What motivates you to wake up every morning and make an impact at Honorlock?
Coffee aside, providing for my family is the biggest motivator, as well as being someone our clients can rely on day in and day to make sure their needs are being heard and met.
What are your main responsibilities at Honorlock?
To keep it simple, ensuring every day that our clients have everything they need to be successful using our tool. This includes overseeing the customer journey from onboarding, training, troubleshooting, maximizing product usage, and advocating on their behalf.
Plus, the occasional Photoshop.
What has been your favorite project so far?
It’s crazy to say this, but my favorite project (that is still ongoing) was the team’s quick ability to scale to meet the CV-19 rush. Every department played its own important role, but the CSM team onboarded and trained 150+ new clients in record time, often within a 24-hour span without flinching.
What’s something most people at Honorlock don’t know about you?
I like to rebuild and modify cars in my spare time and have owned somewhere around 30 cars.
What do you love most about being part of the Honorlock team?
In general, there is a lot to love but I need to single out the CSM team in particular. We’ve got an amazing group that is always willing to collaborate and do what it takes to get the job done. Even if we’re flat out exhausted from the Inbox avalanche we’re sometimes buried under, we still find a way to crack jokes and laugh.
How has your career grown since starting at Honorlock?
When I started at Honorlock four years ago, you could count the number of employees on your fingers and about half were full time. During those days, no one had heard of us and every second was spent trying to change that.
On paper, I was one of two sales reps (shout out Andres) but during that time we did everything. This included signing any school that was willing to take a chance on an unproven company, hosting training sessions, managing accounts, organizing conferences, and creating the “marketing materials.” Since then, the company has grown exponentially as well as the career opportunities which has allowed me to focus my efforts and grow within the CSM team for the last two years.
What are you most excited about in your future with Honorlock?
We are in a perfect spot to really disrupt the market and to set a new standard for what remote proctoring should be. Personally, I am excited to continue my growth within the company and the new challenges that come with that.