If you’re looking for a new online proctoring system, you may be overwhelmed by the number of options and features available. You’re thinking about the needs of your administration, faculty, and students and may not be sure which is your best option. If you’re a bit confused, you’re not alone. Here are eight questions to ask of each company you consider:

1. Is scheduling flexible?

Do students have to reserve an exam time in advance? If so, are they charged a fee if they miss their exam timeslot? Are there times when students can’t schedule exams (for example, overnight)? Your students deserve the flexibility to start their exam whenever and wherever they’re ready—even if that’s at 2am in bed or during spring break at the beach.

2. How good is the support?

Is support available at all times when students are taking exams and faculty are setting them up? Is support trained to quickly and effectively answer questions? Technical difficulties are always possible, so it’s important that your students and faculty always have access to top-notch support services. If the exam service is available 24/7/365, that means support should be too.

3. Do students have to download a bulky browser to use it?

Students are concerned about the security and performance of their computers, and they don’t want to compromise either by downloading extra and unnecessary software. They also don’t want to have to build in enough time to install the browser and ensure functionality before beginning their assessment. The good news? Extra software isn’t necessary anymore. A service that uses a built-in browser extension saves time and hassle.

4. How effectively does it detect and prevent cheating?

Does it have built-in ways to prevent access to new tabs, browsers, and applications during an exam? Does it have the student scan the room before beginning to ensure they aren’t using any additional resources? Does it verify student identity before beginning? Does it detect when they remove their eyes from the screen and may be looking at notes or a textbook? All of these are important ways to preserve academic integrity.

5. Can it detect smartphones?

The only way to truly secure exams and prevent cheating is to be able to detect the use of secondary devices like smartphones, tablets, and smart watches. If a proctoring service doesn’t have some way of preventing mobile phone use, students can (and will) use them to find test answers online.

6. Who are the exam proctors?

Who is monitoring and reviewing the exam? Are they trained? Are they detail-oriented and able to catch subtle body language cues that may indicate cheating?

7. Do faculty at other schools like it?

Online exam proctoring only works if faculty use the service. Do faculty at other institutions find it easy and intuitive to use? Do they find the support to be helpful? Has the school broadly adopted it? What are their top pros (and cons)?

8. Does it improve academic outcomes?

Ultimately, this is the most important question. Does the system normalize bell curves? Do faculty and administrators have confidence that it’s maintaining academic integrity? Is it flexible and adaptive enough to fit into students’ lives and increase student engagement and retention? Is it scalable and helping programs grow?

Now that you’ve asked these questions, you’re ready to start making a decision. And, if you ask these questions of Honorlock, you’ll find that we check all these boxes (and more). From best-in-class US-based support to on-demand exams to faculty adoption and academic outcomes, we offer online exam proctoring that is intuitive, easy to use, and loved by students and faculty alike. Interested in learning more? Request a demo today.