Taking proctored exams | Honorlock Online Proctoring

How to Talk to Students Suspected of Cheating

Cheating happens.

It happens at all levels of education. From the anxiety-inducing timed multiplication test in 3rd grade to high-stakes final exams in college.

It happens more often during online exams. A survey1 found that students are about 50% more likely to cheat in online courses than in live classes.

It happens for many reasons. Sometimes students cheat because they want good grades or just because there’s little risk of getting caught. But it also ties back to factors like their perceptions of faculty and confusion about what counts as cheating and what’s just unethical behavior.

It happens in different ways. Whether it’s sneaking a quick Google search on their cell phones, whispering questions to Siri and Alexa, or having entire essays written by AI chatbots, technology makes cheating quick and easy.

At all levels of education.

From anxiety-inducing timed multiplication tests in 3rd grade to high-stakes final exams in college.

More often during online exams.

A survey1 found that students are about 50% more likely to cheat in online courses than in live classes.

For many reasons.

Sometimes students cheat because they want good grades or just because there’s little risk of getting caught. But it also ties back to factors like their perceptions of faculty and confusion about what counts as cheating and what’s just unethical behavior.

In different ways.

Whether it’s sneaking a quick Google search on their cell phones, whispering questions to Siri and Alexa, or having entire essays written by AI chatbots, technology makes cheating quick and easy.

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Talking to students about cheating is difficult but necessary

No instructor looks forward to talking to a student about cheating (we really hope not). And while these are the last conversations you want to have with your students (and they feel the same), they’re necessary—no matter who, what, when, where, why, or how cheating happens.

But to make these conversations effective, you need to approach them thoughtfully. Talking to a student about cheating requires careful planning, consistency, emotional intelligence, solid evidence from the online proctoring software, and a deep understanding of disabilities and accommodations, which are often overlooked.

The ripple effect of addressing academic dishonesty

Responding to cheating the right way helps build a culture of academic integrity among your students.

“Instructors at our partner institutions have told us that addressing suspected cheating has an impact beyond each individual case,” said Jordan Adair, VP of Product at Honorlock. “Providing consistent feedback to students on their proctored exam results helps reduce future incidents and sends a clear message to students and their peers that academic integrity is valued at their institution.”

So, what's next?

How do you start the conversation?
What should you say, and what should you avoid saying?
What evidence do you need to prove they cheated during the proctored exam?
What if their story is believable, but you still have concerns about academic dishonesty?
Have you considered how disabilities may play a role?
Are your test rules as objective as they should be?

How do you start the conversation?

What should you say, and what should you avoid saying?

What evidence do you need to prove they cheated during the proctored exam?

What if their story is believable, but you still have concerns about academic dishonesty?

Have you considered how disabilities may play a role?

Are your test rules as objective as they should be?

This article provides strategies for preparing for a conversation with a student about cheating, practical approaches for discussing it effectively, and templates for what to say in different situations.

Preparing to talk to a student about cheating

Review the institution’s academic integrity policy

Even if you’re familiar with your institution’s academic integrity policy, it’s important to review it again, as the policies and procedures related to acts of academic misconduct may have changed since you last checked.

Determine the purpose of the conversation

What do you want out of this conversation? Be more specific than just “to discuss cheating.” Establishing a clear goal helps guide the conversation and your preparation for it.

Do you want to…

Inform the student that the exam proctoring software flagged certain behaviors and discuss how to avoid them next time?

Determine if the student needs additional support and resources?

Hear their side of the story before deciding how to proceed?

Discuss the next steps in the academic misconduct investigation process and potential consequences?

Notify the student via email

Send the student an email notifying them that you need to meet with them because of concerns about potential academic misconduct.

Instructor note: If multiple students are involved in the same instance of misconduct, email each student individually and do not mention the other students’ names. This protects student privacy and addresses each situation individually.

Templated email to request a meeting with the student

Subject line: Meeting Request: Important Discussion Regarding [Course Name]

Dear [Student First & Last Name],

I am writing to inform you of my concerns regarding your recent submission for the [exam/assignment name] in [course name] this semester (Semester 20__).

During the [exam/assignment], the proctoring software flagged behavior that appeared inconsistent with the provided rules and academic integrity policies at [Institution Name].

To ensure a fair process, I would like to meet with you to discuss the software’s findings, hear your perspective, and clarify any questions before taking further steps.

I am available [virtually or in my office] on [list dates and times]. Please reply with a date and time by [date and time].

I’ve included [links/attachments] to [Institution Name]’s Academic Integrity Policy and the course syllabus:

[Institution Name] Academic Integrity Policy [link and/or attach document]

[Course Name & Number] Syllabus: [link and/or attach document]

Thank you for your cooperation.

Sincerely,

EMAIL TIPS

Example from email: “… the proctoring software flagged behavior that appeared inconsistent…”

Example from email: I would like to meet with you to discuss the software’s findings, hear your perspective, and clarify any questions before taking further steps.

Example from the email: I am available [virtually or in my office] on [list dates and times]. Please reply with a date and time by [date and time].

Example from the email: I’ve included [links/attachments] to [Institution Name]’s Academic Integrity Policy and the course syllabus:

[Institution Name] Academic Integrity Policy [link and/or attach document]
[Course Name & Number] Syllabus: [link and/or attach document]

Templated email for other conversation purposes

Use this to inform the class of commonly flagged behavior:

The proctoring software flagged several behaviors among quite a few students during the last exam. I wanted to share these issues with you all and offer some tips on how to avoid them in the future. Please take a look before your next exam. [Add a bulleted list after this of the behaviors with specific tips to avoid them]

Use this text at the beginning of the email if the purpose of the conversation is to determine if the student needs additional support and resources:

“To provide a fair process and identify any support you might need, I’d like to discuss the software’s findings and hear your perspective. I can also help address your questions about future exams and academic integrity policies.“

Use this text at the beginning of the email if the purpose of the conversation is to discuss the next steps in the academic misconduct investigation process:

I want to meet with you to discuss the findings, the next steps in the academic misconduct investigation process, and potential consequences, as well as to clarify any questions you may have.

Review your test rules and instructions

Writing clear test rules and instructions that leave no room for subjectivity is tough. While they seem straightforward, any ambiguity can complicate discussions with students.

Two example test rules that aren’t as objective as they seem:

1. Do not use any AI chatbots to write any portions of your essay.

This rule work because it includes “any” chatbots writing “any” portions of their essay, but students might think:

I can’t use AI chatbots to write my essay, but I can use them to edit it.

I can use Grammarly to rewrite and improve my essay because it’s an AI writing assistant, not an AI chatbot.

Improved version of example #1

Do not use any artificial intelligence (AI), including chatbots, voice assistants, writing assistants, or editing software, to write, edit, or improve any part of your essay. All essay content must be your original work, created entirely by you, without assistance from any external electronic technologies.

2. Do not use a cell phone, tablet, or other computers during the proctored exam.

Seems pretty clear, right? Well, students might think:

I can’t use my phone, tablet, or another computer, but it doesn’t say I can’t use my smartwatch.

Improved version of example #2

During the proctored exam, only authorized resources and exam materials are permitted on your desk or workspace in the testing area. Unauthorized electronic devices, including cell phones, tablets, smartwatches, calculators, or other electronic equipment, are not allowed.

With those examples in mind, play devil’s advocate as you review. This helps prepare for the conversation and refine your test rules. If updates are needed, inform students via email and LMS tools like messages, forum posts, and announcements.

Instructor Tip

You can use an unscored question at the beginning of the next test to confirm their acknowledgment of any updates to test rules and instructions.

Consider disabilities when reviewing evidence from the proctoring software

If the evidence (exam reports and video recordings from the remote proctoring software) shows suspicious behavior, it’s natural to assume it’s cheating. However, this “suspicious” behavior could be related to disabilities and accessibility needs.

For example, a student might be repetitively looking off-screen during the exam.

At face value, this behavior seems suspicious—like they might be looking at notes or receiving help from someone off-camera.

But what if the student has a condition, such as Tourette Syndrome (TS) or Attention Deficit Hyperactivity Disorder (ADHD), that causes involuntary head movements?

Another thing to consider is that many college students don’t disclose disabilities to their instructors2, often due to unawareness3 and stigma4:

Unawareness: many students don’t know they need accommodations, aren’t aware accommodations are available, and/or don’t know how to find help at their institution.

Stigma: fear of judgment and being treated differently by peers and instructors prevents students from disclosing disabilities; some are even ashamed to seek accommodations.

If the evidence (exam reports and video recordings) from the proctoring software shows suspicious behavior, it’s natural to assume it’s cheating. However, this “suspicious” behavior could be related to disabilities and accessibility needs.

“Understanding ADA guidelines and different accommodations that students need is invaluable in education and academic integrity,” said Dr. Lee Conerly, Director of Academic Instruction at Coastal Alabama Community College, “Students’ behaviors during exams may look like cheating, even when they absolutely are not cheating.”

Dr. Conerly gave an example of how the behaviors of students with Attention Deficit Hyperactivity Disorder (ADHD), like repetitive head twitching and fidgeting, can be mistaken for cheating, “I watched the exam recording, and the student was repeatedly looking off to the right, which makes it easy to assume they were looking at something or someone for answers. But I recognized signs of ADHD in their behavior. So, instead of jumping to conclusions, our conversations with the student focused on the human elements to learn more about them and their accommodation needs.”

However, the student didn’t disclose this information to the instructor before this conversation, which is common among college students2, mainly due to unawareness³ or stigma⁴.

Unawareness: many students don’t know they need accommodations, aren’t aware accommodations are available, and/or don’t know how to find help at their institution.

Stigma: fear of judgment and being treated differently by peers and instructors prevents students from disclosing disabilities; some are even ashamed to seek accommodations.

Tips for instructors to increase awareness and reduce stigma related to accommodations:

1. Talk about accommodations often

Engage in open conversations with students to increase awareness and understanding of disabilities and accommodations. Discuss accommodations before each assessment and encourage the use of campus support services. Share anonymous examples (to protect students’ privacy) of students who have successfully used accommodations in your courses.

Be very clear: accommodations are support, not special treatment.

2. Make it easy to find support

Provide links to campus support services in various areas of your online course, such as Announcements, Discussions, Chat, and syllabus.

3. Use anonymous surveys

Ask students to complete an anonymous survey in your LMS or through a tool like SurveyMonkey. This helps identify common challenges without revealing specific student needs.

For example, if several students report mobility disabilities that impair typing, you could allow talk-to-text dictation options for tests and other assignments.

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How to talk to a student about cheating

There’s no way around it: talking to a student about suspected cheating is inherently awkward, challenging, and even emotionally draining for both of you.

While we provide practical strategies and scripts for various situations, it’s important to recognize that each case is unique and rarely straightforward. However, being direct and sticking to the facts—firm and factual—keeps emotions in check and the discussion focused.

Focus on the objective information

Remember that the conversation is to address the situation, not to confront the student or debate about what’s morally acceptable or what cheating is or isn’t.

Prevent opinions and biases from getting in the way by focusing on objective information:

The evidence you’ve gathered from the online proctoring software

Your course policy and the exam/assignment rules

The institution’s academic dishonesty policy

Explain the flow of the conversation

Thank the student for meeting with you, then tell them that you’ll discuss your concerns, present evidence from the online proctoring solution, and review academic integrity policies for your course and/or institution.

You also need to tell them they’ll have an opportunity to share their side of the story and ask questions. After that, the conversation can be similar to the email you sent them.

In the example conversation throughout the next few sections, we’ll imagine the student was flagged for using a cell phone out of view of the camera.

Discuss your concerns

Tell the student exactly what your concerns are. Be specific and concise.

Example: “During the [exam name], the test proctoring software flagged you for [specific behavior, such as using a cell phone off-screen], which is against academic integrity policies.”

Present the evidence

Before presenting any evidence from the exam proctoring solution, confirm that the student knows which solution you’re referring to (they may use multiple during their education) and understands how it works. If they don’t, offer to provide an overview and answer any specific questions they have.

Instructor note: be prepared to discuss how the proctoring solution works, especially related to the specific behavior you’re addressing with the student.

Then, you can transition to presenting the evidence:

“I watched a recording of the behavior, which the remote proctoring software flagged and was reviewed by one of their trained proctors. We can watch the recording together right now if you’d like.”

Instructor note: some students will want to watch the recording, and some will not. Be prepared to respect their decision either way.

If they want to watch the recording:

“I have the video ready. Feel free to explain your actions as we watch. Let me know if there are times you’d like to pause or parts you’d like to rewatch.”

Instructor tips:

Have the video cued and ready

Write down the timestamps of important parts to watch
- e.g., The student’s cell phone is visible at :20, :33, :45

Ask open-ended questions instead of leading questions
- For example, instead of asking a leading question like, “Were you looking at your cell phone here?” ask, “Can you describe what you were doing here?”

If they don’t want to watch the recording:

Acknowledge their decision
“I understand you’d rather not watch the video of the proctored exam, and that’s perfectly okay. We can discuss the flagged behavior based on what I observed.”

Be highly descriptive (and accurate) when describing the flagged behavior

Always be direct and concise, but give as much detail as possible when describing the flagged behavior, like in the examples below.“During the exam, the proctoring platform flagged several instances where you…”

- covered your mouth and asked Siri for answers, which can be heard in the video. I’ll read them from the transcript provided by the Voice Detection software within the proctoring platform, [read transcript].

- used a cell phone, which the AI detected was nearby, to search for answers to test questions.

Ask for their explanation

Whether they choose to watch the recording or not, ask open-ended questions to get their side of the story, such as:

“Can you help me understand what was happening during when [specific behavior]?”

“Can you describe what you were doing when [specific behavior]?

Responding to different explanations

Some students may accept responsibility. Some may flat-out deny cheating, even when there’s clear video evidence from the proctoring platform. But some explanations may be plausible, so it’s important to keep an open mind during these discussions.

Responding when the explanation resolves the situation

“Thank you for explaining what happened. Based on your explanation, it seems this situation can be resolved. I appreciate your honesty and cooperation. Let’s continue to follow the guidelines to avoid any future misunderstandings.”

Responding when you’d like to seek guidance from another expert

“Thank you for your explanation. Hearing your perspective helps me understand the situation better. To ensure fairness and handle the situation appropriately, I’m going to consult with [specific expert, department, etc.] to better understand [specific topic]. I’ll follow up with you once I have more information.”

Responding when students accept responsibility for cheating

The conversation can be difficult even when the student admits to cheating and accepts responsibility. Your response may depend on the institution’s academic integrity policy, which could require you to report it, or it may be left up to you.

“I appreciate your honesty in admitting to cheating. However, academic integrity is fundamental, and I’m required to follow the academic integrity policy, which means reporting this incident. The appropriate office will determine the consequences. I understand this isn’t ideal, but it’s necessary to maintain fairness for all students.”

Responding when students deny cheating

The best response when students deny cheating (even with clear evidence in the video recording) is to use neutral language, stick to the facts, and ask clarifying questions.

“I understand that you have a different perspective, but the video shows repeated instances where you [state the observed behaviors]. We can address each instance individually. Can you explain why you were [first observable action].”

If there’s little progress, explain the next steps:

“Given the evidence and your explanation, I need to follow the university’s academic integrity policy. This involves reporting the incident to the academic integrity office for further review. They’ll evaluate the evidence, and you’ll have an opportunity to share your perspective and ask questions.”

Address the integrity policy, next steps, and consequences

Unless their explanation resolves the situation, you should review your institution’s policies for addressing acts of academic dishonesty, the next steps in the investigation and/or process, and the potential consequences for violations.

Instructor note: continue using neutral language, regardless of what you learned in the conversation.

For example, instead of saying, “Since you cheated on the exam, you’ll be [insert consequence],” say, “Violations of this policy can lead to these consequences…”

Dealing with cheating is difficult but worth it

Talking to students about suspected cheating isn’t easy, but it’s key to maintaining academic integrity and protecting your reputation.

Take the time to prepare: review your course policies, the institution’s academic integrity policies, the evidence from the online proctoring platform, the objectivity of your own test rules, and consider disabilities.

Consider the student’s perspective: these conversations can be stressful for students, so remember to give them the opportunity to share their side of the story while actively listening.

Every word matters: from the first email you send to request a meeting to the conversation itself, stay objective, focus on the evidence, and have a real dialogue with your student to keep the process fair and constructive.

Proctor online exams effectively: use the right proctoring solution to deter and prevent cheating while keeping the test experience fair, customizing exam settings to accommodate students’ needs, and making it as stress-free as possible.

Blog Sign Up

Resources to prevent cheating and improve exams

Preventing cheating on online exams

The Real Reasons Why Students Cheat

13 Ways to Prevent Cheating on Online Tests

How to proctor essays and written assignments (typed or handwritten)

Proctored Essays & Written Assignments

Honorlock’s Online Proctoring Software Detects Cell Phones

How to prevent contract cheating on your exams

Using online proctoring services to stop students from cheating with ChatGPT

How Honorlock proctoring can stop ChatGPT

Improving online exams & courses

List of nine ways to improve online course design

9 Best Ways to Improve Online Course Design

Punishing students for cheating vs encouraging academic integrity

How to Create a Culture of Academic Integrity

Tips for writing better test rules for online exams

How to Make Test Rules for Online Exams (With Examples)

Article to help instructors write better exam questions

How to Write Better Test Questions (Tips With Examples)

AI Policy Statement For Higher Education and Online Learning With Copy & Paste Template

Prewritten AI Policy Statement

Preparing students for online proctored exams

How students can prepare for a proctored exam

Preparing for a Proctored Exam & What to Expect

4 Strategies to Help Faculty Reduce Student Test Anxiety

Best practices for online test room scans

Accessibility

Web Accessibility Guidelines & Compliance Standards In Online Learning

How to make online courses accessible and equitable with AI tools

Meeting Students Where They Are: Building Accessible & Equitable Online Courses With AI

Creating Accessible Online Classes (with examples)

¹Newton, P.M., Essex, K. How Common is Cheating in Online Exams and did it Increase During the COVID-19 Pandemic? A Systematic Review. J Acad Ethics 22, 323–343 (2024). https://doi.org/10.1007/s10805-023-09485-5

² Adam, T., & Warner-Griffin, C. (n.d.). Use of Supports among Students with Disabilities and Special Needs in College. Data Point. NCES 2022-071. https://eric.ed.gov/?id=ED618477

³ Driving Toward a Degree 2023: Awareness, Belonging, and Coordination – Tyton Partners. (2023, November 16). Tyton Partners. https://tytonpartners.com/driving-toward-a-degree-2023-awareness-belonging-and-coordination/

⁴ Herrick, S. J., Lu, W., & Bullock, D. (2020). Postsecondary Students With Disabilities: Predictors of Adaptation to College. Journal of College Student Retention, 24(2), 603–624. https://doi.org/10.1177/1521025120941011

Tyler Stike

Tyler is Honorlock's Director of Content and a doctoral student at the University of Florida focused on educational technology.

Templated Proctoring Policy

copy and paste template for higher education remote proctoring policies

This page gives you a templated remote proctoring policy that can be copied and tailored to suit your needs.

The template below contains all the information needed to help inform instructors and students about remote proctoring, what it is, how it works, and what to expect.

Swap your information (institution name & abbreviation, etc.) out with the italicized text.

Remote proctoring policy

Academic integrity speaks to the reputation of Full Institution Name (Institution Abbreviation). Ensuring academic integrity in an online environment is just as important as ensuring academic integrity in a campus environment. Taking measures to protect this integrity is in the best interests of Institution Abbreviation and its students, alumni, and faculty.

In addition to existing policies regarding academic integrity, students enrolled in an online or blended learning course will follow additional policies and procedures that specifically apply to online or blended learning courses, such as remote proctoring.

General remote proctoring information

What is remote proctoring?

Remote proctoring, sometimes called online proctoring, uses software and/or live proctors to monitor students’ online exam sessions.

What remote proctoring service is used by Institution Abbreviation?

Institution Abbreviation uses Honorlock to proctor exams online. Honorlock provides remote proctoring services that use a combination of AI software and live proctors to support students during exams and protect academic integrity.

This blend of AI remote proctoring software and live proctors aims to protect academic integrity and to support students through a successful completion of their exam while

reducing test anxiety.

How does Honorlock work?

Honorlock is a browser extension that uses artificial intelligence (AI) to monitor each student’s online exam session. If the AI detects potential issues, it alerts a live test proctor to review the situation and intervene if needed.

Remote proctoring information for instructors

The student is responsible for ensuring that they have the necessary system requirements (computer hardware, software, and Internet connectivity) necessary for the completion of the online exam. Additionally, students must check the online course within the Learning Management System (LMS) to determine if any additional software or hardware is needed.

Instructors will provide students with the opportunity to complete online exercises, such as practice exams, to ensure that students meet the system requirements and have access to complete the online exam.

Before you proctor exams online:

1. Discuss the use of Honorlock and offer practice exams

Review how to use Honorlock with your students. We encourage you to assign practice exams so students can gain familiarity with Honorlock’s Learning Tools Interoperability (LTI).

Note: You can set up the practice proctored exams to mirror the same settings that will be utilized on the actual assessment (including a room scan).

2. Include Honorlock remote proctoring information in your course syllabus

Be sure that students have access to information about Honorlock in your syllabus.

Recommended verbiage can be found here.
Additional information about Honorlock for students can be found here.

3. Address any student privacy concerns

Have an open dialogue with students and respond to any privacy concerns students may have about remote proctoring.

For more information on student privacy resources, visit this link.
Additional information on what students can expect during a proctored online exam can be found here.

4. Create awareness and understanding of room scans
Familiarize yourself and your students with what a room scan is and what they can expect from it.

5. Get a signed consent form for room scans

Instructors are encouraged to have their students sign a room scan consent form at the beginning of the course. Before students can log into the exam and take the online exam while using Honorlock’s remote proctoring services the student must acknowledge and accept Honorlock’s Exam Taker Privacy Notice and Honorlock’s Exam Taker Terms of Uses, which both contain notice and consent that the student’s surrounding workspace may be recorded by video and audio.

6. Explain what to expect during a remotely proctored exam
It’s important for students to understand what they can expect during a proctored exam.

Here’s what you can discuss with your students:

The different proctoring tools for online exams and the various settings that can be used and how they work

Use similar settings for every proctored exam so students know what to expect and are familiar with functionality.
Set up your practice exams to mimic the same settings throughout the semester/quarter.
An example of Standard Exam Guidelines language can be found here.

What in-exam flags are, their purpose, and what behaviors may trigger them

Share this article about in-exam flags with your students.

Provide clear, unambiguous test rules and instructions for all of your exams

Here’s an article with real examples of effective test rules and instructions for online exams and tips to remove any confusion.

7. Create a culture of academic integrity
Academic integrity goes beyond proctoring exams online. Creating a culture of academic integrity in your classroom can support positive decision-making during exams.

Read this article for some helpful tips to improve the academic integrity within your classroom.

Remote proctoring statement for instructors to share with students

The remote proctoring statement below can be provided to students in the course syllabus, in the course LMS, on the school’s website, and in an email:

Institution name instructors are given the discretion to require proctored exams, providing three options for students to test: on campus via the Institution name testing center, at a designated testing center, or through online proctoring. Institution name provides one option for remotely proctored exams through Honorlock. Online proctoring includes video monitoring and requires a room scan as part of the test session, which may be used in cases of academic misconduct. The room scan provides an opportunity for students to display their testing space, free of any unauthorized materials or persons, to ensure the integrity of the test session. The entire testing session will be recorded. A Google Chrome extension plug-in must be installed to use this proctoring service.

Student nonadherence to the school’s online testing policies and procedures may include consequences including but not limited to: insert potential consequences, such as: email warnings with corrective actions or a grade penalty (e.g., 10% reduction) on the exam.

Addressing potential academic dishonesty

It’s up to the instructor to determine whether academic dishonesty has occurred during the proctored exam. Honorlock is a tool to assist you in making this determination. If academic dishonesty is suspected, please proceed according to the following information: [link to any pages with information for faculty on academic dishonesty]

If a student does not consent to be proctored online by Honorlock, instructors will provide alternative testing venues, such as:

Campus Testing Center: Instructors must provide students with advance written notice of date(s) and include links to institution-specific academic support services and how to access these services (e.g., location of testing center and/or proctored test sites, hours of operation, phone numbers, and email addresses for key personnel).

Off-campus Testing Center: For at-a distance students who are unable to test at an on campus testing center, instructors may offer proctored exams at an approved off-campus testing center. Students are responsible for identifying a testing center in their location and for providing the necessary information to the instructor so materials and instructions can be submitted to that site. Students may access the National College Testing Association for help identifying a testing center in their area. The instructor will provide the necessary test materials and instructions to the approved test location along with instructions for the return of the materials.

Supporting students’ accommodations

When using Honorlock’s remote proctoring software, you can specify any accommodations certain students may require. Notes in the Accommodations section are only visible to Honorlock proctors and support staff. Students cannot see the accommodations set for them.

Please note that only accommodations that relate to remote proctoring or authentication (Student Photo, ID Verification, Room Scan) should be listed here. Accommodations concerning exam availability, time extensions, number of attempts, and extended due dates are all managed within the LMS Name exam settings.

Please review Honorlock’s Accommodations page for more details.

Instructor support

Honorlock provides 24/7/365 support for faculty:

+1(844) 243-2500 (faculty only)
support@honorlock.com
Live chat is available on Honorlock’s support page

Remote proctoring information for students

What to know about Honorlock’s remote proctoring process:

Installing the Honorlock Google Chrome extension
Students don’t need to download software to use Honorlock. Instead, students only need to add the Honorlock Google Chrome extension plug-in, which can be removed after the exam.
Get the Honorlock Chrome Extension here.

Checking the test environment
Remote proctoring requires a room scan, which means students use the webcam to show that their testing space is free of any unauthorized materials or persons.

While the entire testing session will be recorded, only the Honorlock proctor or exam administrator have access to the recording. Furthermore, this means that no other students, instructors, or faculty members have access to the recording.

Exam scheduling isn’t required
Students can take proctored online exams 24/7/365 (within the allowed dates/times provided by the instructor) without scheduling an appointment with Honorlock in advance.

What software and hardware do students need to use Honorlock?

To take an online proctored exam with Honorlock, students need a functioning webcam and microphone and the Honorlock Chrome extension. Students do not need to download any software to use Honorlock.

System requirements:

Operating System: Windows 10, Windows 11, MacOSX 10.14 and higher, ChromeOS
Browser: Google Chrome (120+)
Internet Speed: Speed: 1.5 Mbps download, 750 Kbps upload

Recommendations for students

Take the proctored exam in a suitable environment
Students should take the proctored exam in a well-lit room with a computer on a clean surface that’s clear of any notes and prohibited items like: cell phones, headphones, hats, or smart watches.

Discuss any access limitations and accommodation needs with appropriate faculty and administrators before the exam
Students with limited access to the testing resources and environment for remote testing (e.g., access to reliable internet service, preventing test access or completion, a suitable environment for remote testing – sitting on a bed or in a car with their laptop, or difficulty preventing interruptions due to other household members and/or pets that are noisy or distracting), or who need accommodations due to absences, bathroom breaks and other emergencies and/or interruptions, should discuss with their appropriate administrators or instructors to explore solutions and accommodations.

Student responsibilities:

Make sure that you’re able to meet the technical requirements to use Honorlock.
If you anticipate technical issues completing any exams through Honorlock, notify Honorlock Support via Live Chat for further assistance.
Be aware of the specific exam dates and times and allow adequate time to take the exams.
Follow all exam instructions and guidelines.

Student support:

Student support is available on-demand through Live Chat or email at support@honorlock.com.
If you encounter issues with LMS Name during regular college hours, contact the LMS Name Support team via the Help link on the Global Navigation Menu in LMS Name.

Student privacy information

Institution abbreviation is committed to ensuring that all student information is handled securely and privacy is protected.

Please review Honorlock’s Student Privacy Statement.

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Tyler Stike

Tyler is Honorlock's Director of Content and a doctoral student at the University of Florida focused on educational technology.

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Best practices for online test room scans

Ohio room scan case summary

A judge found that a “room scan” completed during an online exam violated a student’s rights under the Fourth Amendment, but a final ruling in this case has not yet been reached.

Before we jump into further details about the room scan in this situation, we want to emphasize a few things:

1. Honorlock was not involved in the room scan in this situation

2. Honorlock does not require room scans
Honorlock’s online proctoring platform provides room scans as an optional setting that can be enabled or disabled as needed. We do advocate for clear, posted guidelines and consistent application of them across an institution.

3. Room scans are not unconstitutional, banned, or prohibited.
For more details, see the court documents in this case.

4. The problem was HOW this specific room scan was completed and reviewed

Here’s what happened during the room scan in this situation:

Shifting guidelines and expectations regarding the use of room scans leading up to the exam.
Due to health reasons, the student took the exam online at home and was only able to take the exam in his bedroom, was not aware he could have taken the exam at another location, and was not given a choice to opt out of the room scan.
A school employee completed the room scan on Zoom with other students present and watching.
Again, the room scan was not completed through Honorlock.

The room scan completed on Zoom was visible to other students taking the exam.

What could this school have done better?

Used a remote proctoring software, such as Honorlock, which ensures the privacy of room scans (only the proctor or exam administrator have access to view the room scan)In the factual summary of this case, it states that “Other students taking the remote test can see the room scans of other students.” While this may be possible if an instructor is personally overseeing a group test using any of the common video conferencing platforms, this is not possible using the Honorlock platform. At no point is the recording or room scan accessible to other students, other instructors, or any other party. The Honorlock platform operates as a 1:1 proctoring solution.

Used consistent remote testing policies and guidelines at both the institution and course/exam levels

Ensured policies were published well in advance (notice), students had access to the policies and guidelines (inform), and students consented to the practice of room scans

In this case, at the beginning of the semester, a course syllabus stated students were subject to a room scan before, during, or after an exam. The student objected and the room scan policy was removed by the Professor. The Professor didn’t communicate this to the school’s Testing Services. The school’s Testing Services emailed the student about two hours before the exam and informed the student of the requirement to do a room scan. The student emailed the Testing Services informing them that he did not have enough time to remove sensitive documents from his work space. Before the exam started the proctor required the student conduct a room scan, which the student performed.

Used a remote proctoring software, such as Honorlock, which ensures the privacy of room scans (only the proctor or exam administrator have access to view the room scan).

In this court’s Opinion & Order, it states that “Other students taking the remote test can see the room scans of other students.” While this may be possible if an instructor is personally overseeing a group test using any of the common video conferencing platforms, this is not possible using the Honorlock platform. At no point is the recording or room scan accessible to other students, other instructors, or any other party. The Honorlock platform operates as a 1:1 proctoring solution.

Provided a remote proctoring accommodation for this student who did not consent to room scans.

Visit our article for more information on how to provide accommodations with Honorlock.

Where do we go from here?

As the demand for online programs and distance learning continues, safeguarding online exams is a priority for schools to protect their accreditation, their reputation and the value of their programs.
Room scans are one element in creating a secure and equitable testing environment. Other important factors include things such as short test windows, clear expectations, utilizing a test bank for randomly generated test questions.
This is a good time to review your remote testing policies and procedures and make any necessary adjustments.

Here are a few questions to consider:

1. Are your remote test security practices, policies and procedures published in advance and readily available for faculty and students?
2. Do your policies include guidelines for when to use room scans and how to conduct a proper room scan?
3. Are your guidelines enforced consistently across all online courses and exams?

Best practices for proctoring online exams with room scans:

1. Publish your remote exam policies and guidelines in advance and include a link in the course syllabus
2. Get student’s written consent to the guidelines, specifically, to the room scan
3. Provide alternative testing locations for students who do not consent to remote room scans
4. For students who must test remotely, but do not consent to the room scan, accommodate their request by notifying the Honorlock proctor that room scans will not be used with that student.
For more information on how to provide accommodations, visit our KnowledgeBase article.
5. Follow your institution’s guidelines for proctoring online exams
Your institution may have certain requirements for proctoring, such as the use of room scans. Please adhere to your institution’s policies and guidelines for remotely proctored exams. Proctor Settings and Student Guidelines for your exam are tailorable and easily adjusted. For more information on what each setting means, use this article to access the respective article for your LMS.

Prior to proctoring online exams:

1. Discuss the use of Honorlock and use practice exams
Review how to use Honorlock with your students. We encourage you to assign practice exams so students can gain familiarity with Honorlock’s LTI.
Note: you can setup the practice exams to mirror the same settings that will be utilized on the actual assessment (including a room scan).
2. Include Honorlock information in your course syllabus
Be sure that students have access to information about Honorlock in your syllabus.

Recommended verbiage can be found here.

Additional information about Honorlock for students can be found here.

3. Address any privacy concerns
Have an open dialogue with students and respond to any privacy concerns.

For more information on student privacy resources, visit this link.

Additional information on what students can expect during a proctored exam can be found here.

4. Create awareness and understanding of room scans
Familiarize yourself and your students with what a room scan is and what they can expect from it.
5. Get a signed consent form for room scans
6. Explain what to expect during a proctored exam
It’s important for students to understand what they can expect during a proctored exam.
Here’s what you can discuss with your students:

Discuss the different proctoring settings that can be used and how they work.

Honorlock advises using similar settings for every exam so students know what to expect and are familiar with functionality.

We also recommend setting up your practice exam to mimic the same settings throughout the semester/quarter.

An example of Standard Exam Guidelines language can be found here.

Explain what in-exam flags are, their purpose, and what behaviors may trigger them.

We recommend sharing this KnowledgeBase article. about in-exam flags with your students

Provide clear, unambiguous test rules and instructions for all of your exams.

Here’s an article with real examples of effective test rules and instructions for online exams and tips to remove any confusion.

7. Create a culture of academic integrity
Academic integrity goes beyond proctored exams. Creating a culture of academic integrity in your classroom can support positive decision-making during exams.
Check out our blog article on some helpful tips to improve the academic integrity within your classroom.
8. Join our educational webinars
Honorlock provides ongoing educational webinars every semester, including one for every supported LMS, be sure to register here.
If you do not find what you are looking for, please take a look at our library of previously recorded webinars found here, or please reach out to your CSM and/or Support Chat.

Quick facts about online proctoring room scans

What’s a room scan?

A room scan uses a test taker’s webcam to get a 360 degree view of the room.

Why are room scans used?

Room scans help protect academic integrity by ensuring that there are no unauthorized resources or people in the room.

When are room scans used?

A room scan may be required by an institution or exam administrator at the start of the exam to ensure that no unauthorized resources or people are in the testing environment. A re-scan during the exam may be requested by the proctor should there be indications of unauthorized behavior or resources.

How are room scans completed?

Test takers enable their webcam and complete the room scan by panning the webcam on the device around the room.

Are room scans commonly used in proctored online exams?

Yes. Room scans are common and, when done correctly, generally considered as one of several best practices for proctored online exams.

Do all proctoring companies require room scans

No. Some proctoring companies require room scans, others provide it as an option tool to use.

About Honorlock room scans

Does Honorlock require room scans?

No. Honorlock doesn’t require room scans. Room scanning is an option feature that can be enabled or disabled.

How can instructors using Honorlock disable room scans for test-takers?

After creating the exam in the LMS, the instructor can pick which proctoring features to enable or disable for the exam, including room scanning.

Does Honorlock allow instructors to disable room scans for specific test takers?

Yes. Instructors can provide proctor instructions that allow specific test takers to bypass the room scan.

Who can view a room scan with Honorlock?

If the institution or instructor requires a room scan, only a Honorlock-trained proctor, the instructor, and key administrators at the institution will have access to review the room scan.
It’s important to note that a room scan is only viewed if there is questionable behavior flagged during the exam.
At that point, the proctor may view the recording, including the room scan. The instructor or an administrator may also review the recording, including the room scan, after the exam. Instructors only receive recordings in the event of a flag.

Can other test takers or people view the room scan?

No. The room scan is never accessible to anyone other than the Honorlock proctor, the instructor, and key administrators of the institution.
The recording or room scan is never accessible to other test takers, other instructors, or any other party.

More information about Honorlock:

Debunking myths about Honorlock privacy & security

How does Honorlock protect student privacy?

How secure is online proctoring? How to evaluate software & services

Looking for more articles and information about higher education and online learning? Visit our resources section.

Tyler Stike

Tyler is Honorlock's Director of Content and a doctoral student at the University of Florida focused on educational technology.

Improving Exams & Online Learning Online proctoring Security & Privacy Student Resources Taking proctored exams

Preparing for a Proctored Exam & What to Expect

What does proctoring mean?
Proctoring means that the exam is monitored by software, live proctors, or a combination of both to prevent cheating, create a fair test environment, and support students.
Tips for students to prepare for proctored online exams:
Make sure your device meets the system requirements
Review the test instructions and rules ahead of time
Take a practice test if available
Set your testing environment up for success (clear your desk, turn the lights on, remove unauthorized items like phones, notes, textbooks, etc.)
Have an appropriate form of ID ready for identity verification
Know how to access technical support

How to take a proctored assessment
Generally speaking, you’ll need to install the proctoring software, app, or browser extension, scan your room, verify ID, and get started.

Here how proctored exams work with a hybrid solution:

Install the Chrome browser extension (no software downloads).

Pre-test checklist: We’ll walk you through a quick 60-second pre-test checklist to make sure you’re ready to go.

Scan the room: Use the webcam to scan the room to confirm that no one else is in the room and that external resources like a cell phone, textbooks, and notes aren’t available.

Verify your identity: Take a picture of yourself and your photo ID (using the webcam) to verify that you are the student enrolled in the online course (this typically takes less than a minute). You can typically use any government-issued ID (e.g., driver’s license or passport) or a student ID that has your photo.

Begin the exam and show what you know!

Tips to set up your room for a proctored exam:
Take the exam in a room that’s comfortable, quiet, and free of distractions
The room should be well lit and clear of any clutter around you and on your desk
No other people should be in the room with you (but if someone does come in accidentally, don’t worry! Our technology and proctors can help.)

How does Honorlock work?

Honorlock’s hybrid proctoring solution uses AI to monitor behavior during exams. If the AI detects an issue, a live proctor reviews it and intervenes only when necessary.

Live support (that means REAL people) is available 24/7/365 to to troubleshoot issues and make your testing experience as smooth as possible.

Here’s a quick look at questions students have about Honorlock:
We don’t sell or share student data
We don’t have access to your cell phone
You aren’t being watched the entire time
We don’t use face recognition
We don’t have access to the student’s network
We don’t have access to your webcam or microphone after the exam ends
You don’t need to create extra accounts or passwords are needed
ou can delete Honorlock’s browser extension after the proctored exam is over
Your institution owns the data, not Honorlock
Honorlock is compliant with data privacy standards like FERPA
Our remote proctors are trained to follow data privacy compliance standards
We only gather student data required to proctor the exam

Scheduling a proctored online exam
With Honorlock, you don’t have to schedule your exam. Just log into your LMS and take your proctored exam anytime you’re ready, 24/7/365, as long as it’s within the exam time frame set by your instructor.
Requirements to a virtually proctored exam
To take a virtually proctored exam, you need a computer, a functioning webcam and microphone, the software or browser extension, and appropriate Internet speed. Below are the system requirements and we provide a simple single-click test to check yours.

Does Honorlock have access to my cell phone?
No. Honorlock does not have access to your cell phone or other devices. However, our platform can detect when students attempt to use phones during online exams.
Does Honorlock sell my personal data?
No. Honorlock does not sell your personal data. EVER.
What information does Honorlock collect?
We gather as little as possible, such as:
The IP address through the Chrome extension
Name and email address using the school’s LMS
A screen recording and a webcam recording
A photo of the student and ID to verify identity
How is my data protected?
Your privacy is our priority. All data in transit and data at rest is encrypted and stored within Honorlock’s private cloud in an Amazon (AWS) data center.
More student resources:
Get 24/7/365 Support
Honorlock Knowledge Base
Student Privacy Statement

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Allie Luker

Allie is an experienced marketing professional with an extensive focus in higher education technology. She is passionate about creative solutions that drive innovation and positive results for organizations.

homepage Student Resources Taking proctored exams

How Online Proctored Exams Help Students

Millions of students took their first online exams last year as a result of the pandemic. Some never took an online proctored exam before and expressed concerns about privacy and the discomfort of being “watched” during the exams.

Overall, the first year of widespread use of online testing went better than expected. This blog will share how proctored online exams benefit students.

Schedule and take exams anytime

Students have busy lives and scheduling an online exam can be a challenge. That’s why our live proctors and AI are available at any time.
You don’t have to schedule a time in advance, and there are no fees for changing your plans—even at the last minute. Simply log on during the exam window set by your instructor and get started — even if it’s two in the morning on Thanksgiving!

A less invasive proctored exam experience

In the early days of online proctoring, a proctor’s face might appear on your screen for the entirety of the exam, which many students found intrusive and distracting. We aren’t fans of that either. Our proctored exams combine AI software with live proctors for a better testing experience with a human touch.
Our AI proctoring software monitors you during the exam and if a possible incident happens—say you leave the camera, or a second voice appears in the room—the AI will notify one of our live remote proctors. The proctor can then enter the exam session through a chatbot (again, no faces on your screen) to make sure that you’re OK and help you get back on track.
We assume that you need help, not that you’re cheating. For instance, there’s no need to worry if you like to read questions aloud to yourself. Your instructor will receive a report after the exam, and they can decide if any exam standards were violated.

Our remote proctors are a resource to help you, not to catch you cheating.

In fact, Honorlock’s full-time remote proctoring team is trained by a nationally certified counselor and educator on support during moments of assessment frustration and anxiety to assist students and help them feel supported in their test-taking environment.

Easy to set up and use

Taking an online proctored exam with Honorlock is easy and quick to set up. It only takes a few moments to install, and it connects with the LMS, which means no additional logins or passwords.
Identity verification only takes about a minute, and then you do a quick room scan of your testing area. After that, you can start your exam.

Rewards honesty and ensures a fair testing environment for all

Online proctoring software protects academic integrity and creates a level playing field. You can have confidence that no one will have an unfair advantage and you can focus on demonstrating your knowledge.

Online proctored exams are accessible for all students

It’s one thing to get ready for an important exam, but it’s another thing to face additional accessibility obstacles.
Web accessibility compliance standards and best practices help create an inclusive learning environment, regardless of disability or condition. Online proctored exams help students who require specific accommodations, such as extending time limits, adjusting due dates, and allowing assistive technology.

Support is always available

Just like we offer on-demand online proctored exams, we also provide 24/7/365 US-based support. We want you to focus on your exam, not technical difficulties.
Our support agents provide quick and consistent help. Whether you’re testing at four in the morning or over a holiday, you can get help from an actual human being. They’ll troubleshoot issues with you and help make your testing experience as smooth as possible.

We protect your privacy

Privacy is important to you and Honorlock. But how do we protect student privacy and what data do we collect?
We don’t sell or monetize your data
We don’t have access to your cell phone or other devices
We don’t monitor your network
Our proctoring software only collects basic information such as your name, email address, and IP address
Honorlock does not use facial recognition, fingerprints, voiceprints, or other biometric technologies to identify test takers
All data is encrypted and stored within Honorlock’s private cloud in an Amazon (AWS) data center

We’re here for you

More and more exams will be remote proctored in the future, so you want to know that the virtual part won’t cause more stress. Honorlock gives you the most convenient and least stressful online proctoring experience.

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Speak to a representative who will walk you through the ways Honorlock’s online proctoring services can benefit your company and test-takers.

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Tyler Stike

Tyler is Honorlock's Director of Content and a doctoral student at the University of Florida focused on educational technology.

Improving Exams & Online Learning Online proctoring Student Resources Taking proctored exams

How to Take an Online Proctored Exam

Tips for taking an online proctored exam:

Ensure that your webcam, microphone, keyboard, and Wi-Fi are working correctly
Review the exam instructions ahead of time
Set up the room for success (clear desk, well lit, no distractions)
Log in, verify your ID, then launch the proctored exam

The 2020-21 academic year will be like none that has ever come before. Millions of students will be starting their formal college experience in circumstances that only a few infectious disease experts ever predicted could be possible. But the educational spirit is strong, and schools and professors are eager to deliver an optimal experience for everyone. If you are entering the world of online education for the first time, you may take a while to get used to the environment. And, no sooner will you have made the adjustment than you may be required to take your first online exam. Such an exam is likely to incorporate a remote proctoring solution chosen by your school. We provide background information and steps to success for your upcoming online proctored exam. Read on.

Online Exams aren’t Going Away

Your job as a student is to learn as much as possible however your classes are delivered, and then to demonstrate your acquired knowledge in formal assessments. These assessments may include term papers, lab reports, group projects, and, of course, online exams. By now it shouldn’t be a surprise that online testing platforms are here to stay and will play an important role in higher education for decades to come. Your first college exam is bound to be exciting, perhaps even intimidating, but there’s no reason to think that it should be any more so because you’re taking an exam that uses remote proctoring software.

But Why is This Really Happening?

The Federal government requires your institution to “verify the identity of students to ensure those who register for an online course are the ones who participate.” It makes sense, right? You want to receive proper credit for the work that you do and both your school and our society in general also want you to receive that credit. Consider it from another angle: in many fields you are in competition with others. Remote proctoring software helps provide the level playing field so that you can do your best in your online exam, content in the knowledge that no one else is going to be able to gain an unfair advantage over you.

Make Sure You Stay Connected

The internet works most reliably when it’s plugged in! Wi-Fi and mobile hotspots can be perfectly OK, but if you can get yourself hooked up to a broadband connection, you can reduce your chances of being kicked off during your exam. You’ll also want to ensure that your webcam and microphone are working properly, as both are integral to a successful web proctored exam. If you use a wireless mouse or keyboard, you may also wish to check their batteries—every click and tap counts!

Know the Online Proctored Exam Instructions in Advance

Countless exam-takers wait until the last minute to read the directions for online proctored exam. Keep out of this group. Instead, take the time to become familiar with your instructor’s guidelines in advance. Learn what they will allow you to have with you (a separate calculator, for example), and what will they completely forbid (also possibly a separate calculator—get the idea?). Knowing what will be expected of you will help you relax. You’ll be able to focus on the test material rather than find yourself in a sudden panic at the last minute because the directions surprise you.

Set Up Your Room for the Online Proctored Exam

Make sure that your testing environment is ready for your online proctored exam as well. Is the room sufficiently lit? Will it be quiet enough for you to concentrate? Have you cleared up around your study area? Is it possible to lock or otherwise block the door so as to protect your space from wandering parents, siblings, or housemates? When it comes time to sit down and take your exam, you want your face to be seen, your desk to be clean, and your mood to be serene.

Logging on to Your Online Proctored Exam

Honorlock remote proctoring is meant to make your online exam experience as seamless as possible. Honorlock’s proctoring software is a simple Chrome browser extension that will take you moments to install and then seconds to delete, should you choose to do so following your proctored online exam. Once you’ve taken care of your room, desk, and computer, you will be ready to begin. Make sure you have your Student ID, as you will hold it up to your webcam so that the proctoring AI can match it to your face (this is the government-mandated identity verification part noted above). You’ll then do a 360-degree sweep of your testing area with your webcam so as to demonstrate that the only materials in your immediate vicinity are the materials approved for use by your instructor in the course.

During the Online Proctored Exam

And you’re off! Intently focused on showing your instructor that you know your stuff. With Honorlock, a remote proctor’s face won’t be hovering in a corner of your screen, potentially freaking you out.
Honorlock remote proctoring was actually created by students for students. We didn’t like that sort of online proctoring where students feel like they’re being watch – and we figured that you wouldn’t either. Instead, you’ll be monitored by proctoring software artificial intelligence. Should a potential incident occur (say you get up from the computer unexpectedly, or suddenly start speaking with someone else who has come into the room), the AI will notify one of our always available remote proctors, who may then “pop-in” via chat box to make sure everything is going fine and that you haven’t breached the guidelines set down by your instructor. If you are someone who likes to read exam questions aloud to yourself, you will not have to worry that you’ll be accused of cheating. Your instructor receives a report immediately following the online proctored exam and he or she is the person who will determine whether any breaches of academic standards have taken place.
The process, and the goal, is always to provide you with the most convenient, most secure, and least stressful online exam experience. Good luck with your studies!
If you’re a student and you are looking for support on how to use Honorlock remote proctoring, please chat with one of our ready support specialists here.
If you’re a faculty member who is looking for a remote proctoring solution and you would like to speak to an Honorlock representative, please click on request a demo here.

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Tess Mitchell

Tess has 20+ years of experience heading up corporate marketing teams in healthcare and higher education. She is passionate about thinking differently to lead teams to discover new and innovative ways to drive positive outcomes.

Student Resources Taking proctored exams

A Message to Students New to Online Education and Remote Proctoring

To students new to online education and proctored exams:

We know you are navigating some very unique circumstances brought on by the Coronavirus pandemic. Your college life has been completely disrupted. You miss your friends, you miss your professors, you miss your college life. You no longer attend class on campus but have been thrust into new online education methods which include online proctored exams. You’re required to use technology that you didn’t sign up for and it feels uncomfortable.
Honorlock is immensely privileged to provide online proctored exams at your institution. We will support you to the best of our abilities and we promise to be trustworthy stewards of your data and respectful of your privacy.

We’ve compiled your questions and specific issues of concern that you’ve expressed and addressed them below.

What is online proctoring?

Online proctoring, sometimes referred to as remote proctoring, uses AI and live proctors to monitor your exam session to support you and provide a fair testing environment. Proctored exams typically use video, audio, and other AI to detect potential academic dishonesty.

How do proctored exams with Honorlock work?

Our proctored exams are quick and easy to begin

You’ll just need to install the Chrome Extension and after that, it only takes about 60-seconds to scan your room, verify ID, and get started. You can find a list of system requirements here.

You aren’t constantly being watched during the exam

Honorlock combines AI with live human proctors which means that you aren’t constantly being watched.
Our AI monitors your exam session and if something is wrong, it will trigger one of our live proctor to pop-in
The proctor will assess the situation and help you get back on track via chat as needed

Schedule and take your proctored exam anytime

As long as it’s within the timeframe given by your instructor, you can schedule and take your exam anytime – even if it’s at 2 am on a holiday weekend.

Support is available 24/7/365

You can access support without leaving the test environment. Our US-based support team is there to troubleshoot issues with you and help make your testing experience as smooth as possible.

Use this quick guide to learn how to prepare for a proctored exam and what to expect.

Honorlock and your computer

Honorlock’s proctoring software is a Chrome extension, which means it is enabled through your Google Chrome browser thus it does not access your computer, your Operating System, or your network. We do not read, change or modify data on your computer, identify storage devices, or manage your apps, extensions, and themes.
Honorlock does have access to the information within the Chrome browser (your IP address, your email address and your name via your school’s LMS). This information is only available while you are actively in your exam as indicated by the flashing red indicator on the extension.
After your exam, Honorlock can be removed from Chrome in a matter of seconds. Simply navigate to the extension in the toolbar of Chrome, right-click and remove. You can reinstall the extension for your next exam in less than 30 seconds

Honorlock and your mobile/secondary devices

Honorlock does not have access to your mobile devices or other devices. Ever.

If you attempt to search test questions on the internet, on another computer, or on a mobile device during your proctored exam, Honorlock can detect your search using our patented process. Honorlock is not “in” any of your devices nor do we have access to any of your devices or network. The information about your search activity comes from the unauthorized websites you may visit. Please don’t search for answers on the web while taking your exam. Study hard, rest well and be prepared for your exam and you won’t have to worry about this.

Honorlock and your webcam and ID

While you are in your online exam, Honorlock will record your screen and webcam via Chrome. We will verify your identity by asking you to take a photo of yourself and show your student ID. Additionally, your school may require you to do a 360-degree room scan. Once your proctored exam has ended, our access to your screen and webcam ends. If you want, you can delete Honorlock from Chrome in a matter of seconds. Simply navigate to the extension in the toolbar of Chrome, right-click and remove. You can reinstall the extension for your next exam in less than 30 seconds.

Honorlock protects your data

Because Honorlock is not an app you download, we do not require you to set up an account or create a password. You sign in via your school’s LMS. We collect as little information as possible and only what is required by your school to verify your identity and ensure academic integrity.

Honorlock does not sell your personal data. Ever.

Honorlock securely stores your data for your school. Stored data is encrypted and secured using industry standards with AES-256 block encryption. As an AWS partner, Honorlock follows federal NIST 800-88 guidelines for proof of data/drive destruction.

Honorlock AI proctoring software

Honorlock uses Artificial Intelligence (AI) to monitor your test. If the AI detects unusual activity – such as another person in the room – it automatically generates a flag and alerts a live virtual proctor. Depending on the type of flag, a live proctor may pause your exam and open a chat with you to discuss the incident and resume your exam. When your proctored exam is completed, your instructor is able to review the flag recording to determine if there was a possible act of academic misconduct.

Our proctors are a resource for you

Our proctors don’t assume you’re cheating – they assume you need help. Honorlock approaches online proctoring in a way where what’s good for the institution is also good for you. In fact, our full-time test proctors are trained by a nationally certified counselor and educator on how to support you during times of exam frustration and test anxiety.

In Closing

We take this extremely seriously. We welcome your questions and encourage you to provide us with feedback. Our goal is to make this new online testing environment as comfortable as possible for you. We wish you good health and good grades. You can find more student privacy information here.

Stay well,
The Honorlock Team

Tess Mitchell

Tess has 20+ years of experience heading up corporate marketing teams in healthcare and higher education. She is passionate about thinking differently to lead teams to discover new and innovative ways to drive positive outcomes.

Student Resources Taking proctored exams

What Your Proctor Wants You to Know: 4 Keys to Student Exam Success

Whether you’re new to the format of online exams or just need a refresher, you may have questions about how Honorlock proctored exams work and how you can be your very best for testing. Two of our proctors, Corey and Sa’ed, are here to answer your questions and give you some of their top online test taking tips!

How does the exam work?

You’ll start the exam from your school’s LMS. Keep in mind, all exams have different levels of security, which are customized by your instructor. If you are taking a high stakes exam (like your midterm or final), you can assume that as soon as you begin, your browser will be locked so you can’t access unauthorized information. You’ll be asked to present an ID so we can verify your identity, and then we’ll have you complete a 360 room scan to make sure there aren’t any notes left out or friends in the room. At this point, you’ll be off to the races! The only reason we’ll interrupt you with a Live Pop-In is if our system detects that something might be amiss.

What is a Live Proctor Pop-In?

Live Pop-In is how our proctors connect with you if our artificial intelligence software detects a potential incidence of academic dishonesty. This could be another person in the room, the use of a secondary display or mobile device, your face going off-screen, or wearing hats, headphones or hoodies. When our proctors pop in, your exam will pause and the exam content will be hidden from view and then a chat box will open so you can communicate with your proctor. We chose to interact with students via chat versus face-to-face video based on student feedback that video felt invasive and creepy. Don’t worry, if you would rather just communicate with us verbally you can do that too.

Can my proctor see and hear me during the exam?

Yes, they can. For the most part, however, you will be monitored by technology that will alert a proctor if a problem arises.

When can I take my exam?

Whenever you’re ready! (Well, within your instructor’s deadlines, of course.) Our solution is available on-demand, so there’s no need to schedule a proctor to take your exam. If you’re ready to go at 3 am on Thanksgiving, all you need to do is start. We’ll be ready for you! Because of our deep integration with your LMS, our proprietary algorithms are able to predict the number of exams, the number of students and the time of day exams will be taken, which allows us to ensure we are always adequately staffed.

Do you have any exam tips?

Trust us. We are on your side. We know what it’s like to be a student, and we know how stressful exams can be. Our goal is for the testing process to be as smooth as possible—from the comfort of your own home.
Don’t start your exam at the last minute. There’s always a possibility that you’ll run into technical difficulties, and that can add to the stress. Give yourself enough leeway before the due date to take the exam.
Study your material. Our artificial intelligence (and our proctors) are pretty smart—you’ll have a hard time getting much of anything past them. Your best bet when preparing for an exam is to study hard so you don’t have to resort to academic dishonesty and risk getting caught.
Pay close attention to the exam guidelines. Live Pop-Ins can be disruptive to your exam experience and we try to keep them to a minimum, but we need your help in following directions. Make sure you’re in full view of the camera and make sure you’re alone in the room. (We’d hate to interrupt you because our system detects someone talking in the background when it’s just a roommate or sibling walking behind you.) Following the rules will help ensure that you don’t invite any unnecessary interruptions.

What if I’m having technical difficulties?

You can access our support team 24/7/365. You also have access to Support from the chat window before, during, and after the exam. The way we build our tool, once you log in we have access to who you are, your device info, and where you are in the LMS or Exam. This helps us troubleshoot the issue quicker, which means we get you back focused on your exam faster. We wish you all the best on your exams!

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Tess Mitchell

Tess has 20+ years of experience heading up corporate marketing teams in healthcare and higher education. She is passionate about thinking differently to lead teams to discover new and innovative ways to drive positive outcomes.

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