What motivates you to wake up every morning and make an impact at Honorlock?
I appreciate coming to work every day with the goal in mind to create positive experiences for our customers. There is always something we can do to improve which keeps me busy. I’m always thinking about what we can change to make our customer experience better.
What are your main responsibilities at Honorlock?
I am the Customer Experience Manager so my role involves creating a positive experience for our customers. My role is to ensure our verbiage is consistent and that we are creating positive experiences in every single touchpoint of the customer experience.
What has been your favorite project so far?
This might sound odd, but I really love proofreading and making sure our verbiage is accessible, accurate, and easy to understand. Folks have come to me to ask me to proofread any and all materials, and I really enjoy it. I love writing and reading, so even with technology or customer service based things-it’s exciting to make sure what we are putting out there makes sense and is accurate.
What’s something most people at Honorlock don’t know about you?
I ran competitively throughout high school and college and now as an adult, I still love competing in running. It’s a dream and goal of mine to run at the Olympic Trials for the marathon in 2024.
What do you love most about being part of the Honorlock team?
I love working with a team who cares not only about our customers but about each other. I know I can rely on any single member of my team if I have a question or need support on something. It keeps me motivated to show up every morning, because I know I am working alongside folks who care about one another.
How has your career grown since starting at Honorlock?
I started at Honorlock only a few months ago, but in that short time I feel like I’ve grown a lot in my understanding of the product, ability to collaborate with others, and feeling aligned with the mission and values of our company.
What are you most excited about in your future with Honorlock?
I am most excited to continue to see us grow as a team and see how I can grow in my contributions to the team as well. I come from a Higher Education background, so everyday I get to learn something new which is really exciting.
About The Author: Alice Cifuentes
Alice has several years of marketing experience within healthcare and most recently in higher education focused on social media growth, tradeshow management, and communication. She is passionate about creatively navigating new challenges and discovering innovative ways to connect with educators.
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