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Test Taker Privacy Statement

Protecting Your Privacy: Honorlock Online Proctoring

Protecting your privacy is a top priority for us. At Honorlock, we are committed to being transparent about how we handle your data and want to address any misconceptions you may have about our privacy practices. You can learn more about how we protect your information by watching this short video: How We Protect Your Privacy.

We prioritize privacy and security in our design process. For example, our system uses a Chrome browser extension that clearly indicates when it’s active. A flashing red indicator shows you exactly when recording is taking place, so you always know what’s happening.

Image: Flashing red indicator on the extension.

Does Honorlock access other computers, mobile devices, and equipment on the network and scan them for information?

No, Honorlock does not scan other devices on your network, such as phones and tablets. We have a patented process for detecting when a test taker attempts to search the internet for exam content, which involves filtering web content and recognizing exam questions from the Learning Management System (LMS). By using question sequencing and randomization, we can identify when a search happens. If test takers do not attempt to search for exam questions during the test, Honorlock cannot and will not track any other devices within the household or at the exam location. Some institutions or organizations may require additional software alongside a Chrome browser extension to detect prohibited programs, but if your organization only uses the Chrome browser extension with Honorlock, this software does not apply to you.

Does Honorlock route traffic through your servers in order to analyze or monitor information from devices on the server?

No.

What can Honorlock do?

Honorlock operates at the request of your organization to proctor your exam, helping them detect and prevent dishonesty. We collect basic information from your Learning Management System (LMS), such as your email address and name. Before the exam begins, you may be required to take a photo of yourself and your ID using your device’s webcam, as well as perform a 360-degree scan of your surroundings. Honorlock also has the ability to log the websites you attempt to visit through Chrome while you are taking the exam. If your organization enables this feature, we can record you using your device’s webcam and capture your desktop activity during the exam.

Additionally, a limited number of organizations may opt to require you to install an Honorlock application on your computer. When enabled for an exam, this application can detect any prohibited programs during the exam and will force-quit them if any are found. Once you click “end proctoring,” Honorlock will stop proctoring your exam and cease any associated data collection from your computer.

After your exam, consider these steps to feel more comfortable with Honorlock:

  1. Remove the Honorlock Extension: Once the exam ends, right-click the Honorlock extension in the Chrome toolbar and select “Remove.” You can reinstall it easily before your next exam.
  2. Create a New Chrome Profile: Set up a new Chrome profile by going to the “People” tab and clicking “Add Person.” This ensures that saved bookmarks and passwords won’t show during your exam.

Uninstall Additional Software: If you downloaded any extra software for the exam, use your computer’s uninstallation process to remove it.

Does Honorlock sell your data?

No. Honorlock will never sell or monetize your data.

If Honorlock sells its proctoring business to another party, the information described in other sections could be transferred to the new owner to ensure the continuity of proctoring for your exams according to your organization’s agreement with us.

Your privacy is our top priority. We believe in transparency and want you to feel confident in how we handle your information. We’re here to help if you have any questions or concerns. You can reach our dedicated support team 24/7/365 through live chat or by emailing us at support@honorlock.com.

Here are the measures we take to keep your data secure and protected:

  • Cloud Hosting: Honorlock is hosted in the cloud through Amazon Web Services.
  • Data Encryption: Data in transit is encrypted using TLS 1.2, with SHA-256 and RSA 2048-bit public key for ALL data transfers in and out of our system. All transmission of data to and from our network is handled using SSL. All data transmitted into our platform is received over SSL to our web servers and our APIs. Data is transmitted back to our customers through our web servers using SSL. Data in transmission is encrypted following up-to-date SSL protocols, as certified by our latest vulnerability scan. Data stored on AWS is server-side encrypted using industry standards with AES-256 block encryption.
  • Data Ownership and Access: Honorlock is not the owner of the data but holds the data for the organization. Honorlock employees do not have access to the data unless their job requires it (e.g. support or proctors).
  • Account Security: Honorlock requires no account or password. When proctoring is enabled, we use your access to the LMS to give you access to your exam.
  • Employee Training: Honorlock employees receive training on how to use our product, FERPA, Incident Response, and Data Protection. All support and proctoring employees also conduct job-specific training for supporting the product, supporting test takers, and how to proctor effectively.
  • Regular Security Audits: Honorlock conducts routine vulnerability assessments, scans, and penetration testing to ensure we continue to protect all data at all costs. These tests are performed by independent third parties. Since 2019, it has also undergone annual independent, outside SOC 2 Type 2 data security-related audits.
  • Data Rights: If you’d like to have your data deleted or to get access to it (such as under the GDPR, CCPA, or other applicable law), please contact your organization.  We will then respond to any requests.