Educational Tech Trends to Look for in 2021

2020 brought many challenges and unexpected changes to every industry, including education technology. Educational institutions around the world scrambled to transition their on-campus programs to an online format. Honorlock’s online test proctoring solution evolved and scaled with changes this past year and helped hundreds of universities and colleges transition to an online format that is secure, scalable, and cost-effective. While many anticipate another year of uncertainty, here are a few trends in educational technology to look forward to in 2021.

Security and Privacy

Security is a growing concern in every sector of technology. From fingerprint identification to passwords to public Wi-Fi, the modern world seems fraught with opportunities for personal information to be compromised. Privacy is especially top of mind for faculty, administrators, and students in educational settings. As new tech for education provides more flexible learning than ever before, boundaries are needed to ensure rigor and these boundaries can carry some concerns.

For instance, in online proctoring, monitoring is necessary to protect academic integrity, but students want to know that they can still maintain privacy. This is why transparency will continue to be a key factor for educational technology companies. 

From information about how personal data is stored (or not) to insight into how online proctors can prevent cheating without accessing a student’s browsing history or the activity of other devices on their network, students and faculty want to be sure that they can maintain their online security. We’re proud to offer high-quality security to our students today, and we look forward to continued developments as the year progresses.


Pairing education with technology has already done so much to allow students with disabilities to access more course materials than ever before — including providing the flexibility to learn from home. From screen readers to text-to-talk features to auto-generated captions on video and audio materials, students have better access to educational resources than they ever have, but accessibility continues to be a major concern for most institutions. 

As much as technology has improved accessibility, it also often relies on a single mode of content delivery — typically visual or auditory. It’s vital to provide the same quality of education across all levels of ability, however, and tech advances in the next year (and beyond) will likely move us in that direction. From making sure that online exams work for students with visual impairments to providing accurate transcripts of online lectures for students who are hearing-impaired, these moves forward will help schools make sure that all students have access to educational opportunities.  

Artificial Intelligence

Anywhere you turn, someone is talking about AI. It’s integrated itself into our daily lives at home and on the go in our smartphones and smart home devices. It makes day-to-day life better, and it has huge potential to continue improving things for all of us — especially in educational technology fields. 

The possibilities for AI in education are virtually unlimited. We’re already using it to provide a hybrid between live proctoring and record-and-review exams, and other platforms are using it too. It can help relieve pressure on faculty and administration by reducing the need for human involvement in tasks like proctoring, and it can also help make the student experience more integrated and personal. 

Right now, we can only imagine how this field will expand — not just in the next year, but also in the next decade. As AI  technology continues advancing, more and more will become possible — making life easier for faculty, staff, and students. 

Mobile Learning

Technology that moves us toward more mobile learning opportunities is another hot topic in education right now. Like the rest of the world, there’s a strong push for mobility — most of us can already do most of what we need to do on a daily basis using our smartphones and tablets, so why should learning be any different? 

While the effectiveness of mobile learning is still a bit controversial — as are most technological advances — moves in this direction are an important way to provide better educational opportunities to more people. This is a vital learning tool for working adults. It allows them to tune into a lecture or take a quiz over lunch, fitting their learning around their already-busy lives. 

Many systems have already started moving toward mobility by providing access to LMS dashboards and online exams via a tablet. More development is needed to make this a reliable vehicle for teaching and learning, but 2021 is sure to continue moving us in this direction, allowing institutions to continue reaching more diverse learners. 

To 2021 — and Beyond!

As we think back on how far education has come recently, we can’t help but get excited about helping more educational institutions in 2021. It will be an interesting year ahead of us on the ed tech front. From personalized learning to virtual reality and new developments that we can’t even begin to imagine, tech for education will continue to shape the ways we learn and communicate.

We can’t wait to see what 2021 has to offer and to share the new trends in educational technology we’ve been working on here at Honorlock.

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Artificial Intelligence and Online Proctoring: Friend or Foe?

Artificial intelligence is everywhere today, and, if you’re like most of the population, you probably have some questions—and even concerns—about it. If you’re an education administrator, you may have even more qualms. 

 New technology has tremendous potential to improve learning outcomes and student experience – AI in higher education can be a powerful tool to help both faculty and students in and out of the classroom. But, before it’s implemented, it needs to be understood and evaluated. 

AI in Higher Education

As online programs continue to expand, there are a number of ways for artificial intelligence to help make the learning experience more integrated. One of the first places you might see it pop up is in virtual proctoring. The good news for you, your faculty, and your students is that it can give everyone a better experience, but, of course, you have questions first. 

Let’s jump into some of the things you need to think about when looking at AI solutions to your education challenges. 

First Things First: An Open Book

Ultimately, when you start asking questions about the systems you’re considering for online learning and exams, you need information straight from the source. You need a company that is open about their approach, what algorithms they use, how they collect and store data, and how decisions are made. 

For instance, if you’re looking at an online proctor that uses any sort of face detection to confirm student identity, you want to know what data it’s collecting and how long it’ll be stored. Having a solid answer will give you peace of mind, and it will help you reassure any concerned students along the way. Your faculty might also have questions about exam content. They’ll want to know that, by using the service, they aren’t signing away the rights to the exams they’ve poured their expertise into creating. 

Ultimately, It Comes Down to Rapport

You want to make sure that you are investing in a tech solution provider that has clear answers to all of your questions. Get as specific as you can with your questions, and make sure their answers match up— as they share how they use their algorithms and even software libraries, you’ll become familiar with the process. And, when you get more comfortable with how it works, you’ll start to get excited about everything AI in higher education brings to the table for your program and school.

How Much Can AI Access?

In order to protect academic integrity, many online proctors have a way to detect if a student is trying to access information via another browser or even a secondary device. It’s perfectly understandable that you and your students might be concerned about this. What else can the technology do? Is it accessing other information on the network? How does it tell when other devices are involved without snooping on everyone’s activity? Is it limited, and, if so, how? 

This is something you’ll want to be extra sure that your proctoring solution is honest with you about—and that they explain it in a way that is easy for you to then explain to faculty and students when they raise concerns. 

How are Decisions Made, and Who’s at the Helm?

When you’re incorporating artificial intelligence into an educational setting, you want just that—a system that is intelligent enough to actually make the process better or easier. But, if you have technology making decisions on your behalf, you want to know exactly what’s involved in that process. Ultimately, you may want to opt for a system that provides a hybrid between the tech and the human touch. 

For instance, in a system like Honorlock’s, the AI doesn’t actually make decisions about student behavior. Instead, it flags a potential incident so a live proctor can pop in to assess the situation. The AI flags common problems—like another person entering the room—and gives a rating of low, medium, or high. Then the proctor jumps in to identify what’s happening and can intervene as needed. Based on the proctor’s response and feedback, the system learns and adapts and is able to reduce the number of false positives. 

A Hybrid of AI and Human Proctors Sets Students at Ease

At the same time, the human aspect helps set students at ease—they know that the system doesn’t make the final call, so they don’t have to worry as much about accidentally doing something that might raise a flag (like, for instance, moving their face off-camera). And, they don’t have to worry about being watched by a live proctor throughout the entire exam duration. 

AI for Scalability

You want to scale your online programs and offer quality education to even more students, and artificial intelligence can help you get there. And, by using a system that learns and adapts to be as accurate as possible when it comes to academic honesty, you can offer the benefits of one-on-one proctoring without the cost for the 99% of times when no one is doing anything wrong. 

AI and Student Success

Ultimately, your biggest concern is student outcomes—you want to equip them to succeed, and artificial intelligence helps you do just that. The more laid-back feeling of an AI-monitored exam (as opposed to a live proctor) helps set students at ease and create a seamless, unobtrusive testing experience for those who are doing the right thing. And, for students who are tempted toward dishonesty, the technology makes it hard enough that they often decide it’s no longer worth it—studying becomes the easier option, and they get the benefits of engaging with a quality education. 

Use Caution, but Don’t Delay

The adoption of new technology in education can sometimes be slow, and with good reason—it should be tested and understood before it’s implemented, but that shouldn’t stop you from looking into options. You may just find that it makes life better for you, your faculty, and your students. Find a company that will pull the curtain back for you, learn everything you need to in order to implement it, and then jump in with both feet! You and your faculty will love the freedom that the new innovations bring. 

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Comparing Proctoring Services: AI vs. Live Proctoring

When you compare online proctoring services, you may be surprised to find that they come in so many shapes and sizes. You get the freedom to choose whatever might be best for your school, but it can also be really overwhelming. Where do you even start? What are the most important factors to consider? How do you pick a tool that will run smoothly so students can focus on learning and faculty can concentrate on teaching? 

One of the best places to start is by looking at one of the core structures of online assessments—the proctoring process itself. There are two basic structures—automated proctoring and live proctoring—and some programs that offer a hybrid. Ready to get into it and discover what might be best for your students? 

Automated Proctoring

This is, well, just what it sounds like—an automated process for proctoring. A student sits down for the assessment, verifies their identity, and then gets started. AI technology monitors them throughout their exam, and then someone reviews the recording of their session and prepares a report for the instructor. The instructor can also review the session recording to check in on any flagged incidents. There are a few good reasons why this might work well.

The Pros of Automation

For starters, automation works because it’s convenient. Since no one has to be present for the session, students can access the exam at any time—day or night. They don’t have to worry about scheduling in advance or paying for a missed appointment. This format also makes it easy for instructors to review any incidents. The report provides key details, and then they can take a look at the footage themselves to determine if the student broke any rules. If they do decide to move forward with disciplinary action, this also gives them what they might need to confront students with objective evidence. But it isn’t all ease and simplicity. 

Automated Drawbacks

One of the main cons of video proctoring is that the entire system can be a bit clunky. There’s no way for a proctor to intervene in real-time if a student is cheating or trying to cheat—there’s nothing that can be done until the instructor receives the report and makes a call about the incident. And, when AI technology is helping monitor exams, there’s a chance that an issue will be missed. On top of that, the exam has to be reviewed after completion so that a report can be prepared for the instructor, and this can sometimes be a lengthy process—creating frustration for faculty and students by delaying the grading process. 

So, what’s the alternative?

Live Online Proctoring

Systems that aren’t automated usually use live proctors instead. This, too, is precisely how it sounds—a live proctor watches the student as they take their exam to ensure that academic integrity is protected. They’re often able to intervene live when an issue arises, and, after the exam, they prepare a report for the instructor. They also send over the recording of the test session so the instructor can verify for themselves any potential issues. There are several reasons why this might be a good fit. 

Upsides of Live Supervision

The most significant benefit of live proctoring is, of course, that it’s live. You get many of the same benefits you’d get with a TA or instructor proctoring their own exam in person. A human being handles all the monitoring, and that often makes instructors more comfortable that the integrity of their test will be protected. Live proctors may also be able to intervene in real-time if an incident of academic dishonesty does arise, and that can help keep the entire exam from being a wash. And, of course, the session is still recorded, so it’s easy for instructors to take a look at everything that happened and decide when disciplinary action may be warranted. There are a few drawbacks, though. 

The Cons that Come with Live Proctoring

Most live proctors don’t just watch one student at a time—sometimes they watch up to ten. While they’re monitoring everything, there’s always a chance that, because their attention is divided, they’ll miss an incident with one student while keeping an eye on another. There’s also the issue of scheduling. When a live proctor needs to be on-hand, students usually need to select their exam time in advance. It can be harder to work around their other commitments, and they may also face penalties if they end up having to reschedule at the last minute. Live proctoring can also be a problem for honest students—even when they aren’t doing anything wrong, they feel watched, leading to a heightened sense of self-consciousness that could distract them from the exam content. 

What’s a school to do? 

The Perfect Hybrid

You need a solution that pairs the best of both worlds—something that lets your students do their thing without increased paranoia but still provides the opportunity to intervene at the moment and prevent cheating before it happens. Hybrids like Honorlock’s Live Proctor Pop-In are AI-triggered and human-reviewed. It lets you harness the best of AI proctoring to flag potential incidents, but you also get the benefit of a real person checking in who can help the student get back on track with their assessment. And these hybrids often still offer the flexibility of automation.   

What’s Best for Your Faculty and Students?

Ultimately, only you can answer the question of what’s best in your context. You may find that the pros of live proctoring outweigh its cons. You might find that you’d prefer an automated system. Or you may opt for a mix of both. The great news? With all three, you can empower your faculty to provide top-notch assessment tools to help students succeed. And, because faculty doesn’t have to worry as much about protecting academic integrity, they can maintain focus on optimizing the learning experience. Thanks to their peace of mind, your students get the best possible education. That’s a win all the way around!

Honorlock’s hybrid solution is working for an increasing number of schools and colleges, including one who faced the very issues discussed in this post. Want to learn more? Contact us and we’ll show you how Honorlock’s remote proctoring works.

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6 Ways to Improve Exams Using Technology

Technology improves online exams by:

  1. Saving faculty time
  2. Effectively monitoring individual students
  3. Detecting cell phones and other devices
  4. Providing reports that are easy to review
  5. Increasing student engagement
  6. Scaling online proctoring for growing programs

If you’ve heard that online proctoring is the next big thing in education, you may be skeptical. And with good reason—without the right tools in place, online exams can be full of pitfalls. With innovative software and online test tools, however, electronic assessments can actually increase student engagement and lead to exam improvements.

1. Online Exams Save Faulty and Classroom Time

With effective online exam administration, faculty don’t have to worry about losing classroom time to proctor their own assessments. That time stays focused on learning course content, and, when exams are easy to prep, faculty also have more time to focus on their research.

2. Individual Monitoring is More Effective

It’s nearly impossible for a single in-person proctor to notice every instance of academic dishonesty—there are simply too many students in the room to be able to watch all of them at the same time, and there are too many ways a student might try to cheat. Online proctoring provides a more individualized approach so each student’s exam is monitored carefully. It also includes safety measures to make sure students aren’t using notes or electronic resources to access test content.

3. Secondary Device Detection Prevents Cheating

In a classroom setting, a remote proctor’s only defense against mobile phones is to watch for them and try to prevent students from using them to cheat. The right online technology, on the other hand, can detect the use of any secondary device to access test answers—even if the device is out of sight.

4. Incident Reports Make Academic Dishonesty Easy to Handle

In a record-and-review model, instructors get a straightforward report with notes of any instances as well as a timestamped video. They can easily review potential issues and have video proof of any students they need to discipline for cheating. In addition, services that offer live proctors allow for in-the-moment intervention without disrupting other students or creating unnecessary embarrassment.

5. Flexibility Increases Student Engagement

On-demand proctoring makes it easier for students to keep up with assessments even if they need to miss a class. They can test from anywhere, anytime. And, because they can take exams wherever they are most comfortable and focused, they are more likely to stay engaged with the test content and process.

6. Online Proctoring Easily Scales with Growing Programs

Many school staff and faculty are stretched thin and limited in how much more they can undertake. By saving them time and effort with online exam proctoring, you equip them to serve more students and help your program grow.

With ever-changing technology, can your online programs can keep up? 

If you’re ready to see how online test tools like online proctoring can help make your testing more effective and lead to exam improvement, schedule a demo today. Honorlock’s platform is easy, convenient, and secure. We can help you grow both online and on-campus programs while maintaining your good standing as an academic institution.

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8 Signs You Need a Technology Upgrade

Are you wondering how your online programs can keep up with ever-changing technology? Do your students and faculty complain about outdated systems? Is your exam proctoring platform capable of detecting and preventing mobile phone usage? Here are eight signs you might need a technology upgrade:

1. Your Faculty Hate Setting Up Online Exams

Many online proctoring services are known for being a pain to set up. The software often isn’t intuitive and easy to use, and support can be difficult to get ahold of. If your faculty are complaining about exam setup, they may have a point—and it may be time to look for a new way to administer assessments.

2. Most of Your Faculty Don’t Even Use Your Proctoring Service

Your school’s investment in an online proctoring solution only pays off if faculty are using it. If they aren’t, there’s a missing link. They may be unclear on how the technology works, it may be too complicated, it may be buggy, or students may be cheating. You need a proctoring service that works for and not against your faculty.

4. Your Faculty’s Test Content Ends Up on Test Bank Sites

Few things are more frustrating and time-consuming for faculty than having to create new exams every semester. Unfortunately, when test content ends up online, they often need to do just that so students can’t cheat as easily. You need an online proctoring solution that will search for illicit test content and file takedown notices so faculty don’t have to reinvent the wheel each semester and can instead focus on teaching.

5. You Don’t Have a Way to Detect Smartphones and Other Secondary Devices

In a technology-saturated culture, it’s imperative that your online proctoring service is able to detect the use of smartphones, tablets, and watches trying to access test answers. Otherwise, students can (and will) easily cheat. If your platform isn’t helping you identify and handle secondary device use, it’s time for an upgrade.

6. Your Students Have to Schedule an Exam Time in Advance

When on-demand proctoring solutions are available, there’s no reason students should have to deal with the hassle of scheduling an exam in advance (and potentially paying fees if their plans change). Your students deserve the flexibility of taking exams anytime, anywhere.

7. Your Students Have to Download Software for Exams

Until recently, one of the only ways to prevent students from accessing test content during an exam was to require them to download a bulky browser. Those days are fortunately gone—you can now offer exams using easy and secure built-in browser extensions. If your students are still downloading software when they take exams, it’s time for an upgrade.

8. Your faculty and administration aren’t confident in score accuracy

You have a reputation to protect. To do so, you and your faculty need to be able to trust that exam scores are an accurate reflection of student learning. If you’re using online proctoring but are concerned that the scores reflect academic dishonesty, it’s time to find a solution that prevents cheating and protects your institution.

If any of these issues sound familiar and you’re ready to talk with someone about upgrading your online proctoring service, we can help. Honorlock provides on-demand proctoring services for schools and universities. Our simple, affordable platform operates around you—no scheduling, headaches, or bulky software downloads. We prioritize academic integrity and are continually innovating to hinder cheating, and our patented mobile device prevention system is the only technology of its kind. Request a demo today to learn more.

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8 Questions to Ask When Evaluating Proctoring Services

If you’re investing in online proctoring services and software, make sure that your faculty will actually use it.

With so many options available, here are eight questions to ask each proctoring service that you’re evaluating:

1. Can students schedule and take exams 24/7/365 scheduling flexible?

Your students deserve the flexibility to start their exam whenever and wherever they’re ready—even if that’s at 2am in bed or on a holiday.

  • Do students have to reserve an exam time in advance?
  • If so, are they charged a fee if they miss their exam timeslot? Are there times when students can’t schedule exams (for example, overnight)?

2. What support does the proctoring service provide?

Technical difficulties are always possible, so it’s important that your students and faculty always have access to top-notch support services. If the proctored exam service is available 24/7/365, that means support should be too.

  • Is support available at all times when students are taking proctored exams and faculty are setting them up?
  • Will faculty and students actually speak with a human support agents?
  • Are support agents trained to troubleshoot and effectively answer questions?

3. Do students have to download a bulky software to use it?

Students are concerned about the security and performance of their computers, and they don’t want to compromise either by downloading extra and unnecessary software.

They also don’t want to have to build in enough time to install additional software. The good news? Extra software isn’t necessary anymore. A service that uses a built-in browser extension saves time and hassle.

4. How does the proctoring software prevent cheating?

Make sure that the proctoring software has features that effectively prevent cheating while still supporting student success.

  • Can the proctoring software detect cell phone use and voices?
  • Does it have built-in ways to prevent access to browsers and applications during an exam?
  • Can students scan the room before beginning to ensure they aren’t using any additional resources?
  • Can it protect exam questions and answers from being shared on unauthorized websites?
  • Does it verify student identity before launching the proctored exam?

All of these are important ways to preserve academic integrity.

5. Can the proctoring software detect cell phones?

The only way to truly secure exams and prevent cheating is to be able to detect the use of cell phones and other secondary devices like tablets and smart watches.

If a proctoring service doesn’t have a way of preventing mobile phone use, students can use them to find test answers online.

6. Who are the test proctors?

  • Who is monitoring and reviewing the exam?
  • Are the remote proctors trained to handle of student anxiety?

7. Do faculty at other schools like it?

Online exam proctoring only works if faculty use the service.

  • Do faculty at other institutions find it easy to use?
  • Do they find the support to be helpful?
  • Has the school broadly adopted it?
  • What are their top pros and cons of the online proctoring software?

8. Does it improve student outcomes?

Ultimately, this is the most important question for any proctoring service.

timately, this is the most important question for any proctoring service.

  • Does the system normalize bell curves?
  • Do faculty and administrators have confidence that it’s maintaining academic integrity?
  • Is it flexible and adaptive enough to fit into students’ lives and increase student engagement and retention?
  • Is it scalable and helping programs grow?

Now that you’ve asked these remote proctoring questions, you’re ready to start making a decision.

And, if you ask these questions of Honorlock, you’ll find that we check all these boxes (and more). From best-in-class US-based support to on-demand proctored exams to faculty adoption and academic outcomes, we offer online exam proctoring that’s easy to use and will actually be used by your students and faculty.

Interested in learning more? Request a demo today

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Top Five Mistakes in Online Assessments

Mistakes to avoid in online exams:

  1. Not verifying student identity
  2. Not detecting mobile phones
  3. Not checking for notes, friends, and other help
  4. Not monitoring in real time
  5. Watching the entire exam live

Online assessments provide a flexible and efficient alternative to the traditional classroom assessment, but they can pose serious challenges. Ever since they became an option, educators have weighed the pros and cons. The flexibility is great for students, and it helps free up classroom time for teaching, but online proctored exams can be full of pitfalls if you’re not prepared.

How do you continue to grow your online course offering while preserving your institution’s academic integrity and prevent cheating?

Start by correcting these five common mistakes:

1. Not Detecting Cell Phone Use

Most of today’s students have a plethora of ways to access the internet. Cell phones, tablets, and multiple computers create a huge obstacle for online assessments. How do you make sure that students aren’t accessing test bank sites for answers during their exam? Unless your proctoring solution is equipped with technology to detect external devices and alert the proctor, you can’t know for sure that exams are an accurate reflection of a student’s knowledge. Your students need to know that their external device use will be monitored and that, if they attempt to access unauthorized content, it will be detected and penalized according to their school’s Honor Code of Conduct.

2. Not Verifying Student Identity

When a student logs in for an exam, the first step is to ensure their identity. Are you making sure that the student is taking their own exam? How can you do this in a remote proctoring context? The best way is to use the webcam to capture an image of both the student and their photo ID. Once you know that the two are a match, the student can move forward with the exam, and you can know that the answers on the assessment are from the correct student.

3. Not Using Video Proctoring to Check for Notes, Friends, and Other Sources of Help

While online exams give students flexibility, the freedom to take an assessment anytime, anywhere opens the possibility that students will access illicit resources for answers during the exam. A student may ask a knowledgeable friend to join them in the room and help with answers, or they may have a textbook or notes on the desk with them. Is your online proctoring system equipped to detect and prevent this kind of academic dishonesty? A good place to start is to use a system that has the student scan the room with their webcam before beginning. This ensures that the student is alone in the room and doesn’t have resources on their desk. In addition, technology that detects when a student stands up, leaves the room, or diverts their eyes from the screen helps make sure the student stays on track. Exam proctoring solutions also need to block access to other browser windows, new tabs, and applications that students might use to access answers.

4. Not Monitoring in Real Time

For some online proctoring services, offering on-demand services means sacrificing real-time monitoring. Are you relying on a record and review model? While it can help identify incidences of academic dishonesty, the only solution these systems provide is to penalize the student after the fact. By providing real-time monitoring, you can prevent cheating before it ever happens. Proctors can intervene, interrupt any issues, and help students get back on track in the moment to help improve academic outcomes.

5. Watching the Entire Exam Live

While real-time monitoring is vital, live proctoring can create added stress and anxiety for students—especially those who are honest. Do your students feel as though they’re being watched throughout the entire exam? If so, their performance may be suffering as a result. In addition, live proctoring requires students to carefully schedule their exam timeslots and may even charge them if their plans change at the last minute. Live proctors also usually watch several students and exams at the same time, so there’s a higher possibility that they’ll miss an indicator of cheating. Using AI proctoring to monitor the exam and alert proctors to potential issues provides more flexibility and relief while still maintaining integrity.

You need a solution that will let you provide the best in technology and flexibility while protecting your program’s reputation and integrity. You want to know that your assessments are an accurate reflection of what your students actually know without adding stress or frustration to the process. These five mistakes are a great place to start. Honorlock can help you correct these pitfalls and more as you expand your online education options. Schedule a demo today to learn how.

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