VPAT Editions

There are four editions of the VPAT.  When an institution has adopted the revised Section 508 standards as its minimum accessibility standards for ICT, it is important to review the Revised Section 508 Edition of the VPAT.  Otherwise, the product accessibility information may be incomplete.

For instance, Section 508 standards apply to hardware ICT as well as web content.  If the VPAT WCAG edition for web content is used to report the accessibility conformance of hardware, information describing how the ICT meets hardware standards would probably be missing.

VPAT Version

VPAT 2.4 is the current version. Prior to version 2.0, the information in the VPAT will not reference the revised Section 508 standards. Therefore, the information may be incomplete and difficult to match up with the tools used as part of an institution’s process of evaluating accessibility.

Date Completed

Web content, as well as software and hardware products, changes regularly.  The accessibility documentation should be updated to reflect product development.  The VPAT should therefore be a recent report, from at least within the last 12 months.

VPAT Evaluation Methods Used

The VPAT should identify the evaluation methods used to complete the report. It should answer the questions:

  • What automated tools were used?
  • What manual evaluation techniques were conducted?
  • What browsers and assistive technologies were used?
  • And by whom?

Remarks and Explanations

Vendors report a conformance level for each success criterion. If the conformance level is “Partially Supports” or “Does Not Support”, the remarks should identify:

  • The functions or features with accessibility barriers
  • How the product does not fully support the criterion
  • A roadmap for the vendor to remove the access barriers
  • If the criterion does not apply, an explanation as to why
  • If an accessible alternative is used, a description of it

The roadmap or timeframe from the vendor for removing the accessibility barriers is not included in the VPAT instructions for vendors, but rather, it is information that institutions need to include in alternate access plans as part of Section 508 compliance.

Accessibility Review Example

Let’s consider the first WCAG 2.0 level A success criterion, 1.1.1 Not-text Content.  The first part of 1.1.1 states “All non-text content that is presented to the user has a text alternative that serves the equivalent purpose,” then lists specific exceptions. 

When a success criterion is complex, it helps to ask several questions that address all the requirements for the success criterion. This is part of the approach used by the Section 508 Trusted Tester Conformance Test Process Version 5.

  • Question: Does the accessible name and accessible description for a meaningful image provide an equivalent description of the image?

An equivalent description for a meaningful image could be provided in alt text for images or in other types of text alternatives.  For example, a link to an accessible table of data might be provided for a chart.  It is important to note that only a human can determine whether the description is equivalent.

  • Vendor’s answer: Supports; The product uses standard HTML and WAI-ARIA techniques to provide text equivalents for all visual elements. This includes the attributes “alt”, “aria-label”, and “aria-describedby”.

Results

The vendor states that text equivalents are provided for all visual elements. However, the vendor does not state how it was determined that the text descriptions are equivalent for meaningful images.

It would be helpful if the vendor described the process that is used to ensure text descriptions are equivalent.  Otherwise, images could have file names or nonsense text and still pass a test with an automated tool. 

In this case, the vendor states the product conformance level is “Supports” for the success criterion. Taken at face value, the statement indicates no need for alternate access. However, if the VPAT Evaluation Methods Used does not give the reviewer confidence in the vendor’s process, the reviewer might ask the vendor for clarification.

Conclusion

If this VPAT is being reviewed by taking the information reported by the vendor at face value, even though the conformance level for the success criterion reported by the vendor is “Supports,” alternate access may be needed. It will depend on what additional information the vendor provides or if other testing identifies accessibility barriers related to this success criterion.

Disability Justice

With most technology there will usually still be a need for accommodations for those with disabilities. This reality does not have to be a barrier for institutions as they meet their accessibility goals and obligations. Instead, each time an institution reviews ICT, including web proctoring software, that review can be a beneficial part of a collective effort to reduce accessibility barriers for students, faculty, and staff anywhere the product is used.

This blog post was written by Nicolás M. Crisosto, Accessibility Specialist. You can watch his webinar by clicking this link: VPATs, Accessibility Conformance Reports, and Developing Alternate Access Plans

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Virtual Proctoring: The Reality

When my niece, who lives in another state, was three, her mother and grandmother would share videos I sent with her, and we would enjoy a weekly call to recap. This virtual but authentic relationship was brought into sharp relief one day when the 3-year-old objected to another video viewing with, “I want to see Auntie IN THE REAL.” While it’s certainly the case that real hugs between family members are best—something we appreciate all the more during the era of social distancing—the academic world has been discovering that quality virtual proctoring for academic testing of examinations really is as good as the “real” thing.

Virtually Yours, for Real

The most effective virtual proctoring software replicates the security of having test-takers all in the same room, physically distanced as they have been for decades so as to prevent the old “glancing over someone’s shoulder” trick. Instead of having the proctor collect everyone’s mobile phones in a box at the front of the room, the best virtual proctoring systems also block online impropriety without the need to take physical or even virtual access of any student’s secondary devices. Now that’s real effectiveness.

That’s also what Honorlock’s exclusive Search and Destroy™ and Multi-device Detection functions supply. Ken Craver of 93-year-old Tyler Junior College in Texas found this out when the remote testing center at TJC closed and he needed to drive the transition to automatic proctoring. “Honorlock is going to try to keep a problem from happening rather than tell you about a problem after it happens,” he said.

The Wonders of Automatic Proctoring

Some virtual proctoring software records a student’s test and then takes days or weeks to review, sometimes the instructor isn’t notified about possible academic integrity violations until after grades are due! Other online proctoring services are more intrusive, with a live proctor watching the student’s online exam from a window on the screen, which can be unnerving and distracting. 

Honorlock’s Live Pop-In™ function eliminates the drawbacks of other remote proctoring solutions. After the student signs on and verifies their identity with their school ID, they are asked to perform a 360-degree web cam sweep of their testing area (if their instructor requires it). At that point, our live proctor can ask students to remove any extraneous or forbidden materials from the vicinity. Students who may have misunderstood the instructor’s directions thus benefit immediately. (We always recommend that students DO pay close attention to the directions because the last minute is not when you want to discover that the book you were counting on to have open is actually supposed to be closed and inaccessible when the online exam starts.)

Once the proctored exam begins, no live proctor will disturb the student unless our software detects potential misconduct. When that happens, a live remote proctor receives an automatic notification. The remote proctor can then intervene by pausing the student’s exam remotely and communicating by way of a chat box appearing on the screen. As Ken Craver noted above, sometimes a proctor can redirect a student before a violation of academic honesty takes place. This automatic and less intrusive system, combined with a virtual human touch in real time, brings true harmony to the online proctoring experience. 

Our New Virtual Proctoring Age

Many well-known colleges and universities have decided to go completely or partially online as a new academic year begins. Stories are already circulating about colleges and universities who have opened for residential students only to send them home again. In this precarious time, it remains difficult to find the certainty that humans crave, and even more difficult to deny ourselves the in-person contact (hugs with nieces!) so many of us count on for our social and intellectual well-being. Due to the technological advances of the twenty-first century, however, we are able to continue our intellectual and educational pursuits in ways that we couldn’t have done just a decade ago. Professors, some who had never made a video call in their lives, are finding that they can teach effectively online. Institutions, meanwhile, have realized that a wide range of virtual proctoring systems are available.

What Sets Honorlock’s Virtual Proctoring Apart

Honorlock virtual proctoring is proud to help students pursue their educational dreams by safeguarding the academic integrity of their schools. We do it with brilliant technology and a caring support team, available 24/7/365. Craver reports that this support empowers Tyler Junior College students: “They don’t have to make a reservation like the used to. Students just log in and take the test anytime within the time window provided by the faculty member. It just works!”

Thousands of instructors have faced LMS integration issues for their courses and exams both pre-and post-pandemic-onset. Online message boards are filled with the exasperation of those who want simply to be left alone to teach. This vexation can be compounded when faculty overcome the logistical challenges of learning to teach online, only to find that students can’t take their final exams properly. It works seamlessly with your LMS, alleviating faculty frustration and leaving them free to focus on what’s important.

Craver notes that the transition from TJC’s previous virtual proctoring system was most welcome to its faculty. In the past, they had to wait to receive an e-mail from the former system that noted any possible infractions. “Now they just go in and click on results,” he said.

Results Come from the Process

Most of us are caught up in a results-oriented world. It’s what you did, not how you did it, that is supposedly all that matters. Smart educators, however, know that focusing on the process of learning is greater than any specific “outcome,” and actually leads to a more rewarding payoff in the long run. Honorlock’s people and technology are dedicated to making your web proctoring processes as automatic as possible. You get the best results, to be sure. Even more significantly, your students will be free to learn what they need to live fulfilling and useful lives now and in the future.

Want to know more about the Honorlock process? Schedule a demo

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Web Proctoring Comes Into its Own

One of the big success stories of this tumultuous era of higher education during a global pandemic has been the way remote proctoring companies have been working overtime to help schools and faculty members make the necessary adjustments, often on the fly, to fulfill their vital mission with online education solutions. Honorlock’s distinctive success in this rapidly expanding field has recently been recognized by Inc. magazine, where we are listed at #236 in the top 5000 fastest-growing private companies.

We didn’t get there by suddenly appearing in January with the pandemic – we’ve been building our remote proctoring business since 2015. Let’s have a look at how remote proctoring is not just a remedy for a temporary illness, so to speak, but an elixir that is helping institutions and programs transform themselves for a healthier future.

The Nightmare of Sleeping Through an Exam

Plenty of today’s professors (and even a few deans) can tell stories of being up late studying hard for a final exam as undergraduates, head hitting the pillow soon after they had convinced themselves that they were as ready as they could possibly be for the next day’s exam, only to sleep through their alarm and wake up to the horror of having to race across campus with no breakfast or even coffee. Some of today’s residential students have had a similar experience, and if it hasn’t happened to you, it’s probably happened to one of your classmates. If the over-sleeper was lucky, they would just manage to get to the exam room on time, frazzled and hyperventilating. If they were unlucky, and many keep these sadder stories to themselves, they might have missed an exam completely, resulting in consequences as severe as academic suspension or even the loss of a scholarship.

Flexible Scheduling Ends the Nightmares

Today’s stories of online proctoring experiences gone wrong, in contrast, may be more along the lines of a student gets sick and misses a scheduled live online proctoring session. They may then have to pay a fine to reschedule, or worse, the new time they are offered falls after their instructor is required to submit their grades to the registrar. This type of nightmare can take weeks to resolve, and not a small measure of anxiety in the process.

No one need suffer like this anymore with Honorlock’s remote proctoring online education solutions. Our 24/7/365 support includes proctors who are always available, so students can take their exams on-demand, at precisely the hour when they feel most ready. 

Web Proctoring for International Students and Americans Abroad

The Institute of International Education reported in November 2019 that the number of international students in the United States in 2018-19 rose to its highest point in history, and exceeded one million students for the fourth consecutive year. Due in great part to the global health crisis, no similar new records are expected for 2020-21; in fact, a significant fall in numbers is expected. A portion of students will be coming from countries that are at risk and therefore may have difficulty obtaining visas, while another cohort will take a look at the numbers of COVID-19 cases in many U.S. states and decide that it’s simply safer to stay in their home nations. Either way, the disruption will be felt acutely by the students, their universities, and the local American economies to which they normally contribute billions of dollars each year.

However, the existence of remote proctoring and online education solutions will be a saving grace for many thousands of that million this year and in the future. The web proctoring of exams will allow schools and faculty to continue to teach and assess international students while abroad. Not just international students, either: thousands of Americans take courses via distance learning while they themselves are abroad, notably members of the military, dual-citizens, businesspersons on assignment, and volunteers.

Cost-Effective Web Proctoring for Universities

While many schools already had begun integrating web proctoring and online education solutions into their normal practices, even more needed to shift gears at speed when the pandemic hit, which put an unexpected demand on their budgets. Some schools may have encountered pricing challenges, as some web proctoring services charge per hour, which can result in a wide range of costs depending on the length of the exam. In this economic climate, you need cost-effective web proctoring. 

Systems that charge a flat rate per exam or per student give you transparency about your costs. A recent article in the South Florida Business Journal describes the satisfaction of the University of Florida’s Director of Distance Learning & Continuing Education Brian Marchman, who had already been working with Honorlock (as are two of the other 10 largest U.S. universities) before the pandemic hit:

“We had not planned in our budget for any way to pay for this, so we had to find the funds and not put it on the backs of students, and they were able to make it work for us,” UF’s Marchman said of the university’s agreement with Honorlock. “We were over a barrel, and they didn’t take advantage of that.”

Upholding Academic Integrity

Ultimately, the main reason that the best remote proctoring services exist is because they help institutions, their faculty, and their students all have greater confidence that the student who is taking the course is the one doing the work, and that every student doing the work is doing so with honor. To achieve this indispensable goal, you need an effective, user-friendly, and stress-reducing system. Some pretty cool technology such as Search and Destroy™ and Multi-device Detection does its part, too.

World-Class Support

Life is also easier when you have a strong support structure undergirding your web proctoring system, as Dr. Juliette Mersiowksy of Longwood University appreciates

“Honorlock is responsive to our needs and suggestions, which is a good indicator of the kind of company that listens. Honorlock’s support is fabulous! They are very customer service oriented, which is rare among instructional technology companies today.”

Interested in further details? Check out our blog entry on Why Honorlock is the Future of Remote Proctoring, or request a demo

How to Take an Online Proctored Exam

Tips for taking an online proctored exam:

  • Ensure that your webcam, microphone, keyboard, and Wi-Fi are working correctly
  • Review the exam instructions ahead of time
  • Set up the room for success (clear desk, well lit, no distractions)
  • Log in, verify your ID, then launch the proctored exam

The 2020-21 academic year will be like none that has ever come before. Millions of students will be starting their formal college experience in circumstances that only a few infectious disease experts ever predicted could be possible. But the educational spirit is strong, and schools and professors are eager to deliver an optimal experience for everyone. If you are entering the world of online education for the first time, you may take a while to get used to the environment. And, no sooner will you have made the adjustment than you may be required to take your first online exam. Such an exam is likely to incorporate a remote proctoring solution chosen by your school. We provide background information and steps to success for your upcoming online proctored exam. Read on.

Online Exams aren’t Going Away

Your job as a student is to learn as much as possible however your classes are delivered, and then to demonstrate your acquired knowledge in formal assessments. These assessments may include term papers, lab reports, group projects, and, of course, online exams. By now it shouldn’t be a surprise that online testing platforms are here to stay and will play an important role in higher education for decades to come. Your first college exam is bound to be exciting, perhaps even intimidating, but there’s no reason to think that it should be any more so because you’re taking an exam that uses remote proctoring software. 

But Why is This Really Happening?

The Federal government requires your institution to “verify the identity of students to ensure those who register for an online course are the ones who participate.” It makes sense, right? You want to receive proper credit for the work that you do and both your school and our society in general also want you to receive that credit. Consider it from another angle: in many fields you are in competition with others. Remote proctoring software helps provide the level playing field so that you can do your best in your online exam, content in the knowledge that no one else is going to be able to gain an unfair advantage over you.

Make Sure You Stay Connected

The internet works most reliably when it’s plugged in! Wi-Fi and mobile hotspots can be perfectly OK, but if you can get yourself hooked up to a broadband connection, you can reduce your chances of being kicked off during your exam. You’ll also want to ensure that your webcam and microphone are working properly, as both are integral to a successful web proctored exam. If you use a wireless mouse or keyboard, you may also wish to check their batteries—every click and tap counts!

Know the Online Proctored Exam Instructions in Advance

Countless exam-takers wait until the last minute to read the directions for online proctored exam. Keep out of this group. Instead, take the time to become familiar with your instructor’s guidelines in advance. Learn what they will allow you to have with you (a separate calculator, for example), and what will they completely forbid (also possibly a separate calculator—get the idea?). Knowing what will be expected of you will help you relax. You’ll be able to focus on the test material rather than find yourself in a sudden panic at the last minute because the directions surprise you.

Set Up Your Room for the Online Proctored Exam

Make sure that your testing environment is ready for your online proctored exam as well. Is the room sufficiently lit? Will it be quiet enough for you to concentrate? Have you cleared up around your study area? Is it possible to lock or otherwise block the door so as to protect your space from wandering parents, siblings, or housemates? When it comes time to sit down and take your exam, you want your face to be seen, your desk to be clean, and your mood to be serene. 

Logging on to Your Online Proctored Exam

Honorlock remote proctoring is meant to make your online exam experience as seamless as possible. Honorlock’s proctoring software is a simple Chrome browser extension that will take you moments to install and then seconds to delete, should you choose to do so following your proctored online exam. Once you’ve taken care of your room, desk, and computer, you will be ready to begin. Make sure you have your Student ID, as you will hold it up to your webcam so that the proctoring AI can match it to your face (this is the government-mandated identity verification part noted above). You’ll then do a 360-degree sweep of your testing area with your webcam so as to demonstrate that the only materials in your immediate vicinity are the materials approved for use by your instructor in the course.

During the Online Proctored Exam

And you’re off! Intently focused on showing your instructor that you know your stuff. With Honorlock, a remote proctor’s face won’t be hovering in a corner of your screen, potentially freaking you out. 

Honorlock remote proctoring was actually created by students for students. We didn’t like that sort of online proctoring where students feel like they’re being watch – and we figured that you wouldn’t either.  Instead, you’ll be monitored by proctoring software artificial intelligence. Should a potential incident occur (say you get up from the computer unexpectedly, or suddenly start speaking with someone else who has come into the room), the AI will notify one of our always available remote proctors, who may then “pop-in” via chat box to make sure everything is going fine and that you haven’t breached the guidelines set down by your instructor. If you are someone who likes to read exam questions aloud to yourself, you will not have to worry that you’ll be accused of cheating. Your instructor receives a report immediately following the online proctored exam and he or she is the person who will determine whether any breaches of academic standards have taken place.

The process, and the goal, is always to provide you with the most convenient, most secure, and least stressful online exam experience. Good luck with your studies!

If you’re a student and you are looking for support on how to use Honorlock remote proctoring, please chat with one of our ready support specialists here.

If you’re a faculty member who is looking for a remote proctoring solution and you would like to speak to an Honorlock representative, please click on request a demo here.

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Honorlock Earns Spot on the 2020 Inc. 5000 List

The Online Proctoring Provider is Ranked No. 236 on the List of the 5000 Fastest-Growing US Companies

BOCA RATON, Fla, August 12, 2020 – Honorlock, an online proctoring service that is transforming how educational institutions protect academic integrity, today announced that it has ranked No. 236 on the annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies.

“It’s rewarding to be so highly ranked by the Inc. 5000 among so many remarkably innovative companies,” said Michael Hemlepp, CEO of Honorlock. “Our accelerated growth represents the dedication of our team to taking the technical online proctoring experience and making it human for higher education institutions, faculty and students.”

Honorlock is a cloud-based proctoring system that integrates with a school’s learning management system and is designed around usability and ease of use. Clients include top-ranked University of Florida, the University of Maryland and Georgia Institute of Technology.

The Inc. 5000 list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. Intuit, Zappos, Under Armour, Microsoft, Patagonia, and many other well-known names gained their first national exposure as honorees on the Inc. 5000.

“The companies on this year’s Inc. 5000 come from nearly every realm of business,” says Inc. editor-in-chief Scott Omelianuk. “From health and software to media and hospitality, the 2020 list proves that no matter the sector, incredible growth is based on the foundations of tenacity and opportunism.”

About Honorlock

Honorlock is revolutionizing the way education institutions protect academic integrity in online courses and assessments. Used by three of the 10 largest universities in the US, Honorlock’s proprietary features provide educators with the assurance that their test is protected, and students with the flexibility of proctored exams whenever and wherever they need it. Honorlock is dedicated to providing world-class service and support 24/7/365. www.honorlock.com.

What Faculty and Administrators Want from their Online Proctoring Software

Too many of us locked down during the global pandemic, new restrictions and regulations seemed to present an almost insurmountable challenge. Despite this, educators and students across the world bravely took steps to continue their important work and complete the spring term, many with the assistance of an online proctoring service for the first time. In the wake of the initial crisis, the expanding staff at Honorlock has worked intently to prepare an increasing number of colleges and universities for their first exclusively online semester. If your school hasn’t used remote proctoring software before, now is an ideal time to discover why so many others have chosen Honorlock to help assess student learning while preserving the academic integrity of their degrees and programs.

Student Privacy

Students everywhere are outspokenly protective of their privacy. At the University of Maryland, administrators address these privacy concerns accordingly:

“We looked at many different product options and benchmarked them against a list of requirements. Honorlock was found to be one of the best solutions with respect to student privacy. We found it less invasive when compared to many other products. Honorlock proctors do not watch students all of the time, only when specific behaviors trigger alerts. Our purchase of Honorlock is for pop-in proctoring, which means proctors only appear when behaviors trigger the need.”

What type of behaviors, you ask? Getting up from the computer would be one, as would talking to someone else in the room. A student who simply prefers to read test questions aloud, however, would not run afoul of the system, though they might incur a pop-in from our certified live proctors, who offer the ultimate in student flexibility by being available 24/7/365. Proctors’ faces won’t suddenly appear on the student’s screen, but they do have the ability to pause the exam (with no time penalty) and inquire about the situation via our chat box. The object, and the effect, is to provide each student with the most convenient, most secure, and least stressful online proctoring experience.

Data Security

Going hand in hand with a commitment to respecting student privacy is the responsibility of institutions to ensure the security of their data. The College of William and Mary explains the following to its students:

The university selected Honorlock after a rigorous vetting process involving IT security specialists and the Studio for Teaching and Learning Innovation. The information security review included an assessment of the vendors’ information security controls across 15 distinct information security domains. Additionally, in the case of Honorlock, the university Registrar vetted the companies Student Privacy Statement, GDPR Privacy policy and FERPA statement.

Elsewhere, William and Mary indicates that they deemed Honorlock “to be the most effective tool due the program’s simplicity and security.” They do so in part because Honorlock is not a bulky browser or application that students must download and take time to learn; it is a Chrome browser extension that takes moments to install before the exam and seconds to uninstall after the exam.

Disclaimer: This webpage discusses Honorlock’s widely available services and software for teachers. In May 2021, Honorlock launched a feature in limited release at a few schools that works through an app students download onto their computers, in addition to a Chrome extension.

Scalability and Responsiveness

The simplicity appreciated above is also the heart of Honorlock’s scalability. Soon after Covid-19 hit, Austin Peay State University entered into a short-term partnership with Honorlock when their regular online proctoring vendor was unable to handle the increase in demand resulting from face-to-face courses abruptly forced to make the switch to an online environment for the second half of the spring semester. Honorlock’s success with APSU students and faculty was such that the contract has been extended through the fall.

Another school with a pressing situation was St. Petersburg College, which called upon Honorlock last fall to perform for their 30,000 students and more than 110 degree and certificate programs just two days before finals. The challenge faced was the failure of their previous provider to integrate with the college’s D2L LMS, but Honorlock’s team managed to solve the problem immediately so that the online exams went ahead with barely a hitch. SPC’s Executive Director of Academic Technology Christopher Harvey said, “All of the faculty were able to adapt within two days; all were able to use it and review the tests. We did it quick!”

Comprehensive Support

Honorlock support was additionally praised by SPC’s Online Course Testing Coordinator Lindsey Eaton for managing the remote proctoring of their high-stakes nursing assessments. (It’s not just the schools themselves, but patients everywhere that have an interest in the academic integrity of degrees earned by medical professionals!) “The platform worked really well for them,” Eaton said. “They have a couple of third-party exams, but they have managed to make it all work well.”

At Worcester Polytechnic Institute, administrators sought out a new proctoring
solution when the one they had been using did not provide the support the faculty needed to be successful in delivering online assessments. “The support team was not open to receiving feedback,” said WPI’s Director for Teaching and Learning Services Kate Beverage. Things changed for the better with Honorlock. WPI had the following requirements, all of which Honorlock satisfied:

  • Ability to proctor paper-based online exams
  • Ability for instructors to review proctored exam sessions
  • Ability for students to scan and submit notes for the exam
  • Good tech support and communication from the vendor
  • Platform agnostic (PC, Mac)

Beverage was impressed: “Honorlock’s support model is great! The live chat has been very helpful for us. The resources provided for faculty in terms of creating exams and proctoring options when enabling exams are excellent!”

A Complete Remote Proctoring Service

More and more colleges and universities will be migrating to online environments in Fall 2020 and beyond, and some will find that online programs best suit their constituencies as they move forward. When they do, Honorlock’s exclusive technology, savvy developers, and friendly customer support staff will be there to ensure that students can focus on their goals and schools can enable their students achieve those goals honestly and with due pride.

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University of Florida Goes Remote with Honorlock

University of Florida Testimonial about Honorlock proctoring services

It was 10 weeks into the spring semester when the University of Florida (UF) was faced with migrating 5,000 courses online. Like colleges and universities, UF was forced to halt in-person instruction to slow the spread of the new coronavirus. By March 23, UF had succeeded in meeting the initial challenge.

Implementing online proctoring for 63,000 students

But in the next six weeks, the stakes got higher. The university would be met with another unprecedented undertaking: administering spring midterms and remote exams to more than 63,000 enrolled students.

“As challenging as the remote learning situation has been for the university, there have been many silver linings for us, a partnership with Honorlock has been one of them.” said Brian Marchman, University of Florida Assistant Provost and Director of Distance & Continuing Education.

He added, “We had not planned in our budget for any way to pay for this, so we had to find the funds and not put it on the backs of students, and they were able to make it work for us. We were over a barrel, and they didn’t take advantage of that.”

UF and Honorlock proctored 154,282 exams during the spring semester

“We don’t just say we’re proctoring exams we mean it. We don’t just give it lip service and partial effort. We want students to know their stuff and be able to prove it,” Marchman said. “Honorlock has been able to help us make that a reality.” 

Honorlock succeeded in accommodating the large influx of students needing remote proctoring because the system doesn’t require live proctors to watch each person taking an exam. Instead, the remote proctoring technology uses artificial intelligence to monitor each exam session. If the proctoring software detects possible cheating, it will alert a live proctor who can review the situation and intervene to help the student get back on track.

Students install Honorlock via a Google Chrome browser extension before taking their remote proctored exams. Students access Honorlock directly through their university’s learning management system (LMS).

Demonstrating success to others

University of Florida wasn’t the only institution interested in Honorlock’s online proctoring platform and services model. With colleges and universities across the country in a similar situation, Honorlock quickly onboarded 200 higher education institutions during this trying time.  

University of North Florida (UNF), in Jacksonville, made Honorlock available to students and faculty in April through the university’s Canvas LMS. Honorlock’s online proctoring technology was especially useful for programs that prepared students to test for licenses and certifications, such as accounting and nursing courses, said the Assistant VP of Digital Learning and Innovation, Deb Miller.

Florida International University in Miami had been working with Honorlock for the past four years, primarily with its online-only students. 

As more than 5,600 of its classes went completely remote by mid-March, FIU sought to train faculty and students on effectively using Honorlock and Zoom – the primary tools for its technology transition – over several weeks. 

Michael Hemlepp, Honorlock’s CEO, really believes in a service-oriented culture, both inside Honorlock and in how they treat their customers. “To help institutions navigate the challenges encountered during the pandemic, both technology and talent were scaled to ensure we could provide the services they needed.” 

In response to the COVID-19 pandemic, Polk State College transitioned all classes online and needed to ensure online proctoring was made available immediately following Spring Break. With exams scheduled for that Monday, the Honorlock team was asked to go above and beyond to kickstart the system on Sunday. “I was very happy with the support. They jumped on it with no question,” said Cody Moyer, M.Ed., Director of Learning Technology, Polk State College, Winter Haven, FL

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South Florida Business Journal: Honorlock Provides Solution as Universities Scramble to Go Remote

June 30, 2020, Written by Emon Reiser – Digital Editor, South Florida Business Journal. Please see the original article here.

It was 10 weeks into the spring semester when the University of Florida was faced with migrating 5,000 courses online. Without much notice, UF accomplished the feat March 23, transitioning classes as large as 1,200 students to remote learning as universities nationwide halted in-person instruction to slow the spread of the new coronavirus.

But in the six weeks to follow, the university would be met with another unprecedented undertaking: administering spring midterms and exams to more than 63,000 enrolled students. “As challenging as the remote learning situation has been for the university, there have been many silver linings for us,” UF Director of Distance Learning & Continuing Education Brian Marchman said. A partnership with Honorlock, a Boca Raton-based remote test proctoring company, has been one of them, he said. The technology helped the Gainesville-based university administer 154,282 exams during the spring semester.

“We don’t just say we’re proctoring exams, we mean it. We don’t just give it lip service and partial effort. We want students to know their stuff and be able to prove it,” Marchman said. “Honorlock has been able to help us make that a reality.”

With universities across Florida and beyond in a similar pinch, Honorlock quickly onboarded 200 new higher education institutions and expanded its agreements with schools such as UF, Florida International University, and the University of North Florida. It has partnerships with more than 30 Florida schools, including Broward College, Florida Atlantic University, and Florida State University.

The South Florida startup, founded in 2015, is rapidly scaling as a result. It raised $11.5 million in Series A funding, even as many venture capital funds slowed their investments in response to Covid-19’s sudden effect on the economy.

The late March funding deal, coupled with an influx of new business, has fueled Honorlock’s growth faster than expected. The company hired 20 full-time employees between January and April, and it currently has 60 employees, including 50 based in Florida. It plans to hire more, Honorlock CEO Michael Hemlepp said. “We are more than doubling the company size this year and in 2021,” he said.

Honorlock succeeded in accommodating the large influx of students who needed the system because it doesn’t require live proctors to watch each person taking an exam, which eased scheduling challenges for faculty and students. Instead, the technology employs artificial intelligence to monitor factors such as eye and head movement, and whether there are voices other than the students in the room. If the system detects possible cheating based on a score of said factors, it will alert a live proctor who will interact with the student to ensure the integrity of the exam.

“It’s a bit less daunting to set up than a full installation would be,” University of North Florida Assistant VP of Digital Learning and Innovation Deb Miller said. UNF, in Jacksonville, made Honorlock available to students and faculty in April through the university’s Canvas LMS. It was especially useful for programs that prepared students to test for licenses and certifications, such as accounting and nursing courses, Miller said. “We certainly had challenges with students initially who didn’t sign up for the class expecting this,” she said. “There were concerns about data and privacy, but Honorlock has good language and documentation on all that.”

Many of Florida’s public colleges and universities had already tapped Honorlock’s technology for some courses after the startup won a contract last year to provide its services to state schools. Florida International University in Miami had been working with Honorlock for the past four years, primarily with its online-only students. As more than 5,600 of its classes went completely remote by mid-March, FIU sought to train faculty and students on effectively using Honorlock and Zoom – the primary tools for its technology transition – over several weeks.

“Some instructors were hesitant about teaching online, but I’ve heard great feedback from them in how successful they’ve been in delivering their lectures and courses remotely,” FIU Director of Technology Services Robert Parhizgari said. “I think, going forward, students and instructors will be more open to going fully online in the future.”

Even as their agreements expanded with Honorlock, the universities the Business Journal spoke to declined to pass the costs on to students. For UF, the costs would typically be covered through a distance learning fee, or subsidized through state funding. “We had not planned in our budget for any way to pay for this, so we had to find the funds and not put it on the backs of students, and they were able to make it work for us,” UF’s Marchman said of the university’s agreement with Honorlock. “We were over a barrel, and they didn’t take advantage of that.”

Why Honorlock is the Future of Remote Proctoring

Even before the pandemic forced schools to remote education, the most recent educational statistics showed that 6.6 million out of 19.7 million students at American degree-granting postsecondary institutions were pursuing some form of online education. Nearly half of those 6.6 million said that attending regular courses on campus is the greatest barrier to meeting their goals. Online education is clearly opening up an entire world of opportunity to those who would otherwise be unable to benefit. To make the system work, schools need to be certain that their academic standards are rigorously upheld. Assessment is therefore vital, which makes effective remote education software for proctoring crucial. With millions of students, schools need both a reliable and scalable solution.

Honorlock was created by students for students and delights administrators and faculty who have tried other online proctors in the past. Users include schools of all sizes, from small to medium to three of the 10 largest universities in the United States. With so much attention directed at how the academic world is coping during the current global health crisis, Honorlock is well positioned, as the future of remote proctoring, to play an important role in maintaining academic integrity for schools and enabling life-changing success for students with its remote education software.

What is remote proctoring?

The 2008 Higher Education Opportunity Act requires that institutions “verify the identity of students to ensure those who register for an online course are the ones who participate.” 

Remote proctoring authenticates both that the student signed up for a given online course is the one performing its work, and that exam-takers are using no unauthorized aids. In general, remote proctoring can be performed exclusively via AI or include a live proctor who takes control of a student’s computer and watches them for the duration. It might function to lock the student’s browser so that they cannot access other websites during the test, except for those approved by the professor. Honorlock brings the best of these functions to bear, while eliminating the worst.

Can a remote proctor see your screen?

The first question most students ask is whether someone will be watching their screen. With Honorlock, the answer is yes and no. The student’s webcam will be recording during the test, but no one is watching their exam in real-time. AI technology monitors each session, and, if it senses that something is wrong, it will trigger a live proctor to “Pop-in” via chat—no one’s face will float on the screen.   

The proctor will assess the situation, help the student get back on track, and post any notes about the incident for the faculty member before the exams need to be marked. After the test, one of our exam proctors may review the exam session to look for any potential violations, and a recording and any proctor notes will also be made available to the instructor.

What if the system flags something that isn’t a violation?

Honorlock uses a combination of AI technology and human proctors because we understand that things happen. Our hybrid approach is non-invasive, ensuring that students are able to keep full focus on their exams without any external distractions. If, for example, a test-taker accidentally looks off into the distance or their roommate (or little brother or sister, thanks to the pandemic) suddenly enters the room, then our human proctor will pop in via chat to assess the situation, make sure there isn’t an academic violation, and help the student to continue with the exam. Other possible triggers for a live proctor pop-in include insufficient lighting, background noise, or an incomplete room scan. Following the completion of the remotely proctored exam, the instructor will also be able to review the recording provided to review any flagged incidents.

Can you cheat on an online proctored exam?

Nearly 2,500 years ago, Greek dramatist Sophocles famously professed that he would “prefer to fail with honor than to win by cheating.” While most people would agree with him in spirit, in practice some convince themselves otherwise, especially if they perceive that the chances of being caught are slim. It is therefore incumbent upon schools to take steps to protect their degrees and programs for the majority of their students who are on Team Sophocles and committed to succeeding with honor. 

Since there will always be some who stop at nothing to find a shortcut, the value of remote proctoring is most pronounced as a deterrent. To that end, Honorlock provides the best methods of deterrence available. Cody Moyer, Director of Learning Technology at Polk State College puts it succinctly: “The features that Honorlock has to offer blew everyone else out of the water,” adding that the most powerful for him were Search and Destroy™ and Multi-Device Detection. Without actually taking control of smartphones or tablets a student may have secreted during the 360-degree scan of their test environment, Honorlock’s patented technology can tell when such devices are searching the internet for test answers. At that point, our on-demand and always available certified proctors can intervene and return the student to the right track.

Can virtual proctoring really do all it promises?

With Honorlock’s blended AI and live Pop-In proctors it certainly can—and already is—for an increasing number of American colleges and universities seeking to uphold academic integrity while they broaden their reach or simply cope with the coronavirus.  Students can take their exams exactly when they feel most intellectually, physically, and emotionally prepared. Whether that be 2 p.m. or 2 a.m., our 24/7/365 support is ready to help.

University of Florida psychology lecturer Ryan Mears adds that virtual proctoring does even more than expected: 

“Honorlock was more than a tool to guard or block students from using inappropriate information. It was also a means to detect and determine many different ways that students approach the exams. Because of access to the wealth of data/information through Honorlock, I became better able to utilize it.”

Honorlock has helped tens of thousands of students achieve their online education dreams in the past five years, and is proud to stand ready to help millions more in the next decade and beyond with its remote education software.

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Press Release: Missouri Southern State University Chooses Honorlock to Protect Academic Integrity

A Missouri Southern State University Committee affirms Honorlock’s online proctoring service is the best solution for their students and faculty.  

BOCA RATON, Fla, May 19, 2020 – Honorlock, a cloud-based proctoring solution that is transforming how education institutions protect the academic integrity of online courses and assessments, today announced they were awarded a multi-year contract by Missouri Southern State University. Honorlock will automatically verify student identity, protect unauthorized use of test content, and provide automated and live proctor pop-in for online assessments.

“A comprehensive evaluation of online proctoring solutions conducted by Missouri Southern’s Distance Learning Advisory Committee found Honorlock, with its unique ‘live proctor pop-in’ technology, to be the perfect fit in both cost and effectiveness,” said Scott Snell, Director of Distance Learning.  “Students will not need to pay to use the service and will appreciate its seamless integration with our learning management system using a common Internet browser.  Faculty can be confident they have the tools necessary to maintain academic integrity standards while facilitating online assessments.” 

Missouri Southern serves nearly 6,000 students in more than 140 academic programs in Joplin, Missouri. Established in 1937, it has developed outstanding, state and nationally accredited programs that prepare students for the competitive and changing 21st-century society. 

“We know universities have many options when it comes to online proctoring services,” said Michael Hemlepp, CEO of Honorlock. “We’re delighted that Missouri Southern recognized the value for their students and faculty and we remain committed to meeting our clients’ needs by leading the industry through innovation and customer success.”

About Honorlock

Honorlock is revolutionizing the assessment experience for students and faculty at academic institutions worldwide. Our patented, proprietary technology transforms an otherwise intrusive interaction into a positive experience promoting trust, confidence, and peace of mind. Used by three of the 10 largest universities in the US, Honorlock is dedicated to providing world-class service and support 24/7/365. honorlock.com

About Missouri Southern State University

For more than 80 years, Missouri Southern State University has developed outstanding, state and nationally accredited programs that prepare our students for the competitive and changing 21st-century society. Central to its mission is a strong commitment to international education, liberal arts, professional and pre-professional programs while preparing our students for success in careers and lifelong learning.

Academic programs are organized into four colleges: the College of Arts & Sciences, College of Education, the Robert W. Plaster College of Business and the College of Health Sciences. The university also offers a division of Graduate Studies and Distance Learning.

Missouri Southern offers a beautiful campus, knowledgeable faculty, active student organizations, a thriving residential life system, and opportunities to expand your international horizons.