How to Approach Tough Conversations in Higher Education

Dec 22, 2022

We dread — and often avoid — the difficult conversations we need to have. In higher education, the institutional and disciplinary culture often supports colleagues challenging the scholarship of others and the behavior of students, but we typically struggle to have the much-needed conversations about the communications and behaviors of colleagues that negatively impact our work, our departments, and our institution. We’ll discuss the key components of approaching difficult conversations in education and discuss how you can work to improve your ability to engage in productive conversations to yield more positive results, despite difficult subject matter.

In this webinar, you’ll learn:

  • Three components of tough conversations
  • Elements that shape our perspective
  • How to prepare for a difficult conversation in education
  • How to Respond vs. React and Listen vs. Hear
  • Understanding and being understood


Lynne A. Texter, Ph.D.Associate Provost and Associate Professor in the Department of Communication at La Salle University in Philadelphia, PA.



An award-winning educator with over 25 years of teaching experience in the U.S., Czech Republic, Switzerland, and Greece, Lynne consults with a variety of organizations and specializes in a variety of areas, including persuasion and influence, workplace communication, and presentation skills. In addition to other administrative roles, Lynne has served as interim Provost and Vice President of Academic Affairs, Interim Dean of the School of Arts & Sciences, and Special Assistant to the President for Strategic Initiatives. Lynne completed the Management Development Program at Harvard University, received her Ph.D. from the University at Buffalo, and earned her Master’s degree from the Newhouse School at Syracuse University.